MASTERING. LEADERSHIP. This 2-day program covers the essentials of leadership and ... A view from the training venue, Sh
MASTERING LEADERSHIP
LEADERSHIP & MANAGEMENT SERIES
18 - 19 NOVEMBER 2009 SHERATON VOYAGER ANTALYA, TURKEY
CREATIVITY, PROBLEM SOLVING & DECISION MAKING
COURSE OVERVIEW This 2-day program covers the essentials of leadership and the importance of taking ownership of situations via decisive decision making. Participants will understand the difference between management and leadership and start to build up their tool kit of skills including how to develop an effective team, solve problems, make the right decisions and communicate more effectively.
KEY OUTCOMES
YOUR INTERNATIONAL COURSE FACILITATOR Clive C l Eaton Training T ra Director MTD M T Training
PROFILE P ROFILE
On completion, participants will be able to: recognise their own leadership style and what it means to their team appreciate the importance of leadership and the differences between a manager and a leader develop different leadership styles and show flexibility in the styles that they use demonstrate their ability to make take ownership of situations and deliver decisive decisions demonstrate the concept of the communication cycle recognise the different methods that can be adopted for day to day problem solving and decision making recognise the skills they require to build, develop and motivate a team
Clive is a highly experienced professional with over 36 years in industries ranging from aviation, automotive, telecommunications and financial services sectors. He has built a successful career in business management, commercial awareness and business planning training across the United Kingdom and abroad. Clive has developed and delivered management courses & global training materials on topics ranging from business planning & performance improvement to leadership & team building In the last 14 years, he has focused on delivering top level Management training and consultancy for major clients across Europe, Africa, Middle East and Asia Pacific. Some of his past clients include international market leaders such as Etisalat Telecommunications, British Airways, General Motors & Toyota Europe.
“Great Leaders Are Made, Not Born” William A. Cohen
Latest TESTIMONIALS “I have worked for Ford for 30 years and without doubt this was the best course I have ever been on.” ~ Hugh Foley - Manager - Ford Motor Company
”The sections on coaching and managing conflict were excellent. The module enabled me to learn how to develop my team members and also work on my weaknesses as a leader.The course met my needs completely.” ~ Julie Parris - Team Leader - Pfizer Ltd
“The course was very informative. It made me think about myself and my staff and how I need to change as a manager. It had great content and covered all of the key topics.” ~ Robyn Fitzgerald - Payroll Manager - The Number 118 118 Directory Enquiries
Tel: Te l: +603 +603 9 9205 205 20 5 77 7770 70
Fax: Fa x: +6 +603 03 9 9205 205 20 5 77 7788 88
www ww www.360bsi.com w 36 360b 0bsi si com
A view from the training venue, Sheraton Voyager. ANTALYA is an excellent location for high level professional meetings having flight connections from major European cities and is a city with amazing historical sites, a lovely sea and natural surroundings with mountains and forests.
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COURSE CONTENT DAY1
Leadership & Management What is your role? Activity – Your role as a leader The difference between leadership and management, and the need for each of them Range of leadership styles - their use and potential impacts on individuals and outputs Identification, development and appropriate use of personal leadership styles The character traits of the most effective leaders Action-centred leadership Activity – Action centred leadership Situational leadership Taking ownership of a situation and making decisions DVD – Top leaders; the secret to their success Activity – Leadership self-assessments Leadership the Maasai way - Discussion
Creativity and Problem Solving - Introduction A little self understanding Stages of competence Johari window Activity – Problem solving process Problem solving process Decision making process Critical thinking Activity – Critical thinking self assessment
Left or right brain thinking? Brain friendly learning Identifying if you are left or right brain dominant Use of multiple intelligences Activity – Multiple Intelligence
DAY2
WHY YOU CANNOT MISS THIS EVENT 360 BSI recognizes that there is a significant gap that occurs between training delivery and successful implementation. Training should also bridge the gap to build capability to achieve and successfully implement strategic goals. This course is extremely interactive and the participants will leave the course both knowing more about themselves than before they arrived and knowing more about how to lead others. The participants will also be provided a comprehensive workbook which will be complete with tools they can use in the workplace.
Consensus Decision Making Activity – Solving the Zin Obelisk Mystery Individual v Group decision making 8 stage decision making process How to overcome problems as teams Activity – Consensus decision making
Creative problem Solving Soft or Hard problems? Activity – Analogical problem solving Blue, Red and Green Phase thinking Activity – Fire, Water, Earth and Air tests Creative problem solving and the decision making process
Tools for Problem Solving Fishbone Diagram Mind Mapping De Bono’s Six thinking hats Activity – Mindmapping and DeBono’s six thinking hats
Communication How effective communication is achieved Listening skills Activity – Are you a good listener? Effective questioning skills Activity – Using the right questions
WHO SHOULD ATTEND General Managers Vice Presidents Directors & Heads of Departments Financial controllers Business improvement managers Strategic planners HR managers and HR professionals Manpower planners
Leading and Developing a Team Understanding synergy and how to use it Activity – The building blocks of a team Characteristics of groups and teams – the differences, examples within the workplace How to identify team roles (eg Belbin) and the uses and implications for Leaders Activity – Where do you fit in the team? Forming, storming, norming, performing What motivates people at work? Motivation strategies and techniques to get the best out of people Activity – Motivators and De-motivators Individual and team motivation How to motivate yourself and your teams Activity – What motivates you?
COURSE SCHEDULE 8.30 9.00 10.40 - 11.00 12.30 - 13.30 15.00 - 15.20 17.00
Registration & Coffee/Tea Workshop commences Morning coffee/tea Lunch Afternoon coffee/tea End of day 2/3
MASTERING BOOKING LEADERSHIP FORM
CREATIVITY, PROBLEM SOLVING AND DECISION MAKING
REGISTRATION FORM Fax: +603 9205 7788 Tel: +603 9205 7778 Mobile: +6016 3326 360
18 - 19 NOVEMBER 2009
Email:
[email protected]
IN-HOUSE
SHERATON VOYAGER TRAINING ANTALYA, TURKEY
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360 BSI is passionate about providing strategic leadership and high potential training solutions across the region to build personal competencies and organizational capability.
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You will receive practical training from a professionally qualified educator with over twenty years of teaching and training experience. Please feel free to mix-and-match topics from the areas listed below to get the right training content for your staff. Other topics may be available upon request.
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For Room Reservation, please contact Reservation Dept. Telephone: +90 242 249 4934 Fax: +90 242 249 49 01 Sheraton Voyager Antalya Resort & Spa Sakip Sabanci Bulvari, 07050 Antalya, Turkey
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Substitutions are welcome at any time. Please notify us at least 2 working days prior to the event. All cancellations will carry a 10% cancellation fee, once a registration form is received. All cancellations must be in writing by fax or email at least 2 weeks before the event date. Cancellations with less than 2 weeks prior to the event date carry 100% liability. However, course materials will still be couriered to you.
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FEES
USD 2,495 per delegate 10% savings - register before 30-OCT-09 USD 6,500 - Special for Group of 3 The fee does not include any taxes (withholding or otherwise). In case of any taxes applicable the client has to ensure that the taxes are paid on top of the investment fee paid for the course. Compliance with the local tax laws is the responsibility of the client.
* Save over 50% for In-house Training programs For Enquiries: +60-16-3326 360 or
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Closing date for registration is 12th November 2009. The fees cover lunch, tea breaks, materials and certificate. Official confirmation will be sent, once registration has been received. Participants will need to arrange their own accommodation. Attire: Smart Casual
Thank you for your registration!
PAYMENT DETAILS Payment is required within 5 days upon receipt of the invoice. Bank transfer: 360 BSI (M) Sdn Bhd HSBC Bank Malaysia Berhad Bukit Bintang Branch, Kuala Lumpur, Malaysia Account No: 203-371059-725 Swift No: HBMBMYKL All payments must be received prior to the event date
360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.
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