Measuring CIO success CIO success most commonly ... - Harvey Nash

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Almost two-thirds of CIOs are measured based on the successful delivery of projects and half based on their ability to s
1. GLOBAL RESULTS

Measuring CIO success

CIO success most commonly measured by successful

Projects remain a major concern for delivery of projects CIOs. IT project performance has not enjoyed a very good press in recent/api/stylesheets/29?nofonts=1 years and so it is hardly surprising that Successf ul delivery of projects 65% the executive board will want to keep Support f or business innovation 4 9% a close eye on it. The most popular way to measure CIO success is through the successful delivery of projects. Almost two-thirds of CIOs are measured based on the successful delivery of projects and half based on their ability to support business innovation, while just over a quarter have more formal KPIs.

Inf ormal f eedback 30% KPIs f or service delivery (e.g. up-time) 29% Cost (of IT ) per head 27% Formal f eedback (e.g. surveys) 18% 0

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Chart 5: How is the value of IT measured in the business?

Slight majority of CIOs have personal bonus linked to IT performance metrics

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47% 53%

Yes

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Chart 6: Is the CIO's personal bonus linked with KPIs?

HARVEY NASH CIO SURVEY 2014

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