Metro Toronto Convention Centre

uninterrupted wireless service at each event it hosts. ... process, MTCC knew Extreme was the best company for the job. ... new initiatives, ensuring a positive.
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EXTREME NETWORKS CASE STUDY: METRO TORONTO CONVENTION CENTRE

Extreme Networks Delivers Reliable Network for Canada’s Largest Convention Center

AT A GLANCE INDUSTRY • Hospitality

STATS • Networking Staff: 8 • Total Users: As many as 10,000 During the Venue’s Largest Events

CHALLENGES • Developing a Purpose-Built, HighDensity Network • Providing Visibility and Control

Introduction Metro Toronto Convention Centre (MTCC) is Canada’s largest convention complex located in the heart of Toronto’s entertainment district. Comprised of more than 600,000 square feet of space and home to the 1232-seat John Bassett Theatre, MTCC hosts 500 to 600 events per year as large and highprofile as the G20 and G7 Summits and as small as 40-seat seminars. Visitors from all over the globe come to the venue for conferences, tradeshows, special events and seminars. Whether big or small, the MTCC aims to provide a superior event experience for all attendees, which is dependent on having a reliable network. With as many as 10,000 total users accessing the network during the venue’s largest events, MTCC needed to ensure that it selected a reliable provider to meet the facility’s needs, from a business perspective and a guest perspective. MTCC selected Extreme Networks because of its proven record in delivering superior network performance for its customers.

Over the Network • Supporting Network Management and Productivity Goals

PRODUCTS UTILIZED • ExtremeWireless • ExtremeAnalytics • ExtremeSwitching • ExtremeControl • ExtremeManagement

RESULTS • Visibility and Control Over the Network • Quality Network Performance • Ability to Make Data-Driven Decisions

A Robust Wireless Network for a High-Traffic Venue With audiences comprised of global leaders, business executives and tradeshow attendees, MTCC has customers with high expectations for uninterrupted wireless service at each event it hosts. To provide this, MTCC needed to ensure that the network provider selected would be able to deliver comprehensive Wi-Fi capabilities that could scale based on need. With a small staff consisting of just four full-time and four hourly networking IT professionals, MTCC knew that it needed to make the right decision to properly manage network activity and avoid user complaints about poor connections. Additionally, MTCC required visibility into the network to enable its IT team with the ability to resolve issues in real-time, identify bottlenecks and determine the locations that require bandwidth provisioning. With this in mind, MTCC needed a vendor that would provide a robust and agile network to support a high volume of users, be managed easily and deliver granular visibility into the network across the venue.

• Ease of Use • Cost Savings

Metro Toronto Convention Centre – Case Study

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Reliability and Responsiveness Is Paramount “Extreme’s solutions allow our department to address network and bandwidth changes on the fly.” CHRIS TAYLOR TELECOMMUNICATIONS MANAGER, METRO TORONTO CONVENTION CENTRE

MTCC put out an RFP and received responses from major vendors in the industry. After evaluating vendor proposals, MTCC ultimately selected Extreme Networks for the project. Having developed a longstanding relationship with Extreme, MTCC had already experienced the quality and reliability of Extreme’s end-to-end solution offering. Coupling that with Extreme’s commitment to customer service, which was an integral component of the vendor selection process, MTCC knew Extreme was the best company for the job.

The Metro Toronto Convention Centre has deployed ExtremeWireless, ExtremeSwitching, ExtremeControl, ExtremeManagement, and ExtremeAnalytics to improve the overall performance and management of its network.

“We chose Extreme Networks because we knew the company would be able to provide reliable network performance that would also reduce the complexity of our network.” CHRIS T