Microsoft Dynamics® CRM Admin and ... - PFE Dynamics

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Networking : Internet connectivity is not required. Syllabus. This workshop runs for three full days. Students should an
Gain a deeper understanding of how to administer and maintain

Microsoft Dynamics® CRM Admin and Troubleshooting Workshop

Dynamics CRM for optimal

Overview

functionality, performance,

The Microsoft Dynamics CRM Admin and Troubleshooting Workshop is

user adoption, and

a three-day course for Dynamics CRM administrators. This workshop

ultimately return on investment.

focuses on key components of the application and supporting technology. In addition, it discusses the tools and imparts the knowledge to troubleshoot common issues with the application. Furthermore, the workshop will cover the best practices on how to support users of Microsoft Dynamics CRM application.

Key Features and Benefits During the course, participants are provided with content and hands-on exercises encompassing several different aspects of administering Dynamics CRM. The key areas include: 

Setup and Configuration



Application Core Components



Customizations and Advanced Troubleshooting

This is a level 300+ workshop, which emphasizes hands-on labs, to ensure that concepts are practiced and understood.

Target Audience

Syllabus

This course is designed for Dynamics CRM Administrators. The

This workshop runs for three full days. Students should

key focus of this course is how to support the Dynamics CRM

anticipate consistent start and end times for each day. Early

2011 environment in a more productive manner. The pre-

departure on any day is not recommended.

requisites that allow candidates to see the most value from

Day 1: Setup and Configuration

this course are: 

A good understanding of Dynamics CRM and underlying technologies such as SQL Server, Windows Server and Active Directory.

IT Requirements



What’s New in Dynamics CRM 2011



CRM Architecture: Overview and Demo



Server Install, Setup and Configuration



Email Router Install, Setup and Configuration



Outlook Client Install, Setup and Configuration

Day 2: Application and Customizations

To participate in the course, students need to have access to



Processes: Workflow and Dialogs

a machine that meets / exceeds the minimum hardware



Reporting Overview



Customizations and Solutions

requirements below. Contact your TAM if the necessary hardware needs to be provided. If you are attending an Open Enrollment, the hardware will be provided for you.

Minimum and Recommended Hardware Requirements 

Operating System: Windows 2008 R2 with Hyper-V



Processor: Pentium IV 2.4 gigahertz (GHz)



RAM: 8 (GB) ; 16 (GB) recommended



HD Space: 70-GB hard disk, 7200 RPM



Networking : Internet connectivity is not required

Day 3: Advanced Topics 

Data Management, Auditing and Field Level Security



SharePoint Integration



Claims-Based Authentication and Internet Facing Deployments



Multi-Currency and Multi-Languages



CRM Servicing and Hotfixes

For more information about Consulting and Support solutions from Microsoft, contact your Microsoft Services representative or visit www.microsoft.com/services

This data sheet is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.