âTo provide a facility that is safe, clean and enjoyable for our Customers and Associatesâ. OUR VALUES. Excellent Cu
MISSION STATEMENT & CUSTOMER PROMISE OUR MISSION STATEMENT “Putting our people first by delivering our Customer Promise all the time”
CUSTOMER PROMISE “At Inverness Leisure we will put our customers first by… Welcoming everybody into a safe, clean and friendly environment… “A welcoming smile and a clean and safe environment will be the rule, not the exception”
Listening and responding to your needs… “Having asked you for your opinion, we will strive to meet and exceed your needs”
Offering value for money products and services at all times…
Providing qualified, motivated and willing Associates
“Value for money does not need to mean ‘cheap and cheerful’ – value and quality is our aim”
“You expect a high standard from our facility and our excellent associates will deliver that standard”
Encouraging all of our Associates to take ownership of our facility…
Being honest – if we get it wrong we will admit it and do all we can to correct it quickly…
“By asking for input when developing our policies, programmes and procedures we involve our Associates in the innovation and development of our facility”
“We will admit our mistakes and rather than try to make excuses, we will do our utmost to correct those mistakes as soon as possible and ensure they do not happen again”
VISION & VALUES OUR VISION “To provide a facility that is safe, clean and enjoyable for our Customers and Associates”
OUR VALUES Excellent Customer Service
A Can Do Attitude
“We are committed to positive relations with our Customers and Associates by striving to meet and, wherever possible, exceed expectations”
“Through training and development our Associates are willing and able to take decisions they believe will improve Customer’s visits to our facility”
Teamwork
Open and Honest
“Our Associates work in an organisation which is clearly defined, motivating and developing with rewarding and challenging opportunities”
“We are committed to keeping our Customers and Associates fully aware of developments within our organisation that may affect them, with a willingness to use all possible channels of communication”
Respect
Commitment to Our Community
“By promoting trust, sensitivity, understanding and the willingness to listen to our Customers and Associates”
“To be seen as trendsetting, innovative and developing opportunities to enhance the quality of life, health, leisure and sporting activities within our facility and the wider community”
