the proliferation of smartphones, tablets and laptops is changing all that. Consider that in the United States today: n
Mobility Solutions for the Public Sector
Mobility Solutions for the Public Sector PROBLEM: A dramatic surge in professional and personal use of mobile smart devices is creating opportunities — and challenges — for public sector organizations It wasn’t so long ago that desktop computers and back-office servers were the hubs of most business and public service operations. But the proliferation of smartphones, tablets and laptops is changing all that. Consider that in the United States today: n There are more mobile devices than people. 1 n The typical household of 2.6 people has an average of 24 electronic devices, including at least one smartphone — double the number from 15 years ago. 2
This creates new possibilities for agencies to transform the way they do business, from providing information and services to the public; to sharing information in real time among far-flung agents and offices; to ensuring that managers don’t miss a beat, whether at the office, at home, or in the field. The flip side is that public sector organizations must now be prepared to provide mobile solutions to employees and customers across many devices and operating systems — while protecting the individuals, agencies and missions associated with that data. In particular, managers must be prepared to address “Bring Your Own Device” (BYOD) issues, affecting whether and how employees may use their personal devices for work.
n More than 14,000 government employees now telework, and the number of employees working remotely has steadily increased since President Barack Obama signed the Telework Enhancement Act in 2010. 3
SOLUTION:
n The US Government is moving aggressively to implement a Federal Mobility Strategy, with plans and standards being developed by the Federal CIO, Department of Defense, National Institute of Standards and Technology and General Services Administration. 4
SAP and Sybase, an SAP company, are industry leaders in empowering enterprises of all sizes to “unwire” themselves by mobilizing their data and activities. SAP and its large ecosystem of certified business partners offer a wide range of mobile apps and underlying infrastructure for seamless integration with business and analytics applications from SAP or other providers.
With more than 5 billion mobile phone subscribers worldwide and more than 9 billion mobile app downloads to date, there is no question that mobile computing is here to stay in our business and personal lives. 5 “U.S. has more mobile subscribers than people, study finds,” CNET, October 11, 2011. 1
“Number of cell phones exceeds U.S. population,” Washington Post, October 11, 2011. 2
“Telework tops 5% among federal employees,” Information Week, February 18, 2011. 3
“VanRoekel Details Government Mobile Strategy,” Information Week, January 12, 2012. 4
“As world population passes 7 billion, global mobile connections hit 7 billion this month,” BGR, November 16, 2011. 5
SAP’s market-leading mobility solutions are establishing new possibilities and practices in public sector settings
The bottom line is secure access to business processes anytime, anywhere, on any device. SAP and Sybase offerings include: n A secure platform and single console for building, managing, securing, and deploying mobile applications and devices, from mobile messaging interoperability to mobile commerce services. n Constituent-facing applications that improve services and reduce costs, such as the SAP Citizen Connect app, which enables citizens to report issues such as potholes, debris, graffiti, or suspicious activities.
n Productivity applications to help government workers accomplish things faster and better, such as leave requests, travel-cost reimbursements, financial reporting, and constituent relationship management (CRM). n Applications to mobilize lines of business and processes that are handled by mobile employees, like those in field service. n Mobile business analytics to deliver critical information from “Big Data” analysis to employees and managers in real time, regardless of where they are located. By the way, SAP not only talks the talk; we walk the walk. With more than 14,000 iPads, 20,000 BlackBerries and 8,000 iPhones currently in use by SAP business leaders at all levels, SAP is learning by doing — and applying the lessons to help its customers.
REAL-WORLD BENEFITS: SAP and Sybase mobile solutions are helping public sector agencies increase productivity, deliver better constituent service, sharpen mission performance, and reduce the costs of a distributed workforce. Here are just a few examples: n Federal civilian agencies benefit from an online procurement system and mobile app that links more than 120,000 government buyers to 4,000-plus suppliers of nearly 1.5 million products and services--significantly increasing GSA efficiency.
n The US Department of Homeland Security supports law enforcement agencies at the state and local level, and today can provide mobile access to building blueprints, geospatial data, criminal profiles, and other data useful in field investigations and security checkpoints. n The US Navy uses a mobile personnel app that authorizes crewmembers and visitors to board or disembark vessels in the fleet. n During a massive snow storm, the New York State Emergency Management office used SAP apps to send 1 million text messages, 4 million emails, and 388,000 voice messages to keep residents informed and safe. n The Oakland, California, Police Department turned to mobile solutions as a crimefighting tool. Up-to-date information is sent wirelessly through the department’s network to patrol car laptops, enabling officers on patrol to automatically get information they need, when they need it. Other customers using SAP’s mobility solutions have reported significant benefits to the bottom line, such as: n Saving up to $500,000 per year by reducing downtime and IT staff hours required to manage remote devices. n Saving $7,500 per day on data-entry labor costs through a mobile work-order management system. n Achieving a 200% increase in ROI, including a more productive field staff and a decrease in nonproductive travel time.
Learn More Today If you’re thinking, “I didn’t know SAP could do that!”— it’s time to learn more about our cuttingedge innovations — especially in data management, analytics, cloud computing, and mobility solutions — and how they turbo-charge our best-of-breed business solutions. Leading global analysts have taken notice: IDC recently named SAP a leader in Mobile Device Management, and Gartner named us to their 2011 Leaders Quadrant for the same category. Why not invite SAP to share examples of how other public sector organizations have improved their performance and operating results with SAP solutions.
Improve Public Sector Performance with SAP Solutions
SAP Solutions for Public Sector ✔ Public Sector Financials
SAP public sector software solutions can help you increase fiscal and operational efficiency and facilitate citizen collaboration — all while managing security threats with integrated, secure information sharing.
✔ Government Shared Services
For example, with SAP solutions you can:
✔ Grantee Management
✔ Performance-Based Budgeting ✔ Program and Project Management ✔ Asset Operations and Maintenance
n Reduce fraud and waste in government programs
n Streamline and secure the government supply chain
n Do more with less through smarter budgeting and cutting
n Reduce costs and improve services with cloud and mobile solutions
✔ Continuous Performance Improvement
n Increase revenue collection without a tax increase
n Boost the performance of schools amid budget shortfalls
✔ Investigative Case Management
For more information, please visit SAP Public Services at: www.sap.com/industries/public-sector/index.epx Or call us at 1-877-727-1127.
✔ Procurement
✔ Integrated Incident and Emergency Management ✔ Justice Management ✔ Payment Services ✔ Citizen Services Case Management ✔ Social Services Management ✔ Collections Management ✔ Tax and Revenue Administration ✔ Mobile Solutions for the Public Sector
THE BEST-RUN GOVERNMENTS RUN SAP
