Multi-Vendor Support Brochure

information on this, or other service offerings, please visit: www.lenovo.com/warranty/US or call: ... model across your data center infrastructure. ... a technical support solution that helps reduce business risks and provides a competitive edge.
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Lenovo Services: Multi-Vendor Support

Streamlining Maintenance Support Through A Single Point of Contact

Key Benefits Reduce risk in supporting technology –by leveraging Lenovo support team and expertise in troubleshooting issues. Reduce IT and operating costs - by augmenting your IT staff and reducing your total cost in supporting multiple environments. Provide predictable costs for budgetary planning –by having a single point of contact for all hardware and maintenance contracts

Terms of service made common - Service levels can be designed per product

Services

Improve operational efficiency – by leveraging a single point of contact your IT staff can focus on other priorities.

Multi-Vendor Support increases operational efficiency through an integrated support model across your data center infrastructure. When you streamline your maintenance support for hardware and multiple vendor relationships using a single point of contact, you enhance equipment return on investment, reduce IT support costs and enable predictable budgetary planning. Functioning as a single source for support, we can offer a technical support solution that helps reduce business risks and provides a competitive edge.

Lenovo™ Services are part of a comprehensive portfolio that supports the entire lifecycle of your Data Center. For more information on this, or other service offerings, please visit: www.lenovo.com/warranty/US or call: 1-855-253-6686.

Lenovo Services: Multi-Vendor Support

Multi-Vendor Support for Enterprise Environments Lenovo solution will simplify inherent support complexity based on a single maintenance agreement across your data center infrastructure assets. Lenovo® Service Portfolio Lenovo™ offers a comprehensive portfolio of services that support the full lifecycle of your Lenovo IT assets. At every stage of planning, fullfillment, deployment, support, optimization and end of life we offer the expertise and services you need to more accurately budget for IT expenses, deliver better servicelevel agreements, and generate greater end-user satisfaction. Let Lenovo Services’ unique offerings and expertise help you get the most out of your technology investment.

Most Enterprise Environments Include:

• Hardware Infrastructure from multiple OEM vendors

Single Accountability For Enterprise Support • Lenovo-based solution • Partner governance

• Asynchronous warranty terms • Multiple contact points • Varying processes for support

Process Simplification

of enterprise • Single point of contact • Consolidating invoicing and payment flexibility • Terms range from 12-36 months coverage • Covers products not supported by OEM

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Services

• Personal computers in support