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Winter 2011/2012 Contents

OrderWise News & Updates

News & Updates Staff News Staff News Cont. eCommerce Meet The Team 2011 Awards Contact Us

We hope that 2012 got off to a great start for everyone and that it proves to be a successful year for all. Looking forward, this year will see our new Manufacturing feature released, continued Version 7 conversions and more seminars, to name just a few things.

Reports & Layouts The OrderWise Reports and Layouts Team are here to help you with any reporting requirements you may have and will happily advise and quote on any custom reports you may require in both OrderWise Version 6 and Version 7. Version 6 Users - The team will happily talk to you about commissioning new reports. If you’re planning to convert to V7 in the near future it will be worth speaking with your Account Manager first as V6 reports are not compatible with V7. If your conversion is still a way off, investing in a custom report may be well worth it. Call them on 01522 706 071 or email [email protected]

Testing Team Update Wise Software(UK) Ltd Newton Court Saxilby Enterprise Park Skellingthorpe Road Saxilby, Lincoln LN1 2LR

We will be welcoming Robyn as the Department Head Of Testing and she brings with her considerable experience in software testing.

www.orderwise.co.uk 01522 704083

Look out for an interview with Robyn in the next Newsletter!

Robyn Nicholls will be joining OrderWise on the 27th February.

Need A New Website? Perhaps you have an existing website that is already integrated with OrderWise eCommerce but have been thinking that it’s time to ring in the changes and refresh and update your marketing and online sales channel with a brand new website for 2012! Or maybe you are new to the world of online sales and having seen the recent statistics about the growth in this sector, are keen to increase your revenue. Either way we can help by putting you in touch with one of our partners. To find out more please call Leanne on 01522 704083 or email [email protected]

The Importance Of Backups It is essential that everyone should have a regular backup routine and don’t forget to backup your accounts package too! As OrderWise and your accounts package are integrated, it’s important to back them up at the same time and should you ever need to restore your data, appropriate backups from the same point in time should be used. Should something unexpected occur on your network or server, you could risk damage to, or even loss of your data. Restoring a backup will be the quickest and most cost efficient way of getting back up and running. If you need any advice regarding backing up OrderWise, please don’t hesitate to contact our Support Team on 01522 704083 or email [email protected]

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OrderWise Continues To Grow

Contents News & Updates Staff News Staff News Cont. eCommerce Meet The Team

This month has seen us welcome more new faces to the growing OrderWise Team. As OrderWise and its number of users continue to grow, our continued expansion program has seen new staff join us across various departments, both growing our teams and laying the foundations for future developments.

2011 Awards Contact Us

Wise Software(UK) Ltd Newton Court Saxilby Enterprise Park Skellingthorpe Road Saxilby, Lincoln LN1 2LR www.orderwise.co.uk 01522 704083

Three New Support Technicians Our commitment to providing OrderWise users with the best support sees us enter 2012 with three new people joining the existing Support Team. First to join us were our new apprentices, Greg Downey and Scott Wells, who enjoyed an induction week with us at the end of 2011, before starting their OrderWise training with all of our other new colleagues on the 3rd January. In addition to learning OrderWise inside out, Greg and Scott are working towards NVQs in Customer Service, with a focus on delivering first class support and customer care to OrderWise users. Also joining our Support Team is Alex Liggett. A graduate in Computing and Business Information Systems, Alex brings an excellent customer service background to the team. We are also looking forward to a fourth new Support Technician joining us in February. Two New Testers OrderWise is continually being developed as Version 7 grows and new features are introduced into the system. Testing is a key part of all the development and this January we expanded our Testing Team when we welcomed Sam Donaghey and

Ken Garner. Sam is a recent math's graduate and Ken joins with a background in the accounting industry. We also have our new Head of Testing joining us soon. A New Developer At the end of October 2011 the Development Team welcomed Jonathon Campbell-Jones. Jonathon is an experienced programmer and will assist the rest of the developers in the team in creating the new features for OrderWise. Sales Team Andrew Cheney joins us in the role of Referrer Network Coordinator, looking after and building new relationships with our existing and new referrers. Account Management Team The Account Management Team is one of the newest departments here at OrderWise. Since its inception, it has gone from strength to strength providing advice and consultancy, coordinating Version 7 conversions and much more to our many customers. Towards the end of 2011 Chis Carr joined the team to replace Richard Turnbull, who has since . . . . Continued over >

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OrderWise Continues To Grow OrderWise Continues to Grow continued... Contents News & Updates Staff News Staff News Cont. eCommerce

...moved across to the Sales Team. We are now in the process of recruiting a further two Account Managers. One of the positions is to increase the size of the team, one is to replace Amanda Hatton.

Amanda and I’m sure you will join us in wishing her the very best in her new career.

Early January saw us say goodbye to Amanda, who after many years of working with us has now moved on to new challenges. Many of you will have known

Customers for whom Amanda was their Account Manager will be assigned a new Account Manager in due course. In the meantime, feel free to get in touch with the team at [email protected] who will be more than happy to help you.

OrderWise Went Pink!

Baby Boom At OrderWise!

Here at OrderWise we always like to do our bit to support a good cause and when one of our Project Coordinators, Ali Lovegrove decided to dye her hair seriously pink in aid of Breast Cancer Awareness Month back in October, we decided to support her! We all donated £2 to wear pink for the day. Even if they didn’t fancy wearing pink, the guys still joined in by donating to wear casual clothing. Staff baked cakes, cookies and all sorts of delicious treats that were then sold with all of the money raised donated to the good cause.

It’s not just new staff we have been welcoming at OrderWise recently. We’ve also been celebrating news of some smaller, somewhat more adorable arrivals!

Meet The Team 2011 Awards Contact Us

Congratulations to our Client Services and Training Manager Jez Flowers and his lovely wife Lucy, who is a tester at OrderWise, on the arrival of baby Niamh Isabelle.

The proceeds from this day came in at £260 and Ali raised over £800 in total! Well done Ali!

Proud parents Lucy & Jez with Niamh


See more pink pictures on our Google+ page

Cheryl Dodson, Department Head Of Migration, is now also on maternity leave. Please note that Andy Williamson will be covering in Cheryl’s absence. We would all like to wish Cheryl and her fiancé Steve Ridgley, who is Department Head Of Development, the very best of luck and we are all looking forward to meeting the little one!

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eCommerce

Contents News & Updates Staff News Staff News Cont. eCommerce Meet The Team 2011 Awards Contact Us

With the majority of companies now having an online presence, whether in the form of dedicated eCommerce websites or worldwide selling channels such as eBay or Amazon, automatically pulling information from these sales channels into OrderWise is essential. With the OrderWise eCommerce Module, the need to repeatedly and painstakingly copy data from one place to another is over. The websites themselves may have many design and development standards but the eCommerce websites and the underlying technology do not. Security and compliance standards are present insomuch as the way data is stored and transmitted, but that’s where it ends. Quite literally, there are thousands of off-theshelf and bespoke solutions being deployed every day. OrderWise eCommerce harbours the power of integration and our eCommerce Team create the seamless connection between your website and OrderWise. Dedicated web specialists, the team have integrated OrderWise with many of the major eCommerce systems. For example:      


      

Magento Zen Cart VirtueMart X-Cart JShop LemonStand CandyPress CubeCart iShop OS Commerce Actinic RomanCart And to date, absolutely every bespoke system that’s ever been presented to them!

With OrderWise eCommerce and associated web development (subject to the capabilities of your eCommerce system), you’ll see new orders and customers automatically appearing in OrderWise minutes after an order is placed on your website. Discounts and voucher codes are supported. The module synchronises stock levels and product pricing between OrderWise and your website with support for price lists. Notifications are sent to your website once an order has been despatched in OrderWise. It also allows you to create new products and update descriptions and supporting text of existing ones. Continued growth and the popularity of Magento has meant a great deal of eCommerce development has centred on this particular shopping cart and we even use it to demonstrate the eCommerce Module should you need to see it in action. eBay and Amazon are also integral sales channels and OrderWise eCommerce now supports our dedicated eBay and Amazon plugins. With quick and easy integration, once you’ve entered your unique account codes, you can immediately start downloading orders into OrderWise.

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Meet The OrderWise Team

Contents News & Updates Staff News Staff News Cont. eCommerce Meet The Team 2011 Awards Contact Us

Scott joined OrderWise early last year as part of our Support Team. He completed his intensive three month training course and became a fully - fledged member of the team, taking his first call in May. The Support Team provide solutions to customers requiring help with, or experiencing difficulties with their OrderWise system. As a Technical Support Advisor, Scott's role involves providing excellent and professional customer service to clients, whilst also resolving their issue in the quickest, most efficient way possible. Scott's main responsibilities include calling customers who have logged a support call, answering customer questions and queries and handling customer data in order to diagnose the cause of the particular problem they have. An average day in the Support Team involves constant contact with customers, both on the telephone and via email. Time is also spent liaising with other departments in order to achieve the desired outcome for the customer.


When Scott gets to work in the morning he makes himself a cup of tea to prepare for the day ahead and then begins to check the status of any issues he has been dealing with. He checks his emails, assigning any new customer questions to the support queue and prioritising them as needed. Scott then gets started on his first call of the day. Scott says the best part of his job is interaction and bonding with the customers; he has developed friendships

PROFILE Name: Scott Griffiths Job: Technical Advisor Team: Support Joined us: February 2011 Likes: Training at the gym

with many customers! He also prides himself on taking ownership of the call and dealing with it as efficiently as possible in order to save the customer valuable business time. The worst part, Scott says is the frustration when the customer has a more complex problem that can’t be fixed during the initial call and requires repeat calls and input from other departments. Scott previously worked in a similar role at another software company who develop software for the healthcare industry. Outside of work Scott enjoys keeping fit and regularly attends the gym to train. There are three simple ways to contact our Support Team; Call Us: 01522 704083 Email Us: [email protected] On the web: www.orderwise.co.uk/ community/contact-support/ And for Remote Assistance, why not bookmark: www.orderwise.co.uk/ community/remote-assistance/ You might even speak to Scott!

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2011 Awards In December, two very important announcements were made by David Hallam to the OrderWise staff. Contents News & Updates Staff News Staff News Cont. eCommerce Meet The Team 2011 Awards

Team Of The Year This accolade was won by our Reception Team. Our Reception Team is the ‘face’ of OrderWise to both prospective and existing OrderWise users, as well as our suppliers and everyone who calls or visits us. Committed to doing a good job, efficient, hardworking and helpful, our Reception Team also have the best attendance record of all teams in 2011.

Contact Us

Our Recpetion Team; Jodie, Lesley & Lauren.

Employee Of The Year Every month a member of the OrderWise Team is awarded ‘Employee Of The Month’ for their outstanding work and commitment to providing excellent service. This culminated in the ‘Employee Of The Year’ being named as Sam Baker. An integral part of our Reports and Layouts Team, Sam is also responsible for looking after our internal IT infrastructure.

Sam Baker.

Contact Us

we can be reached by any of the following methods: Reception Opening Hours: 8.00am – 5.15pm Mon – Fri 01522 704 083 [email protected] Fax: 01522 704 084


Support Opening hours: 8.00am—5.00pm Mon – Fri [email protected] Sales 01522 706 075 [email protected]

Accounts 01522 706 072 [email protected] Reports & Layouts 01522 706 071 [email protected] After Sales Account Management Team [email protected] Migration [email protected]

We always value any comments or suggestions from our customers, and welcome any comments. Please email your comments to [email protected]