NG911 National Goverance and Coordination Workshop ... - Citig

June 10th and 11th, 2013 Ottawa, ON Workshop Proceedings Report Report Date: September 2013

NG9‐1‐1 Governance and Coordination National Workshop Proceedings

Table of Contents 1 ABOUT THIS REPORT .......................................................................................................................... 2 2 AGENDA ................................................................................................................................................ 2 3 ATTENDEES ........................................................................................................................................... 3 4 WORKSHOP OBJECTIVE AND INTENTION QUESTION ................................................................... 3 5 WELCOME AND KEY NOTE ADDRESS ............................................................................................... 3 6 SETTING THE CONTEXT ...................................................................................................................... 4 7 KEY ISSUES AND TOPICS .................................................................................................................... 6 8 9‐1‐1 AND NG9‐1‐1 GOVERNANCE AND COORDINATION – CURRENT STATE ASSESSMENT . 7 9 NG9‐1‐1 – STAKEHOLDER ANALYSIS ............................................................................................. 11 10 NG9‐1‐1 – ADVANCING THE DIALOGUE IN CANADA ................................................................. 12 11 ACTION PLANNING AND NEXT STEPS ........................................................................................... 13 12 CLOSING REMARKS .......................................................................................................................... 14

Annexes:

ANNEX A – NG9‐1‐1 GOVERNANCE AND COORDINATION ACTION PLAN ANNEX B – NG9‐1‐1 ATTENDEE LIST

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1

ABOUT THIS REPORT

On June 10 and 11, 2013, a two‐day National Governance and Coordination Workshop, hosted by the Canadian Interoperability Technology Interest Group (CITIG), along with the Association of Public Communications Officers Canada (APCO) and the Canadian Division of the National Emergency Number Association (NENA), was held in Ottawa. The following provides an overview of the proceedings, capturing key themes, comments and actions undertaken during the Workshop. It is important to note that some comments listed in this document may not apply to all jurisdictions, or should be viewed as opinions rather than fact.

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AGENDA

The following agenda was used to guide the workshop and was adjusted as needed to meet the workshop objective.

Monday, June 10, 2013  Welcome and Opening Remarks  Keynote Speaker: CRTC Commissioner Timothy Denton,  Panel Presentations Setting the Context ‐ 9‐1‐1 Services in Canada and the Introduction of NG9‐1‐1 (CITIG, NENA, APCO)  Introductions and Expectations  Review of Intention Question  NG9‐1‐1 – What do we need to talk about?  Current State of 9‐1‐1/NG9‐1‐1 Governance and Coordination in Canada  NG9‐1‐1 Stakeholder Analysis  NG9‐1‐1 Governance – Discussion Round/Brainstorming Session and Back brief ‐  Day 1 Recap and Setting the Stage for Day 2  Dot Voting – Establishing NG9‐1‐1 Priorities Tuesday, June 11, 2013  Day 1 Revisited – The Reality Check  Communications Interoperability Strategy for Canada and Action Plan – An Overview and Update  NG9‐1‐1 Action Planning (Priority Recommendations)  NG 9‐1‐1 Discussion/Action Planning (Jurisdiction Focused)  NG9‐1‐1 Governance and More ‐ Next Steps  Workshop Recap and Closing Remarks

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ATTENDEES

In excess of 70 delegates representing a diverse group of key NG9‐1‐1 stakeholders attended the workshop. The Attendee List is provided at Annex A.

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WORKSHOP OBJECTIVE AND INTENTION QUESTION

The workshop objective was to develop a framework for a Technology Innovation Action Plan in response to the following question: Workshop Intention Question: What do we need to do to establish an appropriate governance and/or coordination structure to advance the NG9‐1‐1 agenda in Canada in an efficient, effective and objective manner?

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WELCOME AND KEY NOTE ADDRESS

Delegates were welcomed by Michael Sullivan (CITIG), Nancy Banks (NENA) and Rob Stewart (APCO). Each thanked CITIG for organizing this event, the participants for their commitment to this workshop and its outcomes and emphasized the need for and the value of partnering, collaborating and cooperating on key NG9‐1‐1 issues to move this critical initiative forward. Subsequently, CRTC Commissioner Timothy Denton was introduced and provided a key note address on CRTC’s recent 9‐1‐1 consultations (a copy of his and other presentations presentation is available on the secure portion of the CITG Web site at www.citig.ca under “Resources” in the “Past Meetings” folder). Highlights and key points from his address are noted below. • Thank you to first responder and partner agencies for contributions to this issue. • 9‐1‐1 is a collaborative effort (i.e., CRTC, P/T/Ms and telcos, PSAPs, etc.). • 98% of telephone subscribers have access to at least basic 9‐1‐1 services. • 95% have access to enhanced 9‐1‐1 services. • Telcos will be required to support 9‐1‐1 via text messaging and location updates from cell phones. • Technical changes signal a massive change throughout the system and no clarity on how to manage this change and how to pay for it. • 9‐1‐1 must continue to evolve to meet the needs of Canadians. • As 9‐1‐1 changes there are many misconceptions about current level of service and use of social media. • Information challenges are present with regard to service for Canadians with disabilities.

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•

• • •

•

• • • • • •

•

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PSAPs issues – more and more use of non‐traditional voice for 9‐1‐1 calls – data issues with VoIP. Location services in IP a growing concern and priority. Greater demands on PSAPs and funding model is a concern and leading to differenent levels of 9‐1‐1 services. Should there be public accountability for 9‐1‐1 services/service levels? No one knows how many 9‐1‐1 calls each year – there is a measurement problem without tracking funding and performance. Potential lost opportunities related to capturing data through 9‐1‐1 – consider the value of a national level 9‐1‐1 database with due regard to access and privacy considerations. Telcos – 9‐1‐1 robust access and high level of accuracy for calls. No standard for location accuracy. VoIP is an issue and requires third party info and input and info may be highly unreliable. NG9‐1‐1 will help address many of these problems, but PSAPs are concerned the expectations will outpace capabilities and funding models. NG9‐1‐1 is viewed as a different issue by different stakeholders. Do we need a multi‐stakeholder consultative body? What is the impact on PSAPs ‐ funding, training, procedures, resourcing etc.? NG9‐1‐1 can be considered a large unfunded initiative/liability. All stakeholders must work together and I look forward to working with you and we all have a different perspective. Consider 9‐1‐1 as a brand ‐ can we have difference services? The basics issues of NG 9‐1‐1 are governance and institutions.

SETTING THE CONTEXT

Representatives from CITIG, NENA and APCO provided organizational presentations as part of a setting the context panel. Key points from these presentations are highlighted below. CITIG Eldon Amoroso presented on behalf of CITIG and provided on overview of key recommendations provided to CRTC as part of the national consultations. The key recommendations are identified below:  Follow U.S. standard for location (Z standard).  Legislation to collect fees (need rules as well).  Legislation in relation to improvement of public safety communications (funds reinvested).

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       

Address secondary PSAPs (interoperability requirements). Support cloud computing. Establish new institution for NG9‐1‐1 (build new or enhance current group(s)). P/T review and/or implement legislation around liability. Enhance position ID. Establish a National PSAP registry to facilitate communications between PSAPs. Evolve to meet the realities with the increases use of wireless and VoIP. Ensure cyber security for NG9‐1‐1 is robust – consider the challenges of confidentiality, integrity and availability in the new IP environment.

A copy of the CITIG presentation is available on the CITIG website. NENA (National Emergency Number Association) Nancy Banks presented on behalf of NENA and emphasized the following key points:  Follow US developments closely but implement a Canadian solution for 9‐1‐1 (ANSI accredited).  NENA members have been looking at NG9‐1‐1 since 2001 (Industry Collaboration Events (ICE) ‐ #8).  Drivers for NG9‐1‐1: aging infrastructure, expectations and opportunities.  More than just adding pictures, video and texting – think interconnectivity, networks and databases.  NG9‐1‐1 Working Group currently in place and moving forward on NG9‐1‐1 issues.  We require a national NG9‐1‐1 registry.  Struggles around terminology for 9‐1‐1 – now more than just the call.  The NG concept blurs the difference between the initial 9‐1‐1 call and the continuity of response –where does the 9‐1‐1 call stop?  Historically, 9‐1‐1 has been very reliable – need to protect this level of service moving forward.  Partnerships – collaboration and cooperation are all key enablers moving forward: o Standards (technical and operational standards); o Coming baseline levels of 9‐1‐1 services; o Education for the public and broader stakeholders (improving the engagement and support to the municipalities who own the issue); and o Funding and legislation.

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APCO Ron Williscroft presented on behalf of APCO. Highlights on his presentation are summarized below:

      

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This issue arguably started in 1874 with the introduction of the telephone. Winnipeg introduced 999 in mid 1900s. Evolution is inevitable and costs money – collaboration will be key. We are not all as informed and engaged as we think. Managing new data and new technologies – a change management issue. Identify new skill sets and train/recruit to support the new staff. Consider employee support with dealing with graphic video, pictures etc. (above and beyond current voice challenges.

KEY ISSUES AND TOPICS

Following the formal presentations from the CRTC, CITIG, NENA and APCO, the delegates were engaged in a discussion to identify key issues and topics associated with the NG9‐1‐1 initiative. A consolidated (non‐prioritized) list is provided below.  Scope of NG9‐1‐1 governance /not forgetting what 9‐1‐1 is all about/where does 9‐1‐1 begin and end?  HR buy‐in, training and skill sets.  Branding for NG9‐1‐1.  Standardized Records Management.  Data standards ‐ Carriers and Interoperability.  Funding model and where do the fees go?  National Standards for 9‐1‐1 services.  What are we trying to govern?  Authority of governance.  Legislation.  Carriers and technology.  Public education.  Front line education and awareness.  A national path towards NG9‐1‐1 governance.  Roadmap for NG9‐1‐1 implementation.  Lessons learned from others – what works.  How do we control the speed and costs of change with NG9‐1‐1?  Know who are the stakeholders.  Is national governance required? Don’t throw out current frameworks.  What is 9‐1‐1 and what will 9‐1‐1 be?  Standardized definitions.

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     

Cost centers. Public safety investment. Relationship to 700 MHz. Is this really an NG9‐1‐1 discussion or a continuity of 9‐1‐1 services? Who is in charge? Educating and engaging politicians.

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9‐1‐1 AND NG9‐1‐1 GOVERNANCE AND COORDINATION – CURRENT STATE ASSESSMENT

A pre‐event consultation was conducted in support of capturing current state input and key issues and concerns. The on‐line consultation was completed by a number of delegates. Key results of the consultations are showcased below.

Based on a review of the topic and issue list captured through the pre‐event consultation and the group discussion, the group agreed to conduct a current state assessment on the following key topics/issues: Page 7






9‐1‐1 o Who is currently responsible for 9‐1‐1 across Canada o How is it currently being funded? o What works well? What are the challenges? NG9‐1‐1 o Who is currently championing the NG9‐1‐1 dialogue across Canada? o How are NG9‐1‐1 efforts currently being resourced/funded? o What are your key issues and concerns?

The table below provides a summary on initial discussions in relation to the current state of 9‐1‐ 1 and NG9‐1‐1, what is working well with the current 9‐1‐1 model and identified challenges and opportunities for NG9‐1‐1. 9‐1‐1 Who is currently responsible for 9‐ 1‐1 across Canada

How is it currently being funded?

The attendees did not have a full picture on who is currently responsible for 9‐1‐1 in Canada but offered the following insight: Who Where/What Notes No single agency National Where does it define who is responsible for someone to establish 9‐1‐1 service? Is this discretionary? Nothing appears to be legislated? CRTC Telcos/ Federal CRTC mandate to regulate Telcos Regulations P/T Various models Need to clarify governance (what’s governance and what’s regulation) Organizational governance and coordination and Regulation by legislation. Can’t regulate without legislative authority Frequently contract to PSASP or Municipalities or Operational service provider equivalent Perspective (in the majority of cases) Local Service Board First Nation Boards Minsters (Quebec) Service providers must be equipped to deal with the 9‐1‐1 call Municipal (Greater Based on agreement Not a common model Vancouver) with E‐Comm Although the delegates could not speak to the full funding model(s) for current 9‐ 1‐1 services, the list below provides an overview of known funding arrangements: o E9‐1‐1 service for funding in Ontario/Quebec only if contracted to Police

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NG9‐1‐1 Governance and Coordination National Workshop Proceedings 9‐1‐1

o o

Phone fees Technology Tariff/Subscriber fees PSAP tied to acts (tax base funds the PSAPs) Multiple funding models Current fees are insufficient Separate network services from operational side – call answer Levies on municipal tax Call level Where is the money going? CRTC regulates a 15% mark up Plain Old Telephone Service (POTS) for those who have it Adaptable Distributed model – close to the 9‐1‐1 problem – a local approach You get an answer Stability Service Reliable Ongoing consultations Tele‐density and penetration of capabilities Public awareness of direct 9‐1‐1 Quality of PSAP staff – making it work Alignment of technologies Technology vs. governance Where is the money going? Despite rules, oversight is poor. Competing priorities Wireless Misinformation Funding Sustainable and appropriate funding/transparency Data collection Not always getting an answer on 9‐1‐1 Silos of E9‐1‐1 (transfer of calls) Changing and managing public expectations Accessibility for all Nomadic voice technologies Lack of national measurement systems, measurement authorities and performance incentives Integrating new technologies Lack of national standards

o o o o o o o

NG9‐1‐1 National Workshop Participants CITIG APCO NENA CRTC ESWG International Partner

o o o o o o o o o What works well? o o o o o o o o o o o What are the o challenges? o o o o o o o o o o o o o

NG9‐1‐1 Who is currently championing the NG9‐1‐1 dialogue across Canada?

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NG9‐1‐1 Governance and Coordination National Workshop Proceedings NG9‐1‐1 o NG999 and others o Vendors o Telcos o PSAPs Note: Most champions are volunteers doing it because it needs to be done o Reactive funding o Self‐funding o Funneling to NG9‐1‐1

How are NG9‐1‐1 efforts currently being resourced/funded? What are your key o o issues and o concerns? o o o o o o

What needs to change?

o o o o o o o o o o o o o

What needs to change in the way we coordination and oversee this transition?

o o o o o o o o o o

Lack of coordination Gap between public expectations and viable and sustainable capabilities No responsible carrier Costs/Sustainable funding Maintaining current level of service IP networks are subject to cyber attack Lack of political will – not engaged and a lack of education Competing priorities i.e. 700 MHz, Interoperability, NG9‐1‐1, National Public Alerting, Social media (resources, capacity and funding) Separate 9‐1‐1 – how the public contact first responders and Interoperability is how we respond (from a first responders perspective) Who are the policy and legislative leads Standards and Certification Technical Standards Operational Standards Common Language Service Level Standards Security Standards Funding Established and formalized model (similar to Communications Interoperability) Approval of the standards (many exist) and interpretation and enforcements of those standards. System availability/access and BCP Cross border issues (P/T to P/T and CAN‐US) HR issues (training, recruiting, retention and impacts of new 9‐1‐1 environment) Access for all (with exceptionalities) Coordinate the implementation of NG9‐1‐1 (timelines and capability targets) What is in scope for NG9‐1‐1? Where does 9‐1‐1 start and stop? NG9‐1‐1 Data Management Strategy Liabilities Put all inclusive groups together to represent the broad group of stakeholders and multiple aspects of the issue Identify a national champion(s) for NG9‐1‐1 Better strategic direction (technical, standards, operations etc.) Better leveraging technical capabilities Establishing an “on demand” approach to the use of new technologies within

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NG9‐1‐1 Governance and Coordination National Workshop Proceedings NG9‐1‐1 NG9‐1‐1.

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NG9‐1‐1 – STAKEHOLDER ANALYSIS

As part of the current state assessment, attendees collaborated on conducting a stakeholder analysis. The graphics below reflect the results of this stakeholder analysis (stakeholder identification and stakeholder impacts). The map and table are designed to help guide future NG9‐1‐1 consultations.

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10 NG9‐1‐1 – ADVANCING THE DIALOGUE IN CANADA

Following the current state assessment, delegates were invited to self‐organize and contribute to discussions associated with NG9‐1‐1 with a focus on four key topic areas: Governance, Operations, Technology, and Blue Sky Issues (NG9‐1‐1 analysts). The objective of the discussions was to identify and present key recommendations on how best to advance and focus NG91‐1 efforts. The table below provides an overview of the eleven (11) recommendations stemming from these discussions and the results of attendee voting on the weighted priority of each recommendation. Ranking Theme Recommendation Votes 1. Governance G1. To create an Action Committee with a 62 representative membership and Project Teams tasked based on issues, concerns or activities (e.g., operations, technology, funding, advocacy) 2. Technology T1. Define who owns this? A decision needs to be 40 made on the architecture / design of the NG 9‐1‐1 system in Canada.  Is it National or Provincial/Territorial?  The use of ESINet  Independent ESINet vs. Carrier Platforms  National Initiative vs Local/Municipal Process 3. Blue Sky Sky1. Digital media including texting goes to a 33

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Ranking

.

Theme

4.

Operations

5.

Operations

6. 7.

Operations Technology

8.

Technology

9.

Blue Sky

10.

Operations

11.

Blue Sky

Recommendation separate analyst Cost scalable Avoids space issues Ops1. PSAPs will accept any communication that produces enough information to identify the caller (subscriber info) and location information to form an appropriate emergency response ‐ must have ability for two‐way communication Ops3. A set of minimum and standardized operation protocols, standards and training requirements across the country (require council/board/committee to host this ensuring cross –Canada representation) Ops 4. National Awareness Campaign for NG9‐1‐1 T2. Create a phased in approach to the NG 9‐1‐1 initiative.  Must allow for growth and future of 9‐1‐1 services  Backwards compatible T3. Create commonality in legislation to create a common vision for Canada on the technical solution. Sky2. Analyst would serve the needs for all digital media and training to transfer the data to the right agency – clearinghouse, social media work, early warning Ops 2. Shared Databases (i.e., GIS, ANI/ALI. Subscriber Info, MSAG – in a standardized format) Sky3. Video analytics should be sourced

Votes

29

25

23 19

6 4

3 1

11 ACTION PLANNING AND NEXT STEPS In reviewing the outcomes of NG9‐1‐1 related discussions from Day 1, the group noted two significant results:

1. There was agreement on the need to manage and coordinate NG9‐1‐1 efforts through a formal governance coordination process. 2. There was not full consensus on many of the NG9‐1‐1 issues, but stakeholders are willing to work collaboratively towards a common vision for NG9‐1‐1 Based on the results of the recommendations and voting the group examined key recommendations with a view to identifying next steps as part of NG9‐1‐1 action planning initiatives associated with Governance, Operations and Technology. The following list provides a summary of the agreed upon NG9‐1‐1 Governance and Coordination Short Term Initiatives.

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1. NG9‐1‐1 be developed and considered as a CISC Action Plan and be governed under the CISC governance model. 

Based on governance model and guidelines developed at NG9‐1‐1 National Governance and Coordination Workshop (June 2013)



Leverage other existing groups that are currently addressing or plan to address NG9‐ 1‐1 related issues Lead: NG9‐1‐1 Action Team (participants from the NG9‐1‐1 National Workshop)

2. Develop a technical sub‐committee(s) (or equivalent) within the NG9‐1‐1 governance model to define a NG9‐1‐1 architecture/design for approval 

Phased approach to NG9‐1‐1 design and implementation

 Leverage the U.S. experience and lessons learned Lead: NG9‐1‐1 Action Team/Committee (supported by ESWG/CSS)

3. Establish an operational standards working group (or equivalent) to create a best practices based NG9‐1‐1 operational model/standard for NG9‐1‐1 services and analyst functions and protocols 

Jurisdictional flexibility to adopt and implement NG9‐1‐1 standards to meet established needs

 Identify and catalogue current standards and reference library Lead: NG9‐1‐1 Action Team/Committee (supported by APCO/PSAPs)

4. Initiate the development and sharing of a NG9‐1‐1 National Awareness Campaign/Communications Strategy to educate Canadians on the future of 9‐1‐1 and influence the NG9‐1‐1 initiative/Action Plan 

Leverage current and introduce new awareness campaigns using multiple media sources for NG9‐1‐1 (include consultations)



Tailored messages for different audiences

 See Action 9‐1‐1 hosted site (www.NG9‐1‐1.ca) Lead: NG9‐1‐1 Governance/Action Team (supported by CITIG for the development of a first draft)

Worksheets from each Action Planning session have been provided to CITIG for future reference. A consolidated view of the NG9‐1‐1 Action Plan is provided at Annex A.

12 CLOSING REMARKS Following back briefs on each of the various Action Plans, a final plenary session was held to validate the action plans and to seek broad consensus for the next steps. The commitment to

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manage and coordinate NG9‐1‐1 efforts through a formal governance coordination process was reinforced. Overall, the delegates also endorsed the NG9‐1‐1 Action Plan and next steps noting additional consultations and further action planning and analysis will be warranted to achieve outcomes associated with emerging strategic framework. Several of the attendees representing a range of stakeholders committed to offering their services and support to advance the various priority action items and the NG9‐1‐1 Action Plan as a whole. CITIG pledges its ongoing commitment to NG9‐1‐1 and further offered to help coordinate next steps where possible. NENA also thanked CITIG, CRTC/Commissioner and all delegates for being champions for NG9‐ 1‐1. NENA will also continue its efforts on NG9‐1‐1 and to assist in the engagement of the broader NG9‐1‐1 stakeholders in addressing next steps. All delegates were reminded to monitor the progress of the NG9‐1‐1 Action Plan at www.NG9‐ 1‐1.ca.

Annexes:

Annex A – NG9‐1‐1 Governance and Coordination Action Plan Annex B – NG9‐1‐1 Attendee List

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Annex A – NG9‐1‐1 Governance and Coordination Action Plan (DRAFT)

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Annex B ‐ – Attendee List NG9‐1‐1 Attendee List Number

First Name

Last Name

Sue

Langlois

COO

Versaterm

Ed

Colin

President

FDM Software

Fadi

Dabliz

Associate Director 9‐1‐1

Bell

Craig

Donaldson

Senior Vice President

Intrado

Norman

Hrapchak

Harris Canada Systems Inc.

Daniel

Mongrain

Director Senior Systems Engineer, Public Safety

7. 8.

Jeroen

de Witte

CTO

Kevin

Wennekes

VP Research

Cassidian Communications Canadian Advanced Technology Alliance

9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19.

Michael

Martin

Senior Director & Ottawa GM

Motorola Solutions

Mario

Beauchamp

James

Leyerle

Database Manager/PSAP

Onstar

Karen

Fast

Operations Advisor

RCMP

Rae‐Ann

Anderson

Communications Analyst

Ontario Provincial Police

Daphne

DeJong

Policy Analyst


1. 2. 3. 4. 5. 6.

Title

Organization

Frequentis Canada

FATPOT

Greg

Hilton

Operations Manager


Mike

Webb

VP Technology Services

E‐Comm 9‐1‐1

Chris

Kellett

Chair

CRTC/ESWG

Tracy

Finn, ENP

9‐1‐1 EVS Coordinator

Steve

Palmer

Executive Director

Toronto Police Service Canadian Centre for Public Safety and First Responders

Christine

Robson

IT Manager

Durham Regional Police

Rock

Lavigne

Inspector

Ottawa Police Service

Sue

Sartain

Versadex Analyst

Durham Regional Police

Linda

Dickson

NENA Ontario Canada Chapter

Nancy

Banks

Emergency Manager/CEMC Canadian Regional Director / Supervisor Communications Training

25. 26. 27.

Stephen

Beckett

Deputy Chief

Waterloo Regional Police Service

Timothy

Denton

CRTC

Chris

Kearns

Commissioner Public Safety Communications Centre Manager

City of Lethbridge

28. 29. 30. 31. 32. 33. 34.

Paulo

DaSilva

Inspector

York Regional Police

Rob

Stewart

Vice‐President

APCO Canada

Corinne

Begg

Board Member

APCO Canada

Diane

Pelletier

NB 9‐1‐1 Director

Department of Public Safety

20. 21. 22. 23. 24.

35. 36.

NENA / Peel Regional Police

Paul

Gallant

Inspector Communications Centre

Ottawa Police Service

Kendra

Rey

Winnipeg Police Service

Eric

Janus

Inspector Operations Manager ‐ Communications Centre

Andrew

Renfree

9‐1‐1 Team Lead

Ottawa Police Service Alberta Emergency Management Agency

Pierre

Foucault

Head section

Montreal police Page 17

Annex B ‐ – Attendee List Number

37. 38. 39. 40. 41. 42. 43. 44. 45. 46. 47. 48. 49. 50. 51. 52. 53. 54. 55.

First Name

Last Name

Title

Organization

Don

Mackinnon

Director of Operations

Manitoba EMO

Ian

Boughton

Program & Policy Planner

Manitoba EMO

Richer

Francoeur

S/Sgt

RCMP

André

Pepin

Sgt

RCMP

Émilie

Brown

Public Safety Canada

Tom

Voisey

Senior Policy Advisor Supervisor ‐ Voice System Infrastructure

Holly

Barkwell

9‐1‐1 Project Manager

Province of Saskatchewan ‐ Sask9‐1‐1

James

Ndirangu

Technology Analyst

CRTC

Charlene

Luskey

Acting Deputy Commissioner

DANIEL

ROUSSEAU

CHIEF INSPECTOR

Emergency Management & Fire Safety SERVICE DE POLICE DE LA VILLE DE MONTREAL

Gordon

Kirk

Director

BC Ambulance Service

Bridget

Witkowski

Emergency Services Officer

Emergency Managment & Fire Safety

Joan

Mahoney

9‐1‐1 Operations Manager

EMO Nova Scotia

Peel Regional Police

Steve

Cox

OCC Manager

RCMP

Dave

Mitchell

E‐Comm 9‐1‐1

Director of Fire Services

Brian

Smithson

Inspector, Communications Centre

Peel Regional Police

David

McCormack

Director, Emergency Services

Fire and Emergency Services ‐ NL

Liz

Hyland

Morgan

Terry

56. 57.

Lynne

Fancy

Merle

Doherty

58. 59.

Ron

Williscroft

60. 61. 62. 63. 64. 65. 66. 67. 68. 69. 70. 71.

Ministry of Health of Long Term Care Ministry of Community Safety and Correctional Services Director General Special Projects Sergeant, Police Communications

CRTC Edmonton Police Service

Philip

Dawe

APCO Board Portfolio Manager ‐ Emergency Management & Disaster Resilience

APCO Canada

Michael

Sullivan

Assistant Deputy Chief

CITIG

Greg

Furlong

Secretary/Director

CITIG

Lance

Valcour

Executive Director

CITIG

Eldon

Amoroso

NG9‐1‐1 Lead

CITIG

Eric

Torunski

Daniel

Biage

Chris

Davis

Lansdowne Technologies Inc

DRDC‐CSS

CITIG VP R&D

Solacom Technologies

Lise

Clement

Lansdowne Technologies Inc

Devon Alison

Jacobs Brooks

Director

CWTA IDC Government Insights

Shelly

Mercer

Carole

McLean

Strategic Initiative Project Officer

RCMP City of Ottawa

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