ONE INTRANET

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How do we make a better intranet? REPRESENTED IN OUR INTERVIEWS. 99JOB. TITLES. Your one safe source for the tools to do
How do we make a better intranet?

By listening to the people who use it…

99

JOB TITLES

REPRESENTED IN OUR INTERVIEWS.

5

3 tools PERSONAS

9

personas were developed.

Our personas define: • The major intranet user groups. • How these groups use the intranet.

FOCUS AREAS: SYSTEM-WIDE • Hospitals • UnityPoint at Home • UnityPoint Clinic

• Physicians Plus Insurance Corporation • System Services

to collect input from UnityPoint Health staff:

EXPERIENCE MAP INTERVIEWS

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people shared “A Day in Their Life” through interviews.

The results showed an improved intranet could make jobs easier.

CARD-SORT Content organized into groups based on similarity

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participants

• 21 providers • 50 nurses (hospital, clinic, home care) • 21 managers • 53 non-clinical support staff

This insight guides navigation design.

ONE INTRANET

Your one safe source for the tools to do your job and the messages to keep you informed…

COMING IN 2017.

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