Conclusão, dentro de 2 dias úteis, das formalidades do âPedido de outro casoâ para a emissão de uma 2.a via conhe
Service Type
Service Standard
Target
Business Registration 98% 98% 98% 98%
95% 96%
98% 95% 100% 100% 100% 95%
95% 93% 90%
95% 95%
100%
FSB Electronic Service Application for the use of FSB Electronic Service will be processed and completed within 1 working day
100%
95% 95% 97% 98%
Application for a letter approving construction carry out in government properties will be processed and approved within 30 working days
90% 90% 90%
85%
Request for repair of common part of buildings and facilities The maintenance of commom areas and facilities of a building will be completed within 15 working days
85%
Self-recommendation for participation in project Application for participation in project on one's own initiative will be processed and approved within 15 working days 98% 98% 98% 98%
85%
Land Concession Premium Certificate of land concession premium settlement will be issued within 10 working days Land concession premium payment slip will be issued within 3 working days
85% 97%
90%
90% 90% 90% 90%
Application for renting or transferring a government lodging or a parking lot Application for transferring a government lodging will be processed and approved within 18 working days Application for rent prepayment will be processed and approved within 15 working days Application for the use of a parking lot will be processed and approved within 20 working days
90% 85% 85%
Apply for hotel accommodations for overseas public administration workers will be completed within 6 working days
94%
90% 100%
ޜခ౷ Service Commitment and Performance Standards
Maintenance / Repair of Government Lodging Minor repair of government lodging (residential unit) will be completed within 6 working days Small repair of government lodging (residential unit) will be completed within 22 working days Medium repair of government lodging (residential unit) will be completed within 38 working days Large repair of government lodging (residential unit) will be completed within 90 working days Government lodging renovation will be completed within 50 working days
93% 94% 94% 94% 90%
為您提供58項服務承諾 We offer you 58 items of Performance Pledge
Certification/Declaration of Pension Deduction Certification / Declaration of pension deduction will be issued within 20 working days #
85%
Deposit and release of guarantee deposits M/11 Guarantee deposit slip will be issued within 5 working days M/3 Guarantee deposit release claim form will be issued within 7 working days
85% 85%
INTERNAL ADMINISTRATIVE SERVICES
如有任何投訴及建議，可透過： 投遞：財政局大樓或氹仔接待中心之意見箱 致電：2837 1111 電郵：
[email protected] 郵寄：澳門南灣大馬路575、579及585號。 備註：承諾時間從申請人交齊所有必需文件後翌日起計算。
Public Building Administration 96%
Administration and Finance 85%
100%
Signing of Contracts with Public Entities General contract certificate will be issued within 3 working days Special contract certificate will be issued within 15 working days
Declaration of full settlement will be issued within 10 working days (Applicable to installments paid according to the payment schedule) Declaration of full settlement will be issued within 10 working days (Applicable to an early settlement) Declaration of deposit withdrawal will be issued within 10 working days (Applicable to installments paid according to the payment schedule) Declaration of deposit withdrawal will be issued within 10 working days (Applicable to an early settlement)
Application for the subsidy of marriage and birth will be processed and approved within 18 working days
Guarantee deposit of leased land Payment slip of leased land guarantee deposit will be issued within 15 working days
Target
Property Conveyancing
Government housing data requested by former staff will be answered within 4 working days
Concession Tax Concession tax payment slip will be issued within 5 working days
Service Standard
Apply for hotel accommodations for overseas public administration workers
Public Tender Cash deposit slip for provisional guarantee will be provided within 2 working days Cash deposit slip for definitive guarantee will be provided within 10 working days Document of the cancellation of definitive guarantee made by bank will be issued wihtin 7 working days
Service Type
INTERNAL SERVICES 95%
Agreement to carry on construction works in Macao SAR real estate
Stamp Duty (Conveyance of Property) Application for the certificate of Stamp Duty for Property Conveyance will be processed and issued within 4 working days Application for the certificate of exemption from Stamp Duty will be processed and issued within 4 working days Declaration of M/1 Stamp Duty will be reviewed and processed within 1 working day Online declaration of M/1 Stamp Duty will be reviewed and processed within 2 working days
Application for general certificate of Tourism Tax will be processed and issued within 5 working days Application for other certificates of Tourism Tax will be processed and issued within 10 working days * Phone messages will be answered within 3 hours
Profits Tax Application for the certificate of Profits Tax Group A will be processed and issued within 10 working days M/5 Notification of income assessment will be issued within 30 working days after the application for the cancellation of entire business establishment of Profits Tax Group A Application for general certificate of Profits Tax Group B will be processed and issued within 7 working days Application for other certificates of Profits Tax Group B will be processed and issued within 10 working days *
Application for general certificate of Motor Vehicle Tax will be processed and issued within 5 working days Application for other certificates of Motor Vehicle Tax will be processed and issued within 10 working days * Application for exemption from Motor Vehicle Tax will be reviewed and approved within 7 working days Application for transfer of tax exempt vehicle to third party for same use as that approved for tax exemption will be reviewed and approved within 12 working days
Tax Enquiries
Property Tax Appliation for general certificate of Property Tax will be processed and issued within 5 working days Application for other certificates of Property Tax will be processed and issued within 10 working days * Application for M/11 certificate of Property Tax will be processed and issued within 1 working day Online application for M/11 certificate of Property Tax will be processed and issued within 2 working days Application for exemption from Property Tax will be reviewed and approved within 30 working days Application for special valuation of Property Tax will be reviewed and processed within 60 working days
Target
Tourism Tax
Salaries Tax Application for general income certificate of Salaries Tax will be processed and issued within 5 working days Application for other income certificates of Salaries Tax will be processed and issued within 10 working days
Service Standard
Motor Vehicle Tax
EXTERNAL SERVICES Application for the cancellation of business establishment will be reviewed and processed within 1 working day Application for the registration of new business establishment will be reviewed and processed within 4 working days Application for general certificate of Business Registration Tax will be processed and issued within 8 working days Application for other certificates of Business Registration Tax will be processed and issued within 10 working days *
Service Type
* If you need to get data from Coercive Collection Bureau or warehouses of the DSF, is considered the "request for other certificates". # Any information or data which need to be obtained from other sectors or organizations, or any contribution adjustment involved with the CGA/MSE of Portugal, are not covered by this Service Commitment. A notice will be sent within 12 working days in order to inform the applicant of such a condition.
If you have any complaints and suggestions, you may drop your advice note into the receptacle located in the FSB building or Taipa Service Center, or feel free to contact us on 2837 1111, via emial:
[email protected], or send letter to Avenida da Praia Grande nos. 575, 579 e 585, Macau. Note: The established time frame will be counted from the day following the day that all required documents have been submitted.
2015
