POSITION DESCRIPTION – TEAM LEADER Position Title
State / Territory Coordinator, Program Quality and Development
Program Quality and Development (PQ&D)
ACT – Garran Office
Direct: National Coordinator Program Management Indirect: National Manager PQ&D and ACT Group Manager Services
Date Revised May 2013
Position Level Descriptor An individual at the Team Leader level is accountable for their performance, contributes to team performance and influences and coaches others. People at the Team Leader level do not always have direct reports but are expected to demonstrate the capabilities of a Team Leader in the organisation.
Position Summary The Program Quality and Development Coordinator supports achievement of the Red Cross strategic outcome that programs are effective and accountable. A primary purpose is to provide leadership in promoting a culture of continuous quality improvement across all programs being delivered within a specific state or territory. The role promotes outcome focused service delivery through the application of program management and practice standards, tools and systems; risk management; evaluation; and accountability to beneficiaries. This role leads, and contributes to, national quality improvement projects and supports implementation of organisational policies and frameworks.
Position Responsibilities Key Responsibilities Support states and territories to implement program processes and systems to quality standards and within a risk framework. Promote a culture of quality service delivery and practice methodology including application of the Ways of Working Provide people with education (training / coaching) in the methods and tools of continuous improvement Assist in program planning, reviews, external evaluations and research initiatives, as requested Promote the inclusion of state / territory quality improvement plans and support their action through local quality forums and groups Support program teams with the development of program outcome measures and the collection of data Support a consistent approach to how we develop, implement and review policies Facilitate engagement between National strategy and/ or priority areas and local program delivery teams Promote shared learning across internal service and program areas Promote an approach to including volunteers in program and practice improvements that enhance outcomes for clients and communities Contribute to PQ&D monthly and quarterly reporting Support compliance with all relevant legislation, standards and certifications
Position description Template authorised by: Janice Murphy, National Recruitment Manager Date: July 2011
www.redcross.org.au page 1 of 2
Undertake additional work including occasional duties out of hours and responding to organisational priorities such as disaster responses as negotiated
Position Selection Criteria Technical Competencies Demonstrated knowledge of the legislative and policy environment related to community services and experience in ensuring compliance with legislation, best practice and industry quality standards Demonstrated ability to implement quality systems and processes in a community services context Strong communication skills: written, verbal and presentational Demonstrated ability to apply well developed interpersonal, oral and written communication skills in a diverse environment, including an ability to influence peers and build rapport with a remote team A commitment to the fundamental principles of Red Cross and a strong cultural alignment with the organisation Demonstrated ability to apply community services practice Demonstrated ability to manage change management initiatives Sound analytical, problem solving and decision making abilities Proficiency in MS Office or