Position Description Position Functional Area Reporting to Direct Reports
Classification TIO Values
General Manager – Finance and Systems Shared Services Executive Director Shared Services and CFO Manager Accounting and Finance Systems Manager Financial Planning and Analysis Information Systems & Technology Manager Grade 6 Integrity Collaboration Excellence
Organisation overview The Telecommunications Industry Ombudsman (the TIO) offers a free and independent service for resolving complaints about telephone or internet services. Most complaints that come to the TIO are resolved between the parties. To resolve complaints, the TIO uses a wide range of dispute resolution techniques including conciliation and investigation. The TIO was established in 1993 and legislation requires telco providers to join the scheme. The TIO is not for profit, and independent of the Government, telecommunications companies, and consumer groups. The TIO purpose is to provide an effective and efficient dispute resolution service for the telecommunications industry that complies with the Benchmarks for Industry based customer dispute resolution schemes. Achieving the purpose will contribute to enhanced community confidence in the telecommunications industry. The TIO has five strategic goals:
1. Contribute to sector improvement 2. Independent dispute resolution 3. Strong reputation 4. Efficient and effective services 5. Sustainable organisation
Group overview The area of the organisation is led by the Executive Director Shared Services and CFO. The area is responsible for Finance & Accounting, Payroll, Information Technology/Management, Reporting & Analytics, People (including HR services Talent development, Learning), Legal (contract management and general) and Facilities Management.
PD – General Manager Finance and Systems – Oct 2017
Position purpose Reporting to the Executive Director Shared Services and CFO, the General Manager Finance and Systems is responsible for strategic leadership of the Finance and Information Technology teams. The role is accountable for: all finance and accounting activities (including forecasting, budgeting, financial planning, financial governance, risk management, asset and property management) design and development of new technology systems and IT service delivery and infrastructure. Leadership Provide leadership and work collaboratively with Executive Group colleagues and other internal and external stakeholders to deliver the against the TIO’s strategic objectives. Contribute fully to the development of company strategy across all areas of the business, challenging assumptions and decision-making as appropriate and providing financial analysis and guidance on all activities, plans, targets and business drivers. Contribute to the development of business planning activities and be responsible for the implementation of an operational plan to achieve the objectives of the team. Demonstrate a commitment to the TIO core values and behaviours including modelling them through exemplary conduct. Establish current and long-range objectives, plans, and policies, in the area of finance and technology. Create a technical vision for the organization and plan for implementation of new technical projects or goals. Work with operational areas to set annual budgets and measure business performance. Financial Develop the organisation’s capability to deliver flexible, innovative and compliant finance, payroll and corporate services that take account of changes in budgetary and funding priorities and advance the shared services model. Ensure that the organisation's strategic, corporate and business plans and goals are enabled by high quality strategic financial management advice and practices, and strong financial management systems that support operational effectiveness and efficiencies. Assist in the implementation of strategic Finance related projects and other duties as directed by the CFO. Maint