Template authorised by: Janice Murphy, National Recruitment Manager ... quality improvement into the HACC Programs in Ta
POSITION DESCRIPTION Position Title
Home & Community Care (HACC) Program Development Officer
Department
Program Quality & Development
Location
Garran, Canberra (with interstate and regional travel to Tasmania and South Australia).
Direct/Indirect Reports
Nil
Reports to
Program Quality & Development (PQ&D) National Manager
Date Revised
12/7/13
Budget
NA
Position Summary The HACC Program Development Officer is responsible for leading a 10 month project to support the transition of the Australian Red Cross HACC program toward a national Commonwealth program. This role will work alongside operational staff, program managers and local Program Quality & Development staff to facilitate improvements in systems and operations to meet HACC Commonwealth Program guidelines and Common Community Care Standards (CCCS). The position will be based in Canberra and will support policy and procedure development and implementation including supporting continuous quality improvement into the HACC Programs in Tasmania, South Australia and Australian Capital Territory.
Position Responsibilities Key Responsibilities Improve client participation and client centred approaches in service planning, delivery and review. Build nationally consistent good practice processes that are flexible enough to reflect contextual difference and local variation. Review and refresh of HACC program policy and procedure documents (where required) across the nominated jurisdictions to ensure alignment with organisational strategy, program objectives and Common Community Care Standards (CCCS). Identification of policy/procedure gaps in the nominated jurisdictions and development of relevant documentation to fill these gaps, in consultation with relevant program managers. Provide education and training for relevant Red Cross people regarding CCCS and implications for practice. Inform Program Managers of changes identified in existing practices in order to meet CCCS and contribute to the development of a plan to introduce these changes. Work to be undertaken in a manner that is complementary to the current PQ&D and local service delivery role. Design nationally agreed outcome measures for the HACC program to report on the difference it makes in vulnerable people's lives. Working with key program experts identify key HACC business processes to develop specifications to configure new Client and Case Management application. Position description Template authorised by: Janice Murphy, National Recruitment Manager Date: July 2011
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Position Selection Criteria Technical Competencies Experience or knowledge of the HACC program and/or Common Community Care Standards. Understanding of Quality Systems and continuous improvement in community programs. Operational experience and achievement in the delivery of community programs. Policy and procedure development skills. Experience leading large continuous improvement and change management processes. Planning and organisational skills including good time management. Well developed oral and written communication skills. Ability to work effectively as part of a team. Ability to collaborate and engage with staff at all levels. Ability to develop innovative service and strategic initiatives. Proficiency in IT software and solutions including MS Office and data bases.
Qualifications/Licenses Relevant tertiary qualifications, (degree/diploma) and/or experience in community services or a related discipline. Current Drivers Licence.
Behavioural Capabilities MODEL | Demonstrate Care and Commitment | Demonstrates the Seven Fundamental Principles of the Red Cross Movement: Humanity, Impartiality, Neutrality, Independence, Voluntary Service, Unity and Universality Aligns goals and actions with Red Cross Fundamental Principles | Provides relevant support and information to allow others to make decisions and improve their own situation | Builds independence in vulnerable people through transfer of knowledge and skills THINK | Investigate, Analyse and Make Decisions | Seeks information and analyses evidence and data to make decisions Gathers information from key sources to fully understand the situation | Probes for further information to clarify vague or confusing issues | Differentiates key elements from the irrelevant or trivial | Makes prompt and clear decisions based on comprehensive research | Makes decisions without having to refer to others ACHIEVE | Evaluate and Improve | Evaluates processes or programs to drive continuous improvement Proactively seeks to maximise opportunities to improve own and team performance | Identifies ways of working better with stakeholders | Ensures efficiency through improving systems, processes and structures | Seeks feedback and reviews results to determine opportunities for improvement | Ensures that high quality standards of work are met LEAD | Coach and Develop | Provides coaching and development opportunities to build capacity Makes objective assessments of team and individual strengths and development needs | Provides resources to support learning and development | Puts aside appropriate time to coach others | Encourages staff to pursue development opportunities Position description
Australian Red Cross
Template authorised by: Janice Murphy, National Recruitment Manager Date: July 2011
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COLLABORATE | Teamwork and Collaboration | Works with others to achieve shared goals Provides team with clear direction | Models team qualities such as respect, helpfulness, cooperation and support | Provides an environment which supports members of the team | Provides appropriate support to team members | Balances personal goals with team goals General
Conditions
All Red Cross staff and volunteers are required to: Adhere to the 7 fundamental principles of Red Cross: Humanity | Impartiality | Neutrality | Independence | Voluntary Service | Unity | Universality Act at all times in accordance with established policies and procedures include the Red Cross the Code of Conduct and Ways of Working. Comply with the Work Health and Safety management system Undertake a police check prior to commencement. Support a child safe organisation by undertaking screening for suitability to work with children, youth and vulnerable people and to comply with relevant state/territory legislative requirements Assist the organisation on occasion, in times of national, state or local emergencies or major disasters.
Position description
Australian Red Cross
Template authorised by: Janice Murphy, National Recruitment Manager Date: July 2011
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