Post Show Report

Conference

The Bankers' Customer Experience Summit www.fleming.events

27 – 28 September 2016 Sheraton Dubai Creek Hotels & Towers, Dubai, UAE

Post Show Report

2

CONTENTS Post Show Report 3

4-5

CONFERENCE IN NUMBERS

TOP 3 PRESENTATIONS

OUR SPEAKERS

8

7

HIGHLIGHTS

TESTIMONIALS & DISTRIBUTION of Attendees

www.fleming.events

9

OUR THANK YOU

10

6

#BCES2016 was great!

11

PARTICIPATING COMPANIES OUR SPONSORS & PARTNERS

12

Contact US

The Bankers'Customer Experience Summit 2016

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Conference in Numbers 97



2



20



12



80

Slido

19



Attendees

Speakers

Active sli.do users

www.fleming.events

Days

Participating Countries

Sponsors & Partners on board


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Our Speakers Debashis Sarkar uthor, Performance Improvement Practitioner A & Phil Crosby Medalist

Peter D Halsor Chief Customer Experience Officer

Riyad Bank, Saudi Arabia

Mohamed Roushdy Technology Advisor

Bank al Bilad, Saudi Arabia

Rajesh Kumar Bhaskaran Head of Core & BPM Technology Platforms

Mashreq Bank

Kuldeep Chauhan

Tania Ali Wahidi

Head of Group Customer Experience

Head Social Media

Emirates NBD, UAE

Dubai Islamic Bank, UAE

Maher Dosoqi Manager Digital Marketing, Group Marketing

Al Fahim Group, UAE

Roland Abi Najem

Digital and Social Media expert

Ministry of Information, Kuwait

Deepti Ahluwalia

Ibrahim Iqbal

Head of Consumer Banking Academy- Learning, Human Resources

SVP, Head of Customer Innovation

FGB, UAE

Dubai Islamic Bank UAE

Saeed Al Nahdi

Daniel Sale

Head of Internet and Mobile Banking

Head of Digital Marketing

rab National Bank, Saudi A Arabia

NBAD, UAE

Mohamed Roushdy

Chirodip Basu Roy

Technology Advisor

Head of Marketing Operations

Bank al Bilad, Saudi Arabia

Noor Bank, UAE

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Our Speakers Paschalis Petalas Head of Business Intelligence & CRM - Strategy & Planning

F irst Gulf Bank,UAE

Vijay Jaswal

CTO,Middle east & Turkey

Richa Madan

VP-Customer Care Unit

Mashreq Bank, UAE

Moderated by Karl McGowan

Software AG

Head BFSI, Middle-East

Hitesh Arora

Marketing Manager Europe bei

Director Strategy & Customer Advocacy

CRMNEXT

Jean Baptiste Adet

Principal Solutions Consultant

Opentext

Jagannath Narendran Senior Vice President Asia and Middle East

Aspect

www.fleming.events

Software AG

Edmund Dueck

Liferay, Inc.

Michiel Lely

Vice President of the Consulting Practice EMEA

Verint-Systems

Nathan Cushnie

Head of Emerging Products and Innovation, MENA

Visa


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Top 3 Presentations

 From Good to Great

Digitally Enabled

by Edmund Dueck from Liferay

by Rajesh Kumar Bhaskaran

Lessons in Customer Experience Transformation by Debashis Sarkar

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Highlights   

The C-suite Panel & Digital Panel

The most active participant was rewarded with a book Panel on metrics

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  

The HR Interview Session

The Social Media Cross-Industry Panel Out-of-the box session Networking cocktail reception


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OUR THANK YOU We would like to thank: • our partners and sponsors for supporting us and the whole event, • our speakers and advisors for contributing with their knowledge, experience and strategies, and • our delegates, who were a great audience that enthusiastically proposed their ideas and boosted discussions.

We were very delighted that you chose to attend the Bankers' Customer Experience Summit in Dubai and we had the chance to meet you. We believe that the event was beneficial for you in terms of both learning and networking.

I hope to see many of you at the next editions and look forward to hearing your new findings and experiences. Archana Shantharam and the Fleming. Bankers' Customer Experience Project Team

Archana Shantharam Conference Producer

www.fleming.events


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#BCES2016 was great!

www.fleming.events


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Testimonials

Job Title Distribution

“This is a good platform to undwerstand the banking industry, benchmarks and the shifts that occur within. A good forum for networking.”

Senior marketing & relationship managers

38%

40% Directors, Heads

Prashanth Vinod, Head of Business Development, FGB “The event was very relevant and focused on the current challenges the banks are going through. The event brought some newer concepts and thoughts, which provoked great discussion and learning opportunities.”

11%

Consultants, Advisors, Other

VPs

11%

Geographical Distribution

Hitesh K. Arora, CIO, CRM Next 75%

“Great content and very interesting discussions. The insights into the industry really surprised me. Very good event.”

5%

UAE

Karl McGowan, Head BFSI, Software AG “Wonderful conference. Very personalised flow of content and speakers. You guys did a fantastic job!”

1%

Oman

5%

Deepti Ahluwalia, Head of Consumer Banking Academy Learning, Human Resources, FGB

Kuwait

India

1%

Singapore

3%

1%

UK

1%

Ghana

1%

Germany

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Kingdom of Saudi Arabia

3%

Tania Ali Wahidi, Head of Social Media, Dubai Islamic Bank “Good content, good speakers and great insights. Good networking opportunity for CX and IT teams. Good round-up of speakers across banking.”

3%

Ireland

1%

Qatar


Pakistan

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Participating Companies:

Abu Dhabi Commercial Bank Abu Dhabi Islamic Bank Ajman Bank Al Fahim Group Arab Bank Arab National Bank Aspect Software Bank al Bilad Bank Nizwa SAOG Bank of Baroda Burgan Bank Capita CITI Bank Commercial Bank International

Commercial Bank of Dubai CRMnext Dubai Islamic Bank Emirates NBD Eprocess International SA Finance House First Gulf Bank Habib Bank AG Zurich HCL Technologies Limited (Middle East) Kuwait Finance House Liferay Mashreq Bank Moonraft Innovation Lab

NBAD Noor Bank OpenText Qatar Development Bank RAK Bank Riyad Bank Sharjah Islamic Bank Software AG Union National Bank United Arab Bank United Bank Limited Verint-Systems Visa XpertLearning

Our Sponsors and Partners Gold Sponsor

Strategic CRM Partner

Digital Experience Partner

Associate Sponsors

Bronze Sponsor

www.fleming.events

Networking Partner:

Knowledge Partner

Event Partner


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The Next Annual

The Bankers' Customer Experience Summit September 2017 | TBA

For early booking, contact For sponsorship opportunities:

For media partnership/speaking opportunities:

Mohamed Sarfaraz Divisional Head of Sponsorship

Archana Shantharam Conference producer

Fleming. Bangalore, India T: + 91 7259298786 F: + 91 80 6600 5100 E: [email protected]

Fleming. Bangalore, India T: + 91 80 6600 5500 F: + 91 80 6600 5100 E: [email protected]

ABOUT Fleming.

Striving hard to offer our clients “critical business connections,” we have grouped our different identities into one powerful brand. As Fleming., our aim is to work as a global unit, ensuring that you have the competitive advantage that comes with choosing a company that's willing to reinvent by offering the best in conferences, trainings, exhibitions and online conferences; because we understand that change is the only constant thing in this universe.