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18 Apr 2013 - 2006 – 2008: Model Project „Personal Assistance“: 20 pilot project service users. ❒ April 2008: â€
Personal Assistance in Vienna – Evaluating the Experience of Service Users 18.04.2013 – ESN, Helsinki Maga (FH) Martina Plohovits

Personal assistance in Vienna – Parallel services schemes Federal Social Office Vienna:  Personal assistance at the workplace

Vienna Social Fund (VSF):  Kindergarten and School Assistance for children with autism (by the Austrian Autistic Help Centre – funded by the Vienna Social Fund)

 Personal Assistance at the clients home/private/leisure:  2006 – 2008: Model Project „Personal Assistance“: 20 pilot project service users  April 2008: „Pflegegeldergänzungsleistung für Persönliche Assistenz“ was launched  since September 2010: § 14 CGW: „Persönliche Assistenz“: legal requirement for Personal Assistance in Vienna

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Personal assistance at the clients home/private/leisure

The „Pflegegeldergänzungsleistung (=PGE) für Persönliche Assistenz“ is a monthly, direct payment to people with severe physical disabilities to organize and to have access to personal assistance.

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Target group of „PGE“ • People with physical disabilities in level 3-7 of nursing care money (governmental contribution) • 18 – age of retirement • Residing in Vienna • Recipients must not have a procurator or trustee

• High level of facilities in self – administration (no persons with mental/intellectual handicaps)

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Main targets of „PGE“ • Increase of independence and self determination (principles of Independent Living) • Clients as experts in their own case • Offering assistance in the fields of: -

Housekeeping Preservation of Health basic needs / hygiene

- Communication - Increase of Mobility - leisure activities

• Relief of family members • Support for access to the job market and professional training or in remaining in work or training

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Facts about personal assistance • 215 service recipients (03/13) • Range of monthly amounts: between € 300,-- and € 7.900,-• Average monthly amount per client: ~ € 4.300,-- (03/13) • Budget 2012 –

~ € 9.8 Mio

• Forecast 2013 service recipients: about 240 • Forecast 2013 – ~ € 10.6 Mio

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Evaluation of the „PGE für PA“ • Purpose of Evaluation: • • •

to analyse the

Experiences of PGE-clients with the new service... ... and with personal assistance in general … the impact of the service on the quality of life of clients and their goals

• The Vienna Social Fund commissioned a study conducted by an external market research institute • Methodology: interviews with a ... • • •

... representative sample population (n = 77): 38 male, 39 female; averge age: 41 … using a standardised questionnaire interviews were conducted over the phone except 9 subjects who submitted their answer in writing because they were not able to use a phone due to their disability

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Sources of support prior to „PGE“

(Mehrfachnennungen; n = 77)

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Individual goals of „PGE“ clients • Individual goals participants aspired to achieve through personal assistance and goals already achieved through personal assistance.

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Goals concerning work life, education • goals in relation to work life or education, which users aspire to achieve through personal assistance and achieved thorugh personal assistance

About two-thirds (65%) of all participants pursue at least one work or training related goal - the majority a lot more.

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Goals concerning the health status

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Goals concerning the organisation of the service and other goals

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Main results of the evaluation (1) • Customer satisfaction of the „PGE service“: • • •

More than two-thirds of the interviewed clients are predominantly or very satisfied with the „PGE service“. The service is needs-based and a high quality support, which focuses on the individual life situation. The allowance in terms of hours and financial support ist perceived as sufficient for more than two-thirds of the clients.

• Achievement of individual goals due to „PGE service“: •

There is a strong overlap between the individual goals and the goals of the service provider Vienna Social Fund (e.g. autonomy against relatives, more participation in social and life, etc.)



A lot of goals clients aspire to are already reached or partly reached (better housing-situation; need of support is more easy to afford, better organisation of household; better health status, etc)

.

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Main results of the evaluation (2) • Rules and standards: •

the administration of the „PGE service“ is perceived as very complex for many of the clients, but most of them can handle the rules without problems.

• Competences and skills: • •

More than the half of the service recipients organize their personal assistance in the employer model Those skills, which are assumed in the Vienna Social Fund guidelines, are mainly good handled

• Employment market: •

About two-thirds of the participants in the evaluation pursued at least one work or a training related goal

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Comparison: Satisfaction „before – after“ • On average there is an increase in satisfaction with the service due to „PGE“ more than the double value

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Status quo, problems, forecast • At the moment personal assistance is only available to people with physical disabilities (not for persons with mental disabilities, sensory handicaps, children, …) – due to its complexity „PGE“ is not appropriate for other target groups. • Unclear status and discussion about persons who lose the necessary skills during the time they receive the PGE service (eg. in cases of progressive illness) • Changing from the residential institutions to personal assistance is very challenging and difficult: change over programs / scenarios would be necessary • Cooperation with peer counselling centres is important

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Status quo, problems, forecast • Vienna Social Fund is member of task force in the ministry of social affairs developing consistent policies for personal assistance in the whole country (at the moment a lot of different systems in Austria´s federal states)

• The task force deinstitutionalisation was commissioned by the Vienna government – participation of people with disabilities is ensured. (Independent Living Austria, People First, etc.)

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Contact • Martina Plohovits Fonds Soziales Wien Guglgasse 7 – 9, 1030 Vienna, Austria [email protected]

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Personal Assistance in Vienna – De – Institutionalization Discussion in context with Personal Assistance

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