Feb 22, 2014 - Social Media, Deposit Insurance, and Mis-Selling ... Head of Marketing & Communications ... Applicati
CONTEMPORARY ISSUES ON ISLAMIC BANKING PRODUCTS AND SERVICES 31
Social Media, Deposit Insurance, and Mis-Selling 22 February 2014 Kuala Lumpur Convention Centre
Organised by :
Supported by :
The Synopsis More than 2,000 participants have enrolled in IBFIM’s ‘Islamic Finance Awareness Programme’ since its inception in 2010. The overall respond was overwhelming where the feedback was extremely positive evidenced by an improved knowledge on Islamic banking products and services. IBFIM received multiple requisitions from past participants to add contemporary issues on Islamic banking products and services to alleviate their knowledge to better serve the banks customers specifically on deposit insurance and social media and to be introduced at later stage issues on anti-money laundering & terrorism financing. The existing topics have been carefully trimmed to provide additional discussion on social media and deposit insurance. There are many areas where Islamic financial institutions can use social media to reach out to potential consumers, critics and other industry participants to widen the debate on the industry, as well as provide responses to the challenges in and critiques of Islamic finance. Social media has the power to bring consumers close to organisations up to the point where they can be embedded in the business model. In the meantime participants will also be exposed to the frequently-ask-question (FAQs) on deposit insurance within the Islamic banking institutions. Deposit insurance is a system established by the Government to protect depositors against the loss of their insured deposits placed with member institutions in the event the member institution fails. As an integral component of an effective financial safety net, a deposit insurance system enhances consumer protection by providing explicit protection to depositors. Depositors will know when, how much and how their deposits are insured in the event that a member institution fails or is unable to make payment to depositors. Islamic banking products and services had a good potential to be accepted by customers though many believes that Islamic banks in Malaysia have not done enough marketing in promoting their products and services to corporate as well as retail customers. Clearly there is a need for increased levels of education, awareness and change of perception. The programme will discuss how Islamic finance, especially at consumer retail level, can take advantage of the social networking phenomenon for awareness, education, and greater market penetration. It also seeks to provide participants with the advice and experience on their role as a professional Islamic finance ambassador. With better understanding of the contemporary issues in Islamic banking product and services, it is hope that the participants will adapt a more open and prudent approach in promoting Islamic finance to their existing and potential customers.
The Speakers USTAZ BUDEEMAN MANA Senior Shariah Officer, Shariah Department IBFIM
EN. MOHAMED FIRDAUS BIN KADER MOHIDEEN Specialist Islamic Finance Finance Accreditation Agency
EN. RIDZUAN ABDUL RAHIM MUHAMMAD JOYDIP LAHIRI ABDULLAH Manager, Public Affairs Head of Marketing & Communications Perbadanan Insurans Deposit Malaysia (PIDM) International Centre For Education In Islamic Finance (INCEIF)
Programme Schedule (Saturday, 22 February 2014) 8.30 a.m.
Registration
9.00 a.m.
Fundamentals of Shariah in Islamic Banking • • • •
What is Shariah? Objective of Shariah Prohibited Elements in Shariah Application of Shariah Contracts in Islamic Banking
USTAZ BUDEEMAN MANA Senior Shariah Officer, Shariah Department IBFIM 10.00 a.m.
Refreshments
10.30 a.m.
Islamic Banking Products and Services: Mis-selling on Concept and Consumer Banking Products • Differences between conventional and Islamic financial system • Islamic consumer banking products – contracts of Wadiah, Qardh, Mudharabah, Murabahah and Ijarah • Proper Advice Practice and Common Mistakes in Islamic Finance MOHAMED FIRDAUS BIN KADER MOHIDEEN Specialist Islamic Finance Finance Accreditation Agency
11.30 a.m.
Financial Consumer Protection by PIDM • • • •
About PIDM Deposit Insurance (DI) System Takaful and Insurance Benefits Protection System (TIPS) Public Awareness by PIDM
Marion Wyncoll
RIDZUAN ABDUL RAHIM Manager, Public Affairs Perbadanan Insurans Deposit Malaysia 1.00 p.m.
Lunch
2.30 p.m.
Social Media: Customer Care - Humanizing Customer Affiliation • What is social media? • Application of social media in Islamic banking • Maximising customer affiliation with Islamic banking products MUHAMMAD JOYDIP LAHIRI ABDULLAH Head of Marketing & Communications International Centre For Education In Islamic Finance (INCEIF)
3.50 p.m.
Closing
4.00 p.m.
Refreshment and End of programme
Only RM 550 Per Person 31
10% Group Discount more than 3 pax
31
CONTEMPORARY ISSUES ON ISLAMIC BANKING PRODUCTS AND SERVICES ‘Social Media, Deposit Insurance, and Mis-Selling’ 22 February 2014 ~ Kuala Lumpur Convention Centre
REGISTRATION FORM Please return this page to the secretariat office at Fax no: 03 2031 9191 A. Participant Detail 1st Participant
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2nd Participant
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3rd Participant
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B. Contact / Authorised Person Name
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Company Address Telephone Email
Fax
C. Payment (please tick [
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I enclose a cheque / bank draft made payable to “IBFIM”
Cheque no :
Telegraphic / Wire Transfer to the following account :
Bank : A/C no : Branch : Address :
Bank Islam Malaysia Bhd 1401 4010 1363 01 Menara Bank Islam Ground Floor. Menara Bank Islam, No.22, Jalan Perak, 50450 Kuala Lumpur.
Term :
Registration is on the first come, first served basis. Confirmation is subject to payment before the programme. Walk-in participants will be admitted upon the availablity of space. The organiser reserved the right to make changes to the program,speakers, dates, venue, etc without prior notice. Any changes will be informed via email to the contact person as soon as possible. Cancellation is not allowed after confirmation of registration but substitute participant are permitted if notification is done in writing two weeks before the programme.
For more information on the programme, kindly contact Mr. Khairul Anuar / Ms. Zurainah at: Phone : 03-2031 1010 ext. 528 / 526 Fax : 03-2031 9191 Email :
[email protected] /
[email protected]
www.ibfim.com
