Profit - Dimension Data

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We’re living in an era where technology is at the forefront of changing the way we live, work, and relate to one another in ways we’ve only dreamt of before.

Message from the Group CEO We’re living in an era where technology is at the forefront of changing the way we live, work, and relate to one another in ways we’ve only dreamt of before. The Internet of Things, analytics, mobility, virtualisation, cloud, and security are unlocking the potentital for businesses to accelerate their ambitions at an unprecedented speed. Every day, businesses prove that with the increased reach and capacity of technology, they now have the power to deliver more, better, faster, more directly and cost-effectively than ever before. It’s no surprise that four of the five most valuable companies in the world by market cap are now technology companies – organisations that are embracing the digital world to do things differently. Dimension Data is helping our clients embrace this future and use the power of technology to do great things. We have solutions and capabilities across all core technology areas, and our core differentiator is our client experience. That’s why client centricity lies at the heart of our values. I’m so pleased with the great work our people do every day to help our clients achieve great things with technology.

This is Dimension Data’s second People, Planet and Profit report. We’re proud to share our stories of: • How our people are passionately working to fulfil our ambition to be the company that makes a real difference to our clients, our people, our shareholders, and societies. • The great work they are doing to protect our planet, future generations, and enable greatness in our local communities. • How we’re measuring our success – not just financial profit but being able to invest in our clients’ future and provide them with the right products and services to accelerate their ambitions. We feel privileged to do the work that we do for our clients, in our communities, and through our people to help them all accelerate their ambitions. I encourage you to read this report and to understand how.

Jason Goodall Group CEO Dimension Data



Who we are Dimension Data uses the power of technology to help you achieve great things. We’re proud to work with more than 6,000 clients around the world across many different industries.

What we believe in

Our purpose

We accelerate the ambitions of our clients, our people, and society.

Our vision

To deliver exceptional value to our clients through our great people.

Our values

Personally and professionally we settle for nothing less than excellence.

We never stop looking for more innovative, more relevant ways of creating value.

We value our diversity. We respect and care deeply about our people, our community and our environment.

We put our clients at the centre of everything we do.

Each of us achieve great things, but as a team we can achieve the unimaginable.

We do what’s right. Unthinkingly. Unquestionably. And without exception.



What we believe in

46 countries, and a network of Preferred partners in 100+ countries

Wholly-owned subsidiary of NTT Group

FY16 turnover of USD 7.4bn

Clients across all industry sectors including 70% of Fortune 100 and nearly 60% of Fortune 500

Global Top Employer of 30,000 employees

Strategic partners -Cisco, DellEMC, VMware, NetApp,

TM

Title partner of Team Dimension Data for Qhubeka

Partner of A.S.O., organiser of The Tour de France

and SAP

How we help our clients achieve great things

Unleash the power of data with

Respond smarter and faster with

Evolve your employee experience with

Risk less, achieve more with

Revolutionise your

Digital infrastructure

Hybrid cloud

Workspaces for tomorrow

Cybersecurity

Customer experience

The way we deliver technology services accelerates your digital business.



Believe in Greatness – There’s potential for greatness in all of us. The first step is believing you can. We see infinite potential in our clients, our people and our heroes. They believe in greatness and these are their stories. If you believe you can do anything, we’re here to help you do it.

We helped Fujifilm make memories come alive again with Dimension Data’s cloud.

We helped AME to create a digital, paperless, filmless hospital.

We helped transform WWF’s workplace into one that helps save the planet.

We developed the world’s first cloud-enabled G20 Leaders’ Summit.

We helped transform Camberwell Girls Grammar School by stimulating creativity, collaboration, and innovation.

We helped transform Deakin University’s campus by connecting students, lecturers, and devices.

We helped transform EMS’ emergency care to help save more lives, making them the difference between life and death.

We helped transform ING Direct into the first Australian bank to operate without branches.

We helped Alexander Forbes transform the way we realise our dreams and change lives by enabling financial freedom.

We helped REDISA transform the way we save our resources and make today’s waste the raw materials of the future.



What we do We believe technology can help you achieve great things

At Dimension Data, we’re passionate about helping our clients achieve their ambitions with the transformative power of technology. Our key differentiators are our client experience, the quality and values of our people, the sophistication and automation of our delivery platform, our geographic footprint, and our client base. We hold our clients at the centre of everything we do, and our desire to enable greatness for our clients inspires us every day. We’re proud to share some of our recent client stories with you. ISPPC The Intercommunale de Santé Publique du Pays Charleroi (ISPPC), a public hospital group in Belgium, is passionate about their patients’ wellbeing and creating an environment that feels like home. Their ambition is to provide their clients with not only the most appropriate care, but also the most compassionate care. Using a combination of digital technologies and related services, Dimension Data helped ISPPC create a smart hospital group, where every operational discipline contributes to the seamless provision of the most advanced care available. Caregiver satisfaction, patient trust, and operational agility have soared while operational costs have dropped.

‘Because of the tools it gives us, digital technology helps us be better doctors. It boosts our ability to offer the most effective care and, thereby, relieve suffering.’ - Dr Mark Vrankcx, head of the ISPPC emergency department. Tour de France As the Official Technology Partner for the Tour de France, we’re helping Amaury Sport Organisation (A.S.O.), owners of the Tour de France, to revolutionise the viewing experience of billions of cycling fans across the globe and tell better stories with data. In 2016, we improved the technology we deployed at the race by introducing: • new ways of capturing race data including next-generation tracking devices and a bigger data truck with cutting-edge technology • new insights into race tactics and more data including live gradient for every rider and live wind speed and direction • new ways of analysing race data including handling even more data, even faster, and new features to provide insights into time trial stages

https://youtu.be/YGwGZnUIqes



Through the solution, the A.S.O. is able to provide their techsavvy multichannel sports audience with never before seen live speed data. The beta live-tracking site — coupled with live data reporting on social media — permeated almost every aspect of the fans’ experience, from online platforms, to social media, and television broadcasts. The more comprehensive, accessible, and compelling the information is that A.S.O. provides to an information-hungry audience, the more relevant and successful it is as a business. https://youtu.be/DE-YrFgteLY West Yorkshire Police The West Yorkshire Police Department, the territorial police force in northern England, are passionate about the interest and safety of their community. That’s why they asked Dimension Data to use the same mobile tracking technology deployed at the Tour de France to make the Tour de Yorkshire a better and safer for everyone. Each police vehicle was provided with a Dimension Data tracking device with GPS tracking capability. The positioning data generated by the tracking devices was then relayed via the local cell phone network to the Dimension Data cloud, where it was collated and analysed. This information was then displayed in the form of a route map hosted on the Tour de Yorkshire live-tracking website that showed the type of police vehicle and its exact location along the route, in real-time.

There was a lot of question marks as to whether a region like Yorkshire was able to manage a world-class sporting event. The evidence of what’s happened at the Tour de Yorkshire and our work with Dimension Data proved that we can not only manage a successful event, but that it can also be a very safe one.’ - Mark Milsom, Assistant Chief Constable, West Yorkshire Police

Technology is a catalyst for the change of sport and it’s really exciting to see how the same technology can also help to make the immediate support environments of such major events more effective. Hirsch’s Hirsch’s, a large independent appliance store in South Africa, believe technology can enable greatness and looked to us to help them transform into the digital business they are today. Their brand is known for looking after both their customers and staff extremely well and doing things differently. Hirsch’s ambition was to translate their positive in-store experience, which both employees and customers value, online and turned to Dimension Data to help. With our technology, Hirsch’s has been able to create a secure and scalable e-commerce platform, grounded in the family values that make Hirsch’s who they are, which has contributed to the overall growth of the company. https://youtu.be/fCf1UO0wMcY

‘We’re a family business and we treat our customers like family. So, having Dimension Data treat us like their family and give us the best possible customer experience created a synergy that has driven exponential growth.’ - Gavin Singh, Hirsch’s E-commerce and Digital Marketing Manager.

‘At Dimension Data, we’re passionate about helping our clients achieve their ambitions with the transformative power of technology.’



First Choice Global First Choice Global provides a world class money remittance service to Africans working in the diaspora who want to send money home. They had ambitions to become a global leader in money transfer options for emerging markets, by creating a money transfer ecosystem on which to deliver turnkey solutions for international financial services institutions interfacing with emerging economies. Partnering with Dimension Data and making use of our technology, FCG was able to gain financial services providers’ confidence, enter untested waters, and break new ground in the financial services industry. Our global presence and providing the only global cloud platform available enabled FCG to build their money transfer ecosystem and create an app, SAWAPay, which provides an instant, free, money remittance, and has helped to increase foreign exchange flows into Africa, build our economy and improve our quality of life.

‘African start-ups cannot easily attract the attention of a global technology group, but Dimension Data was very welcoming. It also gave us an additional edge as the only cloud provider able to assure our American financial services partners of data sovereignty.’ - Alan Osoro, First Choice Global Managing Director

‘Partnering with Dimension Data and making use of our technology, FCG was able to gain financial services providers’ confidence, enter untested waters, and break new ground in the financial services industry.’



Asia Commercial Bank In order to continuously maintain its industry leadership and meet the demands of a digitising economy, Asia Commercial Bank (ACB), Vietnam’s largest privately-owned bank, decided to overhaul its legacy system so it could deliver customer services on a mobile, digital platform to enhance internal user productivity.

innovate with products, services, and delivery tools. It has improved their customer satisfaction and has also won the Best Cloud-based project in Vietnam for 2016, part of the 10th Asian Banker Technology Innovation Awards Programme.

In eight months, Dimension Data migrated ACB to an entirely new platform built on Microsoft Unified Communications and Collaboration Suite. By securing mobile, social media, and cloud capabilities across the board in one step, ABC can now

‘A single project has given us the ability to manage the future,’ says - Matthew Martin, CIO, Asia Commercial Bank

After The full Microsoft Unified Communications and Collaboration suite implemented across the board, on premise but cloud ready. So, ACB now has...

A hybrid,

9000 users

Real-time

fully compliant workplace of the future

with single sign-on

communication embracing mobile and social media*

High

Server uptime

Digital

scalability

increased from 95% to 99.9%

innovation capabilitiesw

*Immediately post go-live: 20% of staff using a social media platform; 50% using mobile access for Lync and mail



People We want to be the company that makes a real difference to our clients, our people, and societies and our great people are passionately working to fulfil that ambition every day.

Empowering employees to achieve great things

Certified as a Global Top Employer for the third year

cloud workforce analytics

global

digital-first mobile-ready

One global platform, one view of our great people - in the cloud

Accelerating diversity at Dimension Data

Developing our people to deliver exceptional value to our clients



Developing our people to deliver exceptional value to our clients

At Dimension Data, our vision is to deliver exceptional value to our clients through our great people.

It’s our people’s relentless commitment to our business that has shaped our success.

Our values are at the heart of our winning culture, driving the required collaborative, professional, and innovative behaviours which differentiates us.

Watch the videos below to learn more about our passionate employees and why they are inspired to do great things every day.

We believe in our people, the ones who don’t stop at good and don’t understand average

Peter Gray He’s a problem-solver at heart... and it helps to be passionate about cycling, too! https://youtu.be/7jIqajuO-tQ


Sonu Natt Her service to clients comes from a place of selfless commitment and passion for what she does. https://youtu.be/DplPys0horc

Yves Denis He values the setting of attainable goals and the satisfaction of smashing personal records. https://youtu.be/z5QEbrBFN1c


Our people are encouraged to exceed their potential, make a real difference to local communities, and acquire new skills and expertise. This is realised by offering unique opportunities to learn, develop and grow one’s career in a multi-cultural, and having a diverse global organisation.

‘Our people are encouraged to exceed their potential, make a real difference to local communities, and acquire new skills and expertise.’ Our learning opportunities include: Dimension Data University Dimension Data University (DDU) is our online learning portal where employees can continuously grow their careers to not only improve performance in their current role, but also take the right steps towards their future career ambitions. It’s mobile-friendly and offers 3,000 courses. There are more than 27 Academies including a Management & Leadership Faculty and specific Vendor Certifications. Live online training is done via Virtual Classroom. There is an on-going focus to transform current skills for future needs, which includes the development of DevOps type skills. All training is tracked and updated on the learner’s Personal Development Plan (PDP). Sales Academy Within an ever-changing and competitive environment, our clients expect sales professionals who can help them to create business value for their organisations and navigate through the complexities of the buying decision. In order to enable our sales teams to deliver on these expectations, we’ve invested heavily in the creation and global roll-out of the Sales Academy.

‘Within an ever-changing and competitive environment, our clients expect sales professionals who can help them to create business value for their organisations and navigate through the complexities of the buying decision.’


Designed with the client at the centre, its micro-modules provide our people with industry-leading content, designed specifically for their role, that can be accessed whenever and wherever it is needed. In addition to the learning content we have also developed a robust portfolio of exams to ensure that our sales teams have both the knowledge and skill to provide insight and value-led conversations in the client environment.

‘Our Sales teams have risen to the challenge, with 4,631 exams passed around the globe since its inception in June 2016.’ Learn to Code Both the technology itself and the way our clients want to consume technology is changing, and this is paving the way for new coding skills. At the start of this year, Dimension Data launched a new initiative to help employees learn to code in a fun and supportive environment.

‘The response has been amazing! Within the first fortnight, 300 employees across almost all of our operating countries were working through the module. To date, nearly 1,100 employees have completed the course. It has been fantastic to see this kind of response to this great initiative and we can’t wait to see where the program takes us.’ To learn more, read this blog from Anthony Shaw – the champion behind our Learn to Code initiative.

‘There is an on-going focus to transform current skills for future needs, which includes the development of DevOps type skills.’


Empowering employees to achieve great things

In the rapidly changing world of work, the development of our leaders is critical to Dimension Data’s continued success in executing our ambitious strategy. Our strategy is centred on by becoming client centric, services led, outcome based, and platform delivered. It’s an ambitious strategy and strong leadership is essential to execute successfully. That’s why Dimension Data invests and nurtures our leaders and continually invests to create a culture of learning, develop our employees, and build their careers. At Dimension Data, we offer a number of leadership programmes for our current leadership team and to develop key emerging talent across the globe, including: Leadership Forum Our Global Leadership Forum are our leadership core who collectively accelerate the execution of our strategy through connecting, leading, and inspiring our people. We host an annual roadshow in each of our regions to connect leaders and empower them to transform the business. Regular meetings with the Global and Regional Executive teams are also available to provide leaders with the clarity and the tools to lead their teams. Leaders volunteer to become mentors and coaches for various development programmes across the group and ensures the leaders are committed to help empower and grow the next generation of leaders.


‘Strong leadership is essential to successfully executing our strategy and that’s why we invest in our leaders and give them the tools to lead with confidence.’ Millennials and emerging talent We run various Graduate Programmes in our regions aimed at infusing young talent into the organisation and building our future leaders. We also work with NTT on initiatives to attract millennials. One of the ways we endeavour to retain and develop young talent is through our Fast Track programme which provides opportunities for employees to build their leadership skills and form global connections, which we offer in parternship with the IE Business School in Madrid. Supporting our leaders outside the company Outside of Dimension Data, we support and encourage our people to lead in their communities, industries, and areas of interest. For example, our Group Executive for Marketing, Ruth Rowan, is on the board of The Marketing Society to help them with their international expansion and our Group Executive of our Project Management Office, Janice Mueller, is the President of the Professional Women’s Network in Zug and Zurich in Switzerland.


Certified as a Global Top Employer for the third year

One global platform, one view of our great people - in the cloud

cloud workforce analytics

global

digital-first mobile-ready

Staying true to our vision of delivering exceptional value to our clients through our great people, we take great pride that we’ve been certified as a Global Top Employer by the Top Employers Institute for the third year running. This prestigious award means that our people practices and policies have been benchmarked at international standards and are amongst the best in the world. We were also certified as a Top Employer in 30 countries across Middle East & Africa, Asia Pacific, Australia, Europe, and Americas, demonstrating our commitment to create the best possible work environment for our great people. As work and digital business trends transform the world around us, we’re confident that we’re making the right investments in the right people, at the right time and the Top Employer awards are a testament to our success. What makes us a great employer? Some of our employees share why they love working for Dimension Data: https://youtu.be/6DdIQKk7d88


In order for us to keep pace with industry change, better serve our clients and people, and more quickly respond to their needs, we have taken a bold step forward by adopting the Workday system. Workday is a single, cloud platform which gives us a single view of all our great people from any device, anywhere at any time. With a clear, consistent view of our talent across the globe and access to real-time data, we can leverage the talent of our global teams to respond to become more agile to respond to market opportunities and do great things for our clients.

‘Workday is a bold step to becoming a truly digital business and create the best opportunities for our talent.’ .


Accelerating diversity at Dimension Data Building our intellectual property

As for many of our clients, diversity is a strategic priority for Dimension Data. There’s plenty of research that suggests companies with more diverse workforces have stronger business performance, enhanced corporate reputation, are able to attract and retain key talent, and increase customer satisfaction. When we’re successful, we can help our clients be successful so, it is our priority to create an inclusive and diverse culture where everyone can thrive, regardless of age, race, ethnicity, religion, sexual orientation, and disability. With Workday as our new global solution for managing and reporting on our talent, we’ve gained greater access to talent analytics. This is a fundamental step in helping us understand the current trends in our talent make up and how we want to build our talent in the future. Greater transparency with Workday Throughout the rollout of our Workday solution, we’ve got much greater transparency of our employee base and the makeup of our employee base.


27%

Female employees globally

43%

Employees who’ve been with us for 5+ years

32%

employees under the age of 34 years globally

We’re proactively working with all of our countries on a number of diversity initiatives, some of which are listed on the next page.


NTT Senior Women’s Leadership Program 2015

Dimension Data MEA Women’s Forum

NTT’s Senior Women’s Leadership Program is the company’s first global group-wide leadership program for women. Developed in partnership with Henley Business School in the UK, the program is designed to develop leadership skills and foster participant’s influence to drive the organisational change required within the NTT Group. Participants of the program are invited across the NTT Group and Dimension Data is delighted to have had six female leaders participate in the program this year.

The Dimension Data Women’s Forum was developed in South Africa and is a programme set-up and run by Dimension Data with the intention of promoting and enabling gender equity. The Dimension Data Women’s Forum is made of three key initiatives, the flagship of which is the Women’s Forum Chapter Network. The Chapters are structures for dialogue, strategic thinking, and execution to promote and enable gender equity on a values and assumptions level of organisational culture by: • creating awareness about the lack of gender unity in business today and provide education about the value of diversity in business • educating women on how to create and sustain relationships and environments of inclusivity and diversity • establishing a platform for meaningful networking internally and across brands • providing individual and group driven mentorship • enabling group based problem solving for workplace challenges • addressing deep seated assumptions and stereotypes associated with women and men in business and how to effectively dispel and deal with them

NTT Global Leadership Development Program 2016 NTT’s Senior Women’s Leadership Program is the company’s first global group-wide leadership program for women. Developed in partnership with Henley Business School in the UK, the program is designed to develop leadership skills and foster participant’s influence to drive the organisational change required within the NTT Group. Participants of the program are invited across the NTT Group and Dimension Data is delighted to have had six female leaders participate in the program this year.

• offering inspiration and empowerment through personal development, sharing stories and unlocking latent potential True North events, another initiative run under this programme, bring women and men from Dimension Data, Internet Solutions, DDAI, and Britehouse along with key clients, partners, and vendors in dialogue regarding inclusivity, diversity and the value of women in business, as leaders and economically active citizens in today’s world. #TechGirl partners with the Dimension Data Saturday School and creates opportunities for schoolgirls, aged between 15 and 17, to follow a structured job-shadowing program during school holidays. This is done by placing girls from disadvantaged backgrounds in a structured job shadowing initiatives across the Dimension Data organisation to expose them to the world of work to enable them to make informed career choices. Dimension Data’s C2 Initiative Create & Collaborate is an internal group that builds awareness, drives action, and maintains accountability to recruit and retain more women across Dimension Data. Our mission is to foster an environment and culture where women can thrive and diversity is valued because embracing and developing this culture will drive better social and business outcomes for Dimension Data. To date, we have 740 members in the group who share and collaborate around the topic of diversity using Yammer. This group has been instrumental in bringing together employees across the globe around the topic of diversity.



Planet Our vision is of a future where technology is used for not only economic, but also environmental and social benefit. In FY16, we used technology to protect the endangered rhino in southern Africa and protect future generations by reducing our own carbon footprint – and became carbon neutral. Our employees across the world passionately came together to change the lives of 924 children by mobilising them with Qhubeka bikes.

Connected Conservation Protecting the rhino by tracking people

Protecting future generations Using technology to protect our planet

Accelerating the ambitions of Qhubeka Through the passion and commitment of our people.



Through the solution, the A.S.O. is able to provide their techsavvy multichannel sports audience with never before seen live speed data. The beta live-tracking site — coupled with live data reporting on social media — permeated almost every aspect of the fans’ experience, from online platforms, to social media, and television broadcasts. The more comprehensive, accessible, and compelling the information is that A.S.O. provides to an information-hungry audience, the more relevant and successful it is as a business. https://youtu.be/DE-YrFgteLY West Yorkshire Police The West Yorkshire Police Department, the territorial police force in northern England, are passionate about the interest and safety of their community. That’s why they asked Dimension Data to use the same mobile tracking technology deployed at the Tour de France to make the Tour de Yorkshire a better and safer for everyone. Each police vehicle was provided with a Dimension Data tracking device with GPS tracking capability. The positioning data generated by the tracking devices was then relayed via the local cell phone network to the Dimension Data cloud, where it was collated and analysed. This information was then displayed in the form of a route map hosted on the Tour de Yorkshire live-tracking website that showed the type of police vehicle and its exact location along the route, in real-time.

There was a lot of question marks as to whether a region like Yorkshire was able to manage a world-class sporting event. The evidence of what’s happened at the Tour de Yorkshire and our work with Dimension Data proved that we can not only manage a successful event, but that it can also be a very safe one.’ - Mark Milsom, Assistant Chief Constable, West Yorkshire Police Technology is a catalyst for the change of sport and it’s really exciting to see how the same technology can also help to make the immediate support environments of such major events more effective. Hirsch’s Hirsch’s, a large independent appliance store in South Africa, believe technology can enable greatness and looked to us to help them transform into the digital business they are today. Their business is know and respected for brand is known for looking after both their customers and staff extremely well and doing things different. Hirsch’s ambition was to translate


their positive in-store experience, which both employees and customers value, online and turned to Dimension Data to help. With our technology, Hirsch’s has been able to create a secure and scalable e-commerce platform, grounded in the family values that make Hirsch’s who they are, which has contributed to the overall growth of the company. https://youtu.be/fCf1UO0wMcY

‘We’re a family business and we treat our customers like family. So, having Dimension Data treat us like their family and give us the best possible customer experience created a synergy that has driven exponential growth.’ - Gavin Singh, Hirsch’s E-commerce and Digital Marketing Manager. First Choice Global First Choice Global provides a world class money remittance service to Africans working in the diaspora who want to send money home. They had ambitions to become a global leader in money transfer options for emerging markets, by creating a money transfer ecosystem on which to deliver turnkey solutions for international financial services institutions interfacing with emerging economies. Partnering with Dimension Data and making use of our technology FCG was able to gain financial services providers’ confidence, enter untested waters, and break new ground in the financial services industry. Our global presence and providing the only global cloud platform available enabled FCG to build their money transfer ecosystem and create an app, SAWAPay, which provides an instant, free, money remittance, and has helped to increase foreign exchange flows into Africa, build our economy and improve our quality of life.

‘African start-ups cannot easily attract the attention of a global technology group, but Dimension Data was very welcoming. It also gave us an additional edge as the only cloud provider able to assure our American financial services partners of data sovereignty.’ - Alan Osoro, First Choice Global Managing Director


Connected Conservation Our solution to conservation is different. We’re using technology to protect the rhino by tracking people.

The rhino is one of Africa’s greatest wildlife attractions and part of the iconic big five - lion, elephant, buffalo, leopard, and rhino. If the rhino becomes extinct, it will negatively affect whole ecosystems, tourism, and employment. Every day, up to three rhinos are lost to poaching in South Africa. If this poaching rate continues the, the species will be extinct by 2025 (WESSA). We believe organisations from the technology industry have a role to play in society beyond traditional corporate social responsibility programmes, and can have meaningful impact. As part of a pilot project at a private game reserve in southern Africa, we’re partnering with Cisco to harness the transformative power of technology to protect the rhino by tracking the movement of people. With this project, we’re starting a groundswell of real change in conservation.

Most rhino conservation efforts are reactive, such as darting the animal with a tranquiliser. These efforts can be both traumatic and risky for the animal. Our solution is different. We’re focussing on a proactive solution that tracks the movement of people and intercepting rhino poaching syndicates before they harm the animal, allowing the animal to thrive in peace. The solution comprises these areas of transformative technology that also help to accelerate the digital businesses of our clients:

https://youtu.be/livY4cZLz10



How technology transforms conservation

Digital infrastructure

Hybrid cloud

Workspaces for tomorrow

Cybersecurity

Data and analytics

Automatic backup

Multiscreen communication

Secure network and data flow

Digitising and analysing the entry and exit information of people visiting the park

Backing up data in real-time, to ensure uptime

Keeping rangers connected across multiple devices in all areas

Eliminating the risk of information falling in the wrong hands

Using professional services to design and implement the solutions; operated as managed service, using the cloud for data analysis and backupp

Dimension Data’s professional services teams designed and implemented the solution, and they now operate it as a managed service, utilising the cloud for data analysis and back up. Coupled with Dimension Data’s range of remote network monitoring and managed services, the solution provides an unprecedented onsite capability for technology deployments, proof-of-concept test beds, and rapid solution developments that the broader conservation community will benefit from.

‘Connected Conservation is driven by our passion for both technology innovation and our wildlife heritage – it’s a natural intersection of these two aspects.’

‘Dimension Data’s professional services teams designed and implemented the solution, and they now operate it as a managed service, utilising the cloud for data analysis and back up.’



Protecting future generations In 2014, we launched a strategy with one simple aim – to protect future generations. We’ve reached a major milestone in our strategy by becoming carbon neutral.

Technology provides the potential for businesses to achieve tremendous efficiencies. Not only can it deliver great economic results, but also provide real environmental benefits.

‘We want the benefit of the technology we provide to be greater than the impact of our business. Our environmental ambition is to use technology to reduce more harmful carbon emissions than our business, and our clients’ businesses, produce.’

‘Technology provides the potential for businesses to achieve tremendous efficiencies. Not only can it deliver great economic results, but also provide real environmental benefits.’



Our research indicates that the use of technology between our financial years 2014-2018 could save our clients: 2.8 million tones of carbon and USD 2 billion in travel and energy costs as well as preventing 4,000 tones of electronic waste from going to landfill

In 2016, we achieved a major ambition of our environmental ambition by becoming carbon netural, meaning what we have saved clients in carbon footprint exceeds the amount of carbon we’ve produced.

We achieved this by: • helping our clients reduce energy by moving their IT workload to the cloud • providing our clients with immersive telepresence and video-conferencing systems that help reduce travel • improving our clients adoption of visual communications through MSVC

Global carbon footprint vs client carbon savings

Total carbon footprint Total carbon savings

50,000.00 45,000.00 40,396.55

40,000.00 35,000.00 31,306.86 30,000.00

30,166.62

29,448.01

29,705.08

33,045.35

34,558.94

42,680.15

35,573.35

35,240.65

Q2 2015/16

Q3 2015/16

30,750.48 28,867.65

23,736.46

25,000.00

24,285.31

24,926.07

19,231.78

20,000.00 15,000.00

30,818.77

31,741.17

42,158.70

14,733.17

16,204.22

17,584.47

10,000.00 5,000.00 0.00 Q1 2013/14

Q2 2013/14

Q3 2013/14

Q4 2013/14

Q1 2014/15

We’ll continue to help our clients to make a difference by helping the use technology to reduce their carbon footprint and the amount of e-waste they produce.


Q2 2014/15

Q3 2014/15

Q4 2014/15

Q1 2015/16

‘We’re tracking our environmental performance every year to make sure we continue to achieve our ambition’


Accelerating the ambitions of Qhubeka

Our passionate employees around the world joined together to change the lives of 924 children in South Africa.

Dimension Data’s Heads, Hearts and Hands programme provides opportunities for our 30,000 great people around the world to give their time, passion, and energy to make a positive change for society and the environment. In 2016, we partnered with Qhubeka to put more people on bicycles. As title sponsors for Team Dimension Data for Qhubeka – who took on this year’s Tour de France for the first time in Dimension Data team colours – we worked with the team owners to align our Heads, Hearts and Hands programme with the world of pro-cycling.

Bicycles donated so far by Dimension Data

0 9 2 4 TM


We believe mobilising more people with bicycles in South Africa is a simple, but powerful way we can change lives – and it’s an initiative Dimension Data employees across the globe have put their hearts into. So far, our people have raised 924 bikes, changing the lives of 924 children in Africa.

‘We believe mobilising more people with bicycles in South Africa is a simple, but powerful way we can change lives.’

Our goal is to help Qhubeka, a South African-based charity, to mobilise children with bicycles to help them get to school quicker and safer. It’s truly amazing how something as simple as a bicycle can change a life.


We hope to combat learners’ frequent absenteeism as a result of walking to school every day, giving them more time for homework and to enjoy their childhood.

To learn more, read our 2016 Heads, Hearts and Hands Annual report which is filled with stories of how our great people have given back to communities and changed lives.

While our Qhubeka initiative has its roots in Africa, it’s exciting to see all our regions and employees supporting it.

http://www.dimensiondata.com/en-ZA/Downloadable%20 Documents/HHH_Annual_Report_FY16.pdf



Profit At Dimension Data, we believe that at the heart of a sustainable business is a strong financial performance. It’s also about having great relationships with our clients, investing for the future through acquisitions, and providing our clients with the right products and services to accelerate their ambitions.

The FYI on FY16

Improving our skills and capabilities through acquisitions

Industry and partner recognition

Building our intellectual property



The FYI on FY16

Dimension Data continues to significantly outperform the market. We grew our revenue by 2.4% against a market that slowed to 0% in the second half of 2016, a tremendous achievement given turbulence in international markets.

Our Data Centre, Managed Services, and Cloud Services – in which we are focusing on aggressive growth and transformation – achieved double digit growth.

Earning by the numbers

Focus on driving outcomes and improving our profitability

USD 7.4bn

2.4%

Revenue

year-on-year growth*

18%

Gross margin

Transformational metrics. We grew...

1. We grew Managed Services (formally known as Enterprise Services) revenue by 13% up to USD 649m 2. We grew Cloud Services (formally known as ITaaS) revenue by 66% up to USD 63m 3. We grew Data Centre revenue by 15.5% up to USD 862m Document Code © Copyright Dimension Data 2017


Revenue by Service and Business Unit

We grew our services by 5% and our products by 3% Services

Business Units

USD 63m ITaaS

Digital EUC USD USD 294m

USD 619m Vendor branded re-sale

Other

273m

USD 245m

USD 862m Data Centre

USD 1,110m Professional Services

USD 3.694m Networking

USD 899m Security USD 1.227m Customer Experience and Collaboration

USD 1,722m Managed services

Revenue by region excluding acquisitions +1.9%

Europe

Revenue: USD 2.0 bn

+7.2% Asia

Revenue: USD 1.5 bn

+1.2%

Americas Revenue: USD 2.2 bn

+0.3%

Middle East & Africa Revenue: USD 0.8 bn


+3.1%

Australia Revenue: USD 1.0 bn


Improving our skills and capabilities through acquisitions

We’ve augmented our capabilities and intellectual property with two acquisitions. We’re proud to welcome new people to our teams across the globe, people who bring skills and expertise to our business and share our commitment to deliver an exceptional client experience.

Ceryx Ceryx is a privately-owned managed service and technology provider for Microsoft Exchange, SharePoint, Skype for Business, and Office 365. Our clients are on the journey to cloud and the combined strength of Dimension Data and Ceryx will enable us to offer our clients a cloud-based platform to provision, manage and operate the Exchange, Sharepoint, Skype for Business and Office365 suite of services

‘We’re proud to welcome new people to our teams across the globe, people who bring skills and expertise to our business and share our commitment to deliver an exceptional client experience.’


in a Hybrid manner be it Private Cloud, Public Cloud or Onpremise – or any combination thereof.

‘We’re proud to be one of the only companies in the world who can offer our clients an end-to-end managed Microsoft service proposition.’ Jebsen & Jessen Communications Jebsen & Jessen Communications is a market leader in converged communications in South East Asia. The company designs, installs, maintains and supports solutions including unified communications and collaboration, contact centres, and mobility solutions. The acquisition has deepened our contact centre capabilities, and extend our partner portfolio to include Avaya, making us the only system integrator with in-depth capabilities in Cisco, Avaya, and Microsoft.


Industry and partner recognition

Since 2016, Dimension Data has received 150 client, vendor, and industry awards. We’re proud to be nominated for our award, testament to our commitment to deliver the best value to our clients. Here are some key highlights of these achievements:

Industry awards and achievements One of the Top 10 Fastest-Growing Consulting Service Providers Providers, 2014-2015 Gartner, Market Share Analysis: Consulting Services, Worldwide, 2015, May 20166 20 Most Promising IT Infrastructure Solution Providers 2016, CIORevie magazine, 2016

InformationWeek’s “25 Cloud Vendors Worth Watching” list, 2016

Global Top Employer for the third year running

DBA Design Effectiveness Award for the Manage Centre Portal, Design Business Association, 2016



Partner and NTT cross-sell awards

42

16

8

Cisco awards, including 7 Global Cisco awards

Global Microsoft Partner of the Year awards in the last nine years

Awards from our parent company NTT, recognising best practices where NTT Group companies worked together

We’re proud to be nominated for these awards and recognised for our achievements, testament to our commitment to deliver the best value to our clients.



Building our intellectual property

We continued to build on our position as an industry thought leader, publishing the following reports, which are based on analysis of data collected through our engagements with clients: Frequently cited by industry analysts and quoted by the media, the annual Dimension Data Global Contact Centre Benchmarking Report is designed to provide a single point of reference on key aspects affecting customer management in today’s contact centres. The report is based on findings from 901 participants, across six regions and 12 industry verticals. The report will be celebrating its 20th edition later this year.

‘We continued to build on our position as an industry thought leader’


The annual Network Barometer Report gauges the readiness of today’s networks to support and accelerate business. The report uses real factual data from two sources – Technology Lifecycle Management Assessments we carried out over 2015 for clients; and data on the networks we monitor for our clients during 2015, gathered from four of our Global Service Centres. The 2016 Global Threat Intelligence Report is based on threat data collected and analysed during 2015 by NTT Group security companies including Dimension Data, Solutionary, and NTT Com Security along with the NTT Innovation Institute, Inc. (NTTi³). It highlights what business leaders need to know about protecting their organisation from cyberthreats.


