Program

Program 2018

national health leadership ConferenCe

C r e at i n g t h e Wi n n i n g Con d i t i on s f or C h a n g e

june 4-5, 2018

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st. john’s, nl www.nhlc-cnls.ca

Follow @NHLC2018

Title Sponsor 2014 - 2018

Commanditaire principal 2014 - 2018

MESSAGE FROM THE TITLE SPONSOR Sodexo Canada is proud to be the Title Sponsor of the National Health Leadership Conference in St. John’s Newfoundland. We look forward to this year’s theme of Creating Winning Conditions for Change. Sodexo’s commitment to best practices, innovation and operational excellence supports the mandate of Canadian Health Leaders as we navigate through the challenges and opportunities of today’s healthcare system. In support of the development and progress of Canada’s healthcare leaders, Sodexo is excited to announce our renewed commitment as Title Sponsor for The National Health Leadership Conference for the next 5 years (2019 to 2023).

Sodexo Canada Sodexo is Canada’s premier support service provider. We are determined to create a future healthcare system focused on improving the Quality of Life of patients, staff, visitors and community. Sodexo Canada’s suite of support services includes: Patient and Retail Food; Catering; Clinical Technology Management; Patient Transport; Environmental Services; Linen; Energy and Construction; Service Response Centre (call centre); Facilities Management; Project Management.

Objectives • Provide a forum to enrich health leadership practices and innovations; • Showcase leading practices and their success; • Share issues of common interest in the areas of accountability, effectiveness and transparency in the health system; • Address and debate the challenges facing both policy-makers and health leaders changing health service delivery; • Discuss types of innovation and new technologies that can help to transform health systems; and • Identify effective ways to execute and sustain complex changes.

Expected outcomes Conference participants will: • Come away with practical ideas to bring to their work settings; • Build strong networks and engage in challenging conversations; • Gain insight on what it takes to be an effective leader; • Identify champions of improvement that can serve as reference models; and • Be better equipped to address system transformation challenges.

TablE Of cOnTEnTs

4 Welcome from the partners | 5 Conference host | 6 Plenary speakers | 7 Program-at-a-glance | 12 General information 14 Pre-conference tours | 16 Monday program | 29 Tuesday program | 38 Floor plans | 40 Exhibitors | 42 Committees

Our sponsors The National Health Leadership Conference gratefully acknowledges the generous support of its sponsors.

TiTlE spOnsOr 2014-2018

plaTinum

gOld

C O N S U LT I N G TRAINING

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National Health Leadership Conference

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June 4-5, 2018

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www.nhlc-cnls.ca

Our SPOnSOrS

brOnzE

BC PATIENT SAFETY & QUALITY COUNCIL

Working Together. Accelerating Improvement.

dirEcTEd

National National Health Health Leadership Leadership Conference Conference | | June June4-5, 4-5,2018 2018 ||

www.nhlc-cnls.ca www.nhlc-cnls.ca

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welcome from the conference partners We are pleased to present the 2018 national Health Leadership Conference (nHLC) and welcome you to this prestigious event. This conference is the largest national gathering of health system leaders in Canada and provides a forum for questions, debate and sharing strategies and solutions to the most pressing health system challenges. This year’s theme is Creating the winning conditions for change. NHLC 2018 will celebrate success and showcase how change is happening now – and in the future – to improve the health of all Canadians. Health leaders from across Canada and internationally, will share their achievements in overcoming barriers to change and identify the critical enablers that made these changes possible. The role of leadership in advancing transformational change agendas – from addressing the social determinants of health to improving digital health – will be highlighted. Key issues to be examined include: government and policy – What is the role of government to set the tone, direction and policy for change? How do health leaders work with political leaders to ensure buy-in for change? How do they ensure ongoing sustainability of change? How do organizational/regional boards engage with government to achieve alignment with strategic priorities? engagement – How do leaders encourage risk taking as part of an improvement strategy, setting the stage for larger and more disruptive change? How do they create a culture of engagement with front-line staff to make change happen in the care setting? How do they ensure a stronger voice for patients, families, and communities at every stage of change? governance – What role do Boards play in supporting change at the organizational, local, and systems level? How do they establish expectations for improvement and collaboration in their strategic directions? technology and digital health – What is the role of technology and digital health in transformational change? What is the role of industry and the private sector in enabling change? How do we ensure that the right care happens in the right place at the right time? social determinants of health – How do health leaders address critical factors outside the healthcare system – the social determinants of health – influencing health and well-being? How do health system leaders work with community partners to improve the health of patients, families and communities? The conference is a pivotal opportunity for health leaders to come together to identify, examine, learn and debate the winning conditions for improving the health of all Canadians. We encourage you to foster new ideas and partnerships by sharing experiences, guiding new initiatives and discovering creative solutions to ensure a healthy future for Canada.

Enjoy the conference! paul-Émile Cloutier, Mha, M.pol.sc., h.h.a. President and Chief Executive Officer

susan M (sue) owen, Mhsc, Che Acting President and Chief Executive Officer

HealthCareCAN

Canadian College of Health Leaders

Colours for use within identity: Pantone 7463

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Pantone 361

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conference host andré picard is the health columnist at The Globe and Mail and the author of five books, most recently “Matters of Life and Death.” He has received much acclaim for his journalism, including being an eight-time finalist for the National Newspaper Awards, Canada’s version of the Pulitzer Prize. André is a graduate of the University of Ottawa and Carleton University, and has received honorary doctorates from six universities, including UBC and the University of Toronto. He lives in Montréal.

we hope you will enjoy this unique destination and all it has to offer. we look forward to meeting you!


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June 4-5, 2018

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www.nhlc-cnls.ca

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plenary speakers

mOnday, JunE 4 Opening ceremonies

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08:30 – 09:20

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The Honourable Ginette Petitpas Taylor – Federal Minister of Health (invited) The Honourable John Haggie – Minister of Health and Community Services of Newfoundland and Labrador

mOnday, JunE 4

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09:20 – 10:20

social determinants, health equity and health professionals

Professor Sir Michael G. Marmot – Professor of Epidemiology at University College London, Director of the UCL Institute of Health Equity, and Immediate Past President of the World Medical Association

mOnday, JunE 4

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15:30 – 16:00

great canadian healthcare debate voting Debate exclusive sponsor: Ed Mantler, CHE – Vice President, Programs and Priorities, Mental Health Commission of Canada Dr. Alika Lafontaine – Anesthesiologist, Collaborative Team Leader - Indigenous Health Alliance Amy Porteous – Vice-president, Public Affairs, Planning and Family Medicine, Bruyère Continuing Care

mOnday, JunE 4 |

16:00 – 17:15

The future of health in a digital (and exponential) world Dr. Zayna Khayat – Future Strategist, Saint Elizabeth Dr. Robin McGee – Registered Clinical Psychologist and Patient Dr. Sean Connors – Clinical Chief of Cardiology, Eastern Health

TuEsday, JunE 5

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08:40 – 10:30

The great canadian healthcare debate

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Debate exclusive sponsor:

HOST: André Picard – Health Reporter and Columnist, The Globe and Mail

TuEsday, JunE 5

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15:15 – 16:25

it’s in our hands: a reflection and call to action Sponsored by: Tyler Norris – Chief Executive Officer, Well Being Trust

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program-at-a-glance legend

The types of presentations are colour coded. Oral abstract

Panel

LEADS domains: LS - Lead Self DC - Develop Coalitions Target audience: pEmerging leaders

Workshop

Rapid Fire

EO - Engage Others ST - Systems Transformation

mMiddle managers

uSenior leaders

AR - Achieve Results

vApplicable to all

Level of knowledge: (Introductory/Intermediate/Advanced): Reflective of the level of previous knowledge or experience about the topic the learner is expected to have before coming. CHE – Certified Health Executive®

 –Simultaneous interpretation

FCCHL – Fellow of the Canadian College of Health Leaders

Location: CC – St. John’s Convention Centre |

Delta – Delta St. John’s Hotel and Conference Centre

sunday, JunE 3, 2018 09:00 – 12:00

Study tour - Patient Flow Visualization (Pre-registration mandatory)

09:30 – 10:00

HealthCareCAN – Annual general meeting

09:30 – 11:30

Study tour - The St. John’s: The Downtown Healthcare Collaborative – partnering to deliver healthcare in the heart of our capital city (Pre-registration mandatory)

12:00 – 17:30

Registration

13:00 – 15:00

Study tour - The St. John’s: The Downtown Healthcare Collaborative – partnering to deliver healthcare in the heart of our capital city (Pre-registration mandatory)

13:30 – 15:00

CCHL – Annual general meeting and ceremonies

Salon A – Delta

15:00 – 16:00

Joint CCHL and HealthCareCAN reception

Salon D – Delta

17:45 – 23:00

CCHL – Honouring Health Leadership event (Pre-registration mandatory)

Lobby – Delta Brownsdale – Delta Lobby – Delta Lobby – CC Lobby – Delta

Bannerman/Bowring – CC

mOnday, JunE 4, 2018 07:00 – 17:30

Registration

07:15 – 08:15

brEakfasT sEssi Ons

Lobby – CC (Pre-registration mandatory)

It’s not winning or losing but how you play: our most impactful lessons for leaders in health reform

Salon B – Delta

Sponsored by: Canadian Health Leadership Network

CIHI’s Performance Measurement Framework: ensuring execution of the strategic plan

Bannerman 1 – CC

Sponsored by: Canadian Institute for Health Information

People Powered Health: patient engagement for better health outcomes

Harbourview Delta

Sponsored by: Accreditation Canada

The Big Data Journey – the pathway to quality, safety and efficiency in supporting patient care through innovative procurement and adaptive leadership

Salon D – Delta

Sponsored by: HealthPRO

Innovation and business intelligence drives SmartCare to improve patient outcomes

Bannerman 2 – CC

Sponsored by: Information Builders


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June 4-5, 2018

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www.nhlc-cnls.ca

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P r O G r A m -At-A- G L A n C E

07:15 – 08:15

Continental breakfast – Exhibit viewing

Lobby – CC


08:30 – 09:20

plEnary

Welcome and opening ceremonies 

Bowring – CC

09:20 – 10:20

plEnary

Social determinants of health, health equality and health professionals

Bowring – CC

10:20 – 10:50

Networking break – Exhibit viewing

10:50 – 11:50

cOncurrEnT s EssiOns

uAR

1

21 Questions healthcare boards should be asking about risk (Intermediate)

pEO/DC

2

Bridging the generational gap in health leaders (Introductory)

uLS

3

Panel on emerging challenges for health and healthcare with climate change (Intermediate)

Salon B – Delta

uST

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Champions of change: the role of the healthcare system in population health (Intermediate)

Bannerman 1 – CC

uST

5

Systems transformations

muDC/EO

6

Partnerships with patients and families (Introductory / Intermediate)

mu ST/LS

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Leadership (Introductory / Intermediate)

vAR/DC/ST

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Digital health (Introductory / Intermediate)

Salon D – Delta

vLS

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Coaches’ corner

Sponsored by: Roche

Victoria – CC

11:50 – 13:20

13:30 – 15:00

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Lobby – CC

(French and English presentations) (Intermediate)

Luncheon Presentation of the Robert Wood Johnson Awards Sponsored by: Johnson & Johnson Medical Devices Companies

Salon A – Delta Bannerman 2 – CC

Harbourview – Delta Pippy – CC Churchill – CC

Bowring – CC


uST

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Hospitals as community anchors: building health and wealth through procurement, employment, investment and engagement (Intermediate)

Bannerman 1 – CC

uST

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The International Acute Care of the Elderly (ACE) Collaborative for improving the care of hospitalized older adults: teaching, coaching, and mentoring strategies to promote system-wide quality improvement for older people (Intermediate)

Bannerman 2 – CC

mEO

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Supporting healthcare workers – promoting new promising practices in psychological health and safety (Intermediate)

Salon A – Delta

uST

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A pan-Canadian view – telehomecare strategies and success (Introductory)

Salon B – Delta

muST/DC

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Mental health (Introductory / Intermediate / Advanced)

muST/EO/DC

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Leadership to address seniors issues (Introductory / Intermediate)

uST

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Command centres: shining the light between the seams (Introductory)

uST

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Building the winning conditions for patient safety (Intermediate)

vLS

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Coaches’ corner |

15:00 – 15:30


 (French and English presentations)

Sponsored by: Roche

Pippy – CC Harbourview – Delta Churchill – CC Salon D – Delta Victoria – CC Lobby – CC

15:30 – 16:00

plEnary

Great Canadian Healthcare Debate voting  Sponsored by: Aramark Healthcare

Bowring – CC

16:00 – 17:15

plEnary

The future of health in a digital (and exponential) world 

Bowring – CC

17:15 – 18:30

Chairs’ reception

Lobby – CC

18:45 – 22:00

Optional social event – Rally in the alley on George Street (Pre-registration mandatory)

Lobby – CC


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June 4-5, 2018

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www.nhlc-cnls.ca


TuEsday, JunE 5, 2018 07:00 – 16:30

Registration

07:00 – 08:30

brEakfasT sEssi Ons

07:00 – 07:40

The 2017 Great Canadian Healthcare Debate winner, a National Affordable and Supportive Housing Strategy for Seniors, reflects on the year through a LEADS lens

Lobby – CC (Pre-registration mandatory)

Bannerman 1 – CC

Presented by: Canadian College of Health Leaders Sponsored by: Roche

07:15 – 08:15

We can’t afford to be patient with patient safety

Salon D – Delta

Sponsored by: Canadian Patient Safety Institute

Becoming an organization at the forefront of healthcare language access!

Salon B – Delta

Sponsored by: Société Santé en français and Health Standards Organization

07:45 – 08:30

The Humboldt tragedy – reflections on leadership, care and compassion

Bannerman 2 – CC

Sponsored by: : Hill-Rom

07:15 – 08:30

Continental breakfast – Exhibit viewing

Lobby – CC


08:30 – 08:40

plEnary

Welcome remarks and presentation of the Legacy of Leadership Award 

Bowring – CC

Bowring – CC

Presented by: HealthCareCAN

08:40 – 10:30

plEnary

The Great Canadian Healthcare Debate


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CMYK: 100, 43, 0, 63

Pantone 361

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CMYK: 69, 0, 100, 0

Debate exclusive sponsor: Aramark Healthcare

10:30 – 11:00


11:00 – 12:00


Lobby – CC

uST

19 Physician Leaders’ Network Development Template for transformational change – Part 1 (Intermediate)

Salon B - Delta

vDC/ST

20 The journey from innovation to sustained improvement and change (Intermediate)

Salon A – Delta

uST

21 Panel on the integration of health and social care sectors as a means towards addressing social determinants of health for vulnerable patients (Intermediate)

uST

22 CEO leadership and collaboration drive improvement in Fraser Health for seniors (Advanced)

uST

23 An overview of a provincial appropriateness of care initiative: a provincial collaborative supporting appropriate, affordable, and accessible care (Introductory)

uAR

24 Achieving results (Intermediate)

pm DC uST

25 Develop coalitions (Introductory / Intermediate)

12:00 – 13:30

Bannerman 1 – CC Salon D – Delta Bannerman 2 – CC Victoria – CC Churchill – CC

26 HHS Centre for People Development – a key enabler to transformational change (Intermediate)

Harbourview – Delta

Luncheon Presentation of 3M Health Care Quality Team Awards | Sponsored by: 3M Health Care


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Bowring – CC

June 4-5, 2018

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13:45 – 14:45


uST

27 Physician Leaders’ Network Development Template for transformational change – Part 2 (Intermediate) Salon B – Delta

uST

28 Bringing LEADS to life in a large regional health authority (Intermediate)

Bannerman 1 – CC

Sponsored by: HIROC

uST

29 Systems transformation (Introductory / Advanced)

uEO/ST

30 Care models (Intermediate)

uDC

31 Developing coalitions (Introductory / Intermediate)

muST/AR

32 Collaboration for achieving results (Introductory / Intermediate)

uAR

33 It takes a hospital to build a hospital: how collaboration created the winning

Salon A – Delta Victoria – CC Salon D – Delta Churchill – CC Harbourview – Delta

conditions for change (Introductory)

vEO

34 Patient engagement improves patient safety – learning from leaders (Introductory)

Bannerman 2 – CC

Sponsored by: Health Standards Organization, the Canadian Patient Safety Institute & HealthCareCAN

14:45 – 15:15


15:15 – 16:25

plEnary

16:25 – 16:30

plEnary

Lobby – CC Colours for use within identity: Pantone 7463

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CMYK: 100, 43, 0, 63

Pantone 361

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CMYK: 69, 0, 100, 0

Bowring – CC

It's in our hands: a reflection and call to action

Sponsored by: LBCG

Closing remarks

Bowring – CC

This program is subject to change without notice.

we are including patient partners

in the picture

Carol Fancott

CFHI Director, Patient and Citizen Engagement for Improvement

Angela Morin

CFHI Patient Partner

Let’s make change happen. CFHI works shoulder-to-shoulder with you to improve health and care for all Canadians. The Canadian Foundation for Healthcare Improvement is a not-for-profit organization funded by Health Canada.

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cfhi-fcass.ca

Physicians Nurses Hospitals

general information

conference overview the conference will use interactive sessions to engage participants in discussion and knowledge sharing. the program will offer varied concurrent sessions allowing participants to pursue their particular areas of interest and expertise. to this end, the conference will offer the following types of sessions: • plenary presentations will focus on the various aspects of leadership, system transformation, digital health, improved patient experience and will engage participants in discussion; and • concurrent sessions will feature panel presentations, workshops, rapid fire presentations, and oral abstract presentations, grouped by LEADS domain and topic. Adequate time will be allotted for audience participation through questions and answers.

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wifi accEss infOrmaTiOn

nhlc mObilE app

Delegates have access to free WIFI at the Delta St. John’s and the St. John’s Convention Centre. Please select the St. John’s Convention Centre (SJCC) or Delta network and accept the terms and conditions to have access to the complimentary service. For the Delta lobby, you will be required to enter password YYTDS.

The NHLC mobile app is complimentary and features conference and personalized scheduling, person-to-person messaging, live alerts and updates, and much more. Be sure to create your profile and make the most of networking opportunities. You simply have to visit http://eventmobi.com/ nhlc2018 from your smartphone browser or download it through your app store by searching NHLC2018 and all the event information is automatically saved to your device.


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June 4-5, 2018

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G E n E r A L I n f O r m At I O n

simultaneous interpretation Simultaneous interpretation will be provided for plenary sessions and concurrent sessions including francophone presentations. Sessions with interpretation are identified with a headset. Headsets will be available at the Interpretation Services Desk situated in the Bowring Ballroom. Delegates will be required to leave a credit card number as a deposit until the headset is returned. Concurrent sessions will be presented in the language of submission. concurrent sessions Plan your conference experience ahead of arriving in St. John’s. Learn more about this year’s concurrent sessions by reading session descriptions and abstracts at www.nhlc-cnls.ca.

Full conference

Exhibitors

Monday only

Media

Tuesday only

Volunteers

Speakers

Staff

Board members of the Canadian College of Health Leaders (College) and HealthCareCAN, past chairs, sponsors, award winners, College chapter chairs, and chapter host executives are identified with a ribbon.

registration and information desk hours

breakfast sessions Attendance at the breakfast sessions is by pre-registration only. For those not registered for a breakfast session, continental breakfast is available in lobby of the St. John’s Convention Centre on Monday and Tuesday.

St. John’s Convention Centre

Sunday, June 3 Monday, June 4 Tuesday, June 5

badge identification Badges are colour-coded based on registration category and allow admission to all program sessions, refreshment breaks, Monday and Tuesday luncheons and the Chairs’ reception. Delegates must wear their name badge to gain admission to these events. Colour code designations are as follows:

12:00 – 17:30 07:00 – 17:30 07:00 – 16:30

refreshment breaks / exhibit viewing Continental breakfast will be offered at 07:15 on Monday and Tuesday in the exhibit area situated in lobby of the St. John’s Convention Centre. Coffee, tea, juice and snacks will be offered during the morning and afternoon networking breaks.

Excellence in health leadership awards We are pleased to profile the 2018 recipients from the Canadian College of Health Leaders national awards programs and the 2018 recipient of HealthCareCAN’s Legacy of Leadership award. Please be sure to visit our Excellence in health leadership electronic posters during the conference.

disclaimer – media consent For those who attend NHLC, please note that parts of the conference are video recorded, photographed and portions will be made available on the NHLC, HealthCareCAN and CCHL websites and other social media. Your attendance at NHLC constitutes consent to potential inclusion in these various media. hotel information Delta St. John’s Hotel and Conference Centre 120 New Gower Street, St. John’s, NL A1C 6K4 Tel: 709-739-6404

maintenance of certification (mOc) Attendance at this program entitles certified Canadian College of Health Leaders members (CHE / Fellow) to 11.25 Category I credits for NHLC conference and 1 MOC Category I credit for the June 4th Breakfast session and 1 MOC Category I credit for the June 5th Breakfast session and 1.5 MOC Category I credits for each of the June 3rd study tours towards their maintenance of certification requirement.

Jag Boutique Hotel 115 George St W., St. John’s, NL A1C 0B7 Tel: 709-738-1524 Murray Premises Hotel 5 Becks Cove , St. John’s, NL A1C 6H1 Tel: 709-738-7773

conference etiquette We are pleased to offer a smoke-free environment. We ask for your cooperation in refraining from wearing scented products in consideration of those who may have severe allergies. All wireless devices should be set to silent or vibrate during sessions.

Sheraton Hotel Newfoundland 115 Cavendish Square, St. John’s, NL A1C 3K2 Tel: 709-726-4980


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June 4-5, 2018

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study tours sunday, JunE 3

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09:00 – 12:00

patient flow Visualization

(Pre-registration mandatory) Like many other Canadian healthcare organizations, Eastern Health has issues with patient flow which are demonstrated by high numbers of ALC Days and excessive Lengths of Stay in Acute Care that do not align with Expected Lengths of Stay from National Benchmarks. Poor communication among healthcare teams leads directly to inadequate patient flow through the system. A Kaizen event was initiated with the goal of improving communication among the various disciplines involved in a patient’s care. That resulted in: • an electronic visualization tool rapidly built at the Gemba (workplace) that collates data from various clinical systems to improve communication; • process improvement actions to identify and remedy gaps in data needed to ease patient movement through the system. An early focal point was electronically documenting an Estimated Date of Discharge (EDD) upon patient admission to act as a trigger for action by team members. The process improvement actions established the behaviours and procedures to collect an EDD upon admission, the visualization tool relayed that EDD to the various team members so they can better plan their work. Outcomes so far include improvements in information flow and increased engagement. During your tour at the Health Sciences Centre the multidisciplinary “Patient Flow Lean Team” will tour you through their Gemba, highlighting learnings, concentrating on repeated experimentation using the Plan, Do, Check, Act (PDCA) methodology. The tour will end with a full demonstration on how the new “Cockpit” Patient Flow Management tool is enabling Eastern Health in achieving its Expected Length of Stay (ELOS) assignments linked to national benchmarks. Meet in lobby of the Delta St. John’s at 08:45 for departure at 09:00.

sunday, JunE 3

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09:30 – 11:30 and 13:00 – 15:00

The st. John’s: The downtown healthcare collaborative – partnering to deliver healthcare in the heart of our capital city (Pre-registration mandatory) The heart of historic downtown St. John’s is not unlike many urban centers in that its streets are home to some of our provinces most vulnerable and at-risk populations. Recognizing that the needs of these populations are complex, a group of passionate organizations came together in 2015 to look to improve the health and wellbeing of people served. The Downtown Healthcare Collaborative is a partnership between The Gathering Place, Choices for Youth, Stella Burry Community Services, End Homelessness St. John’s, Salvation Army New Hope Clinic, Memorial University School of Medicine and Eastern Health. Working together with a shared vision to improve the health and well-being of an underserviced vulnerable population in the downtown core, the goal of DHCC is to foster independence, self-respect and dignity of individuals and families affected by mental illness and addiction, housing insecurity, and economic instability. Further interdependence and personal growth are cultivated through a network of primary healthcare services providing health and social supports to a population at risk, marginalized and for whom the ‘traditional’ system of care and support does not work. Come visit our partner sites and learn about primary health care in action! For the morning tour, meet in the lobby of the Delta St. John’s at 09:15 for departure 09:30. For the afternoon tour, meet in the lobby of the Delta St. John’s at 12:45 for departure 13:00.

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A Bold New Direction We know the challenges around patient safety. Now is the time to take action and implement solutions. By working together, we can achieve our vision to ensure Canada has the safest healthcare in the world. How? • By inspiring and advancing a culture committed to sustained improvement for safer healthcare

Implement

Evaluate

• Through shared strategies based on demonstrating what works

Raise the Profile

Transparency

• By strengthening our commitment to improved results – nationwide

Share with Purpose

Commitment

Learn more about Patient Safety RightNow at patientsafetyinstitute.ca

conference program sunday, JunE 03, 2018 09:00 – 12:00

Study tour – Patient Flow Visualization (Pre-registration mandatory)

Lobby – Delta

Meet in lobby of the Delta St. John’s at 08:45 for departure at 09:00. 09:30 – 10:00

HealthCareCAN – Annual meeting

09:30 – 11:30

Study tour – The St. John’s: The Downtown Healthcare Collaborative – partnering to deliver healthcare in the heart of our capital city (Pre-registration mandatory) Meet in the lobby of the Delta St. John’s at 09:15 for departure 09:30.

12:00 – 17:30

Registration

13:00 – 15:00

Study tour – The St. John’s: The Downtown Healthcare Collaborative – partnering to deliver healthcare in the heart of our capital city (Pre-registration mandatory) Meet in the lobby of the Delta St. John’s at 12:45 for departure 13:00.

13:30 – 15:00

CCHL – Annual general meeting and ceremonies

Salon A – Delta

15:00 – 16:00

Joint CCHL and HealthCareCAN reception

Salon D – Delta

17:45 – 23:00

CCHL – Honouring Health Leadership Event (Pre-registration mandatory)

Brownsdale – Delta Lobby – Delta

Lobby – CC Lobby – Delta

Bannerman & Bowring – CC

mOnday, JunE 04, 2018 07:00 – 17:30

Registration

07:15 – 08:15

brEakfasT sEssiOns

Lobby – CC (Pre-registration is mandatory)

IT’S NOT WINNING OR LOSING BuT HOW yOu PLAy: OuR MOST IMPACTFuL LESSONS FOR LEADERS IN HEALTH REFORM

Salon B – Delta

Strong leadership is a critical success factor in stimulating innovation and the large-scale change required to improve performance for patients and families. As provinces engage in reform efforts, building health leadership capacity is an essential piece to modernizing our health workforce. Yet as initiatives unfold, leaders and the needed capabilities to facilitate innovation and large-scale change have been given limited profile and attention. Given this, the Canadian Health Leadership Network (CHLNet) has created a national working group to gather provincial leaders to stimulate change including doing a better job of leadership development. Three provinces will present their key strategies and lessons learned. Come join us for a candid conversation about your own restructure experience, what you learned, and what leaders need. SPEAkERS

Gillian Kernaghan – St. Joseph’s Health Care, London Carmelle d’Entremont – Nova Scotia Health Authority Sharon Bishop – Saskatchewan Health Authority Jude Udedibia – Alberta Health Services Kelly Grimes – Executive Director, Canadian Health Leadership Network Graham Dickson – Senior Policy Advisor, Canadian Health Leadership Network

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monday, June 4 | 07:15 – 08:15 | brEakfasT sEssiOns

CIHI’S PERFORMANCE MEASuREMENT FRAMEWORk: ENSuRING ExECuTION OF THE STRATEGIC PLAN Bannerman 1 – CC We developed CIHI’s Strategic Plan, 2016 to 2021 following extensive stakeholder consultations; we strategically aligned decisions with our vision and values; and we are taking action to deliver. So how do we measure our progress in achieving CIHI’s strategic priorities over time? This session will highlight how CIHI developed its Performance Measurement Framework (PMF) and performance indicators that align with CIHI’s strategic plan. We will share how the PMF helps us to: • stay focused on the right path; • meet stakeholder needs by utilizing stakeholder feedback in our indicators; • demonstrate how CIHI is contributing to population health and health system improvements; and • inform CIHI’s Board of Directors of our progress against the strategic plan. This session will also set the stage for a concurrent session where we will shine a light on the challenges and rewards of implementing and operationalizing the PMF. SPEAkERS

Keith Denny – Director, Clinical Data Standards and Quality, Canadian Institute for Health Information Sandra Mitchell – Manager, Governance and Strategy, Canadian Institute for Health Information Francine Anne Roy – Director, Strategy and Operations, Canadian Institute for Health Information

PEOPLE POWERED HEALTH: PATIENT ENGAGEMENT FOR BETTER HEALTH OuTCOMES Harbourview – Delta Health Standards Organization (HSO) and Accreditation Canada (AC) are two organizations with one mission: to unleash the power and potential of people who share our passion for achieving quality health services for all. Rigorous consensus-based, evidence-informed standards are the basis of any great assessment program. By embedding people-centred care into HSO standards and AC assessments, organizations gain a deeper understanding of people’s needs, creating a better culture, better experience and better outcomes. HSO is embedding the patient voice into our world-class standards by incorporating patients and families as full and equal members of our standard development technical committees to ensure that their voice is reflected to improve quality and safety. AC has introduced new assessment models, such as patient surveyors and patient journeys, to better assess active person-centred engagement at the direct-care, organizational and systems levels. Join our CEO, Leslee J. Thompson as she speaks to our People Powered Health™ movement! SPEAkER

Leslee J. Thompson, CHE – CEO, Health Standards Organization and Accreditation Canada

THE BIG DATA JOuRNEy – THE PATHWAy TO quALITy, SAFETy AND EFFICIENCy IN SuPPORTING Salon D – Delta PATIENT CARE THROuGH INNOVATIVE PROCuREMENT AND ADAPTIVE LEADERSHIP Traditionally relinquished to the back rooms and basements of hospitals, regulators and decision-makers are increasingly seeing the role of procurement and supply chain as an enabler to achieve innovative and value-based procurement. Achieving this is no easy feat – it requires organizations to harness the power of supply chain data, integrate it with clinical data to enable tracking of outcomes, monitor contracts and agreements achieved through value based procurement and support the reporting on outcomes at the patient level. During this breakfast session, the audience will learn about the changes organizations must make to their processes to successfully achieve this transformation. SPEAkER

Jitendra Prasad – Chief Program Officer, Contracting, Procurement & Supply Management, Alberta Health Services


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brEakfasT sEssiOns | monday, June 4 | 07:15 – 08:15

INNOVATION AND BuSINESS INTELLIGENCE DRIVES SMARTCARE TO IMPROVE PATIENT OuTCOMES Bannerman 2 – CC At Markham Stouffville Hospital (MSH), SmartCare describes innovation and the tools that support a culture of innovation. MSH values innovation as an enabler to deliver patient care that is more efficient, more convenient, better coordinated, and smarter. SmartCare is providing the right care to the right patient at the right cost. As part of their strategic plan, MSH launched an Office of Innovation in 2016 to foster a culture of innovation; support their people and patient experience strategies; advance quality and performance indicators; and embed innovations into practice. In this presentation, practical examples of innovation will be highlighted that have made a significant difference in the lives of patients. Learn how MSH’s implementation of a business intelligence (BI) tool has become a critical piece of the hospital’s innovation portfolio. It allows the hospital to learn quickly from data collected about patients, take that learning and deploy it literally the next day in the form of actions that would improve the patient experience and provide sustainable care. Ultimately, the insights gained drive clinical performance, increase physician engagement, and enhance the patience experience. SPEAkERS

Grace Auh – Manager, Business Intelligence & Analytics, Markham Stouffville Hospital Tara Myshrall – Canadian Healthcare Account Executive, Information Builders (Canada) Inc. 07:15 – 08:15

Continental breakfast – Exhibit viewing Sponsored by: HealthPRO

08:30 – 09:20

plEnary

Lobby – CC

Opening ceremonies 

Bowring – CC

SPEAkERS

The Honourable Ginette Petitpas Taylor, P.C., M.P. – Minister of Health (Invited - Awaiting confirmation) The Honourable John Haggie – Minister of Health and Community Services of Newfoundland and Labrador

The honourable ginette petitpas Taylor was elected in October 2015

as a Member of Parliament in the riding of Moncton–Riverview–Dieppe. Ms. Petitpas Taylor serves as the Chair of the Subcommittee on Private Members’ Business of the Standing Committee on Procedure and House Affairs, and is a Member of the Subcommittee on Private Members’ Business of the Standing Committee on Procedure and House Affairs, and of the Standing Committee on Procedure and House Affairs. She also served as the Deputy Government Whip from December 2015 to January 2017. In January 2017, she was named Parliamentary Secretary to the Minister of Finance.

Ms. Petitpas Taylor has spent her entire life advocating for a fair and just society for all. She was the former Chair of the New Brunswick Advisory Council on the Status of Women and a member of the Coalition for Pay Equity. She has volunteered with several community organizations, both provincially and locally, including the Coalition Against Abuse in Relationships and the Canadian Mental Health Association’s Suicide Prevention Committee in Moncton. Ms. Petitpas Taylor was the Codiac RCMP Victim Services Coordinator, during which time she provided crisis counselling, domestic violence intervention, and domestic violence risk assessment to victims of crime. She also served on the City of Moncton’s Public Safety Advisory Committee, which was commissioned by Moncton City Council in 1996 to proactively influence the community through crime prevention promotion and to help Council respond to problematic issues as they arise. Ms. Petitpas Taylor grew up in Dieppe, New Brunswick, and graduated from l’Université de Moncton with a Bachelor’s degree in social work. Born in England, the Honourable John haggie completed his medical studies at Victoria University in Manchester. He held several positions as physician, surgeon, tutor and registrar in the North West region of England and after a two-year fellowship, he received a doctorate in cancer research. Since moving to Canada in the early nineties, Minister Haggie has had a long and distinguished career in medicine in Newfoundland and Labrador. He practiced initially as a general surgeon in St. Anthony with the Grenfell Region Health Services. In 1997, he was appointed attending surgeon of general and vascular surgery at James Paton Memorial Hospital in Gander. In 2008, he was appointed Chief of Staff at James Paton Memorial Hospital. Minister Haggie served as President of the Newfoundland and Labrador Medical Association and the Canadian Medical Association. In Newfoundland and Labrador’s 2015 general election, he was elected MHA for the District of Gander and appointed to Cabinet to serve as the Minister of Health and Community Services. Minister Haggie resides in Gander with his wife Jeanette and two Westies, Chloe and Gracie.

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monday, June 4 | 09:20 – 10:20 | plEnary sEssiOn

09:20 – 10:20

plEnary

Social determinants, health equity and health professionals



Bowring – CC

Social determinants of health imply that the key determinants of health lie outside the healthcare system. That said, there is a great deal that health professionals and systems can do to address the wider determinants of health, hand in hand with transformation and innovation. We have identified five domains: 1. Education and training; 2. Seeing patients in a wider perspective; 3. Health systems as employers; 4. Working in partnership / cross sector; and 5. Advocacy. In relation to advocacy, surveys show that nurses, doctors, teachers and scientists are among the groups most trusted by the general population. Building on this trust, we in the health sector, have a responsibility to advocate for conditions leading to greater health equity in the populations we serve. SPEAkER

Professor Sir Michael G. Marmot – Professor of Epidemiology at University College London, Director of the UCL Institute of Health Equity, and Immediate Past President of the World Medical Association

sir michael marmot is Professor of Epidemiology at University College London, Director of the UCL Institute of Health Equity, and Immediate Past President of the World Medical Association. He is the author of The Health Gap: the challenge of an unequal world (Bloomsbury: 2015) and Status Syndrome: how your place on the social gradient directly affects your health (Bloomsbury: 2004). Professor Marmot holds the Harvard Lown Professorship for 2014-2017 and is the recipient of the Prince Mahidol Award for Public Health 2015. He has been awarded honorary doctorates from 18 universities. Professor Marmot has led research groups on health inequalities for over 40 years. He chairs the Commission on Equity and Health Inequalities in the Americas, set up in 2015 by the World Health Organization’s Pan-American Health Organization (PAHO/ WHO). He was Chair of the Commission on Social Determinants of Health (CSDH), which was set up by the World Health Organization in 2005, and produced the report entitled: ‘Closing the Gap in a Generation’ in August 2008. At the request of the British Government, he conducted the Strategic Review of Health Inequalities in England post 2010, which published its report ‘Fair Society, Healthy Lives’ in February 2010. This was followed by the European Review of Social Determinants of Health and the Health Divide, for WHO Euro in 2014. He chaired the Breast Screening Review for the NHS National Cancer Action Team and was a member of The Lancet-University of Oslo Commission on Global Governance for Health. He set up and led a number of longitudinal cohort studies on the social gradient in health in the UCL Department of Epidemiology & Public Health (where he was head of department for 25 years): the Whitehall II Studies of British Civil Servants, investigating explanations for the striking inverse social gradient in morbidity and mortality; the English Longitudinal Study of Ageing (ELSA), and several international research efforts on the social determinants of health. He served as President of the British Medical Association (BMA) in 2010-2011, and is President of the British Lung Foundation. He is an Honorary Fellow of the American College of Epidemiology; a Fellow of the Academy of Medical Sciences; an Honorary Fellow of the British Academy, and an Honorary Fellow of the Faculty of Public Health of the Royal College of Physicians. He was a member of the Royal Commission on Environmental Pollution for six years and in 2000 he was knighted by Her Majesty The Queen, for services to epidemiology and the understanding of health inequalities. Professor Marmot is a Member of the National Academy of Medicine. 10:20 – 10:50


Lobby – CC

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cOncurrEnT sEssiOns | monday, June 4 | 10:50 – 11:50

10:50 – 11:50

uAR

cOncurrEnT sEssiOns

1

Salon A – Delta

21 quESTIONS HEALTHCARE BOARDS SHOuLD BE ASkING ABOuT RISk (Intermediate)

FACILITATORS

Polly Stevens – HIROC Annette Down, CHE – HIROC Jordan Willcox – William Osler Health System

vEO/DC

2

BRIDGING THE GENERATIONAL GAP IN HEALTH LEADERS (Introductory)

Bannerman 2 – CC

PANELISTS

Michelle Moonesar – Emerging Health Leaders Canada Dr. Zayna Khayat – Saint Elizabeth Bill Tholl – Tholl Health Leadership Consulting MODERATOR

Michelle Moonesar – Emerging Health Leaders Canada

uLS

3

PANEL ON EMERGING CHALLENGES FOR HEALTH AND HEALTHCARE WITH CLIMATE CHANGE (Intermediate)

Salon B – Delta

FACILITATORS

Neil Ritchie – Canadian Coalition for Green Health Care Dr. Courtney Howard – Canadian Association of Physicians for the Environment

uST

4

Bannerman 1 – CC

CHAMPIONS OF CHANGE: THE ROLE OF THE HEALTHCARE SySTEM IN POPuLATION HEALTH (Intermediate)

PANELISTS

Jean Harvey – Canadian Institute for Health Information Dr. Jeffrey Turnbull – Health Quality Ontario MODERATOR

Mélanie Josée Davidson – Canadian Institute for Health Information

uST

5

SySTEMS TRANSFORMATIONS 

(French and English presentations)

(Intermediate)


ABSTRACTS

When change is at your doorstep: supporting innovation in cardiac care Janis McGladrey, CHE – Providence Health Care / Fraser Health / Vancouver Coastal Health Sandra Lauck – Providence Health Care The description for the French session was not finalized prior to printing of the program. Please visit the mobile app or www.nhlc-cnls.ca for up-to-date information.

muDC/EO

6

PARTNERSHIPS WITH PATIENTS AND FAMILIES (Introductory / Intermediate)

ABSTRACTS

Changing outcomes through patient and family partnerships Mari Iromoto – Michael Garron Hospital / Toronto East Health Network Lorrie Hamilton – Michael Garron Hospital / Toronto East Health Network Patients and families as leaders: partnering with patients and families in the design, delivery, and evaluation of the Better Together Campaign in Canada Christine Maika – Canadian Foundation for Healthcare Improvement Angela Morin – Patient Partner

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Pippy – CC

monday, June 4 | 10:50 – 11:50 | cOncurrEnT sEssiOns

mu ST/LS

7

Churchill – CC

LEADERSHIP (Introductory / Intermediate)

ABSTRACTS

Growing system leadership capacity as a winning condition for change Leah Martuscelli, CHE – Southlake Regional Health Centre Sandra Smith, CHE – Southlake Regional Health Centre “True to Self – Transforming and instilling a culture of Authentic Leadership” Dr. Marcy Saxe-Braithwaite, CHE – Nova Scotia Health Authority

vAR/DC/ST

8

Salon D – Delta

DIGITAL HEALTH (Introductory / Intermediate)

ABSTRACTS

Expanding digital health in First Nations Communities Shelagh Maloney – Canada Health Infoway Implementing remote consult solutions: the RACETM experience Margot Wilson, CHE – RACETM Implementing remote consult solutions: the BASETM experience Dr. Erin Keely – The Ottawa Hospital Valuing the effects of connected health information in Canada Bobby Gheorghiu – Canada Health Infoway Leveraging technology to improve patient outcomes in rural communities Dan Bond – Eastern Health Maximizing impact: using digital health for youth mental health Fraser Ratchford, CHE – Canada Health Infoway MODERATOR

Neil Drimmer, CHE – Canadian Foundation for Healthcare Improvement

vLS

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Victoria – CC

COACHES’ CORNER (Pre-registration mandatory)

Delegates must pre-register to participate in the coaching session. Please check with the registration desk for possible openings. COACHES

Arden Krystal, CHE – President and CEO, Southlake Regional Health Centre Brenda Rebman, CHE – President and CEO, Futures RPI Dwight Nelson, CHE – President and Chief Operating Officer, Carewest Ed Mantler, CHE – Vice President, Programs and Priorities, Mental Health Commission of Canada Janice Skot, CHE – President and CEO, Royal Victoria Regional Health Centre Ken Baird, CHE – Vice President, Clinical Supports, Eastern Health Marnie Escaf, CHE – Senior Vice President, University Health Network Scott McIntaggart, CHE – Senior Vice President, University Health Network Trevor Clark, CHE – Vice President Finance and Operations, Markham Stouffville Hospital Whitney Green – President and General Manager, Roche Diagnostics Sponsored by: Roche 11:50 – 13:20

Luncheon Presentation of the Robert Wood Johnson Awards Sponsored by: Johnson & Johnson Medical Companies


Bowring – CC

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cOncurrEnT sEssiOns | monday, June 4 | 13:30 – 15:00

13:30 – 15:00

uST


10 HOSPITALS AS COMMuNITy ANCHORS: BuILDING HEALTH AND WEALTH THROuGH

Bannerman 1 – CC

PROCuREMENT, EMPLOyMENT, INVESTMENT AND ENGAGEMENT (Intermediate)

PANELISTS

Stacia Clinton – Healthcare Without Harm Jason Bilsky – Yukon Hospital Jerry Koh – MaRS Solutions Lab Jennifer Reynolds – Food Secure Canada/Nourish MODERATOR

Beth Hunter – McConnell Foundation/Nourish

uST

11

THE INTERNATIONAL ACuTE CARE OF THE ELDERLy (ACE) COLLABORATIVE FOR IMPROVING THE CARE OF HOSPITALIzED OLDER ADuLTS: TEACHING, COACHING, AND MENTORING STRATEGIES TO PROMOTE SySTEM-WIDE quALITy IMPROVEMENT FOR OLDER PEOPLE (Intermediate)

Bannerman 2 – CC

PANELISTS

Dr. Samir Sinha – Sinai Health System and University Health Network Jocelyn Bennett – Healthcare Executive and Nurse Leader Nana Asomaning – Mount Sinai Hospital Jerry Hodge – Mount Sinai Hospital MODERATOR

Nicole Pollack – Canadian Foundation for Healthcare Improvement

mEO

12

SuPPORTING HEALTHCARE WORkERS – PROMOTING NEW PROMISING PRACTICES IN PSyCHOLOGICAL HEALTH AND SAFETy (Intermediate)

Salon A – Delta

PANELISTS

Dr. Dan Bilsker – Vancouver Psych Health and Safety Ltd. Dr. Merv Gilbert – Vancouver Psych Health and Safety Ltd. Graham Dickson – Royal Roads University MODERATOR

Ed Mantler, CHE – Mental Health Commission of Canada

uST

13

A PAN-CANADIAN VIEW – TELEHOMECARE STRATEGIES AND SuCCESS (Introductory)

Salon B – Delta

PANELISTS

Kimberly Ghaney – Eastern Health Dan Bond – Eastern Health MODERATOR

Krista Balenko – Canada Health Infoway

muST/DC

14

MENTAL HEALTH (Introductory / Intermediate / Advanced)

Pippy – CC

ABSTRACTS

Successful setup of a hospital-based program for the design, development and implementation of evidence informed integrated care pathways to improve quality of care Saima Awan – Centre for Addiction and Mental Health Jyll Simmons – Centre for Addiction and Mental Health Measuring mental health wait times in Canada Jennifer D’Silva – Canadian Institute for Health Information Mélanie Josée Davidson – Canadian Institute for Health Information Psychological health and safety in my workplace Joanne Goosney – Western Health

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monday, June 4 | 13:30 – 15:00 | cOncurrEnT sEssiOns

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15

LEADERSHIP TO ADDRESS SENIORS ISSuES  (French and English presentations) (Introductory / Intermediate)


ABSTRACTS

Le proche aidant d’aîné, un rôle à connaître et reconnaître dans nos institutions Monique Nadeau, CHE – L’Appui pour les proches aidants d’aînés (OBNL – Québec) An unacceptable reality: enabling nursing knowledge for quality resident outcomes Sara Lankshear – Georgian College System leadership in action: an integrated service to support seniors in crisis in the community Debra Walko – LOFT Community Services Ashnoor Rahim – WoodGreen Community Services

uST

16

Churchill – CC

COMMAND CENTRES: SHINING THE LIGHT BETWEEN THE SEAMS (Introductory)

PANELISTS

Jane Casey – Humber River Hospital Penny Porteous – Florida Hospital Adventist Health Systems Zahava Uddin, CHE – GE Healthcare Partners MODERATOR

Zahava Uddin, CHE – GE Healthcare Partners

uST

17

Salon D – Delta

BuILDING THE WINNING CONDITIONS FOR PATIENT SAFETy (Intermediate)

PANELISTS

Chris Power, CHE – Canadian Patient Safety Institute Polly Stevens – HIROC Alex Munter, CHE – Children’s Hospital of Eastern Ontario Linda Hughes – Patients for Patient Safety Canada MODERATOR

Dale Schierbeck – HealthCareCAN

vLS

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Victoria – CC

COACHES’ CORNER (Pre-registration mandatory)

Delegates must pre-register to participate in the coaching session. Please check with the registration desk for possible openings. COACHES

Andrew Neuner, CHE – Chief Executive Officer, Health Quality Council of Alberta David Thompson, CHE – Vice President Community Hospitals and Programs, Fraser Health Authority Howard Waldner, CHE – Dean, School of Health and Public Safety, Southern Alberta Institute of Technology Jennifer McCue, CHE – President and CEO, Bethany Care Society Karen Stone – Vice President Human Resources and Facilities, St. Joseph’s Health Care Kathy MacNeil, CHE – President and CEO, Island Health Linda Davis, CHE – President and CEO,, Northumberland Hills Hospital Paul Heinrich, CHE – President and CEO, North Bay Regional Health Centre Scott McIntaggart, CHE – Senior Vice President, University Health Network François Drolet – Director, Public Affairs, Roche Diagnostics Sponsored by: Roche 15:00 – 15:30


Lobby – CC


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PRIDE OF OUR PROFESSION Celebrate with us and congratulate your colleagues on Twitter: #CCHLeaders #CCHLDifferenceMaker

3M Health Care Quality Team Awards Quality Improvement Initiative(s) Across a Health System:

Trillium Health Partners and Saint Elizabeth Health Care

For more information about the National Awards Program visit cchl-ccls.ca

Quality Improvement Initiative(s) Within an Organization:

Nova Scotia Health Authority

Sponsored by:

Award of Excellence in Mental Health and Quality Improvement

Celebrating the Human Spirit Award

Sponsored by:

Sponsored by:

Dr. Jeff Beselt

Dr. Kathleen A. Pajer

Energy and Environmental Stewardship Award

CCHL Distinguished Leadership Award Sponsored by:

Markham Stouffville Hospital Sponsored by:

Dianne Doyle, FCCHL

Chapter Awards for Distinguished Service

Lt. Col. John Crook, CHE Alberta

Jerry Stanger, CHE BC Lower Mainland

Akos Hoffer, CHE Eastern Ontario

Dudley Cosford Greater Toronto Area

Ajay Bhardwaj, CHE Hamilton and Area

Dean Blanchard, CHE NEON Lights

Jennifer McCue, CHE Southern Alberta

Congratulations to the 2018 National Awards Program recipients Excellence in Diversity and Inclusion Award Michael Garron Hospital Toronto East Health Network

Sponsored by:

Mentorship Award

Excellence in Patient Safety Award Providence Health Care

Sponsored by:

Nursing Leadership Award

Sponsored by:

Andrew Neuner, CHE

Sponsored by:

Candy Garossino

President’s Award for Outstanding Corporate Membership in the College Mallinckrodt Pharmaceuticals

Recognition in Delivering Value-based healthcare Thunder Bay Regional Health Sciences Centre and University Health Network

The Robert Zed Young Health Leader Award

The Robert Wood Johnson Awards Natasha Wilson, University of Alberta Belinda Maciejewski, University of Ottawa Alejandro Gutierrez Ocampo, Dalhousie University Major Terrance Patterson, University of Toronto Jennifer Krempien, University of British Columbia Dr. Marc Beltempo, University of Montreal Sponsored by:

Recognition made possible by:

Sponsored by:

Carrie Jeffreys, CHE

plEnary | monday, June 4 | 15:30 – 16:00

15:30 – 16:00

plEnary

Great Canadian Healthcare Debate voting

Bowring – CC

Building on the success of the past three years, the 2018 debate will be an opportunity to update on our progress on the past motions: mental health, Indigenous health and seniors. Collectively, we will determine the most pressing next steps on these past motions. The top motions supporters from the past three years – Ed Mantler, Dr. Alika Lafontaine, and Amy Porteous – will serve as policy leaders for each theme starting with an update on what has been accomplished so far and the gaps that still exist. After the updates, conference delegates will be asked to vote on the top three from a list of the “top nine” motions to be debated on day two of the conference. Hosted by André Picard, delegates will cast their votes using hand-held technology. Please familiarize yourself with the top motions and be prepared to let us know which ones you want to see debated! Once you register for NHLC, you will have access to the full Issue Briefs for each of the motions via email prior to the conference. Summary briefs for each motion can be found in your delegate package and at the registration desk. You can also access full Issue Briefs on the NHLC website at www.nhlc.cnls.ca. On June 5th, sponsors of the top motions will take part in a lively debate that provides an opportunity for conference delegates to contribute to the discussion and provide their advice on the path forward. Debate exclusive sponsor: SPEAkERS

Ed Mantler, CHE – Vice President, Programs and Priorities, Mental Health Commission of Canada Dr. Alika Lafontaine – Anesthesiologist, Collaborative Team Leader - Indigenous Health Alliance Amy Porteous – Vice-president of Public Affairs, Planning and Family Medicine, Bruyère Continuing Care A highly motivated visionary and an expert at building partnerships, engaging stakeholders, and inspiring change, Ed mantler has led innovation and improvement in healthcare for over two decades. As Vice President of Programs and Priorities at the Mental Health Commission of Canada, Ed is dedicated to promoting mental health and changing the attitudes of Canadians toward mental health problems and illnesses. By collaborating with stakeholders to improve mental health services and supports, he leads the way for change. Ed pays particular attention to reducing stigma and increasing mental resiliency through innovative measures like Mental Health First Aid, the National Standard for Psychological Health and Safety in the Workplace, the Mental Health Strategy for Canada, the Knowledge Exchange Centre and Prevention and Promotion activities. Ed is accustomed to wearing many different hats. He was CEO of the Physician Recruitment Agency of Saskatchewan and Senior Operating Officer of the University of Alberta Hospital. As an Accreditation Surveyor with Accreditation Canada, he contributes to quality and safety in healthcare across Canada and internationally. Ed is also a Registered Psychiatric Nurse, holds a Master’s of Science Administration, and is a Certified Health Executive.

dr. alika lafontaine is an Aboriginal physician of Cree and Anishinaabe heritage, born and raised in Southern Saskatchewan/Treaty 4 territory. After being labeled learning disabled as a child, his parents made the difficult decision to homeschool him and at age 16 became one of the youngest recipients of a prestigious undergraduate NSERC research grant through the University of Regina. After completing a Bachelor of Science in chemistry, he completed his MD at the University of Saskatchewan followed by a five-year fellowship in anesthesiology. In the midst of his fellowship, Lafontaine became CBC’s “Canada’s Next Great Prime Minister,” winning the competition with a platform focused on reconciling the Treaty relationship between Canada’s Indigenous Peoples and Canadians. In addition to other awards and honours, Lafontaine remains the youngest recipient of the Indspire Award -- the highest honour Aboriginal Peoples give their own for the past 20 years -- and in 2015 he was selected as a recipient of the Canadian Medical Association Young Leaders Award (Early Career). Though story-telling, real patient encounters and his own experience, Lafontaine lectures across Canada on the role bias, discrimination and racism has on patient care and why addressing these issues lies at the core of improving the health of First Nations, Metis and Inuit Peoples. Lafontaine currently serves on the boards of several non-profits, including the Indigenous Physicians Association of Canada. He is an elected member of the representative forum of the Alberta Medical Association and is Medical Lead for the Aboriginal Health Program - North Zone of Alberta Health Services.

amy porteous is vice-president of Public Affairs, Planning and Family Medicine. In this capacity, she provides leadership and oversight for Bruyère’s planning process, partnerships development, cultivation of external relations and communications. She has over 13 years of experience working with senior leadership teams in the Ottawa area, at both Bruyère and the Ottawa Children’s Treatment Centre. Her experience includes leading various strategic planning exercises, operational oversight for residential programs, quality and risk, the development of various proposals for new programs or services, just to name a few.

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Mrs. Porteous has a Masters in Health Administration from the University of Ottawa and has completed a thesis study in the field of quality and impact of change, making her a great advocate for advancing research in the areas of administration and healthcare. She continues to pursue new knowledge in leading studies that advance capacity planning in her area of passion – residential care. She has obtained certification from AdvantAge Ontario as a certified long-term care administrator. She is also the recipient of the Robert Zed Young Health Leader Award from the Canadian College of Health Leaders. In her free time, Mrs. Porteous volunteers as she believes in making a difference locally and in having a community impact. As such, she was the vice-chair of the United Way Community Impact Cabinet and has led numerous leadership and information sessions within the Orléans community. She is also a proud mother of three.

16:00 – 17:15

plEnary

The future of health in a digital (and exponential) world 

Bowring – CC

“Medicine will change more in the next 10 years, than it did in the last 100.” Why is this statement by futurist Vivek Wadhwa truer than ever, and how can Canada be a leader instead of a laggard in this transformation? The base assumptions upon which medicine was designed centuries ago, and upon which health systems were built, are largely no longer valid nor relevant. Like every other global core system that is emerging from the industrial age to the information age, health and healthcare are rebasing. The future of health is a shift from a legacy (current) paradigm centered around “the system”, to a paradigm centered around the “citizen” (or user, patient, consumer, taxpayer, employee…). In her presentation, Dr. Khayat will outline the major forces that are (finally) tipping health systems in Canada and around the world towards the future of health. She will work through the six underlying shifts that are at play, and highlight how and where digital tools are enabling and, in some cases, accelerating these shifts. She will conclude with lessons learned about the barriers to realizing the future of health in a digital world, and reflect on Canada’s potential to lead – instead of follow- the digital transformation, drawing inspiration from the work of courageous health leaders in Canada and globally. The session will wrap up with Zayna moderating a fireside chat with a patient-preneur and a doc-preneur who are embracing the mindset of “digital first, physical next” to creatively destroy our legacy analog, linear, hierarchical and centralized healthcare paradigm. SPEAkERS

Dr. Zayna Khayat – Future Strategist, Saint Elizabeth Dr. Robin McGee – Registered Clinical Psychologist and Patient Dr. Sean Connors – Clinical Chief of Cardiology, Eastern Health

dr. zayna khayat is the Future Strategist, Saint Elizabeth, a national health organization

providing health services in homes and communities across Canada. She is Faculty of Singularity University’ Exponential Medicine stream since 2016. In 2017 Zayna was seconded from MaRS Discovery District, an innovation hub in Toronto, Canada to the REshape Health Innovation Centre at Radboud university medical centre in Nijmegan, Netherlands. At the REshape Center, she was their “Innovation Sherpa in Chief”, working on several key initiatives to strengthen the Dutch health innovation ecosystem. At MaRS in Toronto, Zayna lead the Health System Innovation platform from 2014 to 2017, helping smooth the path to adoption of health innovation by health and care systems in Canada and around the world. Dr. Khayat is also an adjunct faculty with the Rotman School of Management in the Health Sector Strategy stream. Zayna completed her Ph.D. in biochemistry from the University of Toronto (2001), followed by a long career in strategy consulting, including as a Principal in the healthcare practice of The Boston Consulting Group (BCG).

dr. robin mcgee is a Registered Clinical Psychologist, mother, wife, educator, and friend.

Living in Nova Scotia, she has been a dedicated clinician in health and education settings for over 30 years. Since her diagnosis, she has been very active in advocacy, mentorship, and fundraising on behalf of cancer patients. In particular, she has been involved in provincial, national, and international initiatives aimed at improving standards of cancer care. She has been awarded the Canadian Cancer Society’s highest honour, the National Medal of Courage. Robin was also decorated by the Governor-General of Canada with the Sovereign’s Medal for Volunteers. Her book The Cancer Olympics, which describes her fight for survival, medical justice, and fair chemotherapy policy, has won seven literary awards and was listed among the best 55 self-published books of 2015. Proceeds of her book go to cancer support programs. Robin is currently in treatment for a recurrence of her colorectal cancer.

dr. sean connors is a cardiologist practicing in St John’s. He trained at the University of

Oxford, England completing a doctorate in cardiac physiology before completing medical school and a specialty in internal medicine in St John’s, NL. He subsequently completed a fellowship in cardiology at the University of Toronto followed by a subspeciality in cardiac electrophysiology at the University of Oklahoma and the Ottawa Heart Institute.

In 1999 Dr. Connors returned to Newfoundland and Labrador to start practice in Cardiology. Dr. Connors is currently an associate professor of medicine with Memorial University and Clinical Chief of the Cardiac Care Program with Eastern Health. His research interests include the genetics of sudden cardiac death. Recently he has been involved in the optimization of value in the healthcare system and the creation of “smart” schedules.


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sOcial EVEnTs | monday, June 4 | 17:15 – 22:00

17:15 – 18:30

Chairs’ reception

Lobby – CC Feisal Keshavjee, CHE, Board Chair of the Canadian College of Health Leaders and David Diamond, Board Chair of HealthCareCAN are pleased to invite all participants to a reception, providing an excellent opportunity to meet board members, renew old acquaintances and make new ones.


18:45 – 22:00

Optional social event – Rally in the alley on George Street (Pre-registration mandatory)

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Lobby – CC

St. John’s infamous George Street has the most bars and pubs per square foot of any street in Canada. Come experience the famous nightlife of downtown St. John’s in this pub crawl for NHLC delegates. Get ready to enjoy a traditional fish and chips dinner, learn local step dancing and some local songs, be welcomed into the Order of Screechers and enjoy local entertainment. It is a time to be remembered for years to come. A limited number of tickets may be available at the registration desk at the cost of $85 plus HST. The price includes dinner, entrance to pubs, three beverages and entertainment. Meet in the lobby of the St. John’s Convention Centre at 18:35 for departure at 18:45.

Get a 360-Degree View of Patients, Workforce, Facilities, and Critical Domains

Omni-HealthData provides out-of-the-box applications that give you access to your entire universe of information: • Get insights in key areas like physician practice management, hospital system performance, care management, and patient experience • Provide a consistent, holistic view of enterprise health information • Facilitate broad-reaching data governance • Cleanse and enrich data • Use evidence-based reporting to align with Health System Funding Reform (HSFR) requirements Visit omnihealthdata.com for more information.

tuesday, June 5 | 07:00 – 08:30 | brEakfasT sEssiOns

TuEsday, JunE 05, 2018 07:00 – 16:30

Registration

07:00 – 07:40

brEakfasT sEssi On

Lobby – CC (Pre–registration mandatory)

THE 2017 GREAT CANADIAN HEALTHCARE DEBATE WINNER, A NAtioNAl AffordAble ANd bannerman 1 – CC Supportive HouSiNg StrAtegy for SeNiorS, REFLECTS ON THE yEAR THROuGH A LEADS LENS The development of a “National Affordable and Supportive Housing Strategy for Seniors” focused on the provision of supportive, community (whether assisted, congregate, long-term care or home) living, emerged as the top priority, with 53% of the audience vote, in the Great Canadian Healthcare Debate held at the National Health Leadership Conference (NHLC) in Vancouver, British Columbia, June 2017. Sponsored by Amy Porteous, Vice President of Public Affairs, Planning and Family Medicine at Bruyère Continuing Care, the priority urged ministries of health and infrastructure communities to move with a strategy to work together to create affordable living communities with supports. One year later, join Amy as she reflects on the year since winning the debate using a LEADS lens. An update on LEADS evidence, uptake and distribution will also be provided. SPEAkERS

Amy Porteous – Vice-President, Public Affairs, Planning and Family Medicine, Bruyère Continuing Care Brenda Lammi – Director, LEADS Canada, Canadian College of Health Leaders Sponsored by: Roche 07:15 – 08:15

brEakfasT sEssi Ons

(Pre–registration mandatory)

WE CAN’T AFFORD TO BE PATIENT WITH PATIENT SAFETy Salon D – Delta Some say patience is a virtue. However, when 1 in every 18 hospital stays results in a harmful event, we can ill afford to be patient. Join CPSI CEO Chris Power as she outlines the need for action to improve the safety of healthcare in Canada, why our healthcare system ranks 9th in the world according to a 2017 study by the Commonwealth Fund, and what we can do to improve. By the end of the session, participants will have a new understanding of the state of patient safety in Canada and how CPSI’s bold new strategy Patient Safety: Right Now is poised to make a difference. SPEAkER

Chris Power, CHE – CEO, Canadian Patient Safety Institute

BECOMING AN ORGANIzATION AT THE FOREFRONT OF HEALTHCARE LANGuAGE ACCESS! Salon B – Delta For many years, in Canada, as elsewhere in the world, health organizations have had to innovate in order to remove barriers to access to quality and safe services in a minority language situation. Among these innovations, the establishment of linguistic accessibility standards is very promising. The Health Standards Organization (HSO) and the Société Santé en français (SSF) are collaborating towards the creation of the Organizational Competency Recognition Program and the Communication in Minority Language Situations standards to assess the quality of linguistically adapted services among health service providers. Amongst the objectives of this project, HSO is in the process of creating a standard on Communication in Minority Language Situations, which is aimed specifically at improving the access of Canada’s two official linguistic minorities (French outside Quebec and English within Quebec) to quality health and social services along the continuum of care. The session will provide participants with an overview of this new standard of quality and access. This session will present the effect of the standard in the delivery of health services, the tools that will support the implementation of the standard, and finally the success as well as the impact of the standard in affected communities. A breakfast not to be missed for all health equity enthusiasts! SPEAkERS

Sébastien Audette – President, Health Standards Organization Amy Pack – Program Manager, Health Standards Organization Michel Tremblay – Director General, Société Santé en français


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Spotlight on Innovation:

EASTERN HEALTH Meeting national standards of excellence: Accredited with Exemplary Standing, highest possible rating from Accreditation Canada.

Developing innovative technology solutions to improve quality of care and the patient experience.

Increasing access to mental health and addictions services, and providing care specific to individual needs.

Creating a Nuclear and Molecular Medicine facility that houses state-of-the-art testing and diagnosing equipment.

Improving the flow of patients throughout the health-care system to provide the right care in the right setting at the right time.

Building partnerships with community organizations to improve access to primary health care.

www.healthcarecan.ca

Brought to you by:

Visit us at Booth #10

For a chance to win your next program or course enrolment!

www.CHALearning.ca

CHA Learning is the professional development division of HealthCareCAN, and Canada’s only online healthcare learning provider for all Canadians. Advance your knowledge and skills in the following program areas: Management & Leadership

Health Information

Food & Nutrition

Long-Term Care

Quality & Safety

Governance

Health Research

Lean Healthcare Certification

brEakfasT sEssiOns

07:45 – 08:30

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tuesday, June 5 | 07:15 – 08:15

brEakfasT s EssiOn

(Pre–registration mandatory)

THE HuMBOLDT TRAGEDy - REFLECTIONS ON LEADERSHIP, CARE AND COMPASSION Bannerman 2 – CC Nothing draws Canadians together like crisis – and the tragedy surrounding the Humboldt Broncos crash was no different. Responding to this event required Healthcare professionals to pull together in an unprecedented way – and there are stories of leadership and heroism. Join Suann Laurent, COO from Saskatchewan Health Authority in an interactive breakfast session. As leader of the coordinated response, Suann will share leadership ‘lessons learned’. Space is limited. Sponsored by: Hill-Rom SPEAkER

Suann Laurent – Chief Operating Officer, Saskatchewan Health Authority MODERATOR

Feisal Keshavjee, CHE – Board Chair, Canadian College of Health Leaders 07:15 – 08:30

Continental breakfast – Exhibit viewing Sponsored by: HealthPRO


June 10-11, 2019 • Toronto, ON The Call for Abstracts will be available in September 2018. For further information, visit www.nhlc-cnls.ca this summer.

Lobby – CC

2019

tuesday, June 5 | 08:30 – 10:30 | plEnariEs

08:30 – 08:40

plEnary

welcome remarks and presentation of the legacy of leadership award 

Bowring – CC

Presented by: HealthCareCAN

08:40 – 10:30

plEnary

The great canadian healthcare debate



Bowring – CC


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HealthCareCAN and the Canadian College of Health Leaders are delighted to host the 4th Great Canadian Healthcare Debate. Building on the success of the past three years, the 2018 debate will be an opportunity to update on our progress on the past motions: mental health, Indigenous health and seniors’ health. Collectively, we will determine the most pressing next steps on these past motions. André Picard, Globe and Mail’s health reporter and columnist will be moderating the 2018 Debate. Based on presentation of the top 3 motions, Mr. Picard will be asking delegates the following question: If you could prioritize just one resolution, which one would it be? – a challenging question, no doubt, given the many competing priorities in today’s health system. Wendy Nicklin, CHE, FACHE has led a distinguished Policy Resolution Committee* to identify those motions with the greatest potential to create transformation of service delivery at the provincial/territorial or national level; to reveal new insights or to create positive policy change; to have a broad impact on the population, healthcare delivery organizations and/or system performance; to generate public interest; and be actionable with the potential to create concrete outcomes. We called on Canadian health leaders, from emerging to seasoned, to let us know – What are the most pressing issues that must be addressed in either mental health, Indigenous health or seniors’ health? The National Health Leadership Conference partners are committed to ensuring that priority motions adopted at the Great Canadian Healthcare Debate move forward. Join us at the Great Canadian Healthcare Debate where you can participate in this unique opportunity to debate and advance priority policy resolutions! HOST

André Picard – Health Reporter and Columnist, The Globe and Mail Debate exclusive sponsor:

andré picard is the health columnist at The Globe and Mail and the author of five books, most recently “Matters of Life and Death.” He has received much acclaim for his journalism, including being an eight-time finalist for the National Newspaper Awards, Canada’s version of the Pulitzer Prize. André is a graduate of the University of Ottawa and Carleton University, and has received honorary doctorates from six universities, including UBC and the University of Toronto. He lives in Montréal. *Policy resolution committee members – Wendy Nicklin, CHE, FACHE (Chair); Patrick Dumelie; Maria Judd; Greg Lawrie, CHE; Dr. Bernard Leduc; Sharon Nettleton; Jennifer Pougnet, CHE; Chris Power, CHE; and Michael Redenbach, CHE. NHLC: Sue Owen, CHE; Paul-Émile Cloutier; Jonathan Mitchell, CHE; Lucie Boileau 10:30 – 11:00


Lobby – CC


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cOncurrEnT sEssiOns | tuesday, June 5 | 11:00 – 12:00

11:00 – 12:00

uST

cOncurrEnT sEssiOns

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PHySICIAN LEADERS’ NETWORk DEVELOPMENT TEMPLATE FOR TRANSFORMATIONAL CHANGE – PART 1 (Intermediate)

Salon B – Delta

FACILITATORS

Eileen Patterson – Alberta Medical Association Dr. Brad Bahler – Alberta Medical Association Arvelle Balon-Lyon – Alberta Medical Association

vDC/ST

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THE JOuRNEy FROM INNOVATION TO SuSTAINED IMPROVEMENT AND CHANGE (Intermediate)

Salon A – Delta

PANELISTS

Élizabeth Côté-Boileau – Charles-Le Moyne Research Centre, Université de Sherbrooke Dr. Samir Sinha – Canadian Foundation for Healthcare Improvement Faculty Heather Hanrahan, CHE – Department of Health and Community Services MODERATOR

Neil Drimer – Canadian Foundation for Healthcare Improvement

uST

21

PANEL ON THE INTEGRATION OF HEALTH AND SOCIAL CARE SECTORS AS A MEANS Bannerman 1 – CC TOWARDS ADDRESSING SOCIAL DETERMINANTS OF HEALTH FOR VuLNERABLE PATIENTS (Intermediate)

PANELISTS

Christina Bisanz – Community & Home Assistance to Seniors Dr. Cristina Catallo – Ryerson University MODERATOR

Siu Mee Cheng, CHE – Canadian Centre for Accreditation

uST

22

CEO LEADERSHIP AND COLLABORATION DRIVE IMPROVEMENT IN FRASER HEALTH FOR SENIORS (Advanced)

Salon D – Delta

PANELISTS

Antonina Garm – Fraser Health Michael Marchbank – Fraser Health Catherine Kohm, CHE – Fraser Health MODERATOR

Christine Quinn – Canadian Foundation for Healthcare Improvement

uST

23

AN OVERVIEW OF A PROVINCIAL APPROPRIATENESS OF CARE INITIATIVE: A PROVINCIAL COLLABORATIVE SuPPORTING APPROPRIATE, AFFORDABLE, AND ACCESSIBLE CARE (Introductory)

Bannerman 2 – CC

PANELISTS

Deena Waddleton – Department of Health and Community Services Debbie Kelly – The School of Pharmacy, Memorial University Robert Thompson – The Newfoundland and Labrador Medical Association MODERATOR

John Abbott – Government of Newfoundland and Labrador

uAR

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ACHIEVING RESuLTS (Intermediate)

ABSTRACTS

CIHI’s Performance Measurement Framework journey: the challenges and rewards Sandra Mitchell – Canadian Institute for Health Information Karen Weir – Canadian Institute for Health Information Capacity analysis in a specialized service: mapping the future Judy Costello – University Health Network, Princess Margaret Cancer Centre Zsolt Hering – University Health Network, Princess Margaret Cancer Centre

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tuesday, June 5 | 11:00 – 12:00 | cOncurrEnT sEssiOns

pm DC

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Churchill – CC

DEVELOP COALITIONS (Introductory / Intermediate)

ABSTRACTS

Building skywalks across the canyons: how we worked together to produce a provincial resource Kathleen Yue – BC Centre for Palliative Care Enhancing cancer care services for First Nations, Inuit and Métis in Labrador Lori Manuel – Eastern Health Tina Buckle – Nunatsiavut Government

uST

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HHS CENTRE FOR PEOPLE DEVELOPMENT – A kEy ENABLER TO TRANSFORMATIONAL CHANGE (Intermediate)

FACILITATORS

Sandra Ramelli – Hamilton Health Sciences Kathryn Adams – Hamilton Health Sciences Rose Gennaccaro – Hamilton Health Sciences 12:00 – 13:30

Luncheon Presentation of 3M Health Care Quality Team Awards

Bowring – CC

Sponsored by: 3M Health Care

13:45 – 14:45

uST

cO ncurrEnT sEssi Ons

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Salon B – Delta

PHySICIAN LEADERS’ NETWORk DEVELOPMENT TEMPLATE FOR TRANSFORMATIONAL CHANGE – PART 2 (Intermediate)

FACILITATORS

Eileen Patterson – Alberta Medical Association Dr. Brad Bahler – Alberta Medical Association Arvelle Balon-Lyon – Alberta Medical Association

uST

28

Bannerman 1 – CC

BRINGING LEADS TO LIFE IN A LARGE REGIONAL HEALTH AuTHORITy (Intermediate)

PANELISTS

Dr. Farah McCrate – Eastern Health Julie Sullivan – Eastern Health Debbie Molloy – Eastern Health MODERATOR

Sonya Stanford – Eastern Health Sponsored by: HIROC

uST

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Salon A – Delta

SySTEMS TRANSFORMATION (Introductory / Advanced)

ABSTRACTS

Leading system transformation: The Hospital at Home leadership journey Pamela Chan, CHE – Sinai Health System Mary Kay McCarthy – University Health Network Increasing value for patients: redesigning care delivery for 1300 physicians in a large community-based hospital Chelsea Mosseler – The Ottawa Hospital

uEO/ST

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Victoria – CC

CARE MODELS (Intermediate)

ABSTRACTS

BC Compassionate Communities: An innovative social palliative care model Dr. Eman Hassan – BC Centre for Palliative Care How Nova Scotia and Ontario are transforming palliative care Angelika Gollnow – Cancer Care Ontario Cheryl Tschupruk – Nova Scotia Health Authority


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cOncurrEnT sEssiOns | tuesday, June 5 | 13:45 – 14:45

uDC

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DEVELOPING COALITIONS (Introductory / Intermediate)

Salon D – Delta

ABSTRACTS

“Canada’s Opioid Crisis: developing coalitions to achieve results” Dr. Janice Mann – Canadian Agency for Drugs and Technology in Health Addressing the prescription side of the Opioid Crisis in New Brunswick: engaging leaders and developing coalitions to create winning conditions for transformational change Dr. Heidi Liston – NB Department of Health Community Health Centre partnership with local Health Foundation provides podiatry service to low-income residents with diabetes Dr. Daniel Marsh – Nova Scotia Health Authority The Canadian Medical Imaging Inventory (CMII): A decade of difference Lisa Pyke, CHE – Canadian Agency for Drugs and Technology in Health Changing the culture of decision-making in long term care towards resident centredness and system efficiency: the PoET project Dr. Paula Chidwick – William Osler Health System MODERATOR

Rita Notarandrea, CHE – Canadian Centre on Substance Abuse and Addiction

muST/AR

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COLLABORATION FOR ACHIEVING RESuLTS (Introductory / Intermediate)

Churchill – CC

ABSTRACTS

Use of discrete event simulation in Nova Scotia Health Authority Matthew Murphy, CHE – Nova Scotia Health Authority Improving the comprehensive primary healthcare landscape using advanced analytics Rodney Burns, CHE – Association of Ontario Health Centres

uAR

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IT TAkES A HOSPITAL TO BuILD A HOSPITAL: HOW COLLABORATION CREATED THE WINNING CONDITIONS FOR CHANGE (Introductory)


PANELISTS

Mary O’Driscoll, CHE – Halton Health Services Jackie Charko – Halton Health Services Jennifer Kustra – Halton Health Services MODERATOR

Maggie Bruneau, CHE – Providence Healthcare

vEO

34

PATIENT ENGAGEMENT IMPROVES PATIENT SAFETy – LEARNING FROM LEADERS

Bannerman 2 – CC

PANELISTS

Cathy Masuda – BC Children’s Hospital and Sunny Hill Health Centre Leslie Louie – Sunny Hill Health Centre Carrie Clark – Centre for Addiction and Mental Health Moshe Sakal – Patient Partner MODERATOR

Jessica Giesbrecht – HealthCareCAN 14:45 – 15:15

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tuesday, June 5 | 15:15 – 16:30 | plEnariEs

15:15 – 16:25

plE nary

It’s in our hands: a reflection and call to action 

Bowring – CC

Connections have been made, learnings have been shared, ideas are swirling…now what? Join us for a dynamic closing keynote that builds on the past two days and takes us all to the next level of leadership for community health and well-being. Sponsored by: SPEAkER

Tyler Norris – Chief Executive Officer, Well Being Trust

Tyler norris, MDiv, is Chief Executive Officer, Well Being Trust, a new foundation with a mission to advance the mental, social and spiritual health of the nation. Tyler has shaped health and development initiatives in hundreds of communities in the US and around the world. He has an extensive background as a social entrepreneur and trusted advisor to philanthropies, health systems, government agencies and collaborative partnerships working to improve the health of people and places. Prior to becoming the first chief executive of Well Being Trust, Tyler served as vice president, Total Health at Kaiser Permanente, where he led the “anchor institution” work, applying all operational assets to impact the economic, social and environmental determinants of health. He previously served as the founding president and CEO of a leading health consultancy, Community Initiatives, and as founding board chair of IP3, the social enterprise that gave birth to the Community Commons, a GIS data mapping platform. In recent years, Tyler also served as a board member and/or advisor to the Convergence Partnership; Enterprise Community Partners; Active Living by Design; Samueli Institute; the Public Health Institute and the YMCA of the USA. Previously, he helped open the Abraham Path through the heart of the Middle East, and led the Kuhiston Foundation that helped establish the national park system in Tajikistan. He is a graduate of Harvard Business School’s Executive Program, earned a Master of Divinity degree from Naropa University, and has a bachelor’s degree in World Political Economy from Colorado College. 16:25 – 16:30

plEnary

Closing Remarks 

Bowring – CC

REAL INNOVATION FOR BETTER PATIENT OUTCOMES AND AT LOWER COSTS Innovation for its own sake won’t work in today’s healthcare economy. That’s why, together with our partners in the healthcare industry, we’re focusing our efforts on truly meaningful innovations that help to improve outcomes at the therapeutic, procedural, and even healthcare system levels. Innovations that work well for patients, and make sense for your budget. Let’s take healthcare Further, Together. Learn more at medtronic.ca

floorplans sT. JOhn’s cOnVEnTiOn cEnTrE lEVEl 2

Registration Bowring

Bannerman Bannerman 1 2

lEVEl 3

Churchill

Victoria

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dElTa sT. JOhn’s lEVEl 1

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Exhibitors

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Cerner Workforce Edge Wolters Kluwer mental Health Commission of Canada Dignity Health Canadian Patient Safety Institute Canadian foundation for Healthcare Improvement

8 9 10 11 12 13 14 16

Canada Health Infoway Canadian College of Health Leaders HealthCareCAN Information Builders Petal mD Logibec HIrOC Honeywell

17 18 19 20

Accreditation Canada / Health Standards Organization Alberta Health Services GS1 Canada Canadian Centre for Accreditation

strategic staffing services design staff scheduling transformations workforce optimization & policy

rotation development & training relief workforce planning priority unit scheduling analysis 40

www.workforce-edge.com National Health Leadership Conference |

Email: |[email protected] www.nhlc-cnls.ca

June 4-5, 2018

Phone: 604 742 0420


Join the movement. Be a leader in psychological health and safety.

1 in 5 People in Canada will experience a mental health problem or illness in any given year. Healthcare workers are 1.5 times more likely to miss work due to illness or disability than people in other sector Over 40% of physicians say they are in an advanced stage of burnout

Meet the Mental Health Commission of Canada experts at the Conference and learn about the tools and resources that exist to improve the mental wellness of healthcare providers. • Join the panel discussion on Supporting healthcare workers, promoting new promising practices in psychology and health and safety June 4, 1:30 p.m., Session 12 • Learn about the National Standard for Psychological Health and Safety in the Workplace, and the tools and resources the MHCC offers Visit our booth

/ theMHCC /1MHCC @MHCC_ @theMHCC /Mental Health Commission of Canada

When you have to be right

Visit us at Booth #3

to learn how to reduce care variability and the costs associated with inappropriate care.

Why should a patient’s

UpToDate® Enabling appropriate care by standardizing clinical decision-making.

address dictate the

www.uptodate.com

quality of care they receive?


Lexicomp® | Medi-Span® Driving adoption of medication and condition management. www.wolterskluwercdi.com |

June 4-5, 2018

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committees Steering committee

Program advisory committee

HealthCareCAN

Studer Group Canada

Paul-Émile Cloutier

Bonnie S. Cochrane, CHE

Sue Owen, CHE

Heather Bear


Federation of Sovereign Indigenous Nations

Stevie Colvin

Planning committee

Alberta Health Services

Lucie Boileau

David Diamond

HealthCareCAN

Eastern Health

Jaime Cleroux

Michael Decter


Lawrence, Decter Investment Council Inc.

Sylvie Deliencourt

Tracy Kitch


IWK Health Centre

Brianna Lavoy

Alice Kennedy, FCCHL


Jonathan Mitchell, CHE

Newfoundland & Labrador Council of Health Professionals

Amy O’Brien

Bethany Care Society

Dale Schierbeck

L’Appui national pour les proches aidants d’aînés

Francine St-Martin

Jennifer Pougnet, CHE

Jennifer McCue, CHE

HealthCareCAN

Monique Nadeau, CHE

Canadian College of Health Leaders HealthCareCAN

Roche


Laurie Poole

Ontario Telemedicine Network

Policy resolution committee

Margaret Steele Memorial University

Wendy Nicklin, CHE, FACHE

Chair, Policy Resolution Committee, NHLC

Patrick Dumelie Covenant Health

Abstract review committee

Canadian Foundation for Healthcare Improvement

Dr. Bernard Leduc

Patients for Patient Safety Canada Roche


Chris Power, CHE

Georgia Carstensen

Canadian Patient Safety Institute

University of Calgary

Michael Redenbach, CHE

Kim Chetwynd, CHE

Sasketchewan Health Authority

Consultant

Kathleen Chouinor, CHE BC Ministry of Health

Maureen Connolly, CHE Doctors NS

Judy Costello

Princess Margaret Cancer Center, UHN

Morgan Cunningham

Children’s Hospital of Eastern Ontario

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Sanober Diaz, CHE

Sunnybrook Health Sciences Centre

Annette Down, CHE

Healthcare Insurance Reciprocal of Canada

Sue Fuller Blamey

Provincial Health Services Authority

Ana-Maria Gidofalvi

Nanaimo Community Health Services

Colleen Grady

Queen’s University

J. Ross Graham, CHE Island Health

Kris Gustavson

Provincial Health Services Authority

Jacquie Hakes

Northern Health

Sandra Hanmer, CHE Capacity Canada

Mimi Lowi-Young, FCCHL, FACHE Health Systems Strategic Advisor

Jaime MacDonald, CHE

QEH, Hospital Services East

Joanne Maxwell, CHE Holland Bloorview

Kelli O’Brien

Bill Callery

Jennifer Pougnet, CHE

Occupational Therapist

Jenny Buckley

Mississauga Halton Local Health Integration Network

Sharon Nettleton

Alicia Dean, CHE

Nico Miraftab

Katarina Busija

Montfort Hospital

Northumberland Hills Hospital

Sandra Blevins, CHE


Aramark Healthcare

Linda Davis, CHE

Carol McFarlane

Consultant

Greg Lawrie, CHE

Royal Alexandra Hospital

Jocelyn Bennett Consultant

Maria Judd

Kathy Danzinger

June 4-5, 2018

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Saint Elizabeth

Providence Health Care Western Regional Health Authority

Chantale Pambrun

Canadian Blood Services

Dr. Marcy Saxe-Braithwaite, CHE Nova Scotia Health Authority

Susan Sepa

Canada Health Infoway

Bonnie Smith Conrad IWK Health Centre

Duncan Steele

Fraser Health Authority

Cori Thompson

University of Victoria

Nicole Whitaker

Alberta Health Services

Robin Wright

Health Canada

Hospital and healthcare team leaders: Organizational and cultural issues can impact team morale, put patients at risk and be costly.

To help you, Saegis offers the Organizational Improvement Series: Strategies for Managing Unprofessional Behaviour Learn to understand and navigate challenging behaviour; Develop personal and institutional plans for your work environment

Programs are delivered on-site at your hospital or institution

Find out more:

Just Culture Certification Establish a more open and fair culture that improves safety, efficiency and morale

Communicating Unexpected Outcomes in Healthcare

1-833-435-9979 [email protected] www.saegis.solutions

Improve communications with patients and families after unexpected clinical outcomes

As a member of the CMPA family, Saegis is uniquely positioned to help you address some of the most difficult challenges you, your team and your hospital will face.

Saegis is a wholly owned subsidiary of the CMPA that offers professional development, safety programs and practice management solutions to physicians, healthcare professionals and teams, clinics and hospitals.


2019–20 HARKNESS FELLOWSHIPS in HEALTH CARE POLICY and PRACTICE

Call for Applications

THE COMMONWEALTH FUND AND CANADIAN FOUNDATION FOR HEALTHCARE IMPROVEMENT (CFHI) invite promising mid-career professionals—government policymakers, academic researchers, clinical leaders, hospital and insurance managers, and journalists—from Canada to apply for a unique opportunity to spend up to 12 months in the United States as a Harkness/CFHI Fellow in Health Care Policy and Practice. Established by The Commonwealth Fund in 1925, the Harkness Fellowships were modeled after the Rhodes Scholarships and aim to produce the next generation of health policy leaders in participating countries. Fellows are placed with mentors who are leading U.S. experts at organizations such as Harvard University, Stanford University, Kaiser Permanente, and the Institute for Healthcare Improvement to study issues relevant to The Commonwealth Fund’s mission to support a high performing health care system—insurance coverage, access, and affordability; health care delivery system reforms (e.g., bundled payments, accountable care organizations, innovative approaches to care for high-need/high-cost patients); cost containment; and other critical issues on the health policy agenda in both the U.S. and their home countries. A peer-reviewed journal article or policy report for Health Ministers and other high-level policy audiences is the anticipated product of the fellowship. Harkness Fellows have published their findings in top-tier journals, including: BMJ, Health Affairs, and New England Journal of Medicine.

Harkness Fellows as well as U.S. and international health policy experts have opened my eyes to the opportunities for us to learn from each other and to apply our knowledge to improve our own healthcare systems. My fellowship, based in Washington D.C. at the Office of the Assistant Secretary for Planning and Evaluation, provided me with an extraordinary opportunity to work with senior Administration officials and study bundled payments, one of the many innovative reform strategies being piloted in the United States. The experience gave me crucial insights into how the U.S. government implements and evaluates health policies, enriching my own research and thinking about knowledge translation of health system funding reforms.

Jason Sutherland

(2012-13 Harkness/CFHI Fellow) Associate Professor Centre for Health Services and Policy Research University of British Columbia

The Commonwealth Fund brings together the full class of fellows—from Australia, Canada, France, Germany, the Netherlands, New Zealand, Norway, and the United Kingdom—throughout the year to participate in a series of high-level policy briefings and leadership seminars with U.S. health care leaders. Building on their fellowship experiences, Harkness Fellows have moved into senior positions within academia, government, and health care delivery organizations, making valuable contributions to health policy and practice at home and in the United States. EACH FELLOWSHIP WILL PROVIDE UP TO U.S. $130,000 IN SUPPORT, which covers roundtrip airfare to the U.S., living allowance, project-related travel, travel to fellowship seminars, health insurance, and U.S. federal and state taxes. A family supplement (i.e., approximately $60,000 for a partner and two children up to age 18) is also provided to cover airfare, living allowance, and health insurance.

CANADIAN APPLICATION DEADLINE November 12, 2018 VISIT

www.commonwealthfund.org/fellowships for more details and to apply.

CONTACT

Robin Osborn, vice president and director, International Program in Health Policy and Practice Innovations, at [email protected] to inquire about the program, eligibility, and proposed projects.

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The Commonwealth Fund is a private foundation, established in 1918 and based in New York, which aims to promote a high performing health care system that achieves better access, improved quality, and greater efficiency, particularly for society’s most vulnerable.

notes

2018

national health leadership ConferenCe

canadian college of health leaders The Canadian College of Health Leaders is a national, member-driven, not-for-profit association dedicated to ensuring that the country’s health system benefits from capable, competent and effective leadership. As defined by the LEADS in a Caring Environment framework, a leader is anyone with the capacity to influence others to work together constructively. Through credentialing, training, networking and mentoring, we support health leaders in every sector and region, from every professional background and at any stage of their career. Guided by a code of ethics, we help individuals acquire the skills they need to create change in their own organizations and, ultimately, the health system. The College achieves all of this within an environment of collaboration, cooperation and member engagement – through partnerships and chapters – promoting lifelong learning and professional development while recognizing leadership excellence. Situated in Ottawa, with 21 chapters across the country and representing more than 3,200 members and 80 corporate members, the College offers a range of programs and services, including capabilities based credentialing, professional development for Canadian health leaders, and a nationwide career network. Visit www.cchl-ccls.ca for more details. Follow us on Twitter @CCHL_CCLS and on Facebook at https://www.facebook.com/CCHL.National/.

healthcareCAN HealthCareCAN is the national voice of healthcare organizations and hospitals across Canada. We foster informed and continuous, results-oriented discovery and innovation across the continuum of healthcare. We act with others to enhance the health of the people of Canada; to build the capability for high quality care; and to help ensure value for money in publicly financed, healthcare programs. Learn more about our solutions to health system challenges by visiting our website www.healthcarecan.ca. Follow us on Twitter @HealthCareCAN and on Facebook at www.facebook.com/healthcarecan.soinssantecan/.

Pantone 7463

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CMYK: 100, 43, 0, 63

Pantone 361

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CMYK: 69, 0, 100, 0

june 4-5, 2018

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st. john’s, nl www.nhlc-cnls.ca