Feb 2, 2018 - ICT Consultant ... Leading Information Management and Digital Transformation. We live in ..... Coordinate
Public Sector
Summit Advancing a whole-of-government digital transformation agenda to deliver better and more accessible digital services
FEATURED SPEAKERS Glenn Archer Former Australian Government Chief Information Officer Visiting Fellow, ANU Australian National University Linda Macfarlane Director, Commonwealth Information Policy National Archives of Australia Eamonn Rooney Chief Information Officer The Treasury AU Andrew Saunders Former Director, Digital Health Transformation, Former Chief Health Information Officer, Non-Executive Director Digital Health Advisory Dawn Routledge Executive Director, Policy & Innovation Department of Finance, Services and Innovation NSW Lisiane Barao Macleod National Manager, Chief Information Officer Group Department of Human Services Helen Robson Branch Head, Technology Infrastructure Australian Bureau of Statistics Kevin Jeffrey Chief Data Officer IP Australia Ole Nielsen Deputy Chief Digital Officer and Director of Digital Transformation ACT Government Sarah Polhill Chief Information Officer Royal Australian Mint Simone Boulding Manager, Information Management, Digital Strategy and Operations, Corporate Network Department of Industry, Innovation & Science Beth Brunoro First Assistant Secretary, Knowledge and Technology Division Department of Environment and Energy Sue Lillywhite Manager, Records and Information Management Royal Australian Air Force Mike Thompson Chief Executive Officer Thompson Information Security Pauline Lee Organisational Psychologist Léargas Colin Anstie Chief Executive Officer Raging Digital Andrew Bycroft Chief Executive Officer The Security Artist Boris Kivshar ICT Consultant ISSM Consulting Chris Foley Director Foley Business Consulting
Pre-Summit Workshop 17 April 2018 Summit 18 & 19 April 2018 Post-Summit Workshop 20 April 2018 Hyatt Hotel, Canberra Build cyber-skilled teams Deliver improved customer / user experience Manage continuity through cyber threats Future-proof digital delivery platforms
EXCLUSIVE DISCOUNT
Members of supporting organisations receive a special 10% discount off standard rates!
Phone: +61 2 6185 0023 www.liquidlearning.com Booking Code: QA
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Pre-Summit Workshop 17 April 2018 9.00 - 4.30
Leading Information Management and Digital Transformation We live in an age of broad and sweeping change, where the evolution of technology-driven data has reinvented our organisations and the services that we deliver. As we continue to delve deeper into the Information Age, IT and Digital professionals need to ensure information is secure and compliant, but also provide a strategic and analytical foresight for organisational development. Technical competence is essential. Digital professionals are responsible for overseeing and promoting digital continuity management and amending existing work practices to ensure organisations are operating to successfully deliver digital continuity. These skills include driving change-management, stakeholder communication and promoting inter-agency collaboration. This practical workshop is designed to prepare the next generation of digital and IT professionals for the future. Focusing on leadership skills for Digital, Transformation and Information Management success, you will learn essential skills and strategies to manage disruptive change and deliver expert solutions for efficient and robust digital continuity. Skills for change management • Prepare for future challenges of disruptive change • Maintain team cohesion through turbulence • Identify problems and problem-solving strategies Effective communication skills to lead digital transformation • Communicate complex jargon effectively with non-IM business peers • Practical communication strategies to gain management buy-in • Practice effective communication strategies to break down complex processes in IM and ICT transformation Creating a culture of innovation and effective decision-making • Leading innovation and complex group problem-solving • Develop skills for effective interpersonal behaviour • Leading your teams to productive decisions Establish networks and connections for project success • Manage stakeholder relationships to achieve agency goals • Maintain strong internal and external networks • Promote collaboration across Government
Expert Facilitator: Andrew Ramsden Founder and Director Alpha Transform Andrew has over 15 years experience leading digital and change initiatives inside of organisations and government agencies. His successes include leading collaboration across Queensland Government, resulting in a customer-centric revolution for digital service delivery which saw a 64% increase in customer satisfaction and 34% jump in staff engagement inside 12 months. Andrew is a speaker, facilitator and coach specialising in digital and innovation, organisational transformation and leadership development. In his spare time, Andrew hosts the Alpha Geek Podcast in which he speaks with great technical leaders from around the country, deconstructing their challenges, triumphs and leadership insights.
More people? More savings!
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DELEGATES
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10%DISCOUNT
15%DISCOUNT
20%DISCOUNT
TEAM BOOKINGS
SPONSOR TODAY!
Receive a 20% discount when booking a team of 8 to attend, please call: +61 2 6185 0023 or email:
[email protected]
Limited sponsorship and exhibition opportunities available. For your chance to brand yourself as a market leader, please call: +61 2 6185 0023 or email:
[email protected]
Link the roadmap to reality for digital transformation
Day One
18 April 2018
8.30 - 8.55
Registration and Morning Coffee
8.55 - 9.00
Official Welcome and Opening Remarks from the Chair
9.00 - 9.35
11.20 - 11.45 MIRCRO SESSION
How to manage information effectively
In this session, Chris will provide specialist advice on how to manage your unstructured content to meet business and regulatory compliance obligations. • Key IT project stages • Review system configuration against business requirements • Process mapping and building workflows
OPENING KEYNOTE CASE STUDY
Transitioning to digital transformation
Alchemists have claimed to be able to transform base metals into gold. Governments across the world have similar aspirations for digital transformation, but to date, real transmutation has barely been evident. • Putting more transactions online is not transformation • Major platforms and portals are struggling • Relentless technological disruption will force change
Chris Foley Director Foley Business Consulting 11.45 - 12.20 EXPERT COMMENTARY
What it takes to land a successful transformation
Successful transformation depends upon leaders. In digital transformations, successful leadership is even more critical due to the magnitude of change. This session will draw on the experience of leading transformational change in the IT Division of the Department of Health. • Move beyond change management to conscious change leadership • The importance of change strategy to drive the work of transformation from start to finish • Address the shift in mindset and behaviour required for transformation
Glenn Archer Former Australian Government Chief Information Officer Visiting Fellow, Australian National University Australian National University 9.35 - 9.50
Questions and Discussion
9.50 - 10.25 CASE STUDY
Achieving digital fluency
Digital fluency is essential for the progression of the Australian Government. Digital affects everyone and everything. To succeed, a cultural transformation is required to steer away from detailed, upfront planning to more iterative and experiment-based approaches. In this session, Ole will explore ways to achieve digital fluency. • Acknowledge how technology is transforming all parts of society • Understand how mindsets and the way we work must transform • Deal with “sacred cows” holding us back and create innovation across Government
Ole Nielsen Deputy Chief Digital Officer and Director of Digital Transformation ACT Government 10.25 - 10.40 Questions and Discussion 10.40 - 10.55 Morning Tea 10.55 - 11.20 MICRO SESSION
Information as an asset
In the midst of the Information Age, the most successful organisations recognise information as an essential asset. By focusing more on the ‘I’ in ‘IT’, you optimise business performance and can fully protect, manage and exploit your information. This micro session will delve into key ways to effectively group and manage your information to achieve operational efficiency. • Assess value, risk and content • Group information according to your business objectives • Unravel complex and interrelated information
Eamonn Rooney Chief Information Officer The Treasury AU
Pauline Lee Organisational Psychologist Léargas 12.20 - 12.35 Questions and Discussion 12.35 - 1.35 Networking Lunch 1.35 - 2.35
INTERACTIVE PANEL DISCUSSION
Navigating the challenges of digital transformation
This panel of leaders will be looking into the challenges of implementing whole-of-government digital delivery. We will tackle common barriers, how to up-skill staff and provide insight into the Australian Government’s digital transformation initiatives. • Inspire your organisation on a digital journey • Challenges faced in catching up with digital • Manage change fatigue
Sarah Polhill Chief Information Officer Royal Australian Mint Helen Robson Branch Head, Technology Infrastructure Australian Bureau of Statistics Simone Boulding Manager, Information Management Department of Industry, Innovation & Science Sue Lillywhite Manager, Records and Information Management Royal Australian Air Force Lisiane Barao Macleod National Manager, Chief Information Officer Group Department of Human Services Beth Brunoro First Assistant Secretary, Knowledge and Technology Division Department of Environment and Energy
FOLLOW THIS EVENT Tweet about this event using the hashtag #PSDC18 and @LiquidLearning for daily industry updates!
PLUS TWO WORKSHOPS! Plus two separately bookable interactive workshops before & after the event
VALUE PLUS DISCOUNT Receive up to $400 off registration if you register and pay by 22 December 2017
2.35 - 2.10
CASE STUDY
Agile transformation in the Public Sector
Public Sector organisations are among the most complex in existence, and complexity makes hitting targets harder. As we enter further into the digital economy, we face a new set of complex and expanding pressures. Developing agility will help you keep pace with changes and promote an environment of continuous delivery. • Organisational agility during crisis • Embrace a culture of collaboration • Respond efficiently to sudden change
Simone Boulding Manager, Information Management, Digital Strategy and Operations, Corporate Network Department of Industry, Innovation & Science 2.10 - 3.25
Questions and Discussion
3.25 - 3.40
Afternoon Tea
3.40 - 4.15
CASE STUDY
Transformation in a complex collaborative environment
At it’s most fundamental level, collaboration is working together on a shared task towards a shared goal. When digitising your entire organisation, it is essential to lessen the challenge where possible. By creating a unified, communicative environment, you stand a greater chance of success. • Engage and manage stakeholder expectations during change • Generate teams aligned with organisational goals • Create and nurture workplace relationships
Andrew Saunders Former Director, Digital Health Transformation, Former Chief Health Information Officer, Non-Executive Director Digital Health Advisory 4.15 - 4.30
Questions and Discussion
4.30
Concluding Remarks from the Chair
NETWORKING RECEPTION 4:30 - 5:30PM Make the most of your experience, join us to network over complimentary canapés and drinks
Day Two 19 April 2018 8.30 - 8.55
Morning Coffee
8.55 - 9.00
Opening Remarks from the Chair
9.00 - 9.45
OPENING CASE STUDY
Future-proofing an e-government
Digital continuity is designed to create an accessible platform for services and customers. However, the digital transition requires a huge investment in digital infrastructure, strong partnerships with experts, and concrete solutions for data protection. In this session, Dawn will discuss the skills needed for digital transformation and how to attract, grow and retain strategies for a successful transition. • Harnessing the value of digital transformation • Flexible problem-solving • Ensure cost-effective and “outcome-oriented” approaches
Dawn Routledge Executive Director, Policy & Innovation Department of Finance, Services and Innovation NSW 9.45 - 10.00 Questions and Discussion 10.00 - 10.45 CASE STUDY
Future-ready with Digital Continuity 2020
The Australian Government is progressing its digital transformation agenda to deliver better and more accessible digital services. The National Archives of Australia plays a key role in supporting this transformation through its information management policies and standards, including the Digital Continuity 2020 Policy. As 2020 fast approaches, join Linda to hear more about the aims and achievements of the Digital Continuity 2020 Policy. • How are other agencies approaching the digital continuity challenge? • How the Archives’ tools can help your agency. • Emerging information management trends and what’s next for the Archives.
Linda Macfarlane Director, Commonwealth Information Policy National Archives of Australia 10.45 - 11.00 Questions and Discussion 11.00 - 11.15 Morning Tea
FACULTY OF EXPERTS Andrew Ramsden Founder and Director Alpha Transform Milton Baar Private Consultant. Former Senior Security Advisor, Transport for NSW The Swoose Partnership Boris Kivshar ICT Consultant ISSM Consulting Chris Foley Director Foley Business Consulting
11.15 - 12.00 EXPERT COMMENTARY
Managing continuity through threats to cyber security
Protecting your information from potential hacks is essential to the success of digital continuity and transformation. This means effectively safeguarding your data, knowing how to identify incoming threats and managing productivity in the face of pervasive threats. • Protect data and information from potential hacks • Remain efficient and proactive through crisis • How-to techniques to combat threats
Mike Thompson Chief Executive Officer Thompson Information Security 12.00 - 12.15 Questions and Discussion 12.15 - 1.15 Networking Lunch
SUPER SAVER DISCOUNT
EARLY BIRD DISCOUNT
Receive up to $250 off registration if you register and pay by 2 February 2018
Receive up to $150 off registration if you register and pay by 23 March 2018
Build an Agile culture 1.15 - 2.15
INTERACTIVE PANEL DISCUSSION
Keeping up with change and forecasting future trends
It is easy to look at digital transformation as just another change program with a beginning and an end. This panel of experts will be looking into how to embed continuity as a continual process, and how to keep up with the continuous evolution of the digital world. • Create an effective continuous change culture • Transform behaviours and structures • Forecast future digital trends
Colin Anstie Chief Executive Officer Raging Digital Andrew Bycroft Chief Executive Officer The Security Artist Boris Kivshar ICT Consultant ISSM Consulting 2.15 - 3.00
As a society, we are constantly moving and evolving. Business processes come and go, meaning our modern software will one day become obsolete. As new technologies continue to present themselves, we are required to adapt and evolve with them to remain at the forefront of digital trends. Digital continuity allows us to develop a culture of complete digital information management. It allows us to optimise the delivery of government services and continue to grow as a nation. Liquid Learning is delighted to present the Public Sector Digital Continuity and Transformation Summit. Bringing together senior IT and digital professionals, transformation specialists and cybersecurity experts, the summit will explore the problems and solutions of implementing whole-ofgovernment digital delivery. Our line-up of speakers will look into how to efficiently integrate digital into your department, how to keep information safe and how to build digitally agile teams for transformational success.
CASE STUDY
Building a cyber-skilled Government
Digital continuity calls for an increasing need to govern our management of data and information because of its increasing value and risk. Kevin will explore ways to change the culture of the Australian Government and the way people make decisions about data. • Raise awareness of data / information value • Coordinate data management responses across Government • Upskill IT staff and business areas responsible for data
3.00 - 3.15
Questions and Discussion
3.15 - 3.30
Afternoon Tea
3.30 - 4.30
INTERACTIVE CLOSING ROUNDTABLE
WHO WILL ATTEND Senior IT and Digital roles across a range of organisations and departments within the Public Sector including: • Chief Digital Officers
Kevin Jeffrey Chief Data Officer IP Australia
• Chief Information Officers • Digital Transformation Project Directors / Managers • ICT Strategy Specialists
Future directions for digital transformation
In this engaging session, Chris will review the key themes and advice from the conference and enable a discussion around top tips and takeaways from the two-day event. • Valuable lessons learnt from the summit • Exchanging knowledge and solutions • Prepare for the future of digital continuity and transformation
Chris Foley Director Foley Business Consulting 4.30
ABOUT THE EVENT
• E-Government • Online / Digital Services • Head of Departments • Managers • Advisors / Consultants • Directors
Concluding Remarks from the Chair and Summit Close
• Executives
More people? More savings!
3
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DELEGATES
DELEGATES
DELEGATES
10%DISCOUNT
15%DISCOUNT
20%DISCOUNT
Phone: +61 2 6185 0023 www.liquidlearning.com
Post-Summit Workshop 20 April 2018 9.00 - 4.30
Innovation in Cyber Security - Safeguarding Digital Assets As we delve deeper into the Information Age, we are aware of the increasing need to protect data from modification, disclosure or attack. New software presents new risks to data security, but as with all risk management, there are ways to steer your organisation away from these contingencies. To be fully effective when breaches occur, you will need to have firm practices in place. This will include prior preparation and a well-managed team, as well as the right technologies to ensure risk is mitigated and your department can continue to run smoothly. This is essential to a successful digital transition. This full-day workshop will explore how you can harness the full range of resources to protect your organisation from threats to cyber security. You will be equipped with a firm understanding of how to structure your information security to effectively protect data and combat cyber crime. Collaborate to protect and preserve data • Create cohesive teams and collaboration to build cyber resilience • Manage consumer expectations and requirements • Integrate innovative strategies to enhance overall user experience Raise awareness of cyber risk • Secure software and taking steps to protect identities • Maximise online privacy, personal information and finances online • Educate your organisation to protect their own cyber resilience Improve security in your organisation • Re-evaluate management of ICT / digital products and services • Reduce the number of Australian Government Internet Gateways to maximise efficiency and resilience • Streamline interdepartmental collaborations to mitigate cyber risk Up-skill ICT / digital staff to ensure ease of transition • Develop skills to prepare for potential security risk • Encourage access to research to increase awareness • Partner with businesses to promote cyber resilience
Expert Facilitator: Milton Baar Private Consultant. Former Senior Security Advisor, Transport for NSW The Swoose Partnership
WORKSHOP SCHEDULE •
8.30 - 9.00
Registration
•
11.00 - 12.30
Session Two
•
3.00 - 3.20
Afternoon Tea
•
9.00 - 10.40
Session One
•
12.30 - 1.30
Lunch
•
3.20 - 4.30
Session Four
•
10.40 - 11.00
Morning Tea
•
1.30 - 3.00
Session Three
•
4.30
Close of Workshop
More people? More savings!
3
4
5
7
8
+
DELEGATES
DELEGATES
DELEGATES
10%DISCOUNT
15%DISCOUNT
20%DISCOUNT
TEAM BOOKINGS
SPONSOR TODAY!
Receive a 20% discount when booking a team of 8 to attend, please call: +61 2 6185 0023 or email:
[email protected]
Limited sponsorship and exhibition opportunities available. For your chance to brand yourself as a market leader, please call: +61 2 6185 0023 or email:
[email protected]
Booking Form
Hyatt Hotel, Canberra 120 Commonwealth Ave, Yarralumla, ACT, 2600 Ph: +61 2 6270 1234
Public Sector Digital Continuity & Transformation Summit 17, 18, 19 & 20 April 2018
Event Reference: PSDC0418A - C Booking Code: QA
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