Oct 14, 2015 - A TECHNICAL PRODUCT LINE BULLETIN FOR AUTHORIZED OCEANIC DEALERS AND ... With your cooperation and suppor
QUALITY ALERT October 14, 2015 A TECHNICAL PRODUCT LINE BULLETIN FOR AUTHORIZED OCEANIC DEALERS AND DISTRIBUTORS
VTX PERFORMANCE UPGRADE EXPLANATION Oceanic has received reports of a limited manufacturing run of VTX dive computers flooding. It has been determined that this was due to incorrect tolerances between the housing port and button shaft. There have been no reports of incidents or injury.
UPGRADE PROCESS To begin the upgrade process, please log into http://aup.rmaportal.com
create an account and enter the serial number of the VTX dive computer you are returning for This Quality Alert applies only to the Oceanic brand VTX upgrade. Then follow the on screen directions to models. It does not apply to any other dive computer. complete the return. If you have any questions about this Quality Alert, please contact Oceanic Affected units have serial numbers between 565 Customer Service. through 3632. Affected units were sold from Oct. 2014 through October 2015. CONCLUSION With your cooperation and support in the field, VTX UPGRADE Any Oceanic VTX serial numbers 565 through 3632 Oceanic's proactive program directed at identifying and reporting problems or issues with products must be upgraded with new parts. continues to enable us to evaluate and improve product All affected VTX units you currently have in service performance, demonstrating our mutual commitment or inventory must be returned to the factory for a free toward making Oceanic products as safe, reliable, and comfortable as possible. housing upgrade prior to sale or continued use. Customers who were sold affected units should be contacted and urged to return them to you at their earliest convienience.
