If you're connecting a Foxtel. Home Phone service. If you are connecting a Foxtel Home. Phone service, then you will req
Quick Install Guide Before you start, make sure you’ve received your broadband activation text or email. You can’t connect without it.
Contents What’s in the box?
4
Connecting your WiFi modem – the Foxtel Hub
5
Connecting your devices via Ethernet
6
Connecting your devices via WiFi
7
Understanding the icons
8
Need assistance?
9
Stay connected with Foxtel Home Phone
10
Get ready for great entertainment Exciting times. You’re minutes away from a world of unparalleled entertainment. This guide will take you through all the steps to get your WiFi modem, the Foxtel Hub, up and running in no time.
What’s in the box? Make sure you’ve received your broadband activation text (example below) or email as you can’t proceed without it.
A Phone
Wall socket
Modem
ADSL filter
FoxtelMSG: Good news – your Foxtel Broadband is ready to roll. You’ll find the instructions with your Foxtel Hub. Questions? Visit foxtel.com.au/broadbandhelp or call 131 999.
B
C
Power pack
ADSL connection cable
D
E Use this info to connect your WiFi. Keep it secret. Keep it safe. 2.4GHz WiFi Name (SSID) best for range 5.0GHz WiFi Name (SSID) best for streaming WiFi password
FoxtelHub_SSID_card_Final.indd 1
4
Foxtel Hub
Ethernet cable
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WiFi Keep Me Card
Connecting your WiFi modem – the Foxtel Hub If you don’t have a home phone handset, simply use the ADSL connection cable to connect your Hub straight into your wall socket. No filter required!
1 Connect the end of the ADSL filter A labelled
‘Wall socket’ into your phone socket located on your wall.
2 If you have a home phone, connect your
existing phone cable into the ADSL filter input labelled ‘Phone’. into the input of the ADSL filter labelled ‘Modem’. Connect the other end of the ADSL connection cable to the ‘DSL’ input on your Foxtel Hub.
B
DSL
Modem
USB
Phone
2
10/100
1
Have a Home Phone? Connect the ADSL filter A to the socket where your home phone is located 1 . For more information about your home phone go to page 10.
5 Press the power button on the back of your
Foxtel Hub and the device will start to setup. It’s best to let the device do its thing and come back in 10 minutes, but if you stick around you’ll see a light sequence on the internet icon – flashing red, solid red, solid blue, flashing red, solid red and finally a continuous solid blue . Now your Foxtel Broadband is ready.
A
Cable not supplied
4 Time to power up. Connect the Power pack C
cable from your Foxtel Hub to your power point and ensure the power is switched on.
Wall socket
3 Connect the grey ADSL connection cable B
3
Gigabit
WAN Reset Power DC
5
C
4
Don’t plug any other devices into your Hub until all blue lights appear.
Need assistance? See page 9.
5
Connecting your devices via Ethernet The Foxtel Hub has four Ethernet ports to directly connect to your home devices. You should connect your fixed devices (such as your iQHD, iQ3 or desktop computer) via Ethernet where possible.
Computer / Laptop
iQHD Y
Pb Pr HD Component Video Out
Composite Video Out
L R Audio Out (Fixed Audio)
VCR Scart (Fixed Audio)
S - Video Out
TV Scart
USB
Digital Audio Out (Fixed Audio) Coaxial
Cable Input
Optical
HDMI
Ethernet
Telephone Line
240V - 50Hz
DSL
USB
iQ3 10/100
Digital Audio Out 12V DC 5A max Cable Input
Gigabit
WAN Reset
Optical
Coaxial
HDMI
USB 5V DC 500mA
Ethernet
WiFi connection also available. See page 7.
Use the Gigabit port to connect to your favourite device for best streaming. Powerline Adaptor (PLA)
Power Reset Security
DC
Ethernet
Max Total Loading 10A 2400W
6
Powerline Adaptors allow you to transfer the internet to any room in your house using your home’s electrical wiring. For more information, visit foxtel.com.au/support
Connecting your devices via WiFi Connecting via WiFi
Connect via WPS for simple WiFi with no password required
1 In your WiFi settings on your
device, select the Foxtel Hub network as shown on your Foxtel WiFi Keep Me Card E or on the back of your Foxtel Hub. If you will mainly stream video to this device we recommend selecting the FoxtelHubMedia network.
Note: FoxtelHubMedia network is not available on all devices.
DSL
USB Connect (WPS)
Internet
10/100
If your device supports WPS connection (check your device manual if unsure) you can simply press the Connect WPS button on your Foxtel Hub until it flashes blue and then enable connection on your chosen device as shown in your device manual.
WiFi
Gigabit iQ Connected
WAN
E
Use this info to connect your WiFi. Keep it secret. Keep it safe.
Reset Power
2.4GHz WiFi Name (SSID) best for range
1 2
DC 5.0GHz WiFi Name (SSID) best for streaming WiFi password
2 Now enter the WiFi password shown on your WiFi FoxtelHub_SSID_card_Final.indd 1
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Keep Me Card, press Join/OK, and you’re connected.
7
Understanding the icons Connect (WPS) Use for quick WiFi set up of WPS supported devices. It will show as solid blue when ready to be pressed. When pressed, the light will blink blue for two minutes to indicate it’s available to connect a device. Internet Will be solid blue when your Foxtel Hub is connected to the internet, blinking red when establishing a connection and solid red when not connected to the internet. WiFi Solid blue means it is available to connect to WiFi-capable devices. Blinking red means your Hub is powering up. Solid red means your Hub is not available to connect to WiFi-capable devices. iQ Connected When solid blue your iQ is connected to your Foxtel Hub. No light means no iQ connection.
8
Need assistance? You’re not alone on your Foxtel Broadband journey. If you come across any bumps along the road, we’re here to help. If your broadband won’t connect, first check that you’ve received a text or email confirming the service is activated. Refer to this handy table for quick fixes to some common problems.
What’s happened?
Try this
My Foxtel Broadband won’t connect.
⊲⊲ Check that you have a dial tone on your phone. ⊲⊲ Check that your cables are plugged in securely. If you’ve checked these, then turn your Foxtel Hub off via the power button on the back, wait for one minute, then turn it back on.
My Foxtel Broadband is running slow.
First, check that you haven’t used all of your included data by visiting My Account. Then, try moving your device closer to the Foxtel Hub to see if there’s an improvement. WiFi speeds can be impacted by walls, obstacles or interference from nearby devices.
I’ve lost or forgotten my WiFi password.
Don’t worry. If you’ve lost your Foxtel WiFi Keep Me Card, you can find your setting details on the back of the Hub. If you’ve changed your WiFi details, you can always set them back to the default by pressing the reset button on the back of your Foxtel Hub for 10 seconds.
Still need help? If you need help, day or night, our dedicated Tech Squad are here to guide you through any problems you may have.
For 24/7 support, call 131 999 or visit foxtel.com.au/broadbandhelp 9
Stay connected with Foxtel Home Phone If you have taken a Home Phone Service with your Foxtel you can enjoy the following features as part of your bundle.
How to use common home phone features
⊲⊲ Unlimited standard local and national calls
How do I use it?
⊲⊲ Voicemail ⊲⊲ Caller ID Looking to get more out of your home phone? You can stay in touch with family and friends with our mobile and international call packs.
To find out more about the Foxtel Home Phone service, including any applicable call charges and handy extras, go to foxtel.com.au/homephonehelp
10
1
Voicemail
The first time you call your voicemail service, voice prompts will guide you through recording your personal greeting and setting a PIN. You won’t need to enter the PIN when calling your voicemail from your phone but you will need it if calling from another fixed or mobile service. Accessing your Voicemail To access Voicemail from your phone, dial 125 101
Your default PIN is the last six digits of your telephone number.
How to use common home phone features (cont.) 2
Call Waiting
3
Call Return
What is it?
What is it?
When you’re on a call, Call Waiting will let you know if someone else is trying to call you by playing two beeps every five seconds. You can put your current caller on hold and take the other call and then switch between callers.
Missed a call? Go back and retrieve the number of your last unanswered call.
To answer incoming call or switch between calls
For 35c per call plus standard call charges, simply dial * 1 0 # from your phone and the last unanswered phone number within the last 48 hours will be announced (except for blocked numbers).
RECALL Dial tone
2
To hang up one call and return to the other RECALL Dial tone
1
You’ll then be given the option of calling the missed number by pressing 1 .
To reject an incoming call RECALL Dial tone
Using call return
0
Turn ON Call Waiting 1
# Follow prompts or Dial tone
*
4
3
# Announcement
# Follow prompts or Dial tone #
4
3
# Announcement
Turn OFF Call Waiting 1
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For more information, go to foxtel.com.au/broadbandhelp
