Reach: How To Guide - LexBlog [PDF]

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and knowledge base available 24/7, created to empower you to blog better, build even stronger online presence, and connect with other professionals like you.
 

 

“How  To”  Guide   Using  Your  LexBlog  Community  

 

Reach:  How  To  Guide   Available  with  your  LexBlog  subscription  is  access  to  Reach,  a  private,  online  community-­powered  forum   and  knowledge  base  available  24/7,  created  to  empower  you  to  blog  better,  build  even  stronger  online   presence,  and  connect  with  other  professionals  like  you.   Reach  offers  real-­time  access  to  LexBlog  best  practice  and  troubleshooting  materials  as  well  as   conversations  happening  around  topics  that  matter  to  you.  You  can  engage  with  other  members  of  the   LexBlog  community  to  solve  shared  problems  and  connect  on  similar  questions  or  ideas.  Specific  features   of  Reach  include:   ■ ■ ■

A  message  board  where  you  can  start  or  jump  into  existing  conversations  about  professional   blogging  and  networking  online   Detailed  best  practice  materials  authored  by  the  LexBlog  team  accessible  by  search  or  by   category  page   Subscribe  functionality  so  you  can  be  alerted,  by  email,  to  new  replies  within  ongoing   conversations  or  best  practice  discussions  

Reach  can  be  accessed  on  any  device  as  a  responsive-­designed  community  platform.  While  the  platform  is   fairly  intuitive,  we  want  to  make  sure  you  get  the  most  from  this  subscription  benefit.  Included  here  are   how-­to  and  troubleshooting  tips  so  you  can  get  started  now.     Log  In  ……….……….…………….……….……….……….……….……….…………. 2   Set  Up  Your  Profile  ….…….……….……….….……….……….……….….……..…. 4   Search  Best  Practice  Materials  and  Conversations  …….……………..…..……. 5   Post  a  New  Conversation  ……….…………….…….……….…….….…….…….…. 6   Reply  to  An  Existing  Conversation  ……….……….……….……..….….…………. 7   Agree  With  an  Existing  Question  or  Idea  ……….……….………………………… 8   Subscribe  To  (Follow)  Discussions  .…………….……….……….……….……….. 9     Note:  All  screenshots  were  taken  in  Chrome  32.0.1700.77  running  on  Macintosh  OS  X  10.7.  If  you  are  using   a  different  operating  system  and/or  browser,  these  screenshots  may  not  match  exactly  what  you  see.  

   

95  South  Jackson  Street   Suite  200   Seattle,  WA  98104–4418  

www.lexblog.com   www.lxbn.com  

 

 

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“How  To”  Reference:  Logging  In   Get  Started  in  Your  LexBlog  Community  

 

Logging  In   Reach  is  a  private  community,  configured  specifically  for  LexBlog  clients.  As  such,  you  will  be  prompted  to   log  into  the  community  if  you  directly  visit  without  first  signing  into  your  blog  (e.g.  in  another  browser  tab).   Without  signing  in,  the  homepage  of  Reach  (at  community.lexblog.com)  shows  a  sign  in  button:  

  Click  the  purple  “sign  in”  button  to  begin  the  sign  in  process.  You  will  then  see  a  pop  up  window  confirming   you  want  to  sign  in  and  agree  to  the  platform  terms:  

  Troubleshooting  Tip:  If  your  browser  has  pop-­ups  disabled  or  if  your  security  settings  do  not  allow   third-­party  cookies,  it  is  possible  you  will  not  see  this  pop  up.  Try  enabling  pop  ups  and/or  updating   browser  settings  then  refreshing  (CTRL+R)  in  order  to  see  this  confirmation  pop-­up.   After  you  click  the  “REACH  by  LexBlog”  button,  another  pop-­up  will  appear  with  fields  for  your  blog  user   email  and  password:  

  Complete  these  fields,  then  click  the  “Log  In”  button  to  complete  the  process  of  logging  into  Reach.  

   

95  South  Jackson  Street   Suite  200   Seattle,  WA  98104–4418  

www.lexblog.com   www.lxbn.com  

 

 

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“How  To”  Reference:  Logging  In   Get  Started  in  Your  LexBlog  Community  

 

Additional  Troubleshooting   Reach  is  an  online  platform  that  relies  on  technology  that  may  or  may  not  be  compatible  with  your  current   computer,  browser,  or  other  related  setup.  The  following  browsers  are  compatible  for  viewing  and   participating  in  Reach:   ● ● ● ● ● ● ●

Chrome  (latest)   Firefox  (latest)   Safari  (latest)   Internet  Explorer  9+   Internet  Explorer  8  (some  visual  design  inconsistencies)   iOS  7+  (Safari)   Android  4+  (Android  browser)  

If  your  browser  is  not  listed  above,  it  is  possible  Reach  will  not  be  available  to  you  until  you  are  able  to   upgrade.  But,  some  users  have  experienced  difficulty  accessing  Reach  for  the  first  time  even  though  they  do   have  one  of  the  supported  browsers.  Following  are  specific  scenarios  and  information  for  you  if  you   encounter  an  issue.  

Issue:  Prompted  for  Verification  Code,  Then  Code  (from  Email)  Does  Not  Work   If  you  are  prompted  for  a  verification  code,  do  not  close  your  Reach  browser  window.  For  security  reasons,   closing  your  browser  window  will  invalidate  the  emailed  verification  code.  Instead,  make  sure  you  keep  that   browser  window  open  while  retrieving  your  email  with  the  verification  code.  

Issue:  My  Login  Credentials  Don’t  Work  /  Error  Message  After  Clicking  “Log  In”   If  you  are  a  member  of  more  than  one  blog  on  our  network,  it  is  possible  your  log-­ins  contain  conflicting  user   information.  Or,  it  is  possible  that  the  email  associated  with  your  blog  login  is  different  than  you  anticipated.   To  fix,  go  to  your  blog  and  sign-­in,  then  visit  your  user  profile  to  confirm  your  information  is  correct.  Reset   your  password  in  your  user  profile  to  be  sure  you  are  able  to  access  the  community  with  the  correct   password.  Contact  your  account  manager  if  you  are  still  unable  to  access  the  community.   Additionally,  if  you  are  on  a  legacy  blogging  platform  with  LexBlog  (MT3  or  MT4),  you  will  need  to   speak  with  your  account  manager  for  assistance  accessing  the  community.  

Issue:  I  Don’t  See  Anything  After  Clicking  “Sign  In”  (No  Email  /  Password  Prompt)   If  your  browser  has  pop-­ups  disabled  or  if  your  security  settings  do  not  allow  third-­party  cookies,  it  is   possible  you  will  not  see  the  pop  ups  associated  with  the  login  process.  Try  enabling  pop  ups  and/or   updating  browser  settings  then  performing  a  “hard”  refresh  (CTRL+R  for  PC)  in  order  to  see  this  confirmation   pop-­up.  If  this  still  does  not  remedy  the  issue,  clear  your  browser  cache  and  cookies,  then  restart  the   process.  

   

95  South  Jackson  Street   Suite  200   Seattle,  WA  98104–4418  

www.lexblog.com   www.lxbn.com  

 

 

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“How  To”  Reference:  Set  Up  Your  Reach  Profile   Establish  Yourself  in  Your  LexBlog  Community  

 

Profile  Setup   While  your  blog  log-­in  is  connected  to  Reach,  your  profile  in  Reach  is  in  your  control.  This  profile  is  your   professional  opportunity  to  showcase  who  you  are  -­  starting  with  a  headshot  -­  to  the  greater  LexBlog   community.  

After  you  have  logged  on,  you  will  see  a  shaded  avatar  in  the  upper  right   for  you  (below  the  Reach  header),  next  to  your  name  or  username  from   your  blog.    

Click  your  name  or  arrow  next  to  your  name.  In  the  drop-­down  menu   that  appears,  click  “Profile”.    

Click  the  “Edit  Profile”  button  that  appears  on  your  profile  page.  

  From  here,  update  the  applicable  fields  to  you.  When  ready,  click  the   “Save  Details”  button.     Troubleshooting  Tips:   1.

Upload  a  pre-­cropped  SQUARE  headshot  of  yourself  in  order   to  prevent  your  image  from  looking  stretched  out.  

2.

Only  enter  your  Twitter  handle  (e.g.  “boristhecrow”)  in  the   Twitter  field.  Using  the  URL  or  an  “@”  symbol  will  result  in  a   broken  link.  

3.

Include  the  “http://”  (or  “https://”)  in  the  Website/Blog  field  so   the  link  works  properly.  

 

   

95  South  Jackson  Street   Suite  200   Seattle,  WA  98104–4418  

www.lexblog.com   www.lxbn.com  

 

 

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“How  To”  Reference:  Search  or  Start  New  Conversation   Get  Help  24/7  in  Your  LexBlog  Community  

 

Search  24/7  for  Help   One  reason  we  love  Reach  is  24/7  access  to  answers  to  all  types  of  questions  (best  practices,   troubleshooting,  how  to,  and  more).  Day  or  night,  weekday  or  weekend,  you  can  get  help  through  Reach.   From  the  homepage  of  Reach  is  a  convenient  search  box:  

  Use  this  to  type  a  keyword  or  phrase  based  on  what  you  are  looking  for,  then  click  the  search  icon.  For   example,  if  you  needed  a  refresher  on  how  to  add  an  image  to  your  blog  post,  you  might  type  “help  adding   image  to  blog  post”:  

  After  clicking  the  search  button,  you  will  see  a  list  of  results.  For  example,  using  the  above  query  for  “help   adding  image  to  blog  post”,  several  results  appear:  

  Of  these  results,  existing  conversations  in  the  community  will  display  on  the  left,  and  the  “More  from   LexBlog”  will  show  applicable  matches  from  other  LexBlog  properties,  such  as  Real  Lawyers  Have  Blogs.   Click  on  any  conversation  title  to  see  details  for  each  conversation  listed  in  search  results.  

   

95  South  Jackson  Street   Suite  200   Seattle,  WA  98104–4418  

www.lexblog.com   www.lxbn.com  

 

 

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“How  To”  Reference:  Search  or  Start  New  Conversation   Get  Help  24/7  in  Your  LexBlog  Community  

 

Post  a  New  Conversation   If  after  performing  a  search  you  do  not  find  a  result  that  addresses  your  particular  question  or  idea,  at  the   bottom  of  the  search  results  page,  find  and  click  the  “Continue  Creating  Conversation”  button:  

  On  the  new  conversation  page  that  appears,  you  can  indicate  the  specific  details  of  your  question.  In   particular,  you  can  update  the  title,  select  the  type  of  conversation  you  are  posting  (question,  idea,  or   praise),  and  select  what  particular  Reach  categories  apply  to  your  post:  

  You  can  then  preview  your  post  (by  clicking  “Preview”  from  the  conversation  page  shown  above)  and  from  the   “Preview”  screen,  “Post”  the  conversation  to  the  community.   After  you  “Post”,  any  other  members  of  the  community  can  reply  -­  offering  insights  and  resources  to  you.   This  could  mean  that  another  professional  helps  with  a  shared  issue  or  that  a  LexBlog  employee  provides   clarification.   By  posting  a  new  conversation  to  the  community,  you  will  be  alerted,  by  email,  to  replies  to  your  post,  so   you  will  not  need  to  re-­login  to  the  community  to  see  if  there  has  been  an  update  posted  for  you.  

   

95  South  Jackson  Street   Suite  200   Seattle,  WA  98104–4418  

www.lexblog.com   www.lxbn.com  

 

 

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“How  To”  Reference:  Reply,  “Me  Too”/“Like”,  Follow   Stay  Active  in  Your  LexBlog  Community  

 

Reply  to  Existing  Conversations   At  any  time,  you  are  encouraged  to  reply  to  an  existing  conversation  to  add  further  context  to  a  previously   asked  question  or  idea,  or  possibly  answer  another  community  member’s  question  based  on  your   experience.  To  reply,  click  through  to  an  existing  conversation  page:  

  Below  the  original  conversation  post,  you  will  see  a  list  of  existing  replies  (or,  you  will  see  a  note  that  there   are  currently  “0  Replies”,  which  gives  you  the  chance  to  be  the  first):  

  Click  into  the  reply  box  at  the  end  of  the  list  of  replies  (or  at  the  end  of  the  conversation  thread)  and  a  visual   editor  will  appear.  Type  your  response,  then  click  “submit”:  

 

   

95  South  Jackson  Street   Suite  200   Seattle,  WA  98104–4418  

www.lexblog.com   www.lxbn.com  

 

 

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“How  To”  Reference:  Reply,  “Me  Too”/“Like”,  Follow   Stay  Active  in  Your  LexBlog  Community  

 

“Me  Too”  a  Question  or  “Like”  an  Idea   In  addition  to  replying  to  a  conversation,  you  can  quickly  show  agreement  around  a  particular  conversation   by  using  the  “Me  Too”  or  “Like”  function.  Use  “Me  Too”  if  you  also  have  the  question  posted,  or  use  “Like”  if   you  agree  that  the  idea  posted  is  a  good  idea  LexBlog  should  pursue.   To  use,  navigate  to  an  individual  conversation:  

  In  the  upper  right,  click  the  “Me  Too”  or  “Like”  button  (they  will  appear  in  the  same  location  but  the  text  will   change  based  on  the  type  of  conversation  you  are  viewing):  

  Using  these  two  functions  will  help  LexBlog  better  understand  which  resources  will  have  the  greatest   positive  impact.   For  example,  if  there  is  a  question  that  everyone  has,  it’s  possible  some  additional  training  materials  should   be  provided  for  all  clients  to  help  address  the  issue.  Or,  if  there  is  an  idea  for  a  way  to  improve  our  blog   platform  that  results  in  a  large  number  of  “Like”  responses,  we  will  make  sure  it  is  considered  by  our  product   team.    

 

   

95  South  Jackson  Street   Suite  200   Seattle,  WA  98104–4418  

www.lexblog.com   www.lxbn.com  

 

 

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“How  To”  Reference:  Reply,  “Me  Too”/“Like”,  Follow   Stay  Active  in  Your  LexBlog  Community  

 

Follow  Conversations  and  Categories   You  can  “listen”  to  existing  community  posts  by  subscribing  to  email  alerts  using  the  “Follow”  function  in   Reach.  By  default,  if  you  participate  in  an  existing  conversation,  you  will  “follow”  a  conversation  (therefore   receiving  an  email  if/when  and  additional  person  posts  a  reply).   Using  “Follow”,  you  can  stay  engaged  with  latest  discussion  in  the  community  on  the  topics  that  matter  to   you.  For  example,  if  you  want  to  make  sure  you  always  know  when  new  LexBlog  Webinar  information  is   available,  consider  following  the  “LexBlog  Webinars”  category.   Start  by  navigating  to  an  existing  conversation  or  category  page  in  the  community:  

  For  a  category,  find  the  “Follow”  button  below  the  category  name.  For  a  conversation,  find  the  follow  button   on  the  right  or  possibly  directly  below  the  original  conversation  post.  Click  the  follow  button  to  be  instantly   subscribed  to  receive  updates  for  the  category  or  conversation:  

  The  “Follow”  button  will  change  colors  and  read  “Unfollow”.  To  stop  following  at  any  time,  click  the  “Unfollow   button”:  

  Tip:  If  you  aren’t  sure  if  you  are  interested  in  following  a  particular  category,  read  the  category   description  to  get  an  overview  of  what  conversations  will  be  posted  there.  

   

95  South  Jackson  Street   Suite  200   Seattle,  WA  98104–4418  

www.lexblog.com   www.lxbn.com  

 

 

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