Relationship management | Communication | Executive. Coaching | Influence & Persuasion | Training & Coaching. Co
Corporate Programs SINGAPORE | VIETNAM | CHINA Relationship management | Communication | Executive Coaching | Influence & Persuasion | Training & Coaching
www.Amplify-Influence.com
[email protected]
Programs
Relationship Management TRANSFORM YOUR LIFE | EXPERENTIAL TRAINING Many intelligent and highly capable individuals are losing opportunities, because they are unable to adapt and communicate their success. Hard and technical skills are important, but the way this is conveyed to their team, clients, and superiors may make the difference between an ok, good, or amazing job done. Deals, sales, and positive impact can be amplified with the right training. Our training is separated into two core competencies: Relationship Management & Communication. The program details are shared in the next pages.
Communication
(RM.21) Excellent Customer Service
(RM.22) Reading Clients Behaviors and Adjustments (RM.23) Dealing with Difficult Clients & Situations (Advance)
(CM.31) Assertive Communications
(CM.32) Precise, Impactful, & Powerful Presentations (CM.33) Precise, Impactful, & Powerful Presentations (Advance)
WHAT OUR CLIENTS ARE SAYING “We sometimes focus too much on the academic and intellectual side of learning... the method of training reminded me of the difference between intellectual vs experiential understanding and learning” Qi Hao, Professor University of Ottawa
“Facilitating cross-cultural and cross-generational communication not only within a team/organization, but also in your personal life. I would recommend Amplify Influence’s seminars to any organization: Stéphane P, IT Manager Government of Canada
RELATIONSHIP MANAGEMENT EXCELLENT CUSTOMER SERVICE
EXCELLENT CUSTOMER SERVICE Customer service is the of basic hall-mark of any good organization. Employees are often the front lines of the company. How they interact with their clients, during both the good and bad times, provides can be a major value-add or a significant detraction. As more products and services enter the market, some of the biggest value and premiumization is in the post-service. Firms that position themselves as partners, rather then “vendors”, will command that premium. This workshop is ideal for professionals who work with clients often. Not only do they include customer service managers and sales individuals, but also support staff like IT professionals, HR staff, account managers and project managers. If your organization needs to up-its game or wishes to sharpen its skills in providing excellent customer service this workshop is for them.
PROGRAM DETAILS Program: Excellent Customer Service Code: RM.21 Pax: 6 – 20 Length: 2 days Learning Objectives: 1. Understand customers expectations and desires 2. Understanding the best practices for personal customer services Schedule Day 1: • Program introduction • Contracting Outcomes • Self-Assessments best & worse case examples • Assessing oneself • Common pitfalls & issues • Client Expectations based on roles • Establishing effective feedback plans Day 2: • Check-in & Retrospective • Effective account management • Uncovering hidden needs and presenting solutions • Developing value above & beyond • Future Planning *Note Program customizable to clients industry
RELATIONSHIP MANAGEMENT
READING CLIENTS BEHAVIOUR & ADJUSTING PROGRAM DETAILS
Program: Reading Clients Behaviours & Adjusting Code: RM.22 Pax: 6 – 20 Length: 1 or 2 days* Learning Objectives:** 1. Identify different types of behaviours clients may exhibit 2. Translate behaviour patterns to clients preferred communication styles 3. Adapting behaviour to maximize relationships Schedule • Program introduction • Contracting Outcomes • Assessing capabilities • 12 Behaviour Profiles • Self-behaviour profile identification • Motivating Factors for clients • Stress Factors for clients • Behaviour Adjustments to • Connect deeply • Solve problems together • Defuse tense situations • Future planning & implementation *2 day version is an extended version with more “hands on” experience to reinforce learning **A sales specific version is available focusing on buying behaviours and buyers expectations
READING CLIENTS BEHAVIOURS & ADJUSTING Would you ever speak to your Japanese client in German? Or vice versa? Ridiculous as it may sound, many sales executives, account managers, and even support staff act in the a similar manner. Often they take just use one approach and communication style (their own) and apply it against a diverse set of clients and colleagues. Employees may be blind to the fact that different individuals may have VERY different communication styles and need different ways to talk. This program is designed to help sales executives, account managers, and support teams better understand the different communication styles their peers or clients possess. We teach a very powerful framework to analyse others and how staff can adopt different communication styles to maximize the sale, grow relationships, and diffuse work tensions. This is a must have course for anyone who interacts with many different types of people.
DEALING WITH DIFFICULT CLIENTS & SITUATIONS ADVANCE
RELATIONSHIP MANAGEMENT
DEAL WITH DIFFICULT CLIENTS & SITUATIONS (ADVANCE) DEALING WITH DIFFICULT CLIENTS & SITUATIONS ADVANCE For the advance and seasoned professional, this coaching can be very intense. Often reserved for senior executives, professional group coaching is now offered to those who have at least 5 years of working experience. As employees and executives grow in their career they will naturally face ever more challenging and complex relationship situations. Successful individuals often learn how to deal with them by accident, while others may have great mentors to guide them. These situations are sparked due to tough economic situations, rough relationships between vendors & clients, or even flair ups due to cross-communication errors and personal issues. Sour negotiations, derailed projects, broken promises and internal mistrust are example of these complex situations.
PROGRAM DETAILS Program: Dealing with Difficult Clients & Situations (Advance) Code: RM.23 Pax: 2 - 6 Length: Customizable Topics • Re-establishing the lens & framework of conflicts • Empathy Mapping & increasing social awareness • Delivering difficult messages • Principles of Influence: Building it into your content • Identification of hyper stress/major conflict • Diffusing conflict to stress to collaborative *Note* This is often delivered in a coaching setting often with 1 of the above topic as the core focus. Coaching is done with intimate groups or one-onone over a period of time.
The various topics available are designed for quick execution and delivery when needed. The strength of The most effective way to develop retention and skills is on the job usage + coaching this coaching is based on active participation and real-life reflection. Contact us for specific program catered to your needs.
COMMUNICATION
ASSERTIVE COMMUNICATION
ASSERTIVE COMMUNICATION From school to work life, expectations are massively different. From youth to adulthood we are taught to listen and follow without question. This is good for school, but bad for your career. To make it in the professional world one must be able to demonstrate authority to clients and superiors. This starts with being assertive and being able to confidently communicate your own thoughts and feelings. There is a fine line between aggression and assertiveness. Many professional fear that they may cross this line and thus often remain silent. We will make a clear distinction and give clear steps that professional can take. This course has been taught to many professionals who are expert in their world but struggle to demonstrate authority. This is designed to specifically empower professionals so that they can articulate their ideas, thoughts, feelings and value. Assertiveness is the first step for many professionals to take charge of their career and to begin to impress those around them.
PROGRAM DETAILS Program: Assertive Communication Code: CM.31 Pax: 6 – 20 Length: 2 days Learning Objectives: 1. Develop skills to articulate ideas, thoughts, feelings and values directly 2. Manage stress & anxiety when it comes to assertive communication 3. Develop self-awareness and limiting factors Schedule Day 1: • Program introduction • Contracting Outcomes • Framework for Assertive Communication • Assessing oneself • Advice Column: Practicing Assertiveness • Assertive Techniques & Process • Video Practice • Homework Day 2: • Check-in & Retrospective • Formula for assertive responses • Core Principles • Non-Verbal communication patterns • Dealing with anxiety • Live practice & observations • Future planning
COMMUNICATION PRECISE, IMPACTFUL, POWERFUL PRESENTATION PROGRAM DETAILS Program: Precise, Impact, & Powerful Code: CM.32 Pax: 6 – 20 Length: 2 days Learning Objectives: 1. Understand what makes a Precise, Impactful, and Powerful presentation 2. Develop capabilities to develop PIP presentation Schedule Day 1: • Program introduction • Contracting Outcomes • Assessing one’s capabilities • Win the Crowd: Positive First Impressions • Precise & Engaging Story Telling: T-Spare Model • Delivery practice Day 2: • Check-in & Retrospective • Establishing authority (3C’s to credibility) • Getting comfortable on stage • Live practice & observations • Future planning
PRECISE, IMPACTFUL, POWERFUL (PIP) PRESENTATION Too many projects and ideas fail, not due to its merits but instead in how it was delivered. Many experts focus on perfecting their technical craft, which is what makes them successful, yet, they seem to constantly hit a plateau.
They are often stuck because they fail to leave a good impression, unable to demonstrate authority, or overload their audience. This workshop is specifically designed to teach participants how to take control of the stage. It shows them how to curate their presentation, engage their audience, and we provide an environment to develop the skills to deliver. This program teaches the core principle to demonstrate credibility and takes clients through the process to being a more powerful presenter.
PRECISE, IMPACTFUL, POWERFUL (PIP) PRESENTATION ADVANCE
COMMUNICATION PRECISE, IMPACTFUL, POWERFUL PRESENTATION (ADVANCE) PRECISE, IMPACTFUL, & POWERFUL PRESENTATION ADVANCE Like a top athlete, once you get master the basics, increasing performance to the top is very difficult. This process is often incremental, requiring time, awareness, and persistence. It is about honing one’s skills, being cognitive of any gaps, and testing new strategies. At this advance level, the presenters are already comfortable on stage. They can hold the audiences attention and leave them feeling satisfied.
PROGRAM DETAILS Program: Precise, Impactful, & Powerful (advance) Code: CM.33 Pax: 1 – 10 Length: Customizable Topics • Inspiring the crowd • Eloquence in delivery • Driving home the message • Captivating the audience • Waking up a sleepy audience • Stacking principles of Influence in your content • Dealing with disruptors and volatility • Motivating the audience • Communicating with Visual Aids (non-digital)
However, to be able to TRULY captivate the world intense focus, attention, and discipline is required.
*Note* This is often delivered in a coaching setting often with 1 of the above topic as the core focus.
A professional coach is often needed to give direct and specific feedback from a performance so that the presenter can improve.
Coaching is done with intimate groups or one-onone over a period of time.
We offer private coaching sessions and discuss key principles & strategies that can be taken for a variety of topics.
We suggest a long-term program to ensure effective skills development through on the job usage + coaching.
KIMBLE NGO FOUNDER & TRAINER Kimble founded Amplify Influence and is the lead trainer. His insights and expertise is drawn from working as a Relationship Manager in Investment Banking
and his experience general management. The Canadian/Vietnamese perspective mixed with global experience from Singapore to Mexico brings insights and depths into how we can work better.
Languages: English
Highlight: Investment Banking, GM of Beverage Company, & Start-up Executives Coaching Specialty: Personal communications, Cross-Cultural
Helping executives stand out from the crowd, he starts from a base of perspectives taking and empathy, he focuses on applied strategies to communicate, connect, problem solve, and inspire with his clients. The trainings lead professionals to become more engaged at work, smash sales targets, communicate effectively, and have a true sense of empowerment.
Training, Influence & Persuasion, Critical Thinking,
Presentation Skills
Kimble has delivered trainings & presentations from intimate sessions to crowds of hundreds. CEO, High Commissioners, and the average person have all been inspired and empowered by Kimble.
VERONICA PANG FOUNDER & TRAINER Veronica has over 30 years of senior executive experience in the financial industry. Her Investment Banking experience was in JPM & National Westminster Bank managing equity warrant book, equity sales, and panderivatives marketing. She transferred her skills into her roles as Senior Relationship Manager in the Private Banking divisions of Goldman Sachs, Morgan Stanley, and UBS managing Ultra High Net Worth Clients.
Languages: English & Mandarin
Veronica focuses on competency skills that takes an “average banker” to the
Highlight: 30 years in finance (Investment
next levels. These are focused on advance skills in sales, client
Banking and Private Banking)
relationship management, rapport building, crisis management and other skills essential to working with powerful and influential individuals.
Specialty: Customer Relationship, Sales, Financial Advisory, Communication, and Customer Rapport Building
CONTACT US Kimble Ngo
[email protected] +84 1677 599 034 (VN) +65 9452 8810 (SG)
Veronica Pang
[email protected] +65 9730 9055 (SG)
