Retailers' attitudes towards cross-border trade and consumer
68% of retailers are aware that it is prohibited to call a product 'free' if it is only ..... The use of telesales/call centre sales across the EU also varies widely.
RETAILERS’ ATTITUDES TOWARDS CROSSBORDER TRADE AND CONSUMER PROTECTION
REPORT
Fieldwork: September - October 2012 Publication: June 2013
This survey has been requested by the European Commission, Directorate-General for Health and Consumers and co-ordinated by Directorate-General for Communication. This document does not represent the point of view of the European Commission. The interpretations and opinions contained in it are solely those of the authors.
Flash Eurobarometer 359 - TNS Political & Social
Flash Eurobarometer 359
Retailers’ attitudes towards cross-border trade and consumer protection
Conducted by TNS Political & Social at the request of the European Commission, Directorate-General for Health and Consumers
Survey co-ordinated by the European Commission, Directorate-General for Communication (DG COMM “Research and Speechwriting” Unit)
FLASH EB 359
“Retailers’ attitudes towards cross-border trade and consumer protection”
TABLE OF CONTENTS INTRODUCTION .................................................................................................. 3 MAIN FINDINGS ................................................................................................. 5 I.
CHARACTERISTICS OF THE RETAILERS SURVEYED ....................................... 9 1.
Number and type of retail channels used .................................................. 9
2.
Selling in different languages .................................................................. 18
II. CROSS-BORDER TRADE IN THE INTERNAL MARKET .................................... 21 1.
Current level of cross-border sales .......................................................... 21
2.
Obstacles to the development of cross-border sales ............................... 26
3.
Plans to sell cross-border in the next year .............................................. 49
III. INFORMATION AND AWARENESS OF LEGAL OBLIGATIONS TOWARDS CONSUMERS ..................................................................................................... 54 1.
Specific knowledge of consumer legislation ............................................ 54 1.1.
Period for return of defective products ............................................. 54
2. Finding information about consumer legislation in their own country and in another EU country........................................................................................ 77 IV. 1.
COMPLIANCE WITH CONSUMER AND PRODUCT SAFETY LEGISLATION .... 81 Incidence of non-compliance .................................................................. 81 1.1.
Compliance with consumer legislation .............................................. 81
1.2.
Fraudulent advertisements or offers ................................................. 83
1.3.
Misleading or deceptive advertisements or offers ............................. 85
2.
Trust in environmental claims ................................................................. 88
3.
Perceptions of product and food safety ................................................... 90
4.
Enforcement and market surveillance ..................................................... 95 4.1. Enforcement and market surveillance in the field of consumer legislation .................................................................................................. 95 4.2.
Enforcement and market surveillance in the field of product safety .. 98
Produced by Consumers, Health, Agriculture and Food Executive Agency (Chafea) on behalf of ... More information on the European Union is available on the Internet ..... (Commercial managers, sales managers, marketing managers). ... advertising falsel
All interviews were carried by telephone, using the TNS e-Call centre (our .... Retailers are most likely to have come across domestic competitors pressuring.
The number of people willing to buy goods and services using another EU .... 12 months, have you purchased any goods or services via the Internet (website,.
California retail and restaurant jobs, about 16 percent of the state's 4.7 million trade-related jobs.3. Imports are particularly important for California retail jobs.
that they had people in their social network who could provide them with a range of ... are beneficial to seniors and society in a number of ways, they are also sites ... actively promotes lifelong learning by providing platforms for adult education.
Xjenza - The Malta Council for Science & Technology. Feb 2015. The Malta ..... science subjects at school also led to their disinterest in this subject, while a good.
1.3.4 The opportunity for VET graduates to study at university .............................. 11 .... 4 Information about An Agenda for New Skills and Jobs is accessible here:.
that they had people in their social network who could provide them with a .... actively promotes lifelong learning by providing platforms for adult education.
This research was carried out by means of a Computer Aided Telephone .... science subjects at school also led to their disinterest in this subject, while a good.
1. THE ATTRACTIVENESS OF VOCATIONAL EDUCATION AND TRAINING IN THE .... European Commission launched a ten-year plan in 2010 with the aims of ..... learning and career opportunities from schools and employment services -.
Subject: Master Thesis in Business Administration 15 ECTS. Program: Master of International Management. Gotland University ..... According to Singh (2006), one of the fundamentally important drivers of organizational success .... satisfaction and als
Program: Master of International Management. Gotland ... of customers of the whole sample belonged to medium level of satisfaction. ..... ABBREVIATIONS LIST.
preferred mobile marketing partner for some of the largest companies across the ...... a mobile phone with advanced, PC-like features e.g. Apple iPhone, Google.
cent), email marketing (31 per cent) and SMS (15 per cent). .... Fig : Have you ever clicked on a banner ad while surfing the internet on your mobile phone? 0%.
