www.chainreactioncycles.com/customer-service/warranty-claims ... Outside of the UK customers can visit our website to ch
Returning an item If you're not completely satisfied with an item and it is unused and unfitted you can return it to us within 12 months of purchase for a full refund or exchange. Returning a bike or similar bulky item? Please contact us and we'll make it easy for you to return it to us. If your item has developed a fault please read online about starting a warranty claim: www.chainreactioncycles.com/customer-service/warranty-claims
Full Name
CRC Ref / Order Number
Email Address
How to return or exchange: There’s no need to contact our call centre when returning or exchanging goods – just follow the instructions below: Please complete the form(s) below to return or exchange goods
1
Return codes
1) Don’t know 2) General Fit 3) Wrong product ordered 4) Multiple sizes ordered 5) Better price found elsewhere 6) Order expectation not met
7) General quality 8) Faulty 9) Damaged in transit 10) Not as described on website 11) Wrong item sent 12) Parts missing from product
RETURNED ITEM - to be filled in for every return/exchange Product ID
Description
( Tick relevant section)
Qty
Return Code
Refund
Exchange
If you wish to exchange please bear in mind you can onlyRefund exchange meaning the same product in a different size or colour, orlike-for-like, Exchange for the item you are returning. Our returns team will do their best to fulfil (please tickthis 1) request (subject to stock availability). If you want a completely different item please continue with your return for a full refund and re-order online.
EXCHANGE ITEM - to be filled in only if you want an exchange Replacement Product ID
2
Description
Put your items back in the original manufacturer’s branded packaging and place this completed returns form and item(s) in the parcel for return.
*
3
Qty
Customers from outside the European Union should mark the outside of the package with ‘RETURNED GOODS FAILED SALE’.
UK customers can use free returns via Royal Mail, Hermes, Collect+ or Asda toyou via our website. Outside of the UK customers can visit our website to choose the best return option bespoke to your country. You can post it back to us via your own local method. Please always obtain proof of postage when returning a parcel. You can check online at www.chainreactioncycles.com/customer-service/returning-an-item for other easy return delivery methods.
