Ride Guide - City of Madison

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Table of Contents Metro Service Information


Fares & Passes


Plan Your Trip


Riding Info & Rules


Service Chart


Routes & Schedules


UW Campus Service


Metro Sales Outlets


Popular Destinations


Civil Rights/Title VI

The City of Madison and Metro Transit assure that no person shall on the grounds of race, color, or national origin be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity. For more information or to file a complaint, contact: Metro Transit (608) 266.4466 [email protected]

Department of Civil Rights (608) 266.4910 [email protected]

Derechos Civiles /Título VI

La Ciudad de Madison y Metro Transit aseguran que ninguna persona en base a raza, color o país sean excluidos de participar en, negar los beneficios de o ser sujetos a discriminación bajo ninguna programa o actividad Para obtener mas informaciono para presentar una queja pongase en contacto con departamento de derechos Civiles: (608) 266.4910 [email protected]

Txoj Cai Ncaj Ncees

Metro Transit xyuas tias kom tsis pub ib tug neeg twg raug ciav cais raws nws hom neeg, xim nqaij tawv, los yog tebchaws yug, lossis raug txwv tej kev pab uas muaj no, los yog raug kev ua tsis ncaj ncees rau hauv ib lub txheej xwm los yog kev ua dej num twg. Nroog Madison Hauv Paus Saib Kev Cai Ncaj Ncees Affirmative Action: (608) 266.4910 [email protected] 2

Customer Service Center

Speak with a Representative: (608) 266.4466 [email protected] 6:15 a.m. – 6 p.m.—Weekdays 8 a.m. – 4:30 p.m.—Weekends/Holidays Interpreter service is available for all calls.

Administrative Office

1245 E. Washington Ave. Suite 201 (608) 266.4904 7:30 a.m.–5:30 p.m. — Weekdays Purchase passes & 10-Ride Cards Pick up lost & found items

Lost & Found

(608) 266.4904 [email protected] Please call or email to report or check on a lost item. All lost items are collected from buses at the end of the service day and are not available for pick-up until the next business day after 8:30 a.m. Before visiting the lost and found office, please call to verify that your item has been found. Items are kept for two weeks. All unclaimed property is donated to St. Vincent de Paul. Representatives cannot directly contact on-duty drivers regarding lost items. Metro Transit is not responsible for any lost items.

Paratransit Service

Metro provides paratransit service for those unable to use fixed-route buses as according to the Americans with Disabilities Act. To determine eligibility, riders must set up an in-person assessment by calling (608) 266.4466.

Accessible Services

Accessible service is available on all Metro fixed-route buses. Service animals are welcome. All fixed-route buses automatically announce major stops and intersections. Buses also kneel for easier boarding. ADA paratransit eligible riders may travel with a personal care attendant at no cost. ADA eligibility card must be presented when boarding. Schedule and other information are available in accessible formats, such as braille, large print or alternative language formats. Call or email Customer Service for more information.

Reduced Holiday Service

Metro operates reduced schedules on holidays listed below. Buses follow Holiday schedules on: New Year’s Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Day

Buses follow Saturday schedules on: Martin Luther King Jr. Day Friday following Thanksgiving Service ends at approximately 6 p.m. on: Christmas Eve


Fares & Passes

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