April 2011

The Coordinated

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Roundtable | Minding the Front Door This is the ROUNDTABLE from HealthLeaders Media Breakthroughs: The Coordinated ED

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In collaboration with

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Roundtable

Minding the Front Door

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Featuring highlights of a Roundtable of peer experts: S

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Leon L. Haley Jr., MD

Beth Houlahan, RN

Assaad Sayah, MD

Larry Patrick

Vice President of Nursing Operations, Scripps Health

Deputy Senior Vice President of Medical Affairs, Grady Health System

Senior Vice President, Patient Care Services, Chief of Emergency Medicine, Mercy Medical Center

Chief of Emergency Medicine, Cambridge Health Alliance

Director, PwC Health Industries Advisory

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dana thomas

Mary Ellen Doyle, RN

To hear the panelists’ views on some of the major challenges facing emergency departments today, click on their pictures.

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Roundtable

Minding the Front Door moderator

Jim Molpus Strategic Partnerships Director HealthLeaders Media

share ©2011 HealthLeaders Media, a division of HCPro, Inc.

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mergency departments in this country don’t exactly have a stellar reputation. They’re seen as chaotic, wasteful, and overcrowded with patients who don’t need to be there. Long waits to see a doctor are considered the norm, as are even longer waits to be discharged or admitted. And customer service is the last thing on anyone’s mind. But the panel of experts who gathered in Atlanta for our Breakthroughs Roundtable prove that it doesn’t have to be that way. They’ve changed every aspect of the ED experience from the moment the patient walks in the door—from registration to triage to treatment to discharge or admission. They’re making EDs more efficient—cutting wait times even as they increase volumes. But while process improvement is a big part of the story, they’re also promoting the ED’s potential from a business perspective. The ED, they say, is uniquely positioned to provide coordinated and accountable care and drive volume to the rest of the system’s services, physicians, and specialists. HealthLeaders Media The movement toward more

Beth Houlahan, RN | Mercy Medical Center | We’re anticipat-

coordinated, higher-valued care starts in the emergency

ing an increase in volume as more people get health insurance

department. What are your projections for a future under

under reform. Right now we have two clinics in Cedar Rapids

healthcare reform?

that care for the uninsured. Having a partnership with thos