An Australian operator looked for a partner to innovate their operations model through telco cloud capabili- ties to sup
SIX PRINCIPLES FOR DIGITAL TRANSFORMATION At the end of the day it will be people that make operators transform. Therefor operators need to adapt their organizations and processes to capture the benefits of digital
5. OPERATE A DIGITAL
ORGANIZATION
1.
DESIGN YOUR FUTURE OPERATING MODEL WITH CUSTOMER EXPERIENCE IN MIND
customer experience
oc Pr
on ati niz
es
ga
s
Or
Target operating model
y log no ch Te
Pa Al rtne lia nc rs/ es
KPIs
People Management
The experiences you want to create across the customer journey should impact everything from organization, people management, processes and the partners you choose. Becoming a digital telco means doing those things digitally.
2.
A DIGITAL TELCO OPERATES WITH A DIFFERENT MINDSET AND ORGANIZES ITSELF DIFFERENTLY
Traditional
Digital
Efficiency
Strategy
Innovation
Hierarchal, control
Organization
Flat, agile, swift
Default to no
Risk Appetite
Default to yes
Who cares
User Experience
Mission critical
Low cost
People Management
High skills New skillset
Waterfall long term
Project Management
agile & DevOps
Embedded
3.
controlled
...and the right organisational autonomy for digital capabilities.
autonomouS
A NEW KIND OF IT ORGANIZATION TO EMPOWER DIGITAL TRANSFORMATION.
Bimodal IT to run both traditional IT processes and to capture digital innovation in a fast moving environment
MODE 2
Systems of Innovation
Systems of Differentiation
Systems of Records
4.
Define your digital mindset and culture...
MODE 1
Bi-modal organization are already there, from 50% in 2015 to 75% in 2017
A DIGITAL MATURITY APPROACH FOCUSES THE EFFORTS WHEN BUILDING THE RIGHT DIGITAL OPERATING MODEL
STRATEGY MANAGEMENT & REGULATORY ORGANIZATION CUSTOMER VALUE CHAIN / ECOSYSTEM Knowing where to go without knowing where you are is impossible. We assess your digital maturity in seven dimensions to help you draw your roadmap for the future.
An Australian operator looked for a partner to innovate their operations model through telco cloud capabilities to support an increasingly digital environment. We worked with them to develop a new Operating Model with new performance metrics, an agile organization structure, automated and streamlined business processes, cloud technology, redefined job roles, and a new partner model. By combining all these dimension we could achieve new levels speed and agility.
