San Francisco Transportation Attitudes

San Francisco Transportation Attitudes February 20, 2018

Methodology 

  

Web survey of registered voters in San Francisco 600 complete responses, MoE ± 4.0 percentage points Conducted January 23 – 31, 2018 Survey offered in English, Spanish, and Chinese

As with any opinion research, the release of selected figures from this report without the analysis that explains their meaning would be damaging to EMC. Therefore, EMC reserves the right to correct any misleading release of this data in any medium through the release of correct data or analysis. Please note that due to rounding, percentages may not add up to exactly 100%.

18-6594 SF Transportation Attitudes| 2

San Francisco Priorities Voters are very concerned about homelessness and housing. Regulating tech is not very important to most. 7- Very important Addressing homelessness

5

Total Important

73%

Providing affordable housing

11%

56%

Addressing neighborhood crime

12%

50%

Improving public transportation

15%

48%

Addressing income inequality

12%

36% 27%

13%

16% 9%

17%

On a scale of 1-7 where 1 is not at all important and 7 is very important, how high a priority should each of the following be in San Francisco?

23%

92%

84%

16%

13%

8% 81%

19%

22%

43%

Supporting small business Regulating local tech business

6

86%

68% 75%

53%


Use of Transportation Options About half of voters use public transit at least once a week, one-third report at least weekly use of ride-hailing. On-demand Ride-hailing

Public Transportation

7%

5 or more days a week

26% 29% 27%

1-4 days a week

30%

A few days a month

24% 18% 16%

Less than once a month

15%

Never Don’t know / Prefer not to respond

Frequent Use (1+ day/ week) On-demand ride hailing: 36% Public Transportation: 53%

6%

68% of voters own a car

1% 1%

About how often do you use any public transit service, including MUNI, BART and Caltrain? About how often do you use an on-demand ride-hailing transportation service, including Chariot, Lyft, and Uber?


Transportation Compared to a Year Ago Few think transportation overall has gotten easier recently.

Much easier to get around than a year ago

5%

Total Easier to Get Around: 16%

Somewhat easier to get around than a year ago

11%

About the same as a year ago

43%

Somewhat harder to get around than a year ago

20%

Total Harder to Get Around: 37% Much harder to get around than a year ago Don’t know

Thinking of transportation in San Francisco, compared to a year ago, is it…

17%

5%


Open End: Why Easier/Harder to Get Around Traffic and ride-hailing are blamed top reasons for things getting worse. Ride-hailing also top reason for things getting better. Thinking of transportation in San Francisco, compared to a year ago, is it…to get around? Why do you say that? Rating Easier Coded Responses

%

Availability of Uber/Lyft/other ridesharing apps

9%

BART /MUNI have good service

4%

General positive comment/Improved experience

2%

Neutral Coded Responses

%

Don't use public transportation enough

3%

Other

3%

No change

14%

Nothing/Don't know

15%

Thinking of transportation in San Francisco, compared to a year ago, is it… Why do you say that? Multiple Reponses Accepted

Rating Harder Coded Responses Traffic congestion Uber/Lyft worsen traffic Poor /Inconvenient bus service Construction Bad/Narrow roads/Poor design Lack of convenient public transportation Poor /Inconvenient BART service Congestion from bikes/ bike lanes Lack of/Difficulty parking Bad drivers Safety concerns/ homelessness High cost of transportation Tech company/Employee buses add to congestion

%

25% 13% 10% 9% 8% 6% 5% 4% 4% 3% 3% 2% 2%


Favorable Ratings Bike and carsharing programs are very popular. Ride-hailing is well known and overwhelmingly popular. Strongly favorable

Somewhat favorable

Don't know

Somewhat unfavorable

Strongly unfavorable UNFAV.

NET FAV.

69%

15%

+54

70%

12%

+57

14%

64%

27%

+37

11% 2%

63%

13%

+50

8%

65%

31%

+33

11%

66%

31%

+35

54%

34%

+20

22%

47%

38%

+9

21%

43%

45%

-2

FAV.

Bikeshare programs

33%

36%

Carshare programs

32%

38%

On-demand ride-hailing transportation

31% 29%

34%

BART

29%

36%

Muni

28%

38%

Self-driving cars

Taxis

24% 19% 13%

Do you have a favorable or unfavorable opinion of each of the following?

18%

33%

Caltrain

Employee Shuttle Buses

17%

9%

24% 4%

11%

30%

15% 12%

7%

20% 18%

16% 24%

7%

23%

3%

30% 28%

13%

8%

17%

5%


Ratings: Public Transportation System Public transit gets high ratings for overall value, affordability, and providing transportation for seniors and the disabled; less than half provide positive ratings for convenience and reliability. Excellent Overall value to San Francisco

Reliability

45%

19%

Providing transportation to seniors and the disabled

Convenience

Don't know

28%

Affordability

Safety

Good

39%

14%

37%

11%

9%

6%

2%

2%

8%

2%

3%

18%

31%

4%

37%

Please rate the public transportation system in San Francisco on each of the following.

Poor

24%

41%

35%

Only fair

8%

16%

8%

32%

36%

34%

12%

17%

22%


Favorability: On-demand Ride-Hailing Transportation Voters are already familiar with the term “On-demand ride-hailing”; a definition does little to change opinion.

On-demand ride-hailing transportation, including companies like Lyft and Uber, is a part of the on-demand economy, which is when goods and services are immediately provided using mobile apps and the internet.

Favorable 70%

Favorable 64% Somewhat 33%

Strongly 31%

Somewhat 34%

Unfavorable 27%

Unfavorable 27% Somewhat 13% Strongly 14%

Don't know 9%

Strongly 35%

Initial Do you have a favorable or unfavorable opinion of each of the following? On-demand Ride-hailing Transportation Given what you’ve read, do you have a favorable or unfavorable opinion of On-demand Ride-hailing Transportation?

Somewhat 12% Strongly 15%

Don't know 3%

Informed 18-6594 SF Transportation Attitudes| 9

Ride-Hailing: Important vs. Makes Worse A strong majority think on-demand ride-hailing is important in San Francisco.

On-demand ride hailingtransportation is an important part of San Francisco’s transportation system today.

On-demand ride hailingtransportation makes our existing transportation system worse.

Which of the following is closest to your opinion?

70%

28%


Ride-Hailing: Good vs. Bad Likewise, most think on-demand ride-hailing is good for San Francisco.

On-demand ride-hailing transportation is good for San Francisco

On-demand ride-hailing transportation is bad for San Francisco

Which of the following is closest to your opinion?

68%

31%


Ratings: On-Demand Ride-Hailing Transportation On-demand ride-hailing receives top marks for convenience. Excellent

Good

Convenience

Safety

Only fair

57%

Reliability

Overall value to San Francisco

Don't Know

28%

33%

24%

Affordability

16%

Providing transportation to seniors and the disabled

15%

6%

42%

9%

36%

16%

Poor

5%

40%

34%

21%

Please rate on-demand ride-hailing transportation in San Francisco on each of the following.

9%

7%

44%

7% 2%

12%

19%

5%

17%

21%

14%

28%

14%

10%

11%


Attributes: On-demand Ride-hailing There is almost universal agreement that ride-hailing reduces drunk driving and makes it easier to get around, but it also causes traffic. On-demand ride-hailing transportation… Strongly agree

Somewhat agree

Don't know

…reduces drunk driving

56%

…makes it easier to get around

31%

38%

…reduces use and ownership of private cars

32%

…draws ridership away from public transportation

30%

25%

Strongly disagree 30%

51%

…causes traffic congestion

…is safe for riders

Somewhat disagree

30% 35% 40%

45%

Please indicate whether you agree or disagree that each of the following phrases describes on-demand ridehailing transportation in San Francisco.

AGREE

87%

4%

6%

82%

13%

9% 1% 3% 5% 7%

DISAGREE

9%

16%

8%

68%

24%

11%

13%

10%

67%

23%

4%

70%

20%

5%

70%

21%

10%

9%

15%

16%


Transportation Policies: Ride-Hailing Almost two-thirds of voters support more “white curb” space for easier drop-offs. Strongly support

Somewhat support

Banning passenger pickup and dropoff along the most crowded streets, like on Market or Valencia

Designating more “white curb” space for easier passenger pick-up and drop-off zones

Restricting the number on-demand ride-hailing vehicles that can operate in San Francisco

Don't know

Somewhat oppose

32%

27%

29%

26%

7%

35%

19%

Please indicate whether you support or oppose each of the following regarding transportation in San Francisco.

8%

Strongly oppose

17%

8%

16%

SUPPORT

17%

14%

32%

14%

OPPOSE

59%

35%

64%

28%

44%

48%


Ruth Bernstein [email protected] 510.550.8922 Jessica Polsky [email protected] 510.550.8933 Katherine Young [email protected] 510.550.8816