Security policy and procedure as well as state and local statutes. ... Uphold high personal and professional standards a
MALL OF AMERICA Position Description Title: Patrol Officer Department: Security FLSA Status: Non-Exempt Pay Grade: N06 HOW TO APPLY (two steps): Send resume to
[email protected] with “Security Patrol Officer” in subject line. Visit, www.mallofamerica.com/employment and fill out the online application. WORKING RELATIONSHIPS: Reports to: Security Supervisor Subordinate staff: None Internal Contacts: Mall Staff External Contacts: Mall Guests, Tenants, Public Safety Agencies PURPOSE: To ensure guests, tenants and employees at Mall of America have a positive experience by providing unparalleled service related to emergency response, protection of life and property, loss prevention and guest relations. ESSENTIAL DUTIES: Enforce MOA rules and policies, as well as state and local statutes. Deter criminal or destructive behavior by maintaining a highly visible patrol presence on MOA property; this includes regular patrols of mall common areas, service corridors and parking areas. Provide outstanding guest service at all times. This may include but is not limited to providing directions or assisting in the location of lost persons or vehicles. Respond and appropriately deal with life threatening emergencies or incident calls as directed. This may include but is not limited to medical emergencies, arresting combative or disorderly guests, intoxicated persons, addressing persons committing illegal acts, and motor vehicle accidents. Utilize quick decision making skills and sound judgment acting in accordance with MOA Security policy and procedure as well as state and local statutes. Write detailed and accurate reports as required, including incident, accident or personal injury reports. May be assigned to the following areas: vehicle or foot patrol, special events conducting crowd control or VIP protection, or stationary posts monitoring access to restricted areas. Ensure proper radio traffic which includes keeping Dispatchers and Supervisors informed of all pertinent incidents and activities according to department guidelines. Requests Police, Fire or EMS services as necessary. Conduct periodic safety/fire inspections as assigned, issue parking violation tickets, conduct traffic direction, and ensure the overall safety of the immediate work area as well as surrounding areas. Uphold high personal and professional standards as set forth by the MOA Security Department ADDITIONAL DUTIES: Perform various tenant relations activities, including but not limited to assisting in presenting information for tenants on loss prevention, assisting in disorderly incidents, participating in other
safety awareness and loss prevention programs, distributing various correspondence and reports from Mall Management, establishing good working relationships with tenants and Mall Staff. Monitor safety awareness practices among Mall staff and tenants. Promptly identifies and reports any hazardous conditions according to procedure. Perform other duties as assigned. REQUIRED SKILLS, KNOWLEDGE AND ABILITIES: High School diploma or equivalent. Must be at least 18 years of age. Must possess a valid driver's license. Excellent customer relations skills. Ability to remain calm and effective in stressful situations, utilizing rational thinking and decision making. Ability to accept, prioritize and follow through on work direction. Ability to work variable and/or rotating shifts, which include nights, weekends and holidays. Be able to meet the physical demands of the position including: frequent and sustained walking, occasional running, bending, stooping, squatting, twisting, crawling and frequent and extensive use of hands and arms. Eligible to be licensed as a Security Officer in the State of Minnesota. This requires that you have no record of conviction for crimes against persons or property as revealed through a fingerprint check with the Minnesota Bureau of Criminal Apprehension and/or the FBI. Successful completion of a rigorous 80 hour in-house training program. Combination of physical training and skills training. Successful completion of 8-12 week field training program. Maintain an adequate level of physical fitness to perform duties of position effectively (i.e. timely and effective response to emergency situations.) PREFERRED SKILLS, KNOWLEDGE AND ABILITIES: Post secondary education Military experience Working knowledge of state and federal criminal justice statutes and law enforcement procedures Training in first aid, CPR, and related public safety skills. Three months of on-the-job experience related to law enforcement/security. PHYSICAL JOB REQUIREMENTS: Frequent and Sustained walkingFrequently 90% Running –Periodically 30% Bending-Frequently 50% Stooping /Squatting –Occasionally 30% Frequent and extensive use of hands and arms-Frequently 70% Lifting 50 lbs-Occasional 25% Reach at or above shoulders Reach at or below shoulders Climbing – Frequently
Sitting – Occasional Carrying up to 50lbs – Occasional Wearing up to 20lbs due to uniform/gear requirements – Frequently Pushing/Pulling: o Up to 30lbs – Occasional o Up to 200lbs - Occasional CPR requirements: Must be able to physically perform on all body types
