Servant Leadership and EQ - True Life Coaching

Servant Leadership Building Relationships

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Carol Olsby

www.carololsby.com

#2011wls www.truelifecoaching.com [email protected]

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Servant Leadership !! “The purpose of life is not to win. The purpose of life is to grow and to share. When you come to look back on all that you have done in life, you will get more satisfaction from the pleasure you have brought into other people’s lives than you will from the times that you outdid and defeated them.” Rabbi Harold Kushner


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Servant Leadership !!


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“We must be silent before we can listen. We must listen before we can learn. We must learn before we can prepare. We must prepare before we can serve. We must serve before we can lead.” William Ward author Leadership with a Human Touch

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“The goal of many leaders is to get people to think more highly of the leader. The goal of a great leader is to help people to think more highly of themselves.” J. Carla Nortcutt

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“People do not care how much you know until they know how much you care.” John C. Maxwell

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What is Servant Leadership? !!


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The modern servant leadership movement was launched by Robert Greenleaf in his 1970 essay, “The Servant Leader.” He was a former AT&T senior HR leader.

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“A servant-leader is a servant first. It begins with the natural feeling that one wants to serve, to serve first. Then conscious change brings one to aspire to lead. That person is sharply different from one who is a leader first, perhaps because of the need to assuage an unusual power drive or to acquire materials possessions…The leader-first and the servantfirst are two extreme types. Between them there are shadings and blends that are part of the infinite variety of human nature.” Robert Greenleaf

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Servant Leadership - 10 Characteristics !!


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In order to be a servant leader, you must have self-awareness, a desire to serve others, and a commitment to lead.

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The 10 characteristics of servant leadership are: • 

Listening

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Acceptance of (and empathy with) others

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Foresight and intuition

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Awareness and perception

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Servant Leadership - 10 Characteristics !!

The 10 (continued) characteristics of servant leadership are:


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Highly-developed powers of persuasion

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Ability to conceptualize and communicate concepts

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A healing influence upon people and institutions

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Ability to build a sense of community in the workplace

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Practice contemplation

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Willingness to change

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Servant Leadership Versus Traditional Approaches !!


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Unlike leadership approaches with a top-down hierarchical style, servant leadership instead emphasizes collaboration, trust, empathy, and the ethical use of power. At the heart, the individual is a servant first making a conscious decision to lead in order to better serve others, not to increase their own power.

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Power, wealth and fame model.

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The most common model of leadership is the “command and control" model.

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These leaders see themselves at the top of a hierarchical, bureaucratic organizational model.

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! Servant Leadership Versus Traditional Approaches ! !!


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The leaders hand down commands through layers of management and expect people to do what they are told because they are getting paid to do it.

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People do not want to be managed, they want to be led.

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People want to be valued, respected, and given an opportunity to count and to make a difference.

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Servant Leadership – Building Relationships !! “Being a leader changes everything. Before you are a leader, success is all about you. Nothing you do anymore as an individual matters except how you nurture and support your team and help its members increase their self-confidence. Put another way: Your success as a leader will not come from what you do but from the reflected glory of your team.” Jack Welch, former CEO of General Electric


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Servant Leadership – Getting Started !!


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Foundation - The best way to make servant leadership a part of how you run your company is to build it into the founding values of the company.

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Stay Introspective – It is a strategic necessity and potentially a source of stress relief getting others to help out where your talents fall short.

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Flatten the Organization Chart – When you have a pyramid many employees will be focused on pleasing their bosses instead of focusing on collaboration and open communications.

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Servant Leadership – Getting Started !!

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Listen – Listening to people around you and listening well.

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Expand the Family – Leaders should care about everyone the organization touches – employees, customers, suppliers, business partners, and society.

Numerous large corporations practice Servant Leadership including Southwest Airlines, Starbucks, and FedEx, but far fewer start-ups practice it.


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Servant Leadership – What do Servant Leaders Do? !!


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Servant leaders value people and relationships.

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Servant leaders use their personal influence.

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Servant leaders recognize that each person has a purpose and a passion.

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Servant leaders understand the importance of creating a work environment and culture that is founded on trust.

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Servant leaders bring change and innovation.

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Servant leaders model leadership and service to employees, customers, suppliers, partners, and society.

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Servant leaders mentor others who can replace them as leaders.

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They devote and focus themselves to serve the needs of those they lead.

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They do not ask, “How can I get power? How can I get the employees to do things?”

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They do ask, “What do our employees need? How can I help them get it?”

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They develop employees to bring out the best in them.

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They coach others and encourage their self-expression.

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They facilitate personal growth in all who work with them.

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They listen and build a sense of community.

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Servant Leadership !! “No leader can possibly have all the answers…The actual solutions about how best to meet the challenges of the movement have to be made by the people closest to the action…The leader has to find a way to empower those frontline people, to challenge them, to provide them with the resources they need, and then hold them accountable.” Steve Miller, Group Managing Director Royal Dutch/Shell


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Building a Great Organization – Gallup 12 !!

After 80,000 in-depth interviews with managers in over 400 companies, Gallup Organization says that measuring the strength of a workplace can be simplified to these questions. 1. Do I know what is expected of me at work? 2. Do I have the materials and equipment I need to do my work right? 3. At work, do I have the opportunity to do what I do best every day?


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4. In the last seven days, have I received recognition or praise for doing good work? 5. Does my supervisor, or someone at work, seem to care about me as a person? 6. Is there someone at work who encourages my development? 7. At work, do my opinions seem to count? 8. Does the mission/purpose of my company make me feel my job is important?


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9. Are my co-workers committed to doing quality work? 10. Do I have a best friend at work? 11. In the last six months, has someone at work talked to me about my progress? 12. This last year, have I had opportunities at work to learn and grow? From First, Break All the Rules, What the World's Greatest Managers Do Differently by Marcus Buckingham & Curt Coffman, Simon & Schuster, 1999.


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Servant Leadership – Final Thoughts !!

According to Greenleaf, “The difference manifests itself in the care taken by the servant-first to make sure that other people’s highest priority needs are being served.” The best test, and difficult to administer:


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Do those served grow as people?

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Do they become: healthier, wiser, freer, and more autonomous?

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Do they become servants themselves?

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Do I create a safe place for those who work with me?

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Do any of my actions hurt those I serve?

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Do I throw light or cast a shadow?

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Do I take the time to listen?

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Do my words match up with my actions….do I walk the talk?

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Do my actions instill hope, value, significance, and greatness in those I serve?

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Do the people I serve know that I believe in them – trust them?

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Do I create hope or fear?

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Servant leadership is all about people and relationships.

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Servant leadership isn’t about positions and titles – it is an attitude that says people and relationships are more important, valuable, and essential to our success.

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Servant leaders recognize that the people producing the products are more important than the product itself.

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Servant leaders understand that the greatest success is achieved when tasks are accomplished while building healthy relationships with people.

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