models to gain efficiency, drive continuous innovation and increase overall ... Unisys InteliServeâ¢, the newest manage
SERVICE DESK TRANSFORMATION InteliServe Delivers Simplified, Personalized and Intelligent Support Experiences
HIGHLIGHTS A single point of engagement through convenient application for easy access to consistent service
Introducing User-Centric Support into Your Digital Workplace
Best-of-breed technology platform delivers innovative omnichannel, advanced analytics, artificial intelligence and robotic automation capabilities that surpass next-generation models
technology provides. They’ve also grown frustrated with the inability of their
Predictive support personalization seamlessly connects end-user experience across email, phone, social and text channels Flexibility for integration with your preferred IT service management (ITSM) platforms and existing toolsets
End users have grown accustomed to the freedom and productivity that organizations to provide service desk support that keeps pace with their work. The digital workplace demands support services that go beyond next-generation models to gain efficiency, drive continuous innovation and increase overall end-user satisfaction—without compromising control, compliance or security.
Innovation is Not One-Size-Fits-All Along with the transformation of the traditional workplace, so must go the traditional service desk and its cumbersome and archaic capabilities that frustrate your end users, hinder their productivity and continue to drive up operating costs, while bringing down user satisfaction. No more calling a toll-free number with a litany of menu items. No more being put on hold or transferred from one agent to another to restate the issue repeatedly. No more waiting for email responses that never arrive.
Beyond the Next-Generation Service Desk Unisys InteliServe™, the newest managed support service solution delivers an innovative, user-centric experience that aligns with your digital workplace. InteliServe offers flexible access to consistent service that end users control— when, how and where they need it. Based on the InteliServe platform, the service provides a single point of engagement into an omnichannel experience that seamlessly connects the user across all channels—phone, email, web, video, chat, portal, mobile and social.
The InteliServe platform is powered by automation and artificial
of resolution—whether automated or live. Real and virtual agents
intelligence (AI), advanced analytics, machine learning, robotic
work together to provide a multilingual operational model that
process automation (RPA), workforce optimization and can integrate
follows the sun.
with Unisys biometric authentication technologies. The contact
Intelligent virtual agents are available 24/7 to advise and resolve
center provides intelligent, simplified and personalized support—
user issues, providing personalized, context-driven interaction
by virtual or human agent. The InteliServe platform also offers
and delivering human-like assistance. Through AI and machine
the flexibility to integrate with ITSM service tools such as the
learning, they become smarter, quicker and provide context-aligned
ServiceNow® enterprise cloud.
support for users. The intelligent virtual agent is branded by your organization to align with your internal culture.
The Digital Workplace is Everywhere Unisys has a proven track record of success with leading global
Customization With Advanced Capabilities
organizations in digital workplace transformation. This experience
While continually enhancing the end-user experience, InteliServe
provides you with solutions and services to expand traditional
balances security with innovation by introducing leading-edge
support, so you no longer grapple with implementing an already
capabilities such as biometric authentication, providing users
outdated, next-generation view of the service desk. Unisys InteliServe
with easy and secure access to support. In addition, InteliServe
transforms your existing enterprise tools and technologies into a
provides the flexibility to add enhancements such as the capabilities
user-focused support model that delivers consistent, personalized
and usage of automated self-help, self-service and self-healing
service to users, no matter where they work.
technologies.
Single Point of Engagement
Support That Drives Your Business
With the Unisys-proprietary InteliApp™ application, InteliServe
InteliServe allows you to reduce operational expenses through a
simplifies the user experience by providing a single point of
holistic, integrated platform that optimizes current enterprise tools
engagement across all access points—desktop, laptop, mobile,
and technologies. By protecting investments in existing assets,
tablet and phone. InteliApp delivers an easy and consistent
InteliServe helps you gain efficiencies, boost productivity, drive
experience to your end users with one-stop support from any
continuous innovation and increase overall end-user satisfaction
device, anywhere, at any point in the process.
while maintaining control, compliance and security.
InteliServe offers omnichannel personalization that seamlessly connects the end-user experience across all channels. Omnichannel
Unisys Digital Workplace Transformation
experiences are continually enhanced through advanced analytics
With a long history of delivering managed services to leading
that examine every interaction to understand what transpired, identify
organizations worldwide, Unisys leverages its experience,
outcomes and evaluate the user experience—driving proactive issue
expertise and foresight to transform the traditional service desk
resolution and continuous improvement.
into InteliServe—a support model that delivers a user-centric experience aligned with the digital workplace. InteliServe is part
Intelligent Agents Provide Smart Assistance
of the Unisys Digital Workplace Services suite, which enables
InteliServe allows users to access the digital support channel that
organizations to transform end-user collaboration platforms,
best suits their needs and seamlessly switch to a different channel
services and productivity solutions into a modern, cloud-based,
at any time—without starting the journey over again. Users interact
mobility-enabled digital workplace that fosters innovation and
with their own agent that guides them through the fastest means
productivity, while reducing IT costs.
To learn more about Unisys InteliServe and Digital Workplace Services, go to Unisys.com/InteliServe or contact
[email protected].
© 2018 Unisys Corporation. All rights reserved. Unisys and other Unisys product and service names mentioned herein, as well as their respective logos, are trademarks or registered trademarks of Unisys Corporation. All other trademarks referenced herein are the property of their respective owners.
Printed in the United States of America
05/18
18-0263
