Services Overview Extreme Networks Services

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A diverse range of Extreme Networks services and solutions, all built to maximize the ... Managed Services. With all of
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Overview • ExtremeWorks Maintenance Services • Professional Services • Premiere Services • Extreme Campus Agreement • Network Infrastructure as a Service • Managed Services • Training

Services Overview A diverse range of Extreme Networks services and solutions, all built to maximize the effectiveness of your network and create a long-lasting partnership. It’s time to transform your network from a need-to-have into an ongoing generator of business value. Partnering with a networking expert who can offer robust services from initial consultation to ongoing support will be your key to dominating digital transformation. Whether your IT staff is being asked to make the most out of limited resources or you’re struggling to stay up to date on technology that will enable you to grow your business, Extreme Networks offers robust, cost-effective services and solutions that will solve your network challenges.

Extreme Networks Services ExtremeWorks Maintenance Services Superior, around-the-clock support for your network, from configuration assistance to hardware problem resolution – Extreme’s support is 100% insourced, and the support team takes pride in setting the bar on agility, and responsiveness to our customers: • Award-winning technical assistance available 24/7/365 from our Global Technical Assistance Center (GTAC), including on-site support where available • Software updates and upgrades • Hardware replacement options • Web support • Complete ExtremeWorks knowledge base

WWW.EXTREMENETWORKS.COM

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Professional Services Network solutions consultation and implementation delivered by trained Extreme Networks experts with a collective industry tenure of over 20 years: • Assessment and migration services • Project management • Advanced integration • Implementation • Knowledge Transfer • Global infrastructure services • On-site management and support • Performance optimization • Security

Premiere Services Dedicated customer advocacy team to ensure that all your services needs are met: • Global, award-winning technical assistance available around the clock • High-touch, single point of contact • Priority case queuing • C omprehensive customer advocacy across the support spectrum, including service requests, product needs and information requests • E xpertise in networking trends and best practices via your Extreme support team

Extreme Campus Agreement • A simple way for those customers in K-12 or higher education institutions to obtain Extreme software license access, along with maintenance and professional services for an annual, per-student price: • Global Technical Assistance Center (GTAC) access • E-Support/access to Extreme support portal • Software subscription license

• ExtremeWireless • S oftware subscription license for covered Extreme Switches/AccessPoints/Controllers

Network Infrastructure as a Service A flexible financial model designed to give you the network performance your company needs to be competitive: • Predictable, flexible monthly budget • Planning and implementation • Support • Professional services • Premier and maintenance services • Managed services

Managed Services With all of the cloud-based applications and big data stressing your network, how proactive are you today in ensuring maximum network performance and uptime? Outsourcing the monitoring, management and support of your network infrastructure simplifies the complexity of managing today’s networks. Providing a lower cost alternative to traditional in-house network management, while saving on staffing and training costs, enables your IT staff to focus on strategic, revenue-generating tasks that differentiate your company. Extreme Networks provides you with specialized, high quality network monitoring and management services with skilled experts to monitor network events and alarms and manage your network’s performance and health. Extreme Network’s Managed Services offerings include the following benefits: • F ully managed services for Extreme wired and wireless networks, including proactive problem notification and resolution, delivering highly available and secure network operations

• Software updates/upgrades

• A scalable, flexible staffing solution to your network monitoring and management needs

• Hardware replacement

• 7x24x365 network monitoring expertise

• Onsite support

• C loud-based storage of network configurations and optional updating of configurations and software so customers can restore previous network configurations with ease

• Professional services • ExtremeManagement • ExtremeControl • ExtremeAnalytics WWW.EXTREMENETWORKS.COM

• A ccess to network reporting via a Managed Services Gateway 2

• E xtensive cloud-based dashboard that provides instant visibility to network status • F ully managed 24/7 security threat monitoring service through Extreme Networks' Air Defense Services Platform, helping maintain the security and privacy of customer networks.

Extreme Networks Services provide you with comprehensive options to help you transform networking from a technology necessity to a business driving, ROI generator. Here’s what you can expect to gain from every engagement, no matter the service you choose. Plan | Design | Implement | Operate

• F ully managed, scalable Guest internet access network solution, enabling customer and associate access to strategic service offers and applications.

• Gain the networking expertise you’re missing and take advantage of an engineering knowledge pool with extensive industry tenure.

• A designated Service Manager to manage problem resolution support

• G ive your IT team the time to focus on the projects that align with their talents and contribute to business.

• An inventory of Extreme Networks devices to have a better understanding of assets and their configurations for better network performance and health

• G et ahead of the fast-paced evolution of technology and keep your systems up-to-date.

• Semi-annual service reviews to discuss the status of network performance and health vulnerabilities and suggested improvements • Comprehensive support offerings for Extreme Networks devices, including technical phone support, software updates, and advanced hardware replacement, with onsite options. • Support • Professional services • Premier and maintenance services • Managed services

Training

• C ount on a support team with an average tenure of 12 years. No matter who you talk to, they’re wearing an Extreme Networks badge. • T rust in a proven best practice methodology that will keep your needs moving from beginning to end. Choose Extreme Networks Services to simplify the increasing complexity of your network and give you a leg up on the opportunities associated with digital transformation. When you choose Extreme, you choose partnership, built on 100% in-sourced engineering expertise to solve your most pressing networking challenges. Expect a personalized customer experience that’s beyond compare with standard solutions, supported by unparalleled experts. Learn more.

A wide selection of instructor-led and self-paced technical courses designed to provide you with in-depth knowledge to successfully deploy and manage Extreme Networks products and software:

Courses • Switching and Routing • Wireless • Network Management

http://www.extremenetworks.com/contact

Phone +1-408-579-2800

©2018 Extreme Networks, Inc. All rights reserved. Extreme Networks and the Extreme Networks logo are trademarks or registered trademarks of Extreme Networks, Inc. in the United States and/or other countries. All other names are the property of their respective owners. For additional information on Extreme Networks Trademarks please see http://www.extremenetworks.com/company/legal/trademarks. Specifications and product availability are subject to change without notice. 15782-0418-16 WWW.EXTREMENETWORKS.COM

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