Session Abstracts for TCC 2017 - Act-On

Session Abstracts for TCC 2017 Welcome to your Destination: Change Christian Kromann, CEO TIA Christian joined as CEO of TIA in May 2016 with 16 years’ experience providing software to the financial industry. After a warm welcome, Christian will address key challenges faced by today’s established insurers and startups, and introduce TIA’s strategy towards helping customers meet these challenges and embrace their digital transformation. He will discuss changing business models, product innovation, self-service strategies and TIA’s approach to providing the platform that supports these initiatives and drives them successfully forward. Digital keynote – Insights from Google Sarah Fix-Bähre, Industry Leader in Insurance, Google Germany Sarah’s been at Google since 2006, where she’s consulted international multi-channel retailers on digital transformation, e-commerce and digital branding. Today she is leading Google’s insurance portfolio and will share her insights into the digital challenges insurers are facing – from serving today’s digital consumers to working with rigid organisational structures and how to work with data-driven business development. She’ll also discuss how to turn customer behaviour into new insights, new products and better risk assessment. Customer spotlight – Building and maintaining a culture of innovation Wolff Graulich, Board Member of Element, a new Insurance venture by FinLeap and TIA customer German FinTech company builder, FinLeap, is cultivating a wide range of innovative startups including its latest Insurance venture, Element. Wolff will take us on a journey of innovation creation – from what it takes to spark, nurture and drive innovation to how to maintain a culture of innovation once your big bets are off the ground. He’ll also discuss his personal view on partnerships, customer feedback and making use of eco-systems. TIA insights – Product agility as a key business strategy Thomas Illum, CIO, TIA Thomas joins TIA from Assurator, a key TIA implementation partner which TIA acquired in January and Thomas founded in 2006. He will discuss product agility as a fundamental tool for winning new customers and balancing time to market and risk. He will highlight the difference between products designed for administration and products designed for sales, and illustrate the product developers’ dilemma of managing demands from sales & marketing versus demands from underwriting and pricing. He will also present new productdesign opportunities with TIA and more.

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Couch Q&A with George Kesselman

The morning's speakers will gather on the couch to answer a few questions from George Kesselman of |nsurTech Asia.

Innovation keynote – How to successfully navigate disruption Dietmar Dahmen, Expert in Digital Transformation and Innovative Marketing, European Association of Communication Agencies (EACA) Disruption is happening all around us – especially in the insurance industry. With his eye for how the world is changing and the best ways for businesses to adapt to it, Dietmar will inspire us with new ways to see our new challenges. Whether your insurance company is global or local, a first-mover or strategic follower, Dietmar is sure to stimulate new ideas and strategies you can put to good use. Customer spotlight – Mastering your digital transformation Henrik Grønborg, CEO, ALKA Insurance and TIA customer Established in 1903, ALKA is Denmark’s leading digital insurer. Henrik has been there since 1998 and is responsible for executing the company’s 2020 strategy, which is focused on “simplicity” and the “best customer service”. He will discuss his approach to ALKA’s digital innovation, including creating a budget, preparing the organisation for change, building successful go-to-market processes and minimising risk. He will also touch on common pitfalls and ways to make your digital solution more personalised. TIA insights – The TIA solution today and beyond Flemming Louw Reimer, Senior Vice President R&D, TIA Anders Skovlykke Knudsen, Product Management Director, TIA Flemming has extensive experience with software product development, enterprise and software architecture. In this session, together with Anders, he’ll guide us through the TIA roadmap and share what’s in store for new TIA releases. You’ll learn how current and coming TIA offerings can help optimize your current business and deliver on your new initiatives, with special focus on the latest deliveries in TIA 7.5. You’ll also get a glimpse of current research projects in TIA’s product pipeline and more. Partner perspectives – Digital: Turbocharge Change Fridtjof Detlefs, Head Insurance Practice - Europe, TCS Going digital offers continuous customer engagement, increased business efficiencies and an entirely new way of doing business. To support this transformation, enterprises must be supported by a robust core. TCS looks forward to sharing its view on developing and implementing complementary assets to accelerate digital change using innovative solutions.


Partner perspectives – Seizing the digital-ecosystem opportunity Craig Beattie, Senior analyst, Celent Craig Beattie has been at Celent for 7 years, researching and covering insurance technology during arguably the time of greatest change in the insurance industry. Craig will take a pragmatic look at how these technologies and trends are being deployed by insurers. Craig will look at the properties required of a core system to enable insurers to take advantage of these new technologies and discuss at a high level what new benefits an insurer might gain, should they make the investment and effort. TIA insights – Activating your digital eco-system Anders Rosenbeck, Senior Vice President Services & Solutions, TIA Anders has 23 years’ experience in system integration and software solutions, mainly with insurance and asset management. He will explain how the TIA platform can act as the centerpiece of your digital ecosystem, helping you gain value and lower TCO through customer engagement apps and business intelligence integrations. He will discuss the value of external rating systems, touch on TIA’s integrated approach to Microsoft Dynamics CRM, present TIA’s SaaS offering and more.

Partner perspectives – How to become an “Everyday Insurer” Jacob Tovborg-Jensen, Managing Director, Accenture Financial Services Jacob is a Managing Director leading Accenture’s Nordic Insurance Industry Practice. He will discuss various possible business models for becoming an ‘Everyday Insurer’ and move up the value chain to address new customer needs and generate new revenue streams. He will also share insights on the three distinct insurance customer segments, ‘Digital Nomads’, ‘Quality Seekers’, and ‘Value Explorers’, identified in a recent Accenture customer survey with more than 32,000 participants. Bio Jacob joined Accenture in 1997 and has 17 years of experience in Financial Services with focus on Business Transformation and Core System renewal. Jacob has worked with insurance carriers in the Nordics, Europe, South Africa and Asia and he is part of Accenture’s European Insurance team working with Digital Insurance, Distribution, Marketing and Analytics.

Customer panel – Different approaches to solving pains in the insurance value chain Facilitator Carsten Vraa-Jensen, Senior Vice President Commercial, TIA Jan Tore Flaglien, CEO Nemi Forsikring, Norway Willem Smith, Managing director – Personal Lines, Hollard, South Africa Brian Wahl Olesen, Claims director, Alm. Brand, Denmark


Carsten has vast experience in the insurance industry and has been spending the bulk of his time with TIA customers since he joined TIA last year. He will sit down with three very different TIA customers in terms of size, business model and type of insurance, and find out what defines and drives their approaches to very common industry challenges – from consumer testing and exit strategies to distribution models and partnerships. Get useful insight and inspiration that could shape your company’s approach to a future challenge. TIA insights – BI as the foundation for data-driven decisions Thomas Chr. Brögger, PS Director & Eigminas Dagys, BI Developer, TIA Between them, Eigminas and Thomas have 30 years of experience in insurance solutions, ranging from development and implementation to project management and commercial aspects. They will share their insights into how the next generation of the TIA BI solution will help you meet the requirements of an increasingly data-driven industry, from mastering data quality to accessing and detailed pricing data, concise KPIs and ad-hoc reporting. They will show you how to transform your information architecture and present some of the new features. Bio Eigminas Dagys, BI Developer, TIA Eigminas focuses on BI Development after 13 years as a software developer. Based in Vilnius, Lithuania, he is fascinated with everything having to do with data, from data analysis and agile software processes to Oracle and DB technologies in general. Eigminas has been with TIA since 2012 and has an MSc in Computer Science from Free University of BozenBolzano. Partner perspectives – Data: The key to the future Edward Mauser, Vice President Video Analytics, Affecto For over 18 years, Edward has been pushing technology boundaries in product and service development, delivering innovative solutions that accelerate evolution through digitalization. In his presentation, he will challenge you to think about insurance differently, from where the physical and digital worlds are blurred to how our reality is becoming pervasively data driven. Get inspired on how acquiring heterogeneous data can be used to build customer value and loyalty. Partner perspectives – The potential of AI for your insurance business Mikael Munck, CEO and founder of 2021.AI Mikael joins TCC with more than 25 years’ experience from the Technology and Financial sectors. He will introduce you to artificial intelligence and the potential it holds for the insurance sector. He will show you how AI can play a significant role in various parts of the insurance value chain, such as customer experience, claims and underwriting, while improving efficiency, efficacy and risk selection.

