Sharpen License Type Matrix

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Ring Groups x x x x x. Call Forwarding x x x x x. Auto Attendant x x x x x. Voicemail to Email x x x x x. Knowledge Base
Sharpen License Type Matrix Connect Plus Connect

Alone

With CC/SA

Customer Care

Sales Accelerator

Ring Groups

x

x

x

x

x

Call Forwarding

x

x

x

x

x

Auto Attendant

x

x

x

x

x

Voicemail to Email

x

x



x

x

x

Knowledge Base

x

x

x

x

x

ACD

x

x

Skills Based Routing

x

x

Reporting

x

x

x

x

Charts/ Dashboards



x

x

x

x

x

x

x

Coaching



x

x

x

Scorecards



x

x

Post Call Survey



x

x

Interaction Segmentation Reporting



Q Vue



x

x

x

x

x

x

x

x

Advanced Workflows

x

x

Web Hooks

x

x

APIs

x

x

x

x

Basic Workflow

Basic Scripting

x

x

Cadence Management

x

Salesforce CTI & C2C only

x

x

Full Integrations x

x

Shared Q

x

x

Sense

x

x

Transcription

x

x

Concurrent/Hourly Licenses

x

x

x

x

x [up to 3]

Omni-Channel

Voice

x



SMS





MMS



x

x

x

x

x

x

x

x

x

x

x

x

Call-back

x

x

x

Queued VM

x

x

x

Chat x

x



Screen Share

x

x

x



Cobrowsing

x

x

Video x

x



Salesforce Object

x

x



Social Media

x

x

You’re good. Let’s get better. Sharpen is a cloud-native contact center platform that helps companies create perfect customer experiences.

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