ShoreTel Enhanced Reports Calls by Origina Report

ShoreTel Calls by Origin Report The ShoreTel Calls by Origin Report lists calls received by caller ID origin: By country code, then, for USA/Canada numbers, also by state/province, area code, and rate center. The rate center names are shown as defined by NANPA and CNA. Since they are built into the report, a new version may be needed every so often to account for area/office code changes. This report may be used to understand incoming call patterns by geographic area. A parameter allows including particular call details (all individual calls) or just totals. Parameters also allow Date Range and Time Range to be indicated. Samples on the following pages show 2 versions of the report, the first run including call details, the second page shows the report run without call details (totals only).

Calls by Origin

Start Date: 6/1/2009 Start Time: 12:00:00AM Country State/Province Area Code Rate Center

Call Start Ireland 6/10/09 14:48:21 6/10/09 15:12:14

Duration

Extn

0:00:08 0:00:06

End Date: End Time:

6/26/2009 11:59:59PM

Total Calls Calling Number (Name if Available)

Dialed Party

Trunk Group - Trunk

+353567757747 +353567757722

501 490

Analog LS TG1 - 408-777-0103 Analog LS TG2 - 408-777-0104

501 501 501 501 501 501 501 501 501 501 490 410 410

Analog LS TG1 - 408-777-0103 Analog LS TG1 - 408-777-0103 Analog LS TG1 - 408-777-0103 Analog LS TG1 - 408-777-0103 Analog LS TG1 - 408-777-0103 Analog LS TG1 - 408-777-0103 Analog LS TG1 - 408-777-0103 Analog LS TG1 - 408-777-0103 Analog LS TG1 - 408-777-0103 Analog LS TG1 - 408-777-0103 Analog LS TG2 - 408-777-0104 Analog LS TG2 - 408-777-0104 Analog LS TG2 - 408-777-0104

501 501


501 501


Ireland Totals

2

United States California Area Code 408 Rate Center SNJS WEST 6/8/09 11:00:50 0:00:32 6/9/09 10:14:07 0:00:04 6/9/09 10:15:16 0:00:02 6/10/09 14:42:09 0:00:06 6/10/09 15:12:10 0:00:12 6/10/09 15:12:36 0:00:13 6/16/09 17:37:03 0:04:33 6/16/09 17:43:48 0:00:48 6/17/09 16:21:47 0:00:44 6/17/09 16:29:03 0:00:16 6/23/09 11:39:34 0:00:25 6/23/09 11:40:49 0:00:19 6/26/09 11:22:00 0:03:33

420

410 420 410 430 430 752

+14087770104 +14087770104 +14087770103 +14087770104 +14087770104 +14087770104 +14087770103 +14087770103 +14087770104 +14087770104 +14087770104 +14087770104 +14087770104

(ANDERSON ALLEN) (ANDERSON ALLEN) (JONES JENNIFER) (ANDERSON ALLEN) (ANDERSON ALLEN) (ANDERSON ALLEN) (JONES JENNIFER) (JONES JENNIFER) (ANDERSON ALLEN) (ANDERSON ALLEN) (ANDERSON ALLEN) (ANDERSON ALLEN) (ANDERSON ALLEN)

Rate Center SNJS WEST Totals

13

Area Code 408 Totals

13

Area Code 858 Rate Center LA JOLLA 6/15/09 13:35:55 0:00:12 6/15/09 14:45:54 0:00:10

+18584120104 (Prestige Music) +18584120103 (Elena Martinez)

Rate Center LA JOLLA Totals

2


2

California Totals

15

Maryland Area Code 301 Rate Center GAITHERSBG 6/16/09 17:11:59 0:00:33 6/16/09 17:14:29 0:00:40

+13018690115 (Giang Nguyen) +13018694486 (REPUBLIC SAVINGS)

Rate Center GAITHERSBG Totals

2


2

Maryland Totals

2

United States Totals

17

Grand Totals

19

ShoreTel, Inc.

Calls by Origin

6/26/2009 2:29:44PM

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Start Date: 6/1/2009 Start Time: 12:00:00AM

Calls by Origin

Country State/Province Area Code Rate Center

End Date: End Time:

6/26/2009 11:59:59PM

Total Calls

Ireland Totals

2

United States California Area Code 408 Rate Center SNJS WEST Totals

13


13

Area Code 858 Rate Center LA JOLLA Totals

2


2

California Totals

15

Maryland Area Code 301 Rate Center GAITHERSBG Totals

2


2

Maryland Totals

2

United States Totals

17

Grand Totals

19

ShoreTel, Inc.

Calls by Origin

6/26/2009 2:31:09PM

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