Six steps to complaining leaflet - Ombudsman Services

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For more tips and advice: www.ombudsman-services.org. Making a complaint in six simple steps. Be prepared - know what ou
Making a complaint in six simple steps

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Ombudsman Services if your complaint isn’t sorted in eight weeks or you get a deadlock letter, contact us.

Be prepared - know what outcome you want.

5 Escalate - look up the company’s complaints procedure online (or ask for it) and follow it.

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SIX SIMPLE STEPS

Be patient - give the company a reasonable chance to sort it but don’t just let it drop.

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Let the company know - tell the company you’re unhappy and give them a chance to fix it.

Keep a record make a note of who you contact, when, and what they say.

For more tips and advice: www.ombudsman-services.org

For FREE help, contact us:

0330 440 1624

www.ombudsman-services.org @OmbudServices