Social Impact Report 2016 - Compaid

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people can benefit from this excellent support. The Rt. ... the Department for Business, Innovation and Skills. ... unde
Social Impact Report 2016

Foreword from Greg Clark MP Compaid has provided a vital lifeline to thousands of disabled people across Kent and further afield for over 30 years. Its staff and volunteers provide a wonderful example of the dedicated care and compassion that is so necessary in our society. It is a real pleasure for me to see so many of those who use Compaid's essential services out and about in the local community, enjoying life to the full. The positive impact Compaid has had on people's lives is compelling, and I look forward to seeing the charity build even further on this impressive performance so that more vulnerable people can benefit from this excellent support.

The Rt. Hon Greg Clark MP MP for Tunbridge Wells and Secretary of State for Business, Energy and Industrial Strategy

Thirty years of social impact Since its foundation in 1986, Compaid has had a clear vision – to ensure that disabled people in and around Kent can achieve their aspirations. Now 30 years later, Compaid continues to provide a lifeline to disabled and other vulnerable people to live equal, independent and full lives – providing support to maximise their social, creative, learning and employment potential. We hold an unwavering commitment to driving social, digital and economic inclusion. Our strategy is to extend the positive social impact we deliver to our service users through expanding and developing our services across the South East, and to be seen as a Centre of Excellence in the field of practical support for disabled people.

2016 1,800

10 districts across Kent served

adult and children service users

1,250

9,760

passengers

volunteering hours given

39,000 journeys

7,300

digital skills training sessions 400 learners

Digital skills training Compaid delivers tailored digital skills training to a broad range of people with physical and learning disabilities, as well as those with mental health issues. This training is delivered from our purpose designed training centre in Paddock Wood in Kent, and through outreach sessions in care homes and community settings. In 2016 we delivered:



6,594 half day training sessions to 86 disabled adults at our dedicated training centre



Support for 8 disabled learners to achieve ITC qualifications at nearby West Kent College



700 digital skills training support sessions to 233 individuals in over 20 care and residential homes



Our partnership with 5 JobCentre Plus offices delivered training to over 150 individuals who are facing barriers to moving into employment because of their disability and their lack of vocational computer skills



For the third year we have been a delivery partner for the Future Digital Inclusion programme, run by the Good Things Foundation and funded by the Department for Business, Innovation and Skills. Through this we supported 130 people to complete modules in areas such as using online banking, searching and applying for jobs online, and accessing public services and health information online

Community transport In 2016, our fleet of 21 specially adapted vehicles took 1,250 disabled and frail elderly people on more than 39,000 journeys, covering almost 340,000 miles across Kent. Journeys included transport for:



960 disabled and elderly people to attend day services, visit shops, theatres and community events



147 people to attend acute, primary and community care appointments



40 + disabled children to and from school

We are committed to supporting Kent County Council, Special Education Needs schools, charities and local care providers in meeting their statutory and/or organisational requirements for disabled and older people. •

Compaid is a major provider of the Council’s Kent Karrier door to door service and provides tailored transport for a wide range of local organisations



We are a member of the Kent Community Transport Forum, and a key partner in Kent County Council’s Total Transport Project



In 2015, we were awarded the Community Transport Association’s Quality Mark, making us one of only 15 organisations across the UK to hold this esteemed award

Improving social inclusion Disabled people face a far greater risk than non-disabled people of being excluded from society. Social exclusion can have a profound effect on an individual’s health and wellbeing.

The scale of the problem •

The health effect for those with poor social relationships and networks is comparable to smoking 15 cigarettes a day and more serious than obesity1.



The availability and accessibility of transport has a greater impact on self-reported positive health than health services provision2.





Disabled people of all ages make 37% fewer journeys than non-disabled people3. This gap increases to 47% in the 70+ age group. Over 20% of those reporting a disability experience difficulties when using transport4. This equates to more than 24,000 disabled people in Kent.

Statistics on this slide taken from: 1. Holt-Lunstad J. et al., Social Relationships and Mortality Risk: A Meta-analytic Review. PLoS Review. 2010 2. Cummins S et al. Neighbourhood environment and its association with self rated health: evidence from Scotland and England. J Epidemiol Community Health 2005 3. Department for Transport (2015), National Travel Survey (2014) where mobility difficulties =those adults who responded to say they have difficulties travelling on foot, by bus or both. Those that said they only have difficulty getting in / out of a car are classified in this table as having no mobility difficulty. https://www.gov.uk/government/statistical-data-sets/nts06-age-gender-and-modal-breakdown 4. Department for Work and Pensions, Office for Disability Issues:“Fulfilling Potential: Building a deeper understanding of disability in the UK today – Main Report,” 2013

Our impact •

71% of those using our training service to meet new people reported a decrease in feelings of loneliness and isolation



57% of those using our training service to contact family and friends reported an increase in online socialising



73% of our transport service users reported feeling less lonely and isolated



91% reported having made friends either using the service or at the social events they travelled to



78% reported feeling more independent



76% reported improved access to activities they enjoy and find meaningful

Improving digital inclusion Digital media pervades all our lives, and internet access is as essential to most people as other basic utilities. The Government’s ‘Digital by Default’ agenda will shortly see all public services delivered primarily online.

The scale of the problem •

10 million people in the UK do not have access to the internet. Of these, 4 million are the most socially and economically disadvantaged in the country.



Almost 50% of disabled people do not use the internet regularly1 and 27% never use it at all2. This equates to more than 32,000 disabled people in Kent.



A lack of teaching facilities and poor understanding of the benefits technology offers are often cited as barriers to entry3.

Statistics on this slide taken from: 1. Parliamentary office science and technology 2012 2. ONS 2015 3. ONS 2015, National Housing Federation, The Tinder Foundation http://www.ons.gov.uk/ons/dcp171778_404497.pdf

Our impact •

For those coming to Compaid’s Training Centre to learn how to search online, access to health and community service information increased by 73% and 67% respectively



86% of people wanting to increase their online safety reported better awareness of scams such as email phishing



66% of people using the service to develop hobbies and pastimes reported an increase in the number of activities they spend time on



130 people gained one or more Basic Digital Skills certificates during the year.

Improving economic inclusion With rising costs in basic commodities, and continuing cuts in benefits and other areas of public spending, millions of people face rising debt and other financial difficulties. Increasingly, managing finances and benefits can only be done online, disadvantaging anyone without internet access and skills.

The scale of the problem •

Disabled people and their families face many extra costs, spending £550 more on average than nondisabled people each month. Support to cover these costs through Disability Living Allowance is only £360, often leaving a shortfall1.



Offline households generally miss out on estimated savings of £560 per year from shopping and paying bills online2.



A lack of digital skills has a further impact on employment opportunities, with 81% of employers regarding digital skills to be an important requirement for recruitment2.

Statistics on this slide taken from: 1. Scope data 2016 - http://www.scope.org.uk/campaigns/extra-costs 2. The Chartered Institute of IT, 2015 http://www.bcs.org/category/17854

Our impact •

Through our digital skills training partnership with Jobcentre Plus, 12 individuals who were previously out of work for at least two years entered employment in 2016



64% of our training service users wanting to learn how to shop and pay bills online reported having made savings when doing so



51% of our transport service users reported having made savings whilst shopping in their local community

Customer feedback on our services “Martin has visual and hearing impairments, and lives in a home for older people. As a result of Compaid’s support, he now organises his finances and personal correspondence independently online, without having to rely on family for help. He has also learned how to use Skype and email efficiently and begun more regular communication with his family and friends.”

“Talking with you really helped me. It made me sit down and focus, thinking about my skills and the type of work I prefer.”

“I enjoy the company and friendship that Compaid provides as well as learning new computer skills. It is a real lifeline to me at the moment especially as I am in a nursing home situation at present and unable to get out as often as I would like.”

“Compaid's offer is distinctive in terms of the specialist equipment they use for digital skills training, as well as the holistic approach they take to claimant’s needs and addressing their barriers to learning and working. They just know exactly how to work with disabled claimants, and get the best out of them." Andrew Holmes, Partnership Manager, Jobcentre Plus

Customer feedback on our services “Before my neighbour mentioned about Compaid buses I found shopping and meeting friends a real struggle and I often went days without seeing anyone. Now with the support of Compaid transport, each week a friendly driver picks me up from my home and assists me into the bus which then takes me to a large supermarket in the next town.”

“It is a very friendly atmosphere and I like to meet my friends that I have made here.” “Julie’s improvement has continued considerably. She is now able to chat sociably with the other clients as well as with staff. Her confidence, morale and general wellbeing have noticeably improved and her delightful sense of humour has been reignited”

“We really value the caring, reliable, friendly and tailored approach Compaid take with the disabled and elderly people they support. They offer a professional, commercial type service, at a competitive price” Steve Pay, Public Transport, Planning and Operations Manager with Kent County Council

The added value we deliver in Kent Our value to Kent’s economy •

Compaid recently calculated the economic value it delivers to Kent using the LM3 methodology developed by New Economics Foundation

£978k turnover



The LM3 score shows that every £1 of income for Compaid, generates £2.04 for the local Kent economy.

£492k Our value to the NHS •

A missed NHS appointment typically wastes £160 of public money1



In 2016 we provided transport - often at short notice - for 147 individuals who would typically have no way of travelling to their medical appointments



local staff salary spend

£172k local supplier spend

This saved the local NHS Trust over £20,000

Our value to the environment •

We self generate all of our electricity through solar panels, and return more than 4,000 KWH of power to the National Grid each year



We use computer tracking to monitor the location, speed and performance of our vehicle fleet, allowing us to reduce fuel consumption and help improve air quality within Kent.

Statistics on this slide taken from: 1. https://www.gov.uk/government/publications/reducing-missed-hospital-appointments-using-text-messages/a-zero-cost-way-to-reduce-missed-hospital-appointments#results 2. LM3 value calculated using NEF’s LM3 calculation and assumes 65% of Kent-based employee salaries and 15% of supplier spend is subsequently spent within Kent

£346k money remaining in Kent from local staff and supplier spend

The added value we deliver in Kent Volunteering All of Compaid’s services are delivered by a team of trained and skilled staff supported by an equally well trained network of regular volunteers. Compaid and our service users benefit from the commitment of: •

35 regular volunteers who deliver 9,760 hours of volunteering hours per year



Equivalent to 5.5 full time members of staff and £80,000 of economic value

“After a serious motorcycle accident which caused the loss of use of my right hand as well as affecting my speech, I was unable to continue in my job as a Graphic Designer and my confidence suffered a great deal. During my recovery, I started volunteering with Compaid, putting my computer skills to good use and helping disabled people to learn or relearn digital skills. Volunteering helped me with my own speech and helped increase my confidence and independence again. With my confidence back, I persevered in the search for a new job and was employed by Sainsbury’s as a Customer Service Assistant. I really enjoy my time at Sainsbury’s and I feel much more positive about my prospects now.” – Dave Ives, volunteer

Our commitment to quality and partnership working As we continue to grow our front line support to disabled and older people across Kent and beyond, Compaid is delighted to have its commitment to be seen as a Centre of Excellence recognised through holding the CTA Quality Mark. We are also working towards PQASSO level 2 status and were highly commended in the Kent Charity Awards and Perrys Exceptional Awards in 2016.

Our commitment to quality is further reinforced by the collaborative working partnerships we engage in across Kent and the UK.

Getting involved We are developing our plans to 2020 and beyond, to expand our services to more of the 120,000 disabled people in Kent, and to increase our impact. We cannot do this alone, and would welcome your support.

Partnerships

Volunteering

Making a donation

If you are a local commissioner, funder or provider who wants to work with Compaid please contact:

If you are an adult or young person who wants to volunteer and gain skilled work experience, whilst giving something valuable back to your community, please contact:

As a local charity, we rely heavily on the generosity of individuals, trusts and companies for financial support. If you would like to support us in this way please visit:

Stephen Elsden Chief Executive E: [email protected] T: 01892 833664

Judith Williams HR Administrator E: [email protected] T: 01892 834539

Diane Bradley Fundraising Manager E: [email protected] T: 01892 834539

Unit 1, Eastlands, Maidstone Road, Paddock Wood, Kent TN12 6BU t: 01892 834539 e: [email protected] w: www.compaid.org.uk Twitter: @CompaidTW Compaid Trust is a company limited by guarantee incorporated in England with company registration number 3400811 and charity registration number 1064160