A global leader in data security, storage and systems ... Leader. A global delivery model to improve process ... process
CASE STUDY
Generating Procurement Impact for a Global Technology Leader CHALLENGE Take procurement to the next level A global leader in data security, storage and systems management was confronting many of the high tech industry’s most common procurement-related challenges: cut costs, drive efficiency, and improve the performance of its supplier network. The company believed there were untapped opportunities to improve the overall performance of the procurement function and generate substantial savings.
Solution A global delivery model to improve process rigor and efficiency The company focused on a targeted and effective process intervention for invoice processing and vendor management enabled by technology, in order to: • Improve the client’s procurement organizational processes, transparency and supplier management • Further align the company’s procurement policy to its business goals • Track compliance and measure benefits more accurately A global delivery model extended the in-house enterprise processes and resources through Genpact’s process operations. It utilized U.S.based category experts to support many of the spend categories for the company’s North America operations. Meanwhile, a team in Asia-Pacific supported additional global locations, while a central support team in India provided ongoing spend analysis. This global team provided a high level of process rigor and enabled the client to turn around deliverables on a timely basis.
Impact Improved company-wide procurement performance, and delivered across-the-board cost savings of US $190 million as of 2013. Savings delivered on over US $1 billion of global non-core spend
Genpact engagement begins
$190 million
Cut indirect spend by 17%
Increased vendor and internal policy compliance, making savings more sustainable
Spend under management
Frictionless partnership with business enabling greater compliance with policies Fostered savings discipline
25% increase
Enhanced diversity and long-term viability of the supplier portfolio
Overall Genpact Impact for the High Tech Industry
$200 million+ All figures in US dollars
Genpact Limited (NYSE: G) is a global leader in designing, transforming and running business processes and operations. Genpact generates impact for 700+ clients including over 100 of the Fortune Global 500. We offer an unbiased combination of smarter processes, analytics and technology through our 65,000+ employees in 25 countries, with key management based in New York City. For more information visit www.genpact.com/home/industries/high-tech or email
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