Strategic Plan

business plans designed to carry out the objectives contained in the Strategic ..... Ⅰ Ensure effective and current documentation of Business Continuity Plans.
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Strategic Plan

Strategic Plan July 2008

East Bay Municipal Utility District

Strategic Plan

Strategic Plan

Table of Contents Introduction ............................................................. 4 The Planning Process..............................................4 Implementing the Plan ...........................................5 Key Performance Indicators ....................................5 Mission ..................................................................... 6 Values....................................................................... 6 Goals ........................................................................ 6 Long Term Water Supply.......................................... 8 Water Quality and Environmental Protection ........ 11 Long Term Infrastructure Investment ................... 14 Long Term Financial Stability................................. 16 Customer Service ................................................... 19 Workforce Planning and Development................... 21

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Strategic Plan Strategic Plan

Introduction Welcome to the East Bay Municipal Utility District’s Strategic Plan. This document is a blueprint for how EBMUD will respond to future challenges and changing priorities. It confirms our mission and values as a public utility dedicated to high quality service and preservation of our precious resources for future generations utilizing the principles of sustainability and effective use of resources that minimize our environmental footprint. It also outlines the specific goals, strategies, and objectives we will pursue to move us from where we are to where we want to be and establishes a set of criteria to measure our progress. The Planning Process The District’s first Strategic Plan was adopted in May 2004. It took many months for the first plan to develop and take shape. With the help of our Board of Directors, we reconfirmed our mission and values, which were first established in February 1992. Our senior management team then took on the task of identifying the critical issues facing the District in the future and determining how best to address them. The result was a plan that outlined the goals, strategies, objectives, and key performance indicators that would help us carry out our mission. • • • •

Goals are the important outcomes we want to achieve; Strategies are the direction or course we want to take to

reach those goals; Objectives reflect what we need to accomplish in the near term; and Key Performance Indicators measure how well we are doing in achieving our goals.

It has been four years since the first Strategic Plan was published. Since that time we have developed and updated two-year business plans designed to carry out the objectives contained in the Strategic Plan. We have also used these plans to set priorities for the FY08-09 Budget and individual performance plans. We refined the Key Performance Indicators that measure our progress in achieving our goals. This third publication of our Strategic Plan builds on the efforts of the first two plans. Most of our goals and many of the strategies and objectives have remained the same over the past few years. We continue to optimize our infrastructure investments, look for ways to use new technology to our advantage, and adapt to evolving demographic and workforce trends. The updated Strategic Plan also addresses issues that are taking on an increased importance for the District, such as the need to participate in and respond to statewide Delta initiatives, to plan for climate change, to protect against invasive species, to seek regional solutions, and to strengthen sustainable business practices. The updated Strategic Plan continues to maintain our commitment to the mission of the District while anticipating these and other challenges that the District will face in future years.

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Introduction

Strategic Plan

Implementing the Pla