Got a complaint about your student accommodation, phone contract or energy supplier? Our FREE, impartial service can help resolve your complaint quickly and fairly.

Know your rights! Latest research shows that over

60%

of students don’t understand their consumer rights.

62%

29%

of students have had issues with student accommodation.

of students have experienced problems with their energy supplier.

Every year UK undergraduates are estimated to be out of pocket to the tune of

262,294,461

£

26%

of students have had problems with a telecoms supplier.

For FREE help, contact us:

Follow @OmbudServices #studentmoans

Communications: 0330 440 1614 Energy: 0330 440 1624 Property: 0330 440 1634 www.ombudsman-services.org

73%

66%

Three quarters of students feel they are taken advantage of by companies.

Two thirds of students feel that companies make it difficult to complain.

Step 6

Step 1

Ombudsman Services if your complaint isn’t sorted in eight weeks or you get a deadlock letter, contact us.

Be prepared - know what outcome you want.

Step 5

Step 2

SIX simple steps

Escalate - look up the company’s complaints procedure online (or ask for it) and follow it.

Let the company know - tell the company you’re unhappy and give them a chance to fix it.

to become student savvy...

Step 4

Step 3

Be patient - give the company a reasonable chance to sort it but don’t just let it drop.

Keep a record make a note of who you contact, when, and what they say.

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For FREE help, contact us:

Follow @OmbudServices #studentmoans

Communications: 0330 440 1614 Energy: 0330 440 1624 Property: 0330 440 1634 www.ombudsman-services.org