Internal and external audits, accounting and financial reporting process ... Group's internal controls, financial and ac
Sustainability Report 2012/13
overview
CONTENTS
CEO’s Message ..................................................... 2
This Sustainability Report is published to provide stakeholders of Singapore Airlines with information about our sustainability performance in a
Reporting Period
transparent and accountable manner,
This report covers the Financial
covering areas including governance,
Year 2012/13 from 1 April 2012
Route Network ........................................................................................... 8
stakeholder engagement, community
to 31 March 2013.
Fleet Information ...................................................................................... 10
projects and the environment.
About Singapore Airlines ....................... 4 Corporate Governance ............................................................................. 13
Through this report, we also hope to
Focus on people ............................................. 16
identify opportunities for improvements to our sustainability management,
Stakeholder Engagement: Employees ........................................................ 18
as well as issues that are material
Stakeholder Engagement: Customers ....................................................... 24
to our business in order to address
Stakeholder Engagement: Partners ........................................................... 33
them effectively and appropriately.
Reporting Scope Information and figures in this report refer to the Parent Airline, excluding subsidiaries in the Singapore Airlines Group, unless otherwise stated. The ‘$’ sign used in this
Supporting our communities .......... 38 Community Engagement .......................................................................... 40
Data collection process Information for this report is collected from various departments and overseas offices. The general approach is for data owners to confirm the accuracy of their data through documentary evidence or past operational performance. We aim to improve on this process continually to ensure that our data collection is effective and robust.
report refers to Singapore Dollars unless otherwise stated.
Community Projects Around the World .................................................... 43
Caring for the Environment ........... 48 Managing our Environmental Impact ........................................................ 50
More information about Singapore Airlines Limited is available through our website at:
Environmental Responsibility .................................................................... 53
http://www.singaporeair.com/en_UK/about-us/ir-landing/
Commitment Towards a Sustainable Future .............................................. 57
as well as in our Annual Report, which can be viewed or downloaded at: http://www.singaporeair.com/jsp/cms/en_UK/global_header/annualreport.jsp
CEO MESSAGE “We determined that the time was right to expand the scope of the Environment Report to provide a wider range of information on our efforts that contribute towards making our operations more sustainable.”
This year marks the first time Singapore
gauge how listed companies approach
environmental initiatives; community
Airlines has produced a comprehensive
environmental, social and governance
projects; governance; engagement
Sustainability Report, detailing a wide
issues. SGX has also published a Guide
with customers, employees and
range of initiatives and practices
to Sustainability Reporting for Listed
partners; and more.
related to non-financial aspects of our
Companies, stating that it considers
operations. This important step forward
sustainability reporting to be an
We are pleased to be sharing this
is consistent with our longstanding
important aspect of holistic disclosure
information in a detailed manner
efforts to be constantly developing
by listed companies. We agree, and
for the first time, and sincerely hope
as a responsible corporate citizen.
are therefore pleased to be among
you enjoy reading about our initiatives
the early adopters in Singapore with
and practices in the pages ahead.
Reporting sustainability practices is not
a comprehensive Sustainability Report.
entirely new to us, as we had been producing an annual Environment
As part of our ongoing development,
GOH CHOON PHONG
Report since the 2001/02 financial
we have for the first time produced
Chief Executive Officer
year. For many years we have also been
a Suppliers’ Code of Conduct which
Singapore Airlines
including selected information about
we expect all our suppliers to adhere
sustainability practices in our Annual
to. Based on the principles of the
Report to shareholders. This year,
United Nations Global Compact with
however, we determined that the time
respect to Human Rights, Labour, the
was right to expand the scope of the
Environment and Anti-Corruption, the
Environment Report to provide a wider
Code’s contents were developed to be
range of information on our efforts
consistent with our business values.
that contribute towards making our
More information can be found in
operations more sustainable.
the section - Stakeholder Engagement: Partners.
It has proven to be a timely endeavour, as the Singapore Exchange recently
Also in this report, you will find details
announced that it may establish a
of many sustainable practices in our
Sustainability Index for investors to
day to day operations, encompassing
SUSTAINABILITY REPORT 2012/13
3
ABOUT SINGAPORE AIRLINES Singapore Airlines has come a long way since our founding in 1972. Now an internationally-respected brand, we have become one of the world’s leading carriers with an advanced fleet of aircraft.
MISSION STATEMENT
VALUES
Singapore Airlines is a global company dedicated to providing air transportation services of the highest quality and to maximising returns for the benefit of its shareholders and employees.
We hold firm to our six Core Values, which we strongly believe are key to the SIA mission:
With one of the world’s youngest
Our ever-growing list of industry-
fleets in the air, a network spanning
leading innovations includes the
panel of world-renowned chefs,
six continents, and the Singapore Girl
following firsts:
the International Culinary Panel, in
as an iconic symbol of quality customer
First to involve a comprehensive
developing in-flight meals, in 1998.
care and service, we have earned a
First to offer free headsets,
reputation as an innovative market
a choice of meals and free
leader, combining quality products
drinks in Economy Class,
(AVOD) capabilities on KrisWorld in all
with excellent service.
in the 1970s.
classes, in October 2001.
We have made a habit of leading the
First to introduce satellite-based
way, and along the way developed a
in-flight telephones, in 1991.
reputation as an industry trendsetter.
First to offer audio and video on demand
First to fly the A380, from Singapore to Sydney, on 25 October 2007.
PURSUIT OF EXCELLENCE
CONCERN FOR STAFF
We strive for the highest professional
We value our staff and care for
standards in our work and aim to be
their well-being. We treat them
the best in everything we do.
with respect and dignity and seek to provide them with appropriate
SAFETY We regard safety as an essential part
training and development so that they can lead fulfilling careers.
of all our operations. We maintain and adopt practices that promote the safety of our customers and staff.
INTEGRITY We strive for fairness in all our business and working relationships.
CUSTOMER FIRST Our customers are foremost in our
TEAMWORK
minds all the time. We go the extra
We work with pride as a worldwide
mile to exceed their expectations.
team to achieve success together.
Historical Timeline of SIA
april May
KrisWorld, Singapore
March
Airlines’ advanced in-flight
MAL, which was renamed
entertainment system, is
Malaysian Airways Limited in 1963,
Singapore Airlines launches
launched across all classes.
becomes Malaysia-Singapore
three-times-weekly flights to
Airlines (MSA).
Sao Paulo, its first South
July
February
MSA’s first
Singapore Airlines moves to
Singapore Airlines inaugurates
transcontinental flight
the new Singapore Changi
the world’s longest non-stop
on a Boeing 707 takes
Airport from Paya Lebar.
commercial flights between Singapore and the US.
off for London.
1947 1966
1968 1971 French couturier Pierre Balmain designs the sarong kebaya uniform for MSA air stewardesses.
American destination.
June
1972 1981
1989 1995
1999 2004
2007 2011
2013
MSA splits
Singapore Airlines becomes the first
The KrisFlyer
Singapore Airlines is the first
Today, Singapore
into Singapore
airline to operate a Boeing 747-400
programme is launched,
airline to operate the Airbus
Airlines flies to over 100
Airlines
commercial flight across the Pacific.
allowing First, Business
A380 superjumbo, the largest
destinations in nearly 40
(SIA) and
and Economy Class
passenger plane in the world.
countries, including services
Malaysian
customers to earn
by Singapore Airlines Cargo
Airline System
mileage credits.
and SilkAir.
(MAS). The Singapore Girl
MAY
is born.
The maiden flight of Malayan Airways Limited (MAL), operated by an Airspeed Consul, takes off from Singapore Kallang Airport.
6
SINGAPORE AIRLINES
SUSTAINABILITY REPORT 2012/13
7
SILKAIR ROUTES
Route Network
Chongqing Wuhan Changsha Xiamen Kunming Kathmandu Shenzhen Kolkata Hanoi Chiang Mai Visakhapatnam Danang Yangon Hyderabad Chengdu
Bangalore Chennai
Siem Reap
Coimbatore Kochi Thiruvananthapuram
Koh Samui Phuket Langkawi Penang Medan Kuala Lumpur
To Ne
w Yo
Copenhagen Manchester
Frankfurt
Paris Zurich
ASIA
Chicago
Rome
Istanbul
Seoul Nagoya Tokyo Narita Osaka Tokyo Haneda Fukuoka
Nanjing
Cairo Riyadh Jeddah
Sharjah Dubai
Ahmedabad Mumbai Bangalore
AFRICA
Los Angeles
Dhaka Kolkata
Guangzhou Hanoi
Xiamen
PACIFIC OCEAN
Bandar Seri Begawan
SOUTH AMERICA
SINGAPORE Jakarta
Denpasar
INDIAN OCEAN
To Barcelona
Sao Paulo
Johannesburg
Cape Town
AUSTRALIA Perth
Adelaide
Brisbane
Sydney Auckland
Melbourne
Singapore Airlines has 101 aircraft in its fleet. As at 31 March 2013, the average age of its aircraft is six years and eight months, while the average age of its regional subsidiary SilkAir’s aircraft is also six years and eight months. Both airlines’ fleets are amongst the youngest and most fuel-efficient in the world.
Atlanta
ATLANTIC OCEAN
Taipei
Ho Chi Minh City
Nairobi
Dallas-Fort Worth
Manila
Bangkok
Colombo Kuala Lumpur Male
Lagos
To Moscow
Shanghai
Hong Kong
Yangon Chennai
To Frankfurt
New York JFK
Houston
Chongqing
New Delhi
New York Newark
San Francisco
Beijing
lo Pau
SINGAPORE AIRLINES
Lombok
NORTH AMERICA
EUROPE
Milan
8
Surabaya Solo
Darwin
Munich
Barcelona
Manado Balikpapan
Moscow
Amsterdam
London Brussels
To
Kuching
Bandung
rk JFK
Sao
Davao Kota Kinabalu
SINGAPORE Pekanbaru Palembang
To Houston
Cebu
Phnom Penh
Christchurch
CITIES SERVED BY SINGAPORE AIRLINES (PASSENGER AND CARGO) CITIES SERVED BY SILKAIR (PASSENGER) CITIES SERVED BY SINGAPORE AIRLINES CARGO (FREIGHTER SERVICE ONLY) The map is not drawn to scale and the lines do not indicate actual flight paths. For accurate information on flight schedules and routes, go to singaporeair.com.
Credit : © SPH Magazines Pte Ltd & Singapore Airlines Ltd
SUSTAINABILITY REPORT 2012/13
9
Fleet Information As At 31 March 2013
SINGAPORE AIRLINES PASSENGER FLEET
Average age of passenger fleet : 6 years 8 months.
Boeing 777-300R (retrofitted)
Airbus A380-800 In Fleet : 19 On Order : 5 In Fleet : 11
Cabin Configuration 1 First : 12 (Suites) Business : 60 Economy : 399 Total : 471
In Fleet : 8
Cabin Configuration 2 First : 12 (Suites) Business : 86 Economy : 311 Total : 409
Mr Sim Kok Chwee
In Fleet : 2
Mr Sim Kok Chwee
In Fleet : 5
Cabin Configuration Business : 100 Total : 100
In Fleet : 9
Cabin Configuration Business : 30 Economy : 255 Total : 285
Cabin Configuration Business : 30 Economy : 255 Total : 285
Boeing 777-200R (retrofitted) In Fleet : 11
Airbus A330-300 In Fleet : 20 On Order : 14
Cabin Configuration Business : 26 Economy : 245 Total : 271
Boeing 777-200ER Airbus A340-500
Cabin Configuration Business : 100 Total : 100
Cabin Configuration First : 8 Business : 50 Economy : 226 Total : 284
Boeing 777-200ER (retrofitted)
A340-500 In Fleet : 5
In Fleet : 7
Cabin Configuration Business : 38 Economy : 228 Total : 266
Boeing 777-200
Airbus A350-900 XWB On Order : 40
In Fleet : 2
Cabin Configuration First : 12 Business : 42 Economy : 234 Total : 288
In Fleet : 7
Cabin Configuration 1 Business : 30 Economy : 293 Total : 323
Boeing 777 (total) In Fleet : 57 On Order : 8
Boeing 777-300ER In Fleet : 19 On Order : 8
10
SINGAPORE AIRLINES
Cabin Configuration First : 8 Business : 42 Economy : 228 Total : 278
SUSTAINABILITY REPORT 2012/13
11
Fleet Information (continued) SINGAPORE AIRLINES CARGO FREIGHTER FLEET
corporate Governance Average age of fleet : 11 years 8 months.
high standards of corporate governance, professionalism, integrity and commitment at all levels, underpinned by strong internal controls and risk management systems.
Boeing 747 - 400 Freighter In Fleet
The Singapore Airlines Board and Management are committed to continually enhancing shareholder value by maintaining
: 12
The Singapore Airlines Board consists of Chairman Mr Stephen Lee, CEO Mr Goh Choon Phong and eight directors from diverse backgrounds with varied expertise in finance, legal, industry, business, marketing and management fields. The Board’s principal functions include charting the Group’s strategic direction, reviewing and approving annual budgets and financial plans and monitoring the Group’s performance; approving major acquisitions and fund-raising exercises; and
Total: 12
reviewing the Group’s compliance with laws and regulations as may be relevant to the business.
SILKAIR FLEET
Average age of fleet : 6 years 8 months.
Airbus A320 (total) In Fleet : 16 On Order : 2 In Fleet : 12 On Order : 2
Cabin Configuration 1 Business : 12 Economy : 138 Total : 150
In Fleet : 4
Cabin Configuration 2 Business : 16 Economy : 126 Total : 142
Mr Stephen Lee Ching Yen
Chairman/ Non-executive
Mr Goh Choon Phong
Director and CEO/ Executive
Mr Gautam Banerjee
Independent/ Non-executive
Dr William Fung Kwok Lun
Independent/ Non-executive
Ms Euleen Goh Yiu Kiang
Independent/ Non-executive
Mr Hsieh Tsun-Yan
Independent/ Non-executive
Mrs Christina Ong
Independent/ Non-executive
Dr Helmut Gunter Wilhelm Panke
Independent/ Non-executive
Mr Jackson Peter Tai
Independent/ Non-executive
Mr Lucien Wong Yuen Kuai
Non-independent/ Non-executive
*Full profiles of Directors are available on pages 6 to 9 of the Annual Report.
Airbus A319 In Fleet : 6
The Board currently comprises the following members:
Cabin Configuration Business : 8 Economy : 120 Total : 128
Boeing 737 (total)
Length of Service Directors are appointed for an initial term of three years, after which they are considered for re-nomination for another term(s). Their re-nominations are subject to the recommendations of the Chairman of the Board and the Nominating Committee. New Directors appointed in the year are subject to retirement and re-election by shareholders at the next Annual General Meeting after their appointment. All new appointments and re-elections require the approval of the Special Member, the Minister for Finance.
On Order : 54
Boeing 737-800 On Order : 23
Cabin Configuration Business : 12 Economy : 150 Total : 162
Boeing 737 Max 8 On Order : 31
12
SINGAPORE AIRLINES
Cabin Configuration Business : 12 Economy : 150 Total : 162
SUSTAINABILITY REPORT 2012/13
13
corporate Governance (continued) Board Committees
Internal Controls and Internal Audit
Five Board Committees have been formed to assist the Board in the execution of its responsibilities. They comprise members
SIA Internal Audit is an independent department that reports directly to the AC. It performs regular evaluations of the SIA
of the Board delegated with authority to carry out specific functions and duties.
Group’s internal controls, financial and accounting matters, compliance, business and financial risk management policies and procedures, and ensures that internal controls are adequate to meet the Group’s requirements. SIA Internal Audit is
Audit Committee (AC)
a member of the Singapore chapter of the Institute of Internal Auditors (IIA) and meets the Standards for the Professional
The purpose of the AC is to assist the Board of Directors in fulfilling its oversight responsibilities by reviewing:
Practice of Internal Auditing set by the IIA.
• Financial information disclosed to shareholders and regulatory authorities • The Group’s systems of internal controls - financial, operational, compliance and risk management
The Control Self Assessment (CSA) Programme established since financial year 2003-04 provides a framework for
• Internal and external audits, accounting and financial reporting process
Management to obtain assurance on the state of internal controls. The CSA Programme requires operating departments’ management to review and report annually on the adequacy of their respective units’ control environment. Internal Audit
Board Compensation and Industrial Relations Committee (BCIRC)
performs independent and random reviews during the year to validate the results of these self assessments.
The Board Compensation and Industrial Relations Committee assumes the role of a Remuneration Committee. It has oversight for the remuneration and benefits package for key executives of the Company, including their succession planning
Communication with Shareholders
and leadership development. The BCIRC also provides appropriate guidance to management of the company in its relations
Singapore Airlines believes in timely and consistent disclosure of pertinent information to enable a transparent assessment of
with unions, with the aim of providing a harmonious industrial relations climate.
the Company’s value. It values dialogue with shareholders. Analyst and media briefings are held when announcing half-yearly and year-end results, where senior management are present to field questions. At the Annual General Meeting and any
Executive Committee (ExCo)
Extraordinary General Meeting, the full Board is present to address questions and clarify issues by shareholders.
The ExCo oversees the execution by Management of the overall strategy, policies, directions and guidelines set by the Board for the SIA Group. It also reviews and makes recommendations to the Board on the annual operating and capital budgets
All financial results as well as price sensitive information are released in a timely manner through various media including
and matters relating to the Group’s wholly-owned subsidiaries. The ExCo is authorised to approve transactions beyond a
press releases posted on the Company’s website and disclosure via SGXNET. Quarterly results announcements, news releases,
designated materiality threshold and to make decisions on routine financial and operational matters. It also functions as the
presentation slides, transcripts for half-year and year-end results analyst and media briefings, monthly operating statistics,
Share Buy Back Committee of the Company.
annual reports, corporate data, shareholding information and information on shareholders’ meetings are available on the Investor Relations website: www.singaporeair.com/investor.
Nominating Committee (NC) The NC considers and makes recommendations to the Board on the appointment and re-election of Directors. It also
The Investor Relations department meets with analysts and investors on a regular basis, through investor conferences and
determines the independence of Directors. The NC’s recommendations are endorsed by the Board before they are brought
roadshows, as well as ad-hoc meetings and teleconferences. Lines of contact such as the investor relations email and hotline
before shareholders at the Annual General Meeting.
are also maintained for the investing community to reach out to the Company for queries.
Board Safety and Risk Committee (BSRC)
The Company’s commitment to corporate transparency and investor relations approach has been recognised by the investing
The functions of the BSRC include:
community. In 2012, SIA was presented with the SIAS Investor Choice Awards Hall of Fame title in the Most Transparent
• ensuring that systems and programmes in the SIA Group comply with regulatory requirements and accord with the best
Company Award Category for winning the Golden Circle Award continuously in 2009, 2010 and 2011. It was also named
practices of the aviation industry
Best in Transport Sector at the IR Magazine Awards for South East Asia.
• reviewing regular reports on safety performance • reviewing accident investigation findings and recommendations • advising Management and reporting to the Board on safety issues • reviewing the effectiveness of the SIA Group’s operational controls • overseeing the risk governance framework and risk management system, including reviewing key risks and controls put in place by Management *Details of membership in Board Committees and attendance at Board and Committee meetings can be found on pages 52 and 53 of the Annual Report.
14
SINGAPORE AIRLINES
SUSTAINABILITY REPORT 2012/13
15
FOCUS ON PEOPLE
Stakeholder Engagement: EMPLOYEES “Our success would not have been possible without the efforts of our people. We recruit dynamic individuals from diverse backgrounds and are committed to providing our employees with equal opportunities to achieve their full potential.”
Crew, Flight Operations, Sales and
One of the main forms of regular
We invest significant resources each
Marketing) have their own portals
feedback is the Organisational
year to train our pilots, cabin crew and
to disseminate information specific
Climate Survey (OCS) that we
ground employees.
to their areas of work.
conduct once every two years. The
• Business meetings for employees are organised twice a year and cover a review of the Group’s commercial activities and financial results. • Other forms of employee communications include regular communication sessions, departmental debriefs, and sessions between senior managers and team members who are two or more levels below them. • LCD TVs in employee canteens
As a global airline, SIA is dedicated to
Of this, close to 30 per cent of employees
ground administrative employees.
providing air transportation services of
are ground employees, 54 per cent are
It puts in place a framework that
the highest quality. With an unyielding
cabin crew and 16 per cent are pilots.
embraces a performance-based
commitment to fleet modernisation,
purpose of the survey is to gather
Onboarding
employees’ feedback on employee
New administrative officers (AOs) who
engagement and workplace issues.
join the Company attend induction
The fourth instalment of the OCS
and orientation programmes soon
was conducted in January 2013.
after joining. The objective of the
Towers Watson, a US-based global
programmes is to provide them with
research and consulting company,
an overview of the Company and
was engaged to conduct the survey.
the functions of the various divisions.
The feedback will be used to
Besides learning how key policies and
identify areas for improvement
company strategies have developed
and implement organisation-wide
and evolved over time, the programme
action plans.
provides a good opportunity for new employees to meet others
TRAINING
in the Company.
which broadcast company-related
Our people represent a key competitive
videos and news.
advantage and we place a strong
As part of the onboarding programme
emphasis on the development of
for AOs, the SIA Mentorship Scheme
our employees.
has been ongoing and continues to
culture and a developmental
stand as a unique opportunity for
product and service innovation, as well
INDUSTRIAL RELATIONS
framework that recognises and
newly hired employees to engage with
as market leadership, we are proud to
We work closely with the Airline
rewards good performance.
senior leaders, providing access
be one of the world’s most respected
Pilots Association Singapore (ALPA-S),
travel brands.
Air Transport Executive Staff Union
EMPLOYEE COMMUNICATIONS
resources and wisdom of SIA’s top
(AESU) and Singapore Airlines Staff
AND ENGAGEMENT
leadership. Through the course of a
Our success would not have been
Union (SIASU) to ensure that fair and
We make use of multiple channels
year, the AO has opportunities to ask
possible without the efforts of our
sustainable wage settlements and
to communicate our latest news and
questions, hear insightful stories and
people. We recruit dynamic individuals
employment terms are provided to
happenings to our people. Examples
personal experiences, and become
from diverse backgrounds and are
employees. We have a total of three
of our internal communication
more closely integrated into the
committed to providing our employees
collective agreements in place with
channels include:
SIA family and work culture.
with equal opportunities to achieve
the unions.
• Outlook, our in-house magazine,
their full potential.
which is published on a The Company also recently worked
OUR DIVERSE WORKFORCE
in collaboration with SIASU to launch
As at 31 March 2013, our employee
the Workforce Productivity Initiative
strength was 14,339, with a 2.3 per
- Towards Optimal Productivity (TOP)
cent increase over the previous year.
programme for our Singapore-based
18
SINGAPORE AIRLINES
for new employees to the rich
monthly basis. • Our corporate Intranet site which can be accessed by all employees. Various divisions (e.g. Cabin
SUSTAINABILITY REPORT 2012/13
19
Stakeholder Engagement: EMPLOYEES (continued) Technical Crew Training
framework is an important facet of
such as young children, the elderly
We conduct all required
their continuing development and
and mobility-challenged individuals,
regulatory training for our pilots
is another way that we invest in the
as well as techniques and skills
and ensure that our training
careers and personal growth of our
for communicating with and
programmes meet not only our
pilots. More details on our flight
relating to customers. This area
training objectives but are approved
operations training can be found in
of training equips cabin crew
by the regulatory authorities.
the Operational Safety section.
with skills to better understand
Apart from mandated training,
Cabin Crew Training
we conduct development training
Our cabin crew members undergo
programmes for pilots of all ranks,
a 15-week-long basic training
In line with our focus on safety
from Cadet Pilots, Second Officers
programme which comprises classroom
and security, cabin crew are also
and First Officers to Captains and
and on-the-job training. It includes
trained in security, safety and first
Instructors. During the course of their
a wide variety of modules such as
aid procedures, including
careers, continuous pilot training
fundamentals of social etiquette,
cardiopulmonary resuscitation
programmes are in place to enhance
personal grooming, meal service
(CPR), during their basic
their operational and flying skills.
procedures, food knowledge and
training programme.
and meet the needs of a wide range of customers.
Social Activities calendar for FY12/13.
SIA Games Festival. The SIA Games
SIA Safety Programme
EMPLOYEE HEALTH
Employee engagement activities were
Festival culminated in a finale event
The SIA Safety Programme serves to
at the end of the month at the SIA
strengthen Safety as a core value and
Group Sports Club.
to promote greater understanding
wine appreciation courses. In addition, we offer a mentoring framework for all ranks of pilots as well
Cabin crew are also taught passenger
To promote a healthy lifestyle
organised to encourage an active and
as online learning programmes in our
handling skills, including methods of
and employee well-being, we have
balanced lifestyle:
put in place several initiatives as
• SIA Group Athletics Meet
e-learning portal SKIES. This mentoring
handling specific customer groups
part of the SIA Wellness & Health
Over two weekends in May 2012,
Programme which was officially
the SIA Group Athletics Meet was
launched in early 2012. The
held at Tampines Stadium. Events
programme includes health talks
included traditional track and field
and sports sessions. Messages on
events, as well as a new inter-
adopting healthy eating habits
divisional relay segment in which
and a regular exercise regimen
employees formed teams with
are displayed at employee canteens.
specific employee grade and gender
In addition, free basic health
requirements to foster employee
screening for our employees
interaction and camaraderie.
was offered as part of the Corporate Health Screening Exercise in January 2013. In support of the SIA Wellness & Health Programme, the Company also rolled out an SIA Sports and
• SIA Games Festival
• SIA Group Road Run
The SIA Group Road Run 2013 was held on 16 March at the Bedok Reservoir running track. The event was promoted with the tagline ‘Set Your Own Pace. Enjoy The Run.’, to encourage employees of various fitness levels to take part. Top runners in each category were awarded medals.
EMPLOYEE SAFETY
For a month in September,
Safety is an essential part of all
employees across various divisions
our operations. All employees are
and subsidiaries had the opportunity
collectively responsible for safety and
to pit their skills and wits against one
security. We have also put in place a
another in an array of sports and
wide range of policies and procedures
leisure activities during the inaugural
to ensure the safety of our customers
and awareness of safety concepts and the Company’s efforts towards safety management. This gives employees a better appreciation of the roles they play, as well as the contributions they can make towards higher safety standards in the Company. The Programme covers: Introduction to Safety, Effective Safety Management, Safety Culture and Our Approach and Commitment to Safety. Every employee is enrolled in the Safety Programme and takes a refresher assessment test every three years.
and colleagues. 20
SINGAPORE AIRLINES
SUSTAINABILITY REPORT 2012/13
21
Stakeholder Engagement: EMPLOYEES (continued) following modules which will commence
coaching and consultation session
at different phases of their career with us:
by a personal career coach and three months of active job search help are
Financial Planning Course -
also incorporated in this module.
Implemented • Objective: To equip crew with
Crew who become pregnant are
will help in career planning.
not permitted to fly for safety
• Applicable to crew who have completed eight years of service with the Company. • Topics covered include cash flow management, retirement needs, CPF withdrawal and investment products. Personal Profiling Tools To be launched Risk Management
from June 2011. The scheme was
Training Courses
implemented as part of our Flexible
their strengths and weaknesses
One of the key components of the
Work Arrangements Initiatives to
and thereby suggest alternative
Workplace Safety and Health (Risk
achieve the following objectives:
careers they might wish to
Management) Regulations is risk
• Take into account employees’
consider after retirement.
assessment of workplaces and the
personal responsibilities
reduction of risks to an acceptable
and schedules.
level. To equip employees with the necessary knowledge in carrying out hazard identification and risk assessment, two Risk Management training courses were organised in September 2012.
• Provide flexibility and convenience.
• Objective: To help crew understand
• Applicable to crew who have completed their second five-year
encourage crew to return to flying after delivering their child under the Returning Crew Scheme. This scheme enables crew who meet criteria under the Returning Crew Scheme to return to flying with minimal disruption to their careers, with the crew’s previous years of service retained, hence aiding in their career progression. Crew welfare We ensure that our technical and cabin crew members are given sufficient rest during layovers and after flights. Cabin crew are also encouraged to
travelling time by employees
Career Transition Course -
participate in extra-curricular activities
during peak periods.
Implemented
which are put in place to provide
• Objective: To prepare crew
them with a holistic work experience
• Raise employee morale and
for an effective job search. • Applicable to crew
EMPLOYEE WELFARE Flexible working arrangement
Cabin Crew
– staggered hours
Career Transition Programme
The Company introduced the
The Career Transition Programme aims to
Topics covered include writing resumes
Staggered Hours scheme for all
ease cabin crew employees into another
and presenting themselves at job
eligible employees based in Singapore
job area post-retirement. It comprises the
interviews. A three-hour individual
SINGAPORE AIRLINES
reasons, however we actively
term with SIA.
• Reduce the strain of long
improve productivity.
22
Returning Crew Scheme
financial management skills that
approaching retirement.
and opportunities to interact with colleagues. We offer over 20 extracurricular activities to cabin crew within the categories of outdoor sports, indoor sports, lifestyle, and arts and technology.
SUSTAINABILITY REPORT 2012/13
23
Stakeholder Engagement: customers 0
High Risk or Severe Incidents
0
0
Flight Incident Report Rates (per 1,000 flights)
below 1.72
1.55 (March 2013)
IATA Operational Safety Audit (IOSA)
Y
The 5th IOSA was completed in Jan 2012 with NIL findings
Lost time injury frequency rate (LTIFR)
-
i) SIA ground injury = 1.0 per million manhours ii) Cabin Crew inflight injury = 10.1 per million manhours
Line Operations Safety Audit (LOSA) by TLC (The LOSA Collaborative), Klinect Group L.L.C.
Every 4 years
3rd LOSA commenced in March 2013
Departmental & Corporate Risk Register (Operations)
Quarterly
Reviewed quarterly
Accident Crisis Management Exercise
1
Crisis exercise carried out in November 2012
Safety is one of SIA’s core values. In
• We support and promote a strong
Ed
Actual
0
ht sig er Ov
Targets Accidents
uc Pr an ation omotd ion
sia’s safety performance
Safety Management activities Staff Feedback
“The key safety programmes are carried out according to three main thrusts. We run a series of programmes under each thrust to manage safety actively as part of the SIA Safety Management System.”
Safety & Health Policy
SIA Safety Programmes
we have put in place include our Annual
surveys and aircraft flight monitoring
our daily operations, the safety of our
safety culture and continuous
We place the greatest importance
We run programmes to train our
Safety & Security Week, Annual Safety
systems. We analyse our performance
customers and employees is our first and
improvement in terms of safety
on the safety of our customers and
employees effectively, collect feedback
Awards, Crew Resource Management
data to establish trends and implement
foremost priority. We believe that it is
management.
employees and will do our utmost
and monitor our safety performance
(CRM) or Threat and Error Management
corrective measures to prevent incidents
We subscribe to the Just Culture
to provide and maintain a safe and
continually. The key safety programmes
(TEM) training for cabin crew and
or accidents.
healthy work environment.
are carried out according to three main
technical crew, Flight Operations Safety
thrusts. We run a series of programmes
and Security Symposiums, as well as fleet
We have also completed our 5th IOSA
We:
under each thrust to manage safety
meetings or instructors’ meetings for
(IATA Operational Safety Audit) and are
• Strive to anticipate and eliminate
actively as part of the SIA Safety
technical crew.
in the process of carrying out our 3rd
every employee’s responsibility to work towards a strong and positive safety culture and we have put in place Flight Safety and Safety and Health policies to achieve that goal. SIA’s Flight Safety policy is founded on the premise that: • We will consistently provide quality training to our employees. • Our employees are proficient and comply with applicable regulations and standards. • Our equipment and operating
principles when handling reported incidents and accidents. This refers to a way of safety thinking in which there is an atmosphere of trust for incidents and safety-related information to be reported freely so that lessons can be learnt and improvements made. The culture supports learning and sharing,
Education and promotion
investigations and analysis actively
and equipment.
Our aim is to educate all employees
and share safety lessons learnt with
regarding safety and encourage
employees. On an annual basis,
sharing of safety information within
we present awards to recognise
the organisation. We provide different
employees’ efforts towards safety.
• Take responsible steps to provide
safe operations.
maintenance of equipment
deal with safety issues in a
and facilities. • Instil and promote safety
systems are well-maintained and in
comprehensive and responsive
consciousness among our employees
good working condition.
manner, and are able to inform,
to prevent accidents and injuries.
values effectively.
SINGAPORE AIRLINES
We disseminate the results of safety
loss or damage to property
the best possible care in the
• Our safety management systems
LOSA (Line Operations Safety Audit).
Management System.
personal injury or illness and/or
and is necessary to ensure
educate and strengthen our safety
24
hazards that may result in
levels of safety training to suit the needs of various groups of employees.
Oversight SIA focuses on addressing safety hazards
Recurrent training is also conducted to
and monitoring safety performance in
enhance our competencies. Some of
the organisation through various means
the safety management programmes
such as audits, incident/accident reports,
SUSTAINABILITY REPORT 2012/13
25
Stakeholder Engagement: customers (continued) the norm. Where such deviations
environment in the workplace and
play as well as the contributions
are identified, the data is further
encourage employees to identify hazards
they can make towards higher safety
analysed and, where necessary,
and report incidents, no matter how
standards in the Company. The
corrective and/or preventive
minor, to create awareness and highlight
Programme covers: Introduction to
measures are taken.
risks. Procedures are put in place for
Safety, Effective Safety Management,
employees to report such incidents for
Safety Culture, and Our Approach
both flight and occupational safety.
and Commitment to Safety.
place to allow us to have a better
Safety governance structure
Every employee undergoes the
understanding of the level of cabin
SIA’s safety governance structure
Safety Programme and takes an
safety on our flights. This also
consists of five groups to guide
assessment every three years to
allows us to assess and review the
safety management:
refresh their awareness.
effectiveness of the safety procedures
• Board Safety and Risk
currently in place. Employee observers
Committee (BSRC).
Cabin Safety Observations (CSO) The CSO programme was put in
from selected departments go on board flights to observe how crew perform their safety duties. The observations are then collated and
• Occupational Safety, Health and Environment Committee (OSHE). • Air Safety Committee (ASC).
Risk Management Training Courses One of the key components of the Workplace Safety and Health Act and Regulations is the risk assessment of workplaces and the reduction
shared with Cabin Crew Management
• Safety, Security & Environment (SSE).
of risks to an acceptable level. To
and crew members. Action plans,
• Divisional safety departments/Safety
equip employees with the necessary
where appropriate, are followed up on.
Action Groups (SAG).
knowledge in carrying out hazard identification and risk assessment,
Ground/Ramp Incident Prevention
Through the GRIP programme,
to be taken early. The GRIP programme
(GRIP) programme
observations are carried out during
has helped to inculcate a higher level of
The SIA Ground Ramp Incident
ramp operations to review compliance
safety awareness among employees.
Prevention (GRIP) programme focuses
with ramp safety regulations and
on preventing ground/ramp incidents
practices without imposing punitive
Flight Data Analysis
at our stations.
action on offenders. The aim of these
Programme (FDAP)
observations, carried out by supervisory
Flight data is captured in Quick
The objective of the GRIP programme
employees, is to identify weak and
Access Recorders (QAR) in aircraft.
is to:
unsafe practices for effective correction
This data, capturing much of
• Raise awareness of safety practices
through focused education and safety
the aircraft’s flight and systems
promotion. It also serves to measure
performance, is downloaded from
our safety levels on the ramp.
the QAR and used by engineering
on the ground. • Reduce ramp incidents. • Raise safety competency levels. • Measure safety performance standards for continual
maintenance colleagues, as well as The observations help identify common
flight crew, to support safe operations.
safety lapses to allow corrective action
The data for every flight is screened, focusing on any deviations from
Safety surveys
We also have a comprehensive
two risk management training
SIA carries out a company-wide
list of quantitative and qualitative
courses were organised in
online Safety Survey with air crew
performance indicators to measure
September 2012.
every two years. The Safety Survey
the effectiveness of our efforts. These
assesses a number of areas, such
indicators are reviewed on a quarterly
Crisis Management Workshop for
as safety management, violations
basis and are benchmarked against
Customer Care Representatives (CCR)
observed during operations and
industry standards.
The aim of the course is to ensure that
readiness of our crew to report safety
employees are trained as SIA Customer
occurrences or issues. It provides
SIA Safety Programme
Care Representatives (CCR) and are
an overall assessment of the safety
The SIA Safety Programme serves
able to deliver SIA’s personalised care,
climate and culture in our operational
to strengthen Safety as one of our
concern and assistance to affected
environment, as well as any safety
core values and to promote greater
passengers, crew and family members
concerns of our aircrew.
understanding and awareness of the
should an incident occur.
safety management concepts and our Employee feedback
efforts towards safety management.
We place emphasis on using employee
The purpose is to give employees a
feedback to improve the safety
better appreciation of the roles they
improvement. 26
SINGAPORE AIRLINES
SUSTAINABILITY REPORT 2012/13
27
Stakeholder Engagement: customers (continued) “To equip employees with the necessary knowledge in carrying out hazard identification and risk assessment, two risk management training courses were organised in September 2012.”
• Second Officer training to qualify
emergency situations. Recurrent
Developmental Training
In addition to recurrent training and
as First Officers: Cadet pilots who
training also allows our pilots to
SIA has a Pilot Development Unit that
developmental training, every pilot
complete their initial pilot training
practice manual flying of
takes charge of development training
undergoes a minimum of three checks a
undergo a conversion training
aircraft under different situations
programmes for pilots. Most of these
year - two Base Checks in the full-flight
programme to qualify to fly the
and environmental conditions.
courses are conducted by in-house
simulator to demonstrate competency
A330 or B777. They then undergo
Manual flying is a key skill for
presenters and facilitators, with some
in manual flying and in handling and
a structured Second Officer
pilots in the face of increasing
courses run by external consultants. We
managing irregular abnormal and
training programme. On successful
automation in modern flight decks.
also conduct Instructor Pilot Training
emergency procedures, as well as one
Programmes for instructor candidates.
Line Check in the aircraft to assess
They are activated to provide support
At the launch event, awards and
completion, they are appointed
to those affected, assisting them to
citations were presented to individuals
as First Officers in SIA, after which
bear with the initial shock, reduce
and teams displaying an outstanding
they operate as qualified co-pilots.
discomfort and cope with bereavement
safety and security quotient in the
or grief. CCRs are also taught how to
course of their work. The event
deal with their own feelings on their
included a safety and security forum
return to work.
where speakers shared insights and challenges. During the week, other
Safety & Security Week, 2012
promotional and awareness activities
Safety and security is an everyday
were held for Cabin Crew, Engineering
concern for everyone in SIA. This was
and Flight Operations to drive home
highlighted in a series of activities
the Safety and Security message
held during the week from 24 to
among employees.
28 September 2012 dedicated to the subject.
Operational Safety For our pilots, operational safety is key.
“Increasing Your Safety and Security
To ensure the highest standards of flight
• Initial Command Training for
tested. It also ensures they remain
Captains: First Officers who
safety and emergency procedures.
meet the standards to qualify for command are put through a rigorous training programme before they are promoted to Captains. • Conversion training to qualify pilots for an aircraft rating: Any pilot who moves to a different fleet must undergo conversion training. • Initial CRM (Crew Resource
operations, our pilots undergo
Safety and Security Week, stressing the
rigorous training with continuous
for all pilots.
importance of heightened awareness
refresher courses to ensure they are
among employees of their roles and
at the top of their game.
• Initial SEP (Safety and Emergency
• Recurrent CRM Training: This is conducted for pilots once every two years. In addition, there is annual recurrent CRM training conducted jointly for pilots and cabin crew. • Recency Training: This is conducted
competency in operating a regular flight Other Training
in accordance with company policies and
Within the framework of mandatory
standing operating procedures.
training, SIA also conducts other training for pilots, deemed useful
This continues throughout the pilot’s
or necessary in light of our operating
career and a pilot will visit the full-flight
experience or recent events or incidents
simulator at least once every three
by other airlines (evidence-based
months either for a training session
training). Every year our colleagues
or a check. This ensures that a pilot’s
from Flight Crew Training attend
knowledge, flying skills and cockpit
major pilot training conferences
management skills are continuously
and seminars held by industry
practiced, refreshed and updated.
organisations and aircraft
for any pilot who has been absent
manufacturers to gain insight into
Another key initiative in our pilot
from flying for more than 35 days.
new and innovative training
development is the launch of the pilot
methodology and to share training
mentoring programme in 2012. This
experiences within the industry.
mentoring framework aims to further improve our pilots’ performance through teaching, coaching and
Procedures) training is required for
role modelling. It also supports the
all pilots.
transition of our pilots in their new
Initial Pilot Training: • Ab-initio pilot training conducted
pilots’ knowledge is refreshed and competent in aircraft and cabin
Quotient” was the theme of our
security at their workplaces.
every year, the training ensures our
First Officers to become qualified
Management) training is required
responsibilities in ensuring safety and
• Recurrent SEP Training: Conducted
roles as they advance through the Recurrent Training:
ranks, from cadet pilots to instructors.
• Recurrent Training for pilots:
In addition, this mentoring framework
The involvement of every employee
by Singapore Flying College:
is the cornerstone of our Integrated
Training cadet pilots with no
Conducted twice a year in the
provides opportunities for our senior
Safety Management System. We
flying experience to achieve an
full-flight simulator, the recurrent
pilots to develop their coaching,
believe that all employees have a role
ATPL (Airline Transport Pilot’s
training programme enhances the
mentoring and communication skills.
to play to ensure safety and security in
Licence) rating.
proficiency of our pilots in handling
the workplace.
28
SINGAPORE AIRLINES
and managing abnormal and
SUSTAINABILITY REPORT 2012/13
29
Stakeholder Engagement: customers (continued) The goal of the mentoring programme
• ISO 14001:2004 Environmental
about the importance of situational and
is to develop our pilots to their full
Management System for the
safety awareness, as well as teamwork
potential, enhance safety attitudes
Provision and Management of
and effective communication. Cabin
and behaviours by building on their
Aviation and Engineering Support
crew undergo Safety and Emergency
professional values, and propagate
Services to SIA; and
Procedures (SEP) training, which our
SIA’s organisational core values. Fatigue Risk Management System (FRMS) SIA is an active participant in this programme, which looks at issues related to pilot fatigue to enhance safety and ensure optimal operating levels of our crew. Crew rest facilities on our aircraft are carefully evaluated to ensure proper rest is available for our crew who are on duty. Aircraft Maintenance SIA complies with recommended Safety Management System (SMS)
• BS OHSAS 18001:2007 Occupational Health & Safety Management System for Provision and Management of Aviation Engineering Support Services to SIA. Passenger Safety All cabin crew undergo training courses that inculcate safety and security awareness and focus on safe work habits. From the earliest stages of their flying career, cabin crew are educated on the importance of balancing service with safety and security. They also learn
pilots undergo as well, and are involved in the Fatigue Risk Management System (FRMS) programme to enhance safety
“All cabin crew undergo training courses that inculcate safety and security awareness and focus on safe work habits. From the earliest stages of their flying career, cabin crew are educated on the importance of balancing service with safety and security.”
to communicate important travel information to customers as well as to obtain more feedback to improve our products and services. Customer service excellence is one of three main pillars on which our brand promise is built. We believe in listening to our customers and we do so via
and ensure optimum rest is available for our crew. Resources such as videos,
Glutamate (MSG) in our freshly prepared
customers have access to information
various means such as focus groups,
circulars, campaigns and various
meals as far as possible - although traces
has also lifted public expectations.
surveys and feedback letters. We
communication sessions are used to
of MSG may be found in commercially
Increasingly, we are finding that
receive a monthly average of over 6,000
inculcate safe work habits and increase
available, pre-packaged food products.
customers now expect real-time
customer feedback comments through
crew awareness on workplace safety.
Our caterers ensure that food sources
customer service recovery and quick
channels such as our website, comment
are certified by accredited sources, from
responses to their online feedback.
forms and letters. Our dedicated
Food Safety
factories with Good Agricultural Practice
SIA is committed to serving in-flight
(GAP), Good Manufacturing Practice
In response, SIA launched its official
feedback and conducts investigations
meals that meet the highest levels of
(GMP), Hazard Analysis and Critical
Facebook and Twitter channels
into issues which require follow-up and
food safety and hygiene. We have
Control Points (HACCP), International
in September 2011 to provide
service recovery. All feedback is used to
a policy of not using Monosodium
Organization for Standardization (ISO)
additional points of contact for
improve our services and processes.
and/or Health certifications.
greater online customer engagement,
Customer Affairs team looks into all
practices by the Civil Aviation Authority of Singapore (CAAS). The CAAS SMS
Locally-manufactured items are
elements mirror those prescribed
procured only from suppliers with an
by the International Civil Aviation
AVA Factory Grading B and above
Organization (ICAO) in the ICAO
(in the case of Singapore), or the
Safety Management Manual.
equivalent (in the case of overseas countries). The Quality Assurance team
Additionally, our Engineering division
conducts factory audits, especially for
has been accredited by TUV SUD PSB
high risk food materials, apart from
Pte Ltd, a global testing, certification,
regular sampling laboratory tests and
inspection and training provider, in the
random quality checks on incoming
following aspects:
raw materials.
• ISO 9001:2008 Quality Management System for the
Customer Service and Engagement
Provision of Technical Support
The proliferation of digital media,
for SIA’s Aircraft Acquisition and
especially social media, has changed
Disposal, Aircraft Maintenance
the way our customers consume
Activities, and Engineering and
information. The speed at which
Spares Management;
30
SINGAPORE AIRLINES
SUSTAINABILITY REPORT 2012/13
31
Stakeholder Engagement: customers (continued)
Stakeholder Engagement: Partners
We rely on external expertise in some
annual programme that recognises
areas to help us pinpoint trends that
exemplary individuals and teams whose
may impact our customers’ tastes and
outstanding TCS performance has
preferences, such as in the area of in-
contributed significantly to SIA’s service
In line with our focus on sustainability, SIA has adopted the following best practices in our engagement with suppliers:
flight dining, where we have the help
excellence. TCS has defined SIA’s service
of our International Culinary Panel and
culture since its inception 14 years ago.
Wine Panel.
Implicit in this is an attitude of constant reinvention of service, to serve the
In addition, we conduct surveys
ever-changing needs of our customers.
and focus group studies to measure
TCS has evolved over the years, and SIA
customer satisfaction via on-board
has increasingly anchored our strength
and on-ground customer points of
in customer service through TCS.
contact. The relevant departments
‘Creating Extraordinary Moments’ starts
will then work to improve any services
with recognising and discovering each
that have declined or address areas of
customer as an individual with unique
weakness. We are also unstinting in
needs and expectations. This is followed
Suppliers’ compliance with
competitive position for contract award
supplier has received any awards
our investment in training programmes
by designing opportunities to personalise
applicable laws
consideration, assuming all other
or commendations related to
for our service employees to meet
the service just for the individual, which is
We have provisions in our purchasing
factors such as cost, product quality
environmental performance, as well
the needs of our increasingly
a delight to any customer.
contracts that require our suppliers
and delivery performance are on par.
as whether the supplier has been
to commit and warrant that the
sophisticated customers.
fined or prosecuted for environmental
All these measures ensure we do not
items supplied are in compliance
The FSC is an international non-
non-compliance in the last three years.
We launched a new Transforming
deviate from our objective since founding
with all applicable laws and related
profit, multi-stakeholder organisation
We conduct visits to potential new
Customer Service (TCS) theme in May
- which is to provide air transportation
requirements, including but not limited
established in 1993 to promote
suppliers’ factory sites, when
services of the highest quality.
to labour laws, employment laws and
responsible management of the
required, to assess their suitability
industrial laws.
world’s forests. Its main tools for
and capabilities.
2012, ‘Creating Extraordinary Moments’, at the CEO TCS Awards, which is an
achieving this are standard setting, Bio-degradable material
independent certification and labelling
Cleaner production/
We welcome proposals from suppliers
of forest products.
manufacturing technologies
that include bio-degradable/recyclable
32
SINGAPORE AIRLINES
We are constantly seeking suppliers
materials as alternatives to more
Environmental management
who are capable of adopting cleaner
commonly-used raw materials such
Environmental management is
manufacturing processes. We recently
as plastics and aluminium.
one of the key parameters in our
participated in a trial with a mill for
assessment of suppliers. Some of
the printing of batik fabric used in
Sourcing of suppliers with
the considerations which we look
the design of our iconic cabin crew
sustainable business practices
at include the supplier’s policy
uniform. The mill uses a pigment print
We encourage participation from
on environmental management,
technique that consumes a smaller
suppliers who are actively engaged
whether the supplier has a formalised
volume of water during production
in environmentally-friendly activities.
environmental management system
compared to the traditional reactive
For instance, paper-product suppliers
such as ISO 14001 in place, whether
dyeing technique.
which are Forest Stewardship Council
the supplier has set environmental
(FSC)-certified may be in a more
performance goals, whether the SUSTAINABILITY REPORT 2012/13
33
Stakeholder Engagement: Partners (continued) Lightweight design
Basic requirements
ground handling companies to adhere
We are constantly exploring lighter-
for catering and
to the standards of the IATA Aircraft
weight designs of in-flight items, as
handling services
Handling Manual (AHM). All catering
this helps reduce the amount of fuel
Our caterers, in the provision of
and ground handling staff shall receive
needed for flights.
service, must comply with local laws
adequate training in operating our
and regulations strictly with regard
aircraft. Examples of such training
Recycling of obsolete/
to hygiene, safety and security. They
include opening of aircraft doors,
scrap products
must ensure that their facilities used
Ground Support Equipment (GSE)
We work with suppliers to collect
for storage, preparation, production
driving, handling catering equipment
obsolete products for recycling
and transportation of our meals and
in high lifts and IATA dangerous
purposes where possible.
beverages meet all the standards
goods awareness.
as set by the International Air Engineering spares
Transport Association (IATA), ICAO
Anti-corruption practices
Engineering spares are sourced from
and the Hazard Analysis and Critical
We have included clauses on
Original Equipment Manufacturers
Control Points (HACCP) concept
“anti-corruption/anti-bribery
(OEMs) and their accredited agents.
developed and administered by
practices” in all our new contracts
For engineering components,
the International Flight Catering
from June 2012.
of value, directly or indirectly, to any
Mitigating Food Wastage
Improving Quality of Service
repair organisations are required
Association (IFCA)/International
government official or private person
We engage caterers in some of our
to Our Customers
to be certified and approved by
Flight Safety Association (IFSA).
Our handling agents must agree to
in order to secure any improper
newer contracts to provide assessments
As part of the Service Level Agreements
advantage or to influence any decision
of the type and quantity of food that
(SLA) in our contracts, we also collect
or act, directly or indirectly.
is unconsumed on flights so as to
feedback from our customers on a
review the quantity that is uplifted and
quarterly basis with regard to the
thereby minimise wastage.
quality of meals served on board,
comply with all local laws where they
their respective authorities from ICAO contracting states before any
In addition, as safety is of utmost
operate, including, but not limited to,
procurement is carried out.
importance in aircraft handling, we
acceptance of offers made in the form
require all contracted catering and
of payments, gifts or other transfers
We also put in place key performance indicators (KPIs) for warehousing operations to monitor their performance in all aspects, including safety, health and environment. SDV, a supply chain company which we have outsourced our warehouse operations to, has also incorporated our Workplace Health and Safety programme in its operations and our Engineering division chairs the joint monthly Warehouse Safety Committee to track compliance.
Suppliers’ Code of Conduct Starting this year, we will be publishing
as well as cabin and ground
a Code of Conduct on our website
A major sustainability initiative
which we expect all our suppliers to
undertaken by SATS, our inflight
comply with. Based on the principles
caterer in Singapore, is identification
of the United Nations Global Compact
of pre-preparation areas for fruits and
related to Human Rights, Labour, the
vegetables where organic waste could
Environment and Anti-Corruption, and
be segregated from inorganic waste.
taking into account operational, social
About three tonnes of organic waste
and environmental issues, the Code of
is collected daily with about 99.7 per
Conduct was developed in accordance
cent purity. For its efforts in organic
with our business values and with the
waste recycling, SATS was awarded a
intention of promoting sustainable
token of appreciation at the National
development. The Code can be found
Environment Agency Recycling Week
on pages 36 and 37 of this report.
2010. Overseas caterers make similar
handling services.
efforts in line with their respective local requirements.
34
SINGAPORE AIRLINES
SUSTAINABILITY REPORT 2012/13
35
Stakeholder Engagement: Partners (continued) Sia Suppliers’ code of conduct Compliance with Laws
Ethics and Conflict of
Safety and quality
Environment
Labour Standards
Subcontractors and other
Communication,
and Regulations
Interest
- Health and safety
- Compliance with laws and
- Equal opportunity
service providers
Documentation and
- Accounting practices
- Anti-corruption
- Quality of products and
- Non-discrimination
- Compliance with Code of
Inspection
- Competition compliance
- Financial integrity
- Intellectual property
- Confidentiality
- Disclosure
- Relationship of business
- Working hours
partners with company
- Wage standards
services
regulations - Engagement in environmental management processes
- Minimum age/child labour/ forced labour
Conduct - On-time payment
- Employee awareness of Code of Conduct - Language translation
Suppliers’ business operations, as
Business dealings must be handled
Health and safety protection
Local environmental laws and
Employees must not be subjected
Subcontractors and service providers
Employees must understand the
well as all products and services
with integrity, transparency
policies and management systems
practices such as those pertaining
to discrimination based on race,
must also adhere to the principles
requirements of this Code of
supplied to Singapore Airlines
and honesty. No form of fraud,
must be in place by suppliers
to waste disposal, air emissions
national origin, ethnicity, religion,
set out in this Code of Conduct.
Conduct, which must be made
Limited (“Singapore Airlines”),
corruption, bribery, extortion or
to provide a secure working
and pollution must be complied
gender, age, marital status, sexual
Subcontractors and service
available in the local language
must fully comply with the laws and
other behaviour involving improper
environment. They must be
with. Suppliers must endeavour
orientation, disability or any
providers must be paid accurately
where necessary.
regulations of the countries where
benefits will be tolerated. Any
designed to promote the general
to minimise the impact of their
other reason.
and promptly.
suppliers’ operations are based as
situation that has actual, perceived
health of employees and reduce
operations on the environment.
- All employees must meet the local
well as where goods and services
or potential conflict of interest must
work-related injury and illness. For
are provided to Singapore Airlines.
be disclosed to Singapore Airlines.
example, protective equipment
Environmental management is a key
- Forced, coerced, bonded,
and tools must be provided and
parameter that Singapore Airlines
indentured, involuntary prison
All financial and business records
Any information used in the business
replaced/maintained regularly.
looks at when selecting its suppliers.
labour or otherwise must not
must be accurately maintained in
relationship with Singapore Airlines
accordance with applicable laws
that is non-public and proprietary
The safety of all products and
and regulations, as well as generally
must be protected against loss and
services must be ensured
considerations for voluntary
on Singapore Airlines. It may be
accepted accounting principles.
infringement. Any form of disclosure
through appropriate policies,
overtime work, and the granting
amended from time to time. The
or use other than for officially stated
implementation and monitoring.
of leave of any form, must be in
latest version will be available at
accordance with applicable local
http://www.singaporeair.com.
Fair competition must be practiced
purposes must first be authorised by
in accordance with local laws, and
Singapore Airlines.
activity that restricts competition
legal minimum labour age.
be used.
Policies and management systems must be developed to ensure that
must be avoided. Commercial
Any form of relationship with a
the quality of all products and
decisions, including prices, terms
competitor, distributor, supplier,
services are as specified in the
of sale, division of markets
travel agency or any other entity
supply agreement.
and allocation of customers,
with which Singapore Airlines has
must be made independent of
a business relationship must not
understandings or agreements
interfere with the provision of
with competitors.
products and services to Singapore
- Employee working hours, including
This Code of Conduct does not create any binding obligations
and/or national laws. - Salaries must not be less than standards specified by local laws.
Airlines and should demonstrate high standards of ethical business behaviour.
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SINGAPORE AIRLINES
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37
SUPPORTING OUR COMMUNITIES
Community Engagement “As a longstanding supporter of Community Chest, a non-profit organisation that channels funds to assist the less-advantaged in the community, SIA continued to contribute towards the annual “Give A Hand!” campaign, which raises funds for various beneficiaries under its care.”
and can be found in 36 countries
Singapore Airlines Charity Day
on five continents. The Singapore
in support of children with
affiliate, which is a member of the
special needs
National Council of Social Services, was
Last year, SIA raised more than
launched in 2003.
$400,000 for Community Chest through a pair of limited edition female
Since 2010, we have been donating
and male panda toy collectibles which
items left behind by our customers
were clad in our signature batik motif.
SIA believes that operating a
Singapore Lyric Opera (SLO) and
and uncollected for more than
successful airline involves contributing
the National Arts Council (NAC),
four months to The Salvation Army
Fundraising began with a charity drive
actively to the communities in which
among others.
Singapore. These items are re-sold at
on 8 September 2012, when staff
we work and live. SIA has for many
affordable prices through a network
members of the Singapore Airlines
years been a fervent supporter of
As a longstanding supporter of
of Family Thrift Stores to raise funds
Group were stationed at six locations
various charitable organisations, as
Community Chest, a non-profit
for the charity’s social and community
across Singapore to give away pandas
well as educational, arts, sports and
organisation that channels funds
programmes. Through work-therapy
to donors who contributed $20 or
heritage institutions. Our support is
to assist the less-advantaged in
programmes integrated with the
more. The toy collectibles were then
in the form of complimentary and
the community, SIA continued
Family Thrift Stores, employment
made available for donations on board
rebated air tickets, cash contributions
to contribute towards the annual
opportunities are also created for
selected flights through KrisShop.
as well as staff involvement.
“Give A Hand!” campaign, which
under-privileged people to help
raises funds for various beneficiaries
them earn a living and integrate into
All funds raised were donated to
under its care.
society. Between 1 January and 31
Community Chest in support of
In FY 2011-12, Médecins Sans Frontières (MSF) was incorporated
December 2012, The Salvation Army
programmes that benefit children
as one of the organisations that SIA
In the educational sector, we continued
collected nearly $45,000 from the
with special needs.
supports on a recurring basis. Also
to support the JY Pillay Global-Asia
sale of SIA’s donated items.
known as Doctors Without Borders,
Programme, which raises local levels
MSF is a leading international
of research and fieldwork, as well
humanitarian aid organisation that
as the Lee Kuan Yew Fund for
provides emergency medical assistance
Bilingualism, which spearheads
to populations in distress or danger
initiatives to teach children their
in more than 70 countries, including
Mother Tongue and English.
people affected by armed conflict, epidemics, natural or man-made
In FY 2013-14, SIA will be adding to
disasters or exclusion from healthcare.
our portfolio Make-A-Wish Foundation Singapore (MAW), an affiliate of Make-
In the area of the Arts, we maintained
A-Wish International, which grants
our longstanding support for
wishes to children aged between three
institutions such as the Singapore
and 18 with life-threatening medical
Symphony Orchestra (SSO), the
conditions. MAW is the largest wish-
Singapore Dance Theatre (SDT), the
granting organisation in the world
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SINGAPORE AIRLINES
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41
Community Engagement (continued)
Community Projects Around The World
Harapan Rainforest Initiative
mammals, including the critically-
Since August 2010, SIA has
endangered Sumatran tiger, the
committed to be the exclusive airline
clouded leopard, Malayan tapir
partner for the Harapan Rainforest
and Asian elephant, call the
Initiative, a large-scale green project
rainforest their home. The Initiative
aimed at restoring ecosystems
also plays a significant role in
threatened by deforestation, as well
engaging the local indigenous
as conserving and protecting one
Bathin Sembilan community by
of the most biodiverse rainforests
providing social development and
“As a global airline operating to more than 60 destinations in over 30 countries, Singapore Airlines is acutely aware of the importance of building strong relationships with the local communities that we serve. Many of our overseas offices work with local charities in support of various initiatives and causes.”
in the world.
employment opportunities.
Straddling Indonesia’s Jambi and
SIA’s contribution towards the
South Sumatra provinces, the
protection and restoration of one
In addition, SIA has appointed The Smith
Harapan Rainforest spans almost
of the most extensive tracts of
Family, which supports disadvantaged
100,000 hectares – an area nearly
lowland rainforest left in Indonesia
children through education, and Lille
one-and-a-half times the size of
reflects our strong belief that
Fro Foundation, which is committed
Singapore. It is one of the few
environmental efforts must focus
to providing education and training
remaining tracts of lowland rainforest
on making a real and direct
to children and families from small
in Indonesia, which could otherwise
difference to the well-being of
communities difficult to reach due
face illegal logging or be converted to
our planet, and sustain our shared
to their geographic isolation and
either oil palm or timber plantations.
environment for future generations.
circumstances, as our two official charities
Over 300 bird species and 55
in Australia, providing support across their programmes and fundraising drives. Australia
been the official airline partner of Arts
We have also supported a number of
Exhibition Australia (AEA) since 1988, as
specific charity projects and non-profit
well as a major sponsor of Sydney Dance
organisations on a goodwill basis,
Company since 2011. During the year in
principally through flight auctions,
review, we were the principal donor of
discounted travel and excess baggage
the Portrait of Spain - Masterpieces from
waivers. This support included: the
the Prado exhibition at the Queensland
Western Australian Police Service’s
In Australia, SIA remains committed
Art Gallery and principal sponsor of
landmine clearing efforts as well as
to making a positive contribution to
Turner from the Tate: The Making of
its relief fund for an orphanage in
the community by supporting the
a Master at the Art Gallery of South
Cambodia; the filming of a documentary
Arts and local charities dedicated to
Australia. SIA was also the official airline
for CARE Australia in Cambodia; and
making a difference to children in need.
sponsor of the Indian Film Festival and
travel for Artisans of Fashion in support
In addition to sponsoring the West
the Spanish Film Festival.
of its mission to create sustainable
Australian Ballet since 1972, we have
livelihoods for vulnerable communities and rural artisans in India.
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SINGAPORE AIRLINES
SUSTAINABILITY REPORT 2012/13
43
Community Projects Around The World (continued) Indonesia
In Indonesia, SIA has contributed consistently to educational efforts. Since 1997, we have supported thousands of students through scholarships and school visits to Singapore in collaboration with the WIPARA Foundation. In 2012 alone, 144 Indonesian students benefited from scholarship funds used to pay
Korea
received presents such as Braille story
their school fees. Between 2000
books and headphones to aid them
and 2007, SIA also ran a scholarship
in their studies, while their siblings
programme named Singapore Airlines
received science books.
untuk Pendidikan (SIA for Education) which provided financial help to more than 2,500 elementary school students and nearly 500 university students to help them continue their education. These students were forced out of school due to financial constraints but demonstrated the potential and willpower to continue with their education. In 2009, we launched a mobile library named “Books on Wheels” in collaboration with Forum Warga Kota Jakarta’s (the Jakarta City Resident Forum) education programme for underprivileged children and children who spend their time wandering the streets. For the project, the interior of a van was modified to become a library, with books and magazines donated by our staff members.
At the end of the visit, the children
In Korea, SIA staff volunteers took
Japan
students from the Seoul National School for the Blind and their siblings on a visit to the National Folk Museum of Korea on 21 July 2012. The National Folk Museum is dedicated to traditional Korean experiences. The students
In Japan, SIA ensured that children at
enjoyed getting a feel of kitchen
Narita Red Cross Hospital did not miss
items like millstones and iron pots, as
out on the fun and festivities of the
well as listening to the sounds they
Christmas season with a surprise visit
produced. In an activity named “Slicing
by “Santa”, Customer Services Agent
of the Huge Gourd”, which is based
Tashima Masanori, as well as Japanese
on Korean folklore of a poor family
flight stewardess Mae Yuki. The duo
blessed with treasures for its warm-
visited the children with Christmas
hearted nature, the children listened
presents including SIA aircraft models,
keenly to the abundant sounds and
drawing sets, children’s amenity kits and
explored the “treasures” with their
spent time with the children and their
hands as the gourd opened and its
parents. We began this annual tradition
contents spilled out. They also enjoyed
of Santa’s Surprise Visit at the Narita Red
trying on the traditional Korean hanbok
Cross Hospital in 2006.
costume and playing the xylophone.
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SINGAPORE AIRLINES
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45
Community Projects Around The World (continued) Philippines
Russia
Switzerland
well as skits. The progress of these
In Russia, SIA sponsors a team of
In Switzerland, SIA supports
In the Philippines, SIA has provided
students is tracked and awards are
young budding talents in the Moscow
“With Me”, a project that finds
more than 1,000 scholarship grants
given out at the end of every school
Youth Soccer League. The annual
godfathers and godmothers to spend
through the Singapore Airlines
year to deserving students.
tournament, a highlight for hundreds
time with children from difficult
of boys and girls aged three to 18
family backgrounds, to provide
beginning and end of the school year as well as during Christmas to interact with and find out more about them. During these sessions, the students and staff take turns to perform song and dance numbers as
Scholars programme since 2003, in partnership with the Bantay
In addition, SIA supports the Pasig
years, has been held in Moscow for
encouragement and support. Along
Edukasyon Program. The scholarship
River Project by providing air tickets for
more than 15 years. It is run entirely
with Zurich Airport, we invited 12
recipients are elementary school
fundraising and donating in-flight toys
by volunteers on a non-profit basis.
children and 10 accompanying parents
students between six and 12 years
to the children of residents who had to
of age from various areas in the
relocate. The Project aims to clean up
Philippines. During the school
the riverbank settlements where there
A380-800 aircraft, a guided airport
year 2012-13, 130 students were
is a lack of proper sanitation facilities
tour, a special lunch treat as well as a
supported through the programme,
and an excess of waste dumped into
Grittibänz baking lesson. The children
which provided them with school
the water daily. It has built concrete
enjoyed a sneak peek of the cockpit,
supplies, clothing, shoes, food and
embankments, provided running water
posed with SIA pilots, watched the
transportation allowances. Our Filipino
and installed septic tanks to improve
In the UK, SIA supports a community
superjumbo’s take-off at close range,
staff members meet with the Singapore
the hygiene and living standards of
project named Chiswick Pensioners
as well as enjoyed a surprise visit by
Airlines scholars thrice a year at the
the residents living by the Pasig River.
Alone At Christmas. The 28-year-old
Airport Santa.
and godparents for a day event which United Kingdom
included a walk-through tour of the
initiative features an annual Christmas party for about 60 senior citizens to alleviate their feelings of loneliness during the festive period. A volunteer from the Home Care Service who began the project realised that missing their friends and family during Christmas led to an increase in the number of elderly people who went into residential care or passed away after the holiday period. By matching the amount of donations collected for the initiative each year, we contribute to the local community of senior citizens to help keep their spirits up during the festive season.
46
SINGAPORE AIRLINES
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47
CARING FOR THE ENVIRONMENT
MANAGING OUR ENVIRONMENTAL IMPACT Energy and Resource Conservation Measures
glass panels are installed with solar
of resources and environmental
with environmentally
films to reduce heat transmitted
protection, a wide spectrum of
friendly refrigerants.
into buildings. Natural ventilation vegetation and open spaces help to
(OMS) rolled out across offices in all SIA
Handling Units that result
reduce “urban heat island” effects.
premises. The OMS features state-of-
in energy saving and better
In addition, the new chiller system
the-art designs and best office practices
humidity control.
and fire-protection system use
different work styles and operational requirements, the OMS incorporates many environmentally-friendly features that focus on resource conservation and waste minimisation.
authorities.
Flight Operations divisions, as well as in
flying passengers and freight around the world. We also take a longterm view towards the sustainable development of the environment in which we operate our air transportation and related businesses. As part of our commitment to environmental conservation, we: • communicate the importance of respecting the environment to staff and provide training where applicable to ensure they fulfil their environmental responsibilities. • monitor changes in environmental legislation, regularly assess our level of compliance and cooperate
• have established an environmental action programme to manage environmental issues relating to the use of energy and resources, atmospheric emissions, effluent discharge, waste management, noise, as well as relations with suppliers. • are transparent about our environmental policies and action plans. Environmental Management System Environmental Management Systems (EMS) certified according to the ISO 14001:2004 standard have been
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SINGAPORE AIRLINES
SIA Engineering Company. Objectives and measurable targets are set for the environmental action programmes under the EMS. These are reviewed and updated periodically to ensure legal compliance and consistency with our commitment to reducing pollution. Operations that have a significant environmental impact are regularly monitored. Measurements are also taken to ensure that the applicable controls are documented and implemented in compliance with the EMS. One way in which environmental awareness messages are broadcast to
replaces mechanical ventilation and
variable speed motors for Air
a flexible workplace that supports
SIA is dedicated to safely and reliably
- uses pre-cooled coils and
the new Office Management System
energy conservation. Besides providing
implemented in the Engineering and
in building design. For example,
controlled chiller plants
that maximise space utilisation and
fully with environmental regulatory
- uses variable speed
The use of natural light is preferred
With an emphasis on optimal usage
measures have been put in place under
Environmental Policy
• An air-conditioning system that:
• Emulsion paints that emit less volatile organic compounds used for internal walls. • The use of carpet tiles with a high content of recycled materials. • The use of ceiling and partition boards made from recycled materials.
non-ozone depleting substances. In line with SIA’s focus on resource utilisation and environmental protection, we choose to use green materials with low volatile organic compounds (VOC) and high recycled content wherever possible.
Some of the key features of the OMS
Improvements have also been made to
Waste Management – The
include:
the air-conditioning system, cooling tower
3Rs (Reduce, Reuse, Recycle)
• More efficient lighting and controls
system, chiller system, lighting system,
Approach
such as:
indoor air quality system and variable air
SIA supports the National
- use of energy-saving T5
volume system in Air Handling Units to
Environment Agency’s 3R (Reduce,
enhance energy savings.
Reuse, Recycle) approach to prolong
tubes with reflector covers to increase illumination.
the lifespan of our incineration
- exit lights that use low-energy
Water consumption is conserved
plants and landfill site. For example,
light-emitting diode (LED)
through the installation of flow
to reduce paper consumption,
technology.
restrictors and dual flush valves in
an electronic version of SIA’s monthly
toilets. Recycled water is used in
in-house magazine is available as
cooling towers of buildings and
an alternative to the traditional
for watering of landscapes. No
printed copy.
- use of motion sensors to activate toilet lightings. - a smart lighting management system for offices and meeting
chemicals are discharged from the
rooms that is programmed to
cooling towers. A special rainwater
Off-site segregation and recycling of
switch off after 6.30 pm.
collector located at the rooftop of
materials from general waste collected
our headquarters building collects
from SIA premises are conducted by
rainwater which is used for watering
the appointed waste collectors.
- a zonal lighting system.
of plants and flushing of toilets.
staff is through regular dissemination of electronic bulletins. SUSTAINABILITY REPORT 2012/13
51
MANAGING OUR ENVIRONMENTAL IMPACT (continued)
ENVIRONMENTAL RESPONSIBILITY
Recycling To maximise efficient use of limited resources, staff members are encouraged to carry out good office practices, including: • printing double-sided documents when needed. • storing documents, files and archives electronically.
Resource Utilisation Water Consumption (,000 m3) Electricity Consumption (Gwh) Petrol (,000 litres) Diesel (,000 litres) Paper Consumption – A4 paper (ream)
2012-13 268.3 56.9 228 3,161 64,900
2011-12 222.9 60.5 288 3,309 66,753
2010-11 253.6 59.9 280 3,376 58,820
Carbon Emissions - Ground Operations From Fossil Fuel (tonnes) From Electricity Used (tonnes)
2012-13 8,744 29,284
2011-12 9,266 31,705
2010-11 9,423 31,370
Waste Generated in SIA Group * General Waste (tonnes) Toxic Waste (litres)
2012-13 5,082 55,200
2011-12 5,990 69,000
2010-11 5,981 72,000
Recyclables * Used Cooking Oil (kg) Used Carton Boxes (kg) Used Magazine (kg) estimates Old Newspapers (kg) estimates Glass Bottles (kg)
2012-13 14,160 562,000 134,155 490,941 208,630
2011-12 18,636 569,220 137,089 316,193 186,102
2010-11 19,750 612,640 141,854 327,183 159,918
• using electronic methods of communication where possible. • using envelopes designed for multiple use for internal correspondence. • sending and receiving fax messages electronically. • re-using paper that has been printed on a single side for notetaking or drafting purposes.
* Figures are from SIA’s operations in Singapore
Recycling bins are conveniently located
SIA’s intranet is used as a platform for
Environmental performance
Fuel Efficiency Programme
Fleet Modernisation
in offices and canteens for waste
regular updates to staff. It also provides
on the ground
The UN Intergovernmental Panel on
Programme
with recyclable value such as paper,
informative environmental articles on
In line with SIA’s ongoing efforts
Climate Change (IPCC) estimates
During the year, SIA took delivery
magazines, newspapers and aluminium
topics such as waste minimisation.
to conserve and optimise usage of
that global CO2 emissions from the
of one A330-300, bringing the
resources, overall electricity, water
aviation industry will grow from 2 per
total to 20. One B777-200 was
at our premises is also sorted off-site
Toxic waste management
and paper consumption has improved
cent today to 3 per cent by 2050. SIA
decommissioned.
by the appointed waste collectors for
Toxic industrial waste (TIW) generated
over the years. Details are available
has put in place a comprehensive fuel
recycling purposes.
mainly from our aircraft maintenance
in the following summary of
efficiency programme to mitigate the
SIA’s passenger aircraft fleet had an
activities is labelled and segregated
environmental statistics:
rising CO2 emission levels.
average age of 6 years and 8 months in
cans. The general waste generated
from general waste. A licenced TIW
March 2013, compared to the industry
collector is engaged to remove and
average* of 12 years and 4 months.
treat the waste before final disposal. *Source: Flightglobal, ACAS (Aircraft information and forecast data system) [April 2013]
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SINGAPORE AIRLINES
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53
ENVIRONMENTAL RESPONSIBILITY (continued) Average Age of Aircraft
2012-13
2011-12
2010-11
2009-10
80 140 80 148
74 135 75 163
75 110 71 163
75 98 73 162
(months), 31 March 2013 SIA Passenger Fleet SIA Cargo Freighters SilkAir Industry-wide*
*Source: Flightglobal, ACAS (Aircraft information and forecast data system) [April 2013]
Fuel Productivity
co2 emissions
LTK/AG 20.0
million AG 1,600
17.5 15.0
1.4
14,000
1,400
1.3
13,000
1,300
1.2
12,000
1,200
1.1
11,000
1.0
10,000
0.9
9,000
0.8
8,000
0.7
7,000
0.6
6,000
0.5
5,000
400
0.4
4,000
300
0.3
3,000
200
0.2
2,000
100
0.1
0
0.0
1,000 900 800
10.0
Fuel Productivity
• Adopting other improvements in
Singapore Airlines is committed to
flight operation procedures, such
reducing the impact of climate change
as tailored arrivals and continuous
700 500 5.0
brought about by increased green
descent operations that
2.5
house gases (GHG) in the atmosphere
minimise fuel use without
0.0
by improving the fuel productivity of
compromising safety.
our aircraft operations. Key initiatives in our fuel productivity improvement programme include: • Continual renewal of our aircraft fleet to ensure that the aircraft in operation are as technologically advanced and fuel efficient as possible. • Participating in the ASPIRE programme (more information on the ASPIRE programme is available in the subsequent section). • Adopting flight operation procedures that reduce fuel burn for A380s at Heathrow Airport. SIA’s A380 aircraft departing Heathrow now use less power
• Engaging route-planning procedures that determine the most
600
7.5
08-09
09-10
10-11
11-12
12-13
thousand tonnes 15,000
1,500
1,100 12.5
kg/LTK 1.5
1,000 08-09
09-10
10-11
11-12
12-13
0
Fuel Consumption (All Fleets)
SIA Passenger Fleet (LTK/AG)
CO2 Emissions (All Fleets)
SIA Passenger Fleet (kg/LTK)
SIA Cargo Freighters (LTK/AG)
SilkAir Fleet (LTK/AG)
SIA Cargo Freighters (kg/LTK)
SilkAir Fleet (kg/LTK)
Figures as at March 2013
fuel-efficient routes possible. Aircraft activities
best low-emission technologies are
The noise certification standard in
international discussions on route-
Airframe and engine maintenance
used in new engines. A new standard
ICAO Chapter 4 that was introduced
restructuring to establish new
programmes are in place to enhance
was endorsed in 2004, applicable
on 1 January 2006 for new aircraft
airways for more efficient routings.
operational and fuel efficiency. Regular
to new engines from 2008, which is
designs is more stringent. It is about
engine wash programmes also improve
12 per cent lower than the previous
one third or 10 EPNdB quieter than the
fuel efficiency.
standard and will provide a 40 per cent
Chapter 3 standard. SIA’s A380-800s
• Actively participating in
• Developing performance improvement packages for airframes and engines to reduce airframe drag, thereby improving engine fuel efficiency. • Using lightweight crockery, cargo containers and reducing operating items such as potable water uplifted to minimise the weight of aircraft.
when taking off, saving fuel and
• Employing mobile ground power
emitting less CO2 and NOx while
units and pre-conditioned air
remaining within the airport’s strict
units during long transits and night-
noise procedure guidelines.
stops to reduce usage of auxiliary
reduction in NOx emissions compared
and B777-300ERs are certified with the
Emissions and waste
to the first standard. SIA’s passenger
ICAO Chapter 4 noise standard. Our
management
fleet, SIA Cargo freighters and SilkAir
A330-300s, A340-500s, B777-200s
Aircraft gas emissions
aircraft meet the stringent 2004 ICAO
and B777-300s are certified with the
ICAO sets the international standards
CAEP/6 Emission Standards for NOx.
ICAO Chapter 3 standard for noise,
for levels of NOx, CO2, hydrocarbons
but they also meet the more stringent
and smoke from aircraft engine
Aircraft noise emissions
emissions under ICAO Annex 16,
Today’s aircraft are 50 per cent quieter
Volume II. The NOx emission standard
compared to 10 years ago. Research
has been tightened several times over
initiatives target a further 50 per cent
the past decade to ensure that the
reduction by 2020.
Chapter 4 requirements.
power units.
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SINGAPORE AIRLINES
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55
ENVIRONMENTAL RESPONSIBILITY (continued)
COMMITMENT TOWARDS A SUSTAINABLE FUTURE
Ground emissions
Singapore via Tokyo on 31 January
aviation sector. The group is focused
All new diesel-powered vehicles
2010. Efficiency measures such as using
on accelerating the development,
operating in Singapore must follow
a User Preferred Route (UPR) generated
certification, and commercial use
National Environmental Agency (NEA)
by a flight planning system were
of sustainable aviation biofuels.
requirements to meet the Tier 3 diesel
employed. The aviation authorities in
Currently, SAFUG represents
engine standard. Some of our diesel-
Singapore, the United States and Japan
approximately 32 per cent* of
powered vehicles meet the more
also worked together to ensure optimal
commercial aviation fuel demand.
stringent Tier 4 standard. Likewise,
air traffic conditions. In total, 6 per cent
new petrol-powered vehicles are
less fuel was used compared to a similar
SIA has pledged to advance and
required to meet the Euro II exhaust
flight - 10,686 kg of fuel was saved,
adopt aviation biofuels produced in
emission standard and must be
corresponding to 33,769 kg of
a sustainable manner that: do not
equipped with the three-way catalytic
carbon emissions.
displace or compete with food crops;
converter as part of the NEA’s motor vehicle requirements.
do not threaten biodiversity; do not On 16 May 2011, the first regular ‘city
cause deforestation; minimise the
pair’ flight between Los Angeles and
Environmental Planning
solution is needed under which all
impact of land, water and energy use;
For our existing fleet of vehicles, an
Singapore, SQ37, was launched. The
Risks and Challenges
airlines are treated fairly. SIA shares the
meet or exceed jet fuel standards;
annual inspection is conducted by an
non-stop flight employs enhanced
The airline industry is increasingly
widely held view that policy measures
have lower carbon emissions over
external party to verify that exhaust
gate-to-gate air traffic management
exposed to physical risks, including
on emissions from international
their production lifecycle; and deliver
and sound emission levels meet the
operational procedures to reduce
extreme weather conditions such
aviation should be developed at a
positive socio-economic impacts.
local standards.
fuel burn and carbon emissions. Best
as severe snowstorms and volcanic
global level through ICAO.
practices in air traffic management
eruptions. Such events can cause flight
ASPIRE Programme
such as UPRs, Dynamic Airborne
diversions and cancellations that result
Restrictions on GHG emissions can
preliminary technical challenges,
The Asia and Pacific Initiative to Reduce
Reroute Procedures, 30/30 Reduced
in inconvenience to passengers and
also provide an impetus for the industry
the industry faces the challenge
Emissions (ASPIRE) programme is a
Oceanic Separation, Time-Based Arrival
financial losses to airlines.
to look towards new technologies
of producing aviation biofuels
partnership of air navigation service
Management and Arrival Optimisation
that improve fuel consumption
sustainably on a commercial basis and
providers focused on environmental
which significantly reduce fuel burn
The growing awareness of the impact
and accelerate the development of
at competitive costs. In addition, the
stewardship in the region. Under the
and carbon emissions are also utilised
of climate change and pressure to
alternative fuels such as biofuels.
competitive usage of biofuels with other
‘ASPIRE-Daily City Pair’ programme,
on the flight.
curb GHG emissions continue to pose
regular ‘green’ flights are conducted
Despite overcoming some of the
modes of transport must be considered.
a constraint to industry growth. The
SAFUG
between pairs of airports throughout
SIA is pleased to take another step
imposition of environmental taxes and
SIA believes the use of lower carbon
SIA is committed to working in
the Asia-Pacific region, one of the fastest
towards greener skies by implementing
levies, including schemes such as the
renewable fuels derived from
partnership with government agencies,
growing aviation markets in the world.
these flight procedures on a regular
European Union’s Emissions Trading
environmentally and socially sustainable
biofuel producers and suppliers, and
basis. An average carbon emissions
Scheme, would add to the financial
sources have the potential to meet
other stakeholders to overcome these
The first multi-sector demonstration
saving of 3.8 tonnes is achieved for
burden of airlines and their customers.
the industry’s carbon neutral growth
hurdles. We proactively engage these
green flight under the ASPIRE
each Los Angeles-Singapore
goals as well as lessen the dependence
stakeholders to keep abreast of the latest
programme was SQ11 which was
flight sector.
The EU’s approach offers carriers
on fossil fuels. We are a member of
developments in sustainable biofuels.
operating through hubs closer to
the Sustainable Aviation Fuel Users
Europe an unfair advantage. As
Group (SAFUG) which advances the
aviation is a global business, a global
use of sustainable biofuels for the
operated from Los Angeles to
56
SINGAPORE AIRLINES
*Source: Sustainable Aviation Fuel Users Group website [April 2013] URL: http://www.safug.org/safug-pledge/
SUSTAINABILITY REPORT 2012/13
57
COMMITMENT TOWARDS A SUSTAINABLE FUTURE (continued) unit usage, more efficient flight procedures, and weight reduction measures, could achieve further reductions in CO2 emissions of up to 3 per cent by 2020. Pillar 3 – Infrastructure Infrastructure improvements present a major opportunity for CO2 reductions in the near term. Full implementation of more efficient air traffic management and airport infrastructure could provide substantial emissions reductions through measures such as the Single European Sky and the Next Generation Air Traffic Management System in the United States.
IATA’s Four-Pillar Strategy
Sustainable aviation biofuels are
SIA supports IATA’s Four-Pillar
among the promising solutions to meet
Strategy which promotes and drives
IATA’s carbon emissions reduction
Pillar 4 – Economic Measures
efforts towards carbon neutral growth
goals. Currently, the primary focus is
Combining the first three pillars is
from 2020:
on biofuels from second generation
critical in meeting the industry’s climate
feedstock crops that do not compete
change objectives in the long run.
Pillar 1 – Technology
with food production and fresh water
However, due to the time required for
Technology has the best long-term
requirements, or cause deforestation
new technologies and infrastructure
prospects to reduce aviation emissions.
and threaten biodiversity. Examples
to be developed, a cost-effective
Examples of recent advances include:
of second generation feedstock crops
economic measure is needed to bridge
revolutionary aircraft designs; new
are jatropha, camelina and algae. Test
the gap. For example, the market-
composite lightweight materials;
flights have demonstrated that the use
based measure (MBM) can be applied
engine advances; and the development
of biofuel from these sources as “drop-
at a global level to prevent a patchwork
of sustainable alternative jet fuels.
in” fuels is safe and technically sound.
of individual and uncoordinated policies
Modifications to the existing fleet
Biofuels can be blended with existing
that could be duplicative in nature
using current technologies, such as
jet fuel in increasing quantities as they
and result in market distortions and
become available.
carbon leakage. Economic measures
winglets and drag reduction, could
should be used to boost research and
result in a reduction of 1 per cent in emissions by 2020.
Pillar 2 – Operations
development as well as the deployment
Improved operational practices,
of new technologies, rather than being
including reduced auxiliary power
utilised in ways that suppress demand.
SUMMARY OF ENVIRONMENTAL STATISTICS Operating Statistics SIA Group Total Group Revenue ($ million) Average Number of Employees Singapore Airlines, SilkAir and SIA Cargo Overall Load (million tonne-km) Overall Capacity (million tonne-km) Overall Load Factor (%) Singapore Airlines Passenger Carried (thousand) Revenue Pax-km (million) Available Seat-km (million) SilkAir Passenger Carried (thousand) Revenue Pax-km (million) Available Seat-km (million) SIA Cargo Cargo and Mail Carried (million kg) Cargo Load (million tonne-km) Cargo Capacity (million tonne-km) Fuel Productivity & CO2 Emissions SIA & SilkAir Fleet and Freighters Fuel Consumption (million AG) Fuel Productivity (LTK/AG) CO2 emissions (thousand tonnes) CO2 emissions (kg/LTK) SIA Passenger Fleet Fuel Consumption (million AG) Fuel Productivity (LTK/AG) CO2 emissions (thousand tonnes) CO2 emissions (kg/LTK) SilkAir Fleet Fuel Consumption (million AG) Fuel Productivity (LTK/AG) CO2 emissions (thousand tonnes) CO2 emissions (kg/LTK) SIA Cargo Freighters Fuel Consumption (million AG) Fuel Productivity (LTK/AG) CO2 emissions (thousand tonnes) CO2 emissions (kg/LTK) Resources * Water Consumption (,000 m3) Electricity Consumption (Gwh) Petrol (,000 litres) Diesel (,000 litres) CO2 emissions (Ground Operations) (tonnes) Paper Consumption – A4 paper (reams)
2012-13
2011-12
2010-11
15,098.2 23,189
14,857.8 22,514
14,524.8 21,997
16,047.3 23,188.4 69.2
15,898.8 23,378.6 68.0
15,576.3 22,515.1 69.2
18,210 93,765.6 118,264.4
17,155 87,824.0 113,409.7
16,647 84,801.3 108,060.2
3,295 5223.1 7,096.3
3,032 4,469.4 5,904.8
2,764 4,039.6 5,285.1
1,144.6 6,763.6 10,661.0 2012-13
1,205.8 7,198.2 11,286.5 2011-12
1,156.4 7,174.0 11,208.5 2010-11
1,506.58 10.60 14,207.55 0.89
1,465.20 10.85 13,817.34 0.87
1,407.85 11.06 13,276.85 0.85
1,293.51 9.97 12,198.24 0.95
1,232.24 10.03 11,620.46 0.94
1,175.83 10.13 11,088.45 0.93
65.54 7.74 618.11 1.22
55.63 7.89 524.58 1.19
50.00 8.06 471.53 1.17
147.52 17.42 1,319.19 0.54 2012-13 268.3 56.9 228 3,161 38,028 64,900
177.33 17.49 1,672.30 0.54 2011-12 222.9 60.5 288 3,309 40,971 66,753
182.02 17.92 1,716.87 0.53 2010-11 253.6 59.9 280 3,376 40,793 58,820
* Figures are from SIA’s operations in Singapore 58
SINGAPORE AIRLINES
SUSTAINABILITY REPORT 2012/13
59
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