Implementation of the Recognition and Rewards System (Kudos). * Upgrading of the staff restaurant menus and implementati
Achievements 2016 Sustainability Report
At KANIKA Hotels & Resorts recognise the need to understand, make decisions, plan and manage our impact – the way we treat people, serve our customers, invest in local communities, provide returns to our shareholders, manage our supply chain and effect the environment – and take the opportunity to help achieve lasting and beneficial change that extend beyond our operations.
Achievements 2016 Sustainability Report/ 02
These are our commitments and objectives: ENVIRONMENT WATER USAGE WASTE MANAGEMENT ENERGY SAVING SOCIAL ACTION CUSTOMER SATISFACTION OUR TEAM HEALTH & SAFETY SUSTAINABILITY CERTIFICATION
Achievements 2016 Sustainability Report / 02
envirOnment We are aware of our activity’s direct impact on the environment and therefore attempt to minimize it through a number of different initiatives:
Achievements 2016 Sustainability Report / 02
SAVING WATER (lt per guest night) We believe in good water management and strive to minimize water waste and maximize reuse
2015
430
2016
450
Achievements 2016 Sustainability Report / 02
wAste mAnAgement (lt per guest night) We are actively committed to sustainable waste management across our operations separating waste in order to be recycle and treated
17
2015
18
2016
Achievements 2016 Sustainability Report / 02
sAving energy (kWh per guest night) Energy saving efforts within our daily operations
2015
27.67
2016
29.75
Achievements 2016 Sustainability Report / 02
sOciAl ActiOn KANIKA Hotels & Resorts commitment consists of its responsibility towards its customers, employees and the community in which it carries out its business. It must conform to the utmost respect and integrity.
Achievements 2016 Sustainability Report / 02
T
2015
89.25%
2016
90.33%
Achievements 2016 Sustainability Report / 02
Our TEAM In our operations we recognize that targets are only achievable through high - performing personnel. We are also aware our ethical as well as legal responsibilities towards our staff Progress * Staff 2015 *Permanent *Part-Time *Male/ Female *Woman Managers *Nationality (Cypriot/ European/Non European)
EMPLOYEE SATISFACTION As a company who respects the employees, we conduct on an annual basis the employee satisfaction surveys. Following your suggestions through the Satisfaction Questionnaires you have been completing for the past two years, the company proceeded with the below: * Implementation of the Recognition and Rewards System (Kudos) * Upgrading of the staff restaurant menus and implementation of the Kanikafe Concept * Improvement of the free medical Insurance Scheme * Implementation of a new salary adjustment policy
Achievements 2016 Sustainability Report / 02
Commitment to local community We recognize and acknowledge that the local community and culture within which we operate are of vital importance to our continues success • Donations & accommodations • Charity Support
Achievements 2016 Sustainability Report / 02
heAlth & sAfety We are aware that it is essential to ensure safety and helath of our guests and employees
Progress
* Staff Training (all staff) * Incident (Employee & Guests)
2015
* 1hr *3E/7G
2016
* 2hr * 1 E / 19 G
Achievements 2016 Sustainability Report / 02
sustAinAbility wArrAnty Through Travelife certification system we aim to ensure a sustainable management of our hotel • 2013-2015 SILVER AwArd • 2015-2017 gOld AwArd
Achievements 2016 Sustainability Report / 02
Sustainability Awareness We sensitive our employees, customers, sub constructors and suppliers how important small initiatives add up big results
