The Center for Research in Implementation Science and Prevention (CRISP) University of Colorado School of Medicine, October 2013
Contributors:
Lisa Schilling, MD, MSPH, University of Colorado School of Medicine Gary Bennett, PhD, Duke University Obesity Prevention Program Sheana Bull, PhD, Colorado School of Public Health Alison Kempe, MD, MPH, University of Colorado School of Medicine Michelle Prahl Wretling, MA, University of Colorado School of Medicine Elizabeth Staton, MSTC, University of Colorado School of Medicine
Funded by:
Agency for Healthcare Research and Quality (AHRQ) Department of Health and Human Services Research Program Project, Grant Number 5P01HS021138-02. Contents are the authors’ sole responsibility and do not necessarily represent official AHRQ views.
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Introduction
The Text Messaging in Healthcare Research Toolkit was developed for medical and health services researchers who are planning to use text messaging as part of a healthcare intervention or a method for data collection. Opportunities for research in mHealth and text messaging are growing as funding agencies offer increasing support for research on the use of technological communication in healthcare. The past success and future potential of text messaging to reach the right audience at the right time with the right message at a minimal cost has caught the attention of the health research community.1 As of 2012, there were 321.7 million wireless subscriptions within the U.S., and the number of text messages sent monthly during that year amounted to 184.3 billion.2 Because of its accessibility and ubiquity, text messaging is a costeffective option with the abilities to reach a large audience, support provider-patient communication, deliver health information and education, and collect patient data.3
Text messaging in healthcare Settings Primary care Hospitals Public health Healthcare research Purposes Behavior modification Disease management and treatment adherence Prevention and public health education Appointment and immunization delivery Reminders Motivational messages Data collection Disease surveillance
The implementation of a text messaging system requires basic knowledge of SMS technology and design considerations specific to your needs and resources. This toolkit overviews the basics of short message service (SMS) technology and regulations, and provides information and tools to aid researchers in developing an effective text messaging system.
Populations Children and adolescents Adults Elderly Minorities People in underdeveloped countries Women in postpartum period
*See a full list of studies in Appendix D: Table of Text Messaging Studies.
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Inside Topics and Features
SMS Basics (p. 3) SMS Feature Checklist and Guide (p. 6) Application and Hosting Options (p. 8) Selecting a Text Messaging Vendor (p. 12) Developing a Communication Strategy (p. 13) Security and Privacy Considerations (p. 16) Text Messaging Glossary of Terms (Appendix A p. 19) Text Messaging Bibliography (Appendix C p. 24) Table of Text Messaging Studies (Appendix D p. 30)
Tools (Appendix B) Tool 1: Checklist for Assessing Functionality Needs (p. 20) This tool will help you identify what features you will need in your text messaging platform and can be used in conjunction with the SMS System Feature Checklist and Guide (p. 6) . Tool 2: Platform Type Decision Making Checklist (p. 21) This checklist is intended to provide a starting point from which you can determine what type of system your project may require. It can be used in combination with the SMS Provider Platform Comparison Matrix (p. 23) to determine customizability needs. Tool 3: SMS System Implementation Planning Tool (p. 22) This worksheet was designed to assist with SMS system planning. It offers questions to guide you through the assessm
Using text messaging services: an RCN guide on using technology to complement nursing practice ... a text to mail software system to ensure ... Automated.
communication to enable the trust to send automatic appointment reminders and ... To install and introduce an automated reminder software solution within PHT.
complete a host of complex tasks, many related to college financing, but ... incorporated institution- and task-specific web links to guide students directly to relevant web pages. Thus ..... hi from uaspire! is ur college bill affordable? a payment.
Jan 12, 2012 - are also commonly sent from web-based applications within a web browser ..... Sometimes these messages are delivered for free by the originator, ...... can enter a phone number, e-mail address, or domain name to block.
The study asked questions across a variety of topics, including business ... 8% say their company prohibits third-party messaging apps; 9% prefer to not use.
End phone calls, exit menu ..... Motorola Customer Call Center at 1-800-331-6456 in the ..... When automatic redial is turned off, you can manually activate.
Making a Three-Way Call . ..... You can set your phone's display to show either three lines or ...... The exposure standard for wireless mobile phones employs a.
applying to. Research the role. What are the requirements? What specific skills and experience are outlined in the vacancy advert and job description? Visit the employer's website and explore their ... Social media can be a useful research tool. ...
Swansea University Library Guides: Social Networking for Researchers. BB CC .... manager and academic social network that can help you organize your ... Mendeley is primarily a reference management tool like EndNote (you can download the software or
Jan 12, 2012 - are also commonly sent from web-based applications within a web browser (e.g., from an Internet e-mail address) ... The increasing use of text and multimedia messaging has raised several policy issues: distracted driving ..... 1 For so