The Emergence of Digital Mailbox Services

The Emergence of Digital Mailbox Services Moving Beyond Online Bill Consolidation in the U.S.

Production Printing & Media > > W ho i s u s i n g a m a i l c o n s o l i d a tion service today? Who plans to? > > W hi c h f e a t u re s a re m o s t i m p o rtant? Least important? > > W ha t a re c o n s u m e r c o n c e r n s around these services? > > W ha t d o b i l l e r s t h i n k a b o u t t h ese services? Do they plan to partner? > > W ha t i s t h e o p p o r t u n i t y f o r m arketers and customer communications? > > W ho a re t h e k e y p l a y e r s i n t h i s market? How do they compare? > > W ho a re s o m e o f t h e i n t e r n a t i onal players? > > What is the current market size for these services and what will the market look like in 2015? > > W ha t i s t h e i m p a c t o n t r a d i t i o nal transactional mail and print volume? > > W ha t a re t h e c h a n n e l i m p l i c a t ions for the future? > > H o w w o u l d n e w e n t r a n t s i m p a ct the market landscape?

A Multi-Client Study

the emergence of digital mailbox services: moving beyond online bill consolidation in the U.S.

A s a t e s t a m e n t t o i t s re l e v a n c e i n a m o v e m e n t t o w a rd p a p e r l e s s c o m m u n i c a t i o n s , t h e s e c u re d i g i t a l m a i l b o x s e r v i c e s c h a n n e l i s re c e i v i n g a t t e n t i o n f ro m h i g h p ro f i l e i n v e s t o r s a n d F o r t u n e 5 0 0 c o m p a n i e s a l i k e . I n f a c t , I n f o Tre n d s e x p e c t s t h i s m a r k e t t o g ro w t o 2 b i l l i o n d o c u m e n t s b y 2 0 1 5 . A n y c o m p a n y i n t h e b u s i n e s s o f e n a b l i n g c u s t o m e r c o m m u n i c a t i o n s – b i l l e r, d i re c t m a r k e t e r, s e r v i c e p ro v i d e r, o r v e n d o r – s h o u l d b e c l o s e l y m o n i t o r i n g g ro w t h i n t h i s c h a n n e l a n d d e v e l o p i n g a s t r a t e g y a ro u n d i t .

>> I n t ro d u c t i o n Info Tre n d s ’ re s e a rc h s h o w s t h a t a b o u t 1 5 %

Digital mailbox services announced and available

of c o n s u m e r b i l l s a n d s t a t e m e n t s a re s e n t

in the U.S. today include doxo, Manilla, Volly, and

excl u s i v e l y t h ro u g h e l e c t ro n i c m e a n s i n t h e

Zumbox. These companies are rapidly building

Unit e d S t a t e s , a n d t h i s s h a re i s e x p e c t e d t o reach

business partnerships and consumer relationships.

36% b y 2 0 1 5 . I n f o Tre n d s ’ u p d a t e d p a p e r l e s s

While there is no question that these services

deliv e r y f o re c a s t i s m o re a g g re s s i v e t h a n l a s t

will have an influence on paperless de livery and

year ’s d u e i n p a r t t o t h e e n t r a n c e o f d i g i t a l

payment, the real question for service bureaus,

mail b o x s e r v i c e s — s e c u re d e l i v e r y s e r v i c e s

billers, financial institutions, the Postal Service,

that p ro v i d e f u n c t i o n a l i t y b e y o n d t r a d i t i o n a l

and digital mailbox service providers, is how

bill c o n s o l i d a t o r s .

quickly they will impact the market.

>>W h o S h o u l d S u b s c r i b e ?

>>Market Research

>Vendors and Service Providers

InfoTrends’ study methodology encompasses primary

You hav e t h r i v e d o ff o f t h e p r i n t a n d m a i l b u s i n ess, but

and secondary research, coupled with analysis of market

it is cru c i a l t o l o o k t o w a rd f u t u re o p p o r t u n i t i e s within

news and trends in the United States and abroad.

emergin g c h a n n e l s . T h i s s t u d y w i l l p ro v i d e i n s i ght into the sup p o r t y o u r c u st o m e r s re q u i re i n t h i s c h a n nel

>Consumer Survey

and pro v i d e s t r a t e g i c s u p p o r t re g a rd i n g h o w t o move

1,528 web-based surveys of residents of the United

forward w i t h i n i t i a t i v e s i n t h i s s p a c e .

States who were at least age 18 and the primary person responsible for household mail management.

>Enterprise Organizations Your we b s i t e re p re s e n t s o n e m o re l o c a t i o n t h a t

>Business Survey

custome r s h a v e t o v i s i t i f t h e y g o p a p e r l e s s . F o r

301 web-based surveys of businesses in the

custome r s w h o s e e k a n a l t e r n a t i v e , w h a t o t h e r options

United States, including coverage of the financial,

are you p ro v i d i n g t h e m w i t h ? T h i s s t u d y w i l l s p ecifically

gover nment, healthcare, insurance, retail,

review t h e s e c u re d i g i t a l m a i l b o x s e r v i c e s c h a n nel and

telecommunications, travel, and utility markets were

help yo u d e c i d e w h i c h s e r v i c e s w i l l b e t h e b e s t fit

examined. Respondents had a vested interest in

inter na l l y a n d m o s t re l e v a n t t o y o u r c u s t o m e r s ’ needs.

customer communications with half most familiar with billing operations, and half most familiar

>>Ob j e c t i v e s

with marketing.

This stu d y p ro v i d e s a n s w e r s t o q u e s t i o n s s u r ro u nding the sec u re d i g i t a l m a i l b o x s e r v i c e s m a r k e t f ro m the

>In-depth Interviews

perspec t i v e o f :

25 in-depth phone interviews with billers, direct



marketers, mailers, technology vendors and service

> > > > >

Consumers Billers P r i n t a n d M a r k e t i n g S e r v i c e P ro v i d e r s Ve n d o r s Corporate Enterprises

Primary o b j e c t i v e s i n c l u d e :

> C u r re n t s t a t e a n a l y s i s o n d i g i t a l m a i l b o x services > R e v i e w o f t h e k e y p l a y e r s i n t h e U n i t e d S tates a n d i n s i g h t f ro m a b ro a d > M a r k e t s i z i n g a n d f o re c a s t ( 2 0 1 0 - 2 0 1 5 ) > S c e n a r i o p l a n n i n g a n d s t r a t e g y re c o m m e ndations

providers to complement the quantitative research. These interviews have been aggregated to reveal macro trends related to the secure digital mailbox services market.

>Secondary Research



paperless delivery of transaction documents to

InfoTren d s h a s t h o ro u g h l y e x a m i n e d e x i s t i n g m a rket



consumers via digital mailboxes

informat i o n o n k e y a p p l i c a t i o n s , m a r k e t s e g m e n ts,

> Cross-tabulations of the survey results for

competi t o r s , a n d p ro d u c t c a t e g o r i e s u s i n g



additional analysis of key questions and market

a variety o f s o u rc e s , in c l u d i n g i n d u s t r y



segmentation (e.g., vertical market insight)

trade as s o c i a t i o n s , g o v e r n m e n t a g e n c i e s ,

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>>Terms and Conditions

a nd rese a rc h re p o r t s ) . I n f o Tre n d s a l s o l e v e r a g e s

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Although reasonable efforts have been made by

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InfoTrends to ensure the completeness and accuracy of the information contained in written and oral

>Forecast Development

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InfoTren d s h a s c o m p i l e d a c o m p l e t e e v a l u a t i o n of the digital m a i l b o x s e r v i c e s m a r k e t , i n c l u d i n g a c u r rent

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> Pow e r P o i n t s l i d e s c o n t a i n i n g a l l s u r v e y c h a r t s

the digital mailbox services and printin g and

> Mark e t s i z i n g a n d f i v e y e a r f o re c a s t o f

publishing industries.

>>A u t h o r i z a t i o n F o r m Any company in the business of enabling customer communications– b i l l e r, d i r e c t m a r k e t e r, s e r v i c e p r o v i d e r, o r v e n d o r – s h o u l d b e c l o s e l y monitoring growth in the secure digital mailbox services channel and developing a strategy around it. >>Subscribe Today! F o r m o re i n f o r m a t i o n o n t h e s t u d y o r how to order, please send an e-mail to [email protected] P l e a s e e n t e r m y o rd e r a s f o l l o w s ( f a x c ompleted form to +1 781 616 2121)

 S u b s c r i p ti o n $ 1 2 , 9 9 5

I n c l u d e s:



- Wr i t t e n R e p o r t - P o w e r P o i n t P re s e n t a t i o n - D a t a Tab u l a t i o n s

S u b s c r i b e r s m a y a l s o i n c l u d e t h e f o l l o wing options with their report package:

 I n t e r n a l We b i n a r $ 1 , 0 0 0  L i v e P re s e n t a t i o n $ 2 , 0 0 0 p l u s t r a v e l expense P u rc h a s e o rd e r n u m b e r : S i g n a t u re Name Title Company A d d re s s C i t y, S t a t e , Z i p Country Te l e p h o n e E-mail

I n f o Tre n d s i s t h e l e a d i n g w o r l d w i d e m a r k e t re s e a rc h a n d s t r ategic c o n s u l t i n g f i r m f o r t h e d i g i t a l i m a g i n g a n d d o c u m e n t s o l u t i ons industry. We p ro v i d e re s e a rc h , a n a l y s i s , f o re c a s t s , a n d a d v i c e t o h e l p clients u n d e r s t a n d m a r k e t t re n d s , i d e n t i f y o p p o r t u n i t i e s , a n d d e v e l op strategies t o g ro w t h e i r b u s i n e s s e s .

Headquarters U.S. 97 Libbey Industrial Parkway We y m o u t h , M A 0 2 1 8 9 USA +1 781 616 2100 i n f o @ i n f o t re n d s . c o m

production printing & media

E u ro p e I n f o Tre n d s L t d 9 6 0 C a p a b i l i t y G re e n L u t o n , B e d f o rd s h i re United Kingdom, LU1 3PE +44 (0) 1582 635048 e u ro . i n f o @ i n f o t re n d s . c o m Japan H i ro o O ff i c e B u i l d i n g 1 - 3 - 1 8 H i ro o S h i b u y a - k u To k y o 1 5 0 - 0 0 1 2 Japan +81 3 5475 2663 i n f o @ i n f o t re n d s . c o . j p