The Future From ECM to EIM

From Enterprise Content Management to Enterprise Information Management Dr. Ulrich Kampffmeyer FUJITSU Channel Partner Conference, Marrakesh, February 12, 2009

From Enterprise Content Management to Enterprise Information Management

Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

Dr. Ulrich Kampffmeyer FUJITSU Channel Partner Conference Marrakech, February 12, 2009

PROJECT

CONSULT

Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH

Edited handout version – animation dissolved Animated PPS version: www.PROJECT-CONSULT.net/files/20090212_ECM_to_EIM_Fujitsu_Marrakech_3_Kff_Show.pps

AGENDA Welcome to the digital world: Content is King Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

Enterprise Content Management: Pre-condition for effective information management The ‘C’ in ECM: Market drivers for enterprise content management The Future: From ECM to EIM

© PROJECT CONSULT 2009

1



0100101010 0111100011 1010101011 1010001110 1000111010

Welcome to the digital world Content is king!

INFORMATION OVERFLOW Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

We suffer from information overflow, and must laboriously search out the valuable, important information. The systematic management of exponentially growing information volumes is ever more important.


2


THE CONTENT “BIG BANG“

GigaByte


2005 52 Bln

ExaByte

TeraByte

2004 36 Bln

PetaByte

2001 6 Bln 2000 3 Bln

40,000 BC

3500 BC

105

1450

1870

1947

1950

Cave painting tools

Writing

Paper

Printing

Electricity, telephone

Transistor

Computer Internet

Late 1960s

Gigabytes

2003 24 Bln 2002 12 Bln

1993 The Web

THE CONTENT “BIG BANG“ Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

2005 52 Bln

Every year be produce three times the amount of information than the year before.

2004 36 Bln

2002 12 Bln 2001 6 Bln 2000 3 Bln


40,000 BC

3500 BC

105

1450

1870

1947

1950

Cave painting tools

Writing

Paper

Printing

Electricity, telephone

Transistor

Computer Internet

Late 1960s

Gigabytes

2003 24 Bln

1993 The Web

3


THE CONTENT “BIG BANG“ Unstructured information and data grow at different rates Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrichinformation Kampffmeyer Stored From ECM to EIM by 30% per volume grows Marrakech, 12.02.2009 year

1800

© PROJECT CONSULT Unternehmensberatung GmbH 2009

1600

Over 90% of all records are generated electronically

78% average growth

1400 1200

Over 85% of all information used is in unstructured documents Over 600 billion emails are sent each year

1000 Storage 800 Demand 600 Petabytes

400

About 65% of all infomation consists of relevant records that must be retained

200 0 2001

95% of all records could be destroyed

2002

2003

2004

2005

2006

Fixed, unstructured data Dynamic, structured data


1800


Over 90% of all records are generated electronically Over 85% of all information used is in unstructured documents Over 600 billion emails are sent each year About 65% of all infomation consists of relevant records that must be retained 95% of all records could be destroyed

1600

78% average growth

1400

Email, videos, audio, 1200 1000 scanned documents, 800 multi media objects 600 and other unstructured 400 200 information generates 0 the majority 2001 2002of data. 2003 2004

Storage Demand Petabytes

2005

2006



4



1800


1600

Over 90% of all records are generated electronically Over 85% of all information used is in unstructured documents Over 600 billion emails are sent each year

78% average growth

1400

Email, videos, audio, 1200 1000 scanned documents, Drowned by information, 800 multi media objectsfor we600are searching and other unstructured knowledge. 400 200 information generates the 0majority 2001 2002of data 2003 2004 2005

Storage Demand Petabytes

About 65% of all infomation consists of relevant records that must be retained 95% of all records could be destroyed

2006


CHARACTERS, DATA, INFORMATION, KNOWLEDGE THE PYRAMID Contexts

Examples


Knowledge

Mechanisms of the currency market Conversion rate

Linkage

Information Context

€ 1 = US$ 1.30

Data 1.30

1, 0, 3

Syntax

Characters Character set

and .

Relationships between the levels of the definition hierarchy


5


CHARACTERS, DATA, INFORMATION, KNOWLEDGE IT IS ONLY INFORMATION Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

Knowledge

Media Assets

Records Documents

Information

Content

Data

Characters

CONTENT Data, Information, Records, Knowledge a.s.o. Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

• Content stands for any electronic content. • Includes “Data” and “Metadata” as well as records, documents, media assets, images and web pages. •

But how to manage effectivly? Content is content an economic resource.

• Defined by its business value and its contents, content may become a record.


6


CAPTURE

MANAGE

Business Data Processes

Unstructured Content

STORE

DELIVER PRESERVE Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

Enterprise Content Management Pre-condition for effective information management

E-Business ERP

AP/AR

RM/A

CRM

HRM

EAI Collaboration

Workflow Data Warehousing Mining

Domino

Web Content Management

Exchange

RDMS

Doc Mgmt Imaging File System


DEFINITION & CONCEPTS


7


ECM: CLAIM Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

CAPTURE

MANAGE



STORE

DELIVER PRESERVE

AIIM International, 2003

ECM: DEFINITION Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

“Enterprise Content Management is the Technologies used to Capture, Manage, Store, Preserve, and Deliver Content and Documents related to Organizational Processes.”

AIIM Association for Information and Image Management International, 2006


8


ECM: DEFINITION Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

“Enterprise Content Management is the Strategies, Methods and Tools used to Capture, Manage, Store, Preserve, and Deliver Content and Documents related to Organizational Processes.”

AIIM Association for Information and Image Management International, 2008

STRATEGY & VISION Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

Enterprise Content Management is a Strategy or Vision, not a single product!


9


ENTERPRISE CONTENT MANAGEMENT – INFRASTRUCTURE Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

ERP

E-Business

AP/AR

RM/A

CRM

HRM

EAI

Integration

Workflow

Collaboration

Data Warehousing Mining

Domino

Enterprise Applications


Exchange

RDMS


Enterprise Content Management

Infrastructure

ECM CONCEPT #1 Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

ERP

E-Business

AP/AR

RM/A

CRM

HRM

EAI

Integration

Middleware Workflow


Domino



Collaboration


Exchange

RDMS



Infrastructure

10



ERP

E-Business

AP/AR

RM/A

CRM

HRM


Independent services for all applications EAI

Integration

Workflow

Collaboration


Domino


Exchange

RDMS



Infrastructure


E-Business

Uniform, federated enterprise repository for all types of information ERP

AP/AR

RM/A

CRM

HRM

EAI

Workflow


Domino


Enterprise Applications Integration

Collaboration


Exchange

RDMS



Infrastructure

11



ECM COMPONENTS

AIIM MODEL FOR ECM ENTERPRISE CONTENT MANAGEMENT Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

MANAGE Collab DM

STORE

CAPTURE

WCM

DELIVER

WF/ BPM RM

PRESERVE


12


CAPTURE Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

Human created

Recognition

• Office Documents

• OCR

• Form

• HCR

• Rich Media

• ICR

• Microfilm

• OMR

Indexing

Input Designs

• Barcode

Application created • ERP

Forms Processing

Categorization

E-Forms/Web-Forms

• XML • Financial Applications

Aggregation

• E-Billing

COLD/ERM

Input

CAPTURE HUMAN-CREATED Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

Human created

Recognition


• OCR

• Form

• HCR

• Rich Media

• ICR

• Microfilm

• OMR

Indexing

Input Designs

• Barcode


Forms Processing

Categorization

E-Forms/Web-Forms


Aggregation

• E-Billing

COLD/ERM

Input


13


CAPTURE APPLICATION-CREATED Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

Human created

Recognition


• OCR

• Form

• HCR

• Rich Media

• ICR

• Microfilm

• OMR

Indexing

Input Designs

• Barcode


Forms Processing

Categorization

E-Forms/Web-Forms


Aggregation

• E-Billing

COLD/ERM

Input

CAPTURE RECOGNITION Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

Human created

Recognition


• OCR

• Form

• HCR

• Rich Media

• ICR

• Microfilm

• OMR

Indexing

Input Designs

• Barcode


Forms Processing

Categorization

E-Forms/Web-Forms


Aggregation

• E-Billing

COLD/ERM

Input


14


CAPTURE FORMS PROCESSING Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

Human created

Recognition


• OCR

• Form

• HCR

• Rich Media

• ICR

• Microfilm

• OMR

Indexing

Input Designs

• Barcode


Forms Processing

Categorization

E-Forms/Web-Forms


Aggregation

• E-Billing

COLD/ERM

Input

CAPTURE COLD Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

Human created

Recognition


• OCR

• Form

• HCR

• Rich Media

• ICR

• Microfilm

• OMR

Indexing

Input Designs

• Barcode


Forms Processing

Categorization

E-Forms/Web-Forms


Aggregation

• E-Billing

COLD/ERM

Input


15


CAPTURE INDEXING & CLASSIFICATION Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

Human created

Recognition


• OCR

• Form

• HCR

• Rich Media

• ICR

• Microfilm

• OMR

Indexing

Input Designs

• Barcode

Application created

Forms Processing

• ERP

Categorization

E-Forms/Web-Forms


Aggregation

• E-Billing

COLD/ERM

Input

MANAGE Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

Collab DM

WCM

WF/ BPM RM


16


MANAGE DOCUMENT MANAGEMENT Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

• Check-in/Check-out • Version Management • Search and Navigation • Visualization Collab

& • Email Management • Virtual Folder

DM

STORE

WCM

WF/ BPM RM

MANAGE COLLABORATION Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

• Collaborative authoring • Knowledge bases • Whiteboards • Video conferencing • Consolidation of information

Collab DM

& • Web 2.0 • Enterprise 2.0

STORE

WCM

WF/ BPM RM


17


MANAGE WEB CONTENT MANAGEMENT Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

• Content creation • Publication process • Conversion • Security • Web site visualization

Collab DM

& • DAM Digital Asset Management • Web 2.0

STORE

WCM

WF/ BPM RM

MANAGE RECORDS MANAGEMENT Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

• Filing structures and file plans • Thesaurus • Retention periods • Metadata • Archive management

Collab DM

& • MoReq2 • ICA-ISDF

STORE

WCM

WF/ BPM RM


18


MANAGE BUSINESS PROCESS MANAGEMENT Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

• Process and structure organization • Process design • Visualization of processes • Routing DM • Monitoring • Parallel and sequential processing • Reminders, deadlines • Checking • Logging & • BI Business Intelligence

Collab

STORE

WF/ BPM

WCM

RM

STORE Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

Repositories

Library Services Technologies


19


STORE • File Systems • Content Management Systems • Databases • Data Warehouses


Repositories

STORE • • • •

Search/Retrieval Version Control Check In/Check Out Audit Trail


Library Services


20


STORE • Hard Disk • RAID • SAN • NAS


• Optical • OD • DVD • CD

• Tape

Technologies

STORE Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

Repositories

ILM Information Library Services Lifecycle Management Technologies


21


PRESERVE Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

• • • • • •

Archive Paper Microfilm NAS/SAN WORM HD WORM OD WORM TAPE

Deletion

PRESERVE Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

Long-Term Archiving implies

Continuous Migration


22


DELIVER OUTPUT MANAGEMENT Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

Security as ECM Infrastructure Transformation Layout/Design

• COLD/ERM

Security Technologies • PKI

• Internet, Intranet, Extranet

• Digital Rights Management/ Watermark

Emailund andFax Fax •• Email

• Personalization

• E-Business-Portale

• XML • PDF • Compression

•• Datatransfer Datenübermittlung via mittels EDI, anderer EDI, XML XMLu. and otherFormate formats • CD / DVD

• Syndication Publishing

Ditribution

• Konverter

• Digital Signature

Viewer

•• Digital Digitales Fernsehen TV •• Paper Papier

Output

DELIVER TRANSFORMATION Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009


• COLD/ERM





• Personalization • XML • PDF

Ditribution


•• Datatransfer Datenübermittlung via mittels EDI, XML u. anderer Formate

• Compression • CD / DVD


• Konverter


Viewer


Output


23


DELIVER SECURITY Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009


• COLD/ERM





• Personalization • XML • PDF


• Compression

• Konverter

•• Datatransfer Datenübermittlung Datatransfer via via mittels EDI, anderer EDI, XML XMLu. and otherFormate formats • CD / DVD


Ditribution


Viewer


Output

DELIVER DISTRIBUTION Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009


24



The ‘C’ in ECM Market drivers for enterprise content management Let‘s talk about ECM trends …

LOTS OF C‘s • Capture • Change • Claim • Classification • Collaboration • Communication • Communities • Competition • Competitiveness • Compliance • Complexity • Components Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009


• Concept • Connector • Conservation • Consistency • Consolidation • Content • Context • Continuity • Control • Convergence • Cost & Co.

25



Collaboration & 2.0

COLLABORATION • Jointly usable information bases. • Joint, simultaneous, and controlled use/processing of information. • Knowledge bases of skills, resources and background information for joint use of information. • Administrative components like whiteboards for idea-gathering, scheduling, project management and more. • Teamrooms. • Ad-hoc workflow. Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009


26


COLLABORATION • Communication applications like videoconferencing. • Integration of information from other applications in the context of joint information processing. • Support of knowledge management with targeted preparation, delivery and formatting of the required information. Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

COMMUNITIES SYNONYMOUS WITH WEB 2.0 FUNCTIONALITY Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

Definition: • Web 2.0 is an umbrella term for a number of new interactive technologies and services on the internet (especially the WWW), as well as a changed perception of the internet. • Applications that give users an interactive role, for example through information exchange and use, content generation and the use of entertainment media.

Is there an ECM 2.0?


27


COMMUNITIES SYNONYMOUS WITH WEB 2.0 FUNCTIONALITY Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

Selected Web 2.0 functionalities: • • • • • • • • • • • •

Wikis Voting Social Bookmarks Mashups Blogs Forums RSS Community software / Social software Instant Messaging Social Tagging / Folksonomies Twittering a.s.o.

What counts is reduction to the essentials and the use of non-redundant functionality.


Governance, Risk Management & Compliance


28


COMPLIANCE MEETING LEGAL REQUIREMENTS Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

• Compliance with and fulfillment of legal and regulatory requirements. • Legal and regulatory compliance is essential for all companies and administrative bodies.

COMPLIANCE MEETING LEGAL REQUIREMENTS Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

• ECM contributes to getting business value out of the necessary investment in compliance. • Current data-security scandals and growing documentation requirements are strengthening the compliance trend.


29


GRC GOVERNANCE, COMPLIANCE & RISK MANAGEMENT Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

GRC brings together the disciplines of Corporate Governance, Risk Management and Compliance as a consistent procedure model.

Governance

Risk Management

Compliance


Complexity, Convergence & Component Architectures


30


COMPLEXITY REDUCING COMPLEXITY Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

• ECM solutions are almost all designed for in-house use by specially trained employees. They often feature extensive functions in numerous menus and complex interfaces offering a plethora of information. Capturing and presenting metadata is especially difficult. • From the usability point of view, ECM solutions need to get simpler and more intuitive.


• The “enabling” of business applications is becoming more important. Basically, within specific applications you only need 3 “buttons” to use ECM functionality: • Save information • Retrieve information • Display information in structured form • Automated classification and categorization is the key for overcoming the information capture bottleneck.


31



• The requirements of new user groups, who cannot be trained, but who should be involved in processing and using information, are driving the developing of new user interfaces. • Simple, obvious and intuitive Web 2.0 functionality is growing in importance. • To support mobile devices like telephones or PDAs is an additional challenge for ECM solutions.

COMPONENTS ECM SERVICES, COMPONENTS AND SUBSYSTEMS Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

• Components, Services & Subsystems provide ECM functionality as components of other applications. • Subsystems may serve other ECM components as well as other non-ECM applications like ERP, CRM; CAD, a.s.o.


32


COMPONENTS ECM SERVICES, COMPONENTS AND SUBSYSTEMS Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

• SOA Service-Oriented Architecture provides ECM services that offer ECM functionality in the middleware or on an enterprise service bus. • Client software thereby becomes less important and is replaced by the enabling of major applications and integration in portal interfaces.


Continuity, Control & Conservation


33


CONTINUITY ENSURING INFORMATION AVAILABILITY Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

• Business Continuity is an issue whose significance in the context of ECM gets nowhere near enough attention. • We are ever more dependent on the availability and correctness of electronic Information. • ECM supplies methods and technologies to store information safely and ensure the traceability of transactions, and present them in virtual electronic folders.

CONTROL REGAIN CONTROL OF INFORMATION Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

• Getting control of information is a key task, given the growth of information and fragmentation of repositories! • Holistic “end to end” solutions ensure traceability. • Risk Management can be supported by ECM solutions. • GRC - Governance, Risk Management & Compliance – puts compliance, control, audit trail and legal hold solutions in a larger context.


34


CONSERVATION SYNONYMOUS FOR PRESERVATION AND ARCHIVING Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

• Electronic Archiving • Long-term archiving Electronic long-term archiving means the provision of data and documents over a period of at least 10 years.

• Auditable archiving Edit-proof archiving refers to archive systems that meet the requirements of archiving legislation in archiving data and documents so that they are safe, unaltered, complete, orderly, reproducible without loss, and database-searchable.

Federated repositories instead of island solutions.

CONVERGENCE CONVERGENCE WITH OTHER ITC FUNCTIONALITIES Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

The convergence in ECM is especially evident in the convergence of technologies that were not originally part of the core of document management: • Capture • Output Management • Asset Management • Digital Rights Management • Electronic Signature • Web Content Management and Web 2.0 • Business Process Management and Business Intelligence

ECM is unravelling at the edges.


35



Competitiveness & Cost ECM solutions to fight the current crisis

COMPETITIVENESS Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

• ECM is cost-effective and enhances the adaptability, efficiency, and business viability of a company. • The implementation of ECM is not a matter of “if”, but of “how” and “when.” • ECM’s benefits are more important than ever, and especially in a challenging economic environment.


36


COST REDUCE COSTS AND INCREASE EFFICIENCY Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

• Cost savings are up there with increased efficiency and new business on deciders’ priority lists. • ECM offers the necessary means of processing, combining and controlling information from different sources. This reduces costs in all areas of company IT. • Managing change in the company should be a focus in this.

THE VALUE OF INFORMATION CORRECTNESS, AVAILIBILITY & USE Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

“Information has inherent value only when it is used as knowledge in processes.”

• The value of information and the dependancy of correctness and availability of information must be considered in planning and operations alike, and justifies investments in ECM as infrastructure.


37



Competition & Consolidation

CONSOLIDATION PRODUCT AND INFRASTRUCTURE CONVERGENCE Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

• Market-driven consolidation: Vendors and products disappear or merge as companies take over other companies. • User-driven consolidation: Combining and thinning out heterogeneous systems in order to arrive at uniform IT infrastructures. • Technological convergence is accelerating consolidation and simultaneously expanding the range of options.


38


MAGIC QUADRANT OF THE GARTNER GROUP SEPTEMBER 2007 Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

© Gartner Group 2007

Of 18 vendors, 6 are no longer independent.


Autonomy

HP



39



Autonomy



Autonomy

September 2007

© Gartner Group 2007 & 2008


40



Autonomy


COMPETING VENDORS Collaboration

en em ag

W C M

/P or ta

l

an tm pu ut O


Hardware

ERP-Workflow/ Records Manag.

t

ECM

te In at gr n io

at D

a ab

se

Storage/Archivierung


41



en em ag

W C M

/P or ta

l

an tm pu ut O


Hardware


t

International & regional ECM specialists ECM

te In at gr n io

at D

a ab

se



en em ag

W C M

/P or ta

l

an tm pu ut O


Groupware & office standard software suppliers

Hardware


t

ECM

Database suppliers with BLOB concepts te In at gr n io

at D

a ab

se



42


COMPETING VENDORS Print & output management software suppliers

en em ag

W C M

/P or ta

l

Collaboration

an tm pu ut O


t

Hardware


Printer, MFD & scanner suppliers ECM

te In at gr n io

at D

a ab

se



en em ag

W C M

/P or ta

l

an tm pu ut O


Hardware


t

ECM

te In

Storage & storage subsystems suppliers at gr n io

at D

a ab

se



43



en em ag

W C M

/P or ta

l

an tm pu ut O


Hardware


t

ERP software suppliers with integrated ECM functionality ECM

Integrators with add-on solutions te In at gr n io

at D

a ab

se


COMPETING VENDORS WCM & portal software suppliers

l

/P or ta

en em ag

W C M

Collaboration

an tm pu ut O


Hardware


t

ECM

te In at gr n io

at D

a ab

se



44



en em ag

W C M

/P or ta

l

an tm pu ut O


Hardware


t

ECM

te In

& SaaS offerings & Outsourcing & ASP & Cloud computing & Mobile & Open Source &, &, & … at gr

n io

at D

a ab

se



The market is growing fast …


45



The market is growing fast … But the growth is shared among many old and new competitors


The Future From ECM to EIM

EIM

CAPTURE

MANAGE

ECM Business Data Processes


STORE

DELIVER PRESERVE



46


ECM: CLAIM Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

CAPTURE

MANAGE



STORE

DELIVER PRESERVE


ECM: SELF-FULFILLING PROPHECY Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

The combination of structured and unstructured content = information management

EIM

CAPTURE

MANAGE

ECM Business Data Processes


STORE

DELIVER PRESERVE



47


THE FUTURE OF ECM Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

“ECM is moving towards Information Management and will end up as integral part of general ITC information technology & communication solutions.” “ECM has no future as a separate category. It will disappear into Enterprise Information Management.”

INFORMATION MANAGEMENT Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

• ECM functionality will increasingly be directly integrated into other products. • ECM overlaps more and more with adjacent areas in ITC. • Numerous ECM functions will become commodities and part of standard applications.


48


EIM ENTERPRISE INFORMATION MANAGEMENT Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

Is EIM Enterprise Information Management just ECM Enterprise Content Management + BI Business Intelligence?

… a leap too short?!

EIM ENTERPRISE INFORMATION MANAGEMENT PROJECT CONSULT DEFINITION Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

• EIM Enterprise Information Management stands for the comprehensive management of all information in an enterprise, regardless of location, user, author, generating system, application and time. • EIM combines functional aspects of Enterprise Content Management, Business Process Management, Enterprise Search, Knowledge Management, Business Intelligence, Data Warehousing, Web 2.0 and Information Lifecycle Management.


49



Basic to Enterprise Information Management are: • Uniform and overarching Master Data Management, Address Management and Access Management • Overarching, usable information repositories • Combination of applications with joint use and joint administration of data • Use of services that provide the same function once and to all applications


Basic to Enterprise Information Management are: • End-to-end processes without media breaks, transaction-safe and comprehensively logged • Centralized management of all components, settings, parameters and configurations • Secure platform- and application-agnostic administration of all data and information used across these platforms and applications • Thorough IT governance of all systems and processes involved


50


ECM REDEFINED Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

When Enterprise Content Management has become part of Information Management and the acronym ECM is available again, we will use it for

Enterprise Change Management!


Outlook


51


THE FUTURE IN THE INFORMATION AGE Fujitsu Channel Partner Conference 2009 Keynote Dr. Ulrich Kampffmeyer From ECM to EIM Marrakech, 12.02.2009 © PROJECT CONSULT Unternehmensberatung GmbH 2009

“Electronic information suffuses every area of life, steers our cars, identifies our purchases, communicates with our appliances, follows us through the internet as a long tail, makes us transparent and thus vulnerable.”


“Does man rule machine or machine rule man? As the 21st century begins, information is gaining the advantage over us. People must redefine their role with respect to information, professional and no longer private existence, and to their own selfconception as human beings.”


52



“We live in one of the most interesting epochs in human history. In just one generation we are being catapulted into the virtual world of information processing. Our era easily outdoes the invention of writing, printing, firearms and the railway. We should enjoy this unique time. There won’t be anything comparable any time soon.”


“The change of a physical, tangible world of information into a virtual world. Our children will laugh at the problems we face today.”


53



Thanks for listening !

…and have a nice time in Marrakech!

Information • Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung GmbH Breitenfelder Str. 17 20251 Hamburg Germany Phone: +49-40-46076220 E-Mail: [email protected]


• Powerpoint version of the presentation (automated animation) http://www.PROJECT-CONSULT.net/files/20090212_ECM_to_EIM_Fujitsu_Marrakech_3_Kff_Show.pps

• Company information http://www.PROJECT-CONSULT.com

• ECM article on Wikipedia http://en.wikipedia.org/wiki/Enterprise_content_management

• ECM Enterprise Content Management (Book in English, French and German) http://www.project-consult.net/Files/ECM_White%20Paper_kff_2006.pdf

• PROJECT CONSULT Newsletter (Archive) http://pcnewsletter.coextant.info/


54