The National Citizen Survey 2013 - City of Palo Alto

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CITY OF PALO ALTO OFFICE OF THE CITY AUDITOR March 17, 2014 The Honorable City Council Palo Alto, California

The National Citizen Survey 2013 The National Citizen Survey™ (The NCS) is a collaborative effort between the National Research Center, Inc. (NRC) and the International City/County Management Association (ICMA). The NCS was developed by NRC to provide a statistically valid survey of resident opinions about community and services provided by local government. This document includes four reports: 1) Results, 2) Benchmark Report, 3) Geographic Subgroup Comparisons Report, and 4) Trend Report. The newly issued Trend Report highlights changes that are notable from 2003 to 2013. ATTACHMENTS: 

Attachment A: The National Citizen Survey 2013

(PDF)

Department Head: Houman Boussina, Acting City Auditor

Page 2

Attachment A

CITY

OF

PALO ALTO, CA 2013

Contents: 1) Results 2) Benchmark Report 3) Geographic Subgroup Comparisons Report 4) Trend Report

2955 Valmont Road, Suite 300 Boulder, CO 80301 www.n-r-c.com • 303-444-7863

777 North Capitol Street NE, Suite 500 Washington, DC 20002 www.icma.org • 202-289-ICMA

Attachment A

Attachment A

CITY

OF

2955 Valmont Road, Suite 300 Boulder, CO 80301 www.n-r-c.com • 303-444-7863

PALO ALTO, CA 2013

777 North Capitol Street NE, Suite 500 Washington, DC 20002 www.icma.org • 202-289-ICMA

Attachment A

City of Palo Alto | 2013

Contents Survey Background........................................................................................................... 1 About The National Citizen Survey™ .......................................................................................... 1 Understanding the Results.......................................................................................................... 3

Executive Summary .......................................................................................................... 5 Community Ratings .......................................................................................................... 7

Overall Community Quality ....................................................................................................... 7 Community Design .................................................................................................................... 9 Transportation ...................................................................................................................... 9 Housing ............................................................................................................................. 12 Land Use and Zoning ......................................................................................................... 14 Economic Sustainability ........................................................................................................... 17 Public Safety ............................................................................................................................ 20 Environmental Sustainability .................................................................................................... 24 Recreation and Wellness .......................................................................................................... 26 Parks and Recreation .......................................................................................................... 26 Culture, Arts and Education................................................................................................ 28 Health and Wellness .......................................................................................................... 30 Community Inclusiveness ........................................................................................................ 31 Civic Engagement .....