The Role of Social Tutor - Loughborough University

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Apr 26, 2015 - helpdesk and an emergency out of hours point of contact for students. • To assist with early and ... ex
STUDENT SUPPORT CENTRE STUDENT SUPPORT ASSISTANT THE CONTRACT WILL COMMENCE ON SUNDAY 5TH JULY 2015 AND ENDS SATURDAY 19TH SEPTEMBER 2015 JOB REF: REQ15113

MARCH 2015

Job Title:

Student Support Assistant

Job Grade:

Administrative Services, Grade 3

Job purpose:

To provide effective delivery of the Social Programme for the duration of the presessional courses.

Background The Student Support Centre is based in the Bridgeman Building and is part of the Department of Student Services which also includes the Careers and Employability Centre, the Counselling and Disability Service and the Hall Wardens. The presessional courses are for international students who are hoping to study at Loughborough University. The longer courses (ten and five week courses) are for students whose English language has not reached the level required for entry to the University or who feel they need some practice in using their English before the start of their main course. Reporting to Events and Projects Coordinator, Student Support Centre Key Relationships • • • • • • • •

International Students Senior Student Support Assistants and other Student Support Assistants Support Systems Manager, Student Support Centre Team Leader, English Language Support Service, Student Support Centre ELSS Teaching Team, Student Support Centre Administrative Team, Student Support Centre Campus Living employees University Health Centre

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Job objectives • • • • • • • •

To communicate effectively with key parties in order to deliver and ensure the smooth running of the Social Programme. To contribute fully as an effective member of the Student Support team. To adopt a proactive approach to student integration and welfare, delivering the cultural and social support programme and signposting to support services as appropriate. To promote balance between the academic and social aspects of the presessional programme. To encourage the use of English outside the classroom, while adhering to Student Support Centre guidelines and procedures. To provide practical, hands-on assistance with the delivery of all aspects of the pre-sessional course. To understand and adhere to University policies relating to areas such as Health & Safety and Data Protection. To comply with the Student Support Centre policies and procedures including the Code of Conduct, Confidentiality and Cash Handling.

Main Duties & Responsibilities • • • • • • • • • •

• •

To deliver a programme of social activities and trips. Close liaison with Student Support Centre, Campus Living staff and other relevant parties. Participating in a work rota which includes actitivies, welcome events, helpdesk and an emergency out of hours point of contact for students. To assist with early and late arrivals in accordance with Student Support Centre procedures. To ensure that information and resources are distributed to students in a timely way. To proactively engage with students to monitor their welfare and to raise any concerns which may arise with appropriate members of staff. To follow up requests from Student Support Centre staff to check on the welfare of individual students. Coordinate groups of students moving between a variety of locations in an effective and timely manner. Attending regular meetings including all training and induction sessions. To communicate any issues arising within the Student Support team or any issues affecting Pre-sessional students to Senior Student Support Assistants in a timely manner. Helping the SSC with a range of practical and administrative duties as required. To ensure that all pre-sessional students receive a warm welcome to the university and the UK and to provide practical and pastoral support as required throughout the course.

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• • •



To undertake assigned tasks such as the pre-sessional registration, induction and assessment process. To conduct fire drills and assist with the implementation of Hall rules and safety regulations. All staff have a statutory responsibility to take reasonable care of themselves, others and the environment and to prevent harm by their acts or omissions. All staff are therefore required to adhere to the University’s Health, Safety and Environmental Policy & Procedures. All staff should hold a duty and commitment to observing the University’s Equality & Diversity policy and procedures at all times. Duties must be carried out in accordance with relevant Equality & Diversity legislation and University policies/procedures.

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STUDENT SUPPORT CENTRE PERSON SPECIFICATION Job Title:

Student Support Assistant

Job Grade: Administrative Services, Grade 3

Essential Experience Experience of working as part of a team.

Desirable

Stage to be Assessed

Previous experience of working with international students

All to be assessed at stages 1 & 3.

Experience in a comparable role. Skills and Abilities

Ability to communicate effectively in a language other than English

Ability to use Microsoft Office package to a satisfactory level including the use of Databases. Good communication, interpersonal and diplomacy skills in all areas of written, verbal and face to face contact. Ability to work flexibly as part of a team including evening and weekend work. Good organisational skills and proven ability to prioritise own workload. Ability to exercise own judgement according to an established set of general guidelines and to work on own initiative. Ability to follow instructions and accept direction. Ability to deal with, and react to, demanding situations in a calm and patient manner.

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All to be assessed at stages 1 & 3.

Ability to adapt to a rapidly changing working environment.

All to be assessed at stages 1 &3

Good time management skills. Ability to work confidentially and to treat issues with sensitivity. Ability to deal with a variety of people from different cultural backgrounds and with varying levels of English language.

Education and Training

Other

Demonstrated understanding of customer care and a commitment to providing an exemplary level of customer service. A-Level or equivalent work experience.

All to be assessed at stages 1 &3

Demonstrate evidence of having undertaken further training. Commitment to observing the Equality & Diversity Policy at all times.

Knowledge of First Aid

All to be assessed at stage 3

Willingness to work residentially and to participate in an out of hours on-call rota. Willingness to comply with Health & Safety requirements. Ability to accompany students on walking tours on and off campus. Stages in Assessment: 1, Application Form, 2, Selection Test, 3, Interview Conditions of Service Student Support Assistants must have permission to work in the UK and be available for the full duration of their contracts. Postgraduate students may require written confirmation from their supervisors that they are able to commit their time to this role for the duration of the contract.

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These are demanding full-time roles which require a high degree of flexibility; it is essential that post holders are available to work during the daytime as well as evenings and weekends, according to the changing requirements of the work allocation rota. Due to the nature of the role, Student Support Assistants are required to reside in Telford Hall for the duration of the contract, this is non-negotiable. Self-catered accommodation will therefore be provided free of charge. Your leave entitlement for this contract will be equivalent to 6 days; however due to the operational requirements of the role only 2 of these can be taken during the contract, you will receive payment for the other 4 days in your final salaries payment. Salary will be on Administrative Services Grade 3, £16,131 per annum. Dates Required: • The contract will commence on Sunday 5th July 2015 and ends Saturday 19th September 2015. • Induction Days – Thursday 18th and Friday 19th June 2015 (these will be paid)

The appointment will be subject to the University's normal Terms and Conditions of Employment for Operational and Administrative staff, details of which can be found at: http://www.lboro.ac.uk/services/hr/a-z/conditions-of-service.html Informal Enquiries Any informal questions or discussion concerning the post should be initially addressed to Mr Christian Baker, Events & Projects Coordinator, on +44 (0)1509 223211 or by email at [email protected]. Application The closing date for receipt of applications is 26 April 2015. Interviews will be held on 11/12 May 2015. It is essential that your supporting statement demonstrates with clear examples how you meet each of the criteria on the person specification. You may also apply for the Senior Student Support Assistant Role in addition to this post.

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