The State of Artificial Intelligence in HR - Harbinger Systems

HR will make use of automated AI interfaces to aid employees. Seventy-percent anticipate that ..... interest in AI is “pushing established software vendors to introduce AI into their ..... Prepare for both advances and marketing jargon. There have ...
8MB Sizes 17 Downloads 159 Views
The State of Artificial Intelligence in HR Getting up to speed on AI in order to gain maximum advantage for the HR function

NOVEMBER 2017

Sponsored by

www.hr.com | 877-472-6648

The State of Artificial Intelligence in HR

Contents

2

Executive Summary

3

An Introduction to Artificial Intelligence

5

HR’s Knowledge and Usage of AI

6

The Features HR Pros Want Most from AI

9

AI in HR Today and Tomorrow

13

The Role of AI in Automation and Augmentation

15

Drilling Down into Talent Acquisition

20

The Conflicted HR Professional

23

Key Takeaways

24

www.hr.com | 877-472-6648

copyright © HR.com 2017

The State of Artificial Intelligence in HR

Executive Summary Artificial intelligence will transform HR technologies over the next five years, suggests new research conducted by HR.com. In the meantime, though, HR professionals have much to learn. Below is an overview of some of the key findings from the study: • As a profession, HR is still toward the bottom of the AI learning curve. Very few (8%) respondents strongly agreed that they are knowledgeable in this area, and only another 27% even moderately agreed. • Current usage rates are low but are expected to explode in coming years. Whereas only 7% of respondents say their organizations make use of AI to a high or very high degree today, over five times as many (39%) say expect their organizations will be doing so in five years. That number is higher (57%) among respondents who consider themselves knowledgeable about AI. • AI has the greatest potential to enhance HR in five functional areas: analytics and metrics, time and attendance, talent acquisition, training and development (T&D), and compensation and payroll. • The ability to analyze and predict are the AI features HR pros want most from AI-powered applications. The ability to personalize is the third most desired feature.

About the Survey The State of Artificial Intelligence in HR survey ran in August and September of 2017. It was conducted by HR.com. We gathered 995 usable responses from HR professionals and people managers in virtually every industry vertical, with the largest industry groups being services, manufacturing and computer/ telecom. The participants represent a broad cross-section of employers by number of employees, ranging from small businesses with under 50 employees to enterprises with 20,000+ employees.

• HR professionals expect that AI will be used more for automation than augmentation. Over half (54%) agreed to a high or very high extent that using AI to automate various tasks will become prevalent in their organizations over the next five years. Only 35% agreed that the augmentation of employee abilities would become more prevalent, but AI-knowledgeablea respondents were much more likely to foresee employee augmentation. • HR will make use of automated AI interfaces to aid employees. Seventy-percent anticipate that AI interfaces such as chatbots and virtual assistants will become an increasingly viable way for employees to get real-time answers to their HR-related questions. • Your next boss may be an AI. Employees will increasingly take direction from AIs, according to 53% of respondents, whereas only 13% said this wouldn’t happen. • More respondents predict job losses than job gains as a result of AI in their organizations. Although a majority of respondents do not think AI-related technologies will bring about a significant gain or loss of jobs in their organizations, nearly twice as many say there will be a net loss of jobs as say there will be a net gain.

3

www.hr.com | 877-472-6648

copyright © HR.com 2017

The State of Artificial Intelligence in HR

• AI is wid